Rate Now Horseloverz
X
Rate Horseloverz
Horseloverz Reviews
Pie-Chart Analysis
5% users rated Poor
20% users rated Average
10% users rated Very Good
35% users rated Excellent
D
Dee Dee
It has been over month and I have not…
After a disappointing experience with another online retailer, I was hesitant to place my trust in another equestrian store. However, Horseloverz.com exceeded all my expectations. From the moment I placed my order, I was impressed by their prompt communication and updates. The package arrived within the estimated timeframe, and the quality of the products far surpassed what I had hoped for. The level of care and attention to detail demonstrated by Horseloverz.com has made me a loyal customer. I can't wait to shop with them again and recommend them to all my fellow equestrians! D
Dee Dee
Exceeding Expectations: A Testimonial
Reflecting on my experience with Horseloverz.com, I must say it has truly exceeded my expectations. From the moment I placed my order, I was impressed by their user-friendly website and diverse product selection. However, what really stood out was their exceptional customer service. After a month had passed without receiving my order, I started to worry. However, a quick email to their support team changed everything. Not only did they respond promptly, but they also went above and beyond to resolve the issue. They tracked my order diligently, keeping me informed every step of the way. Despite the initial hiccup, I was amazed by their dedication to customer satisfaction. The team at Horseloverz.com ensured that I finally received my order, along with a heartfelt apology for the delay. Their transparency and commitment to resolving issues left a lasting impression on me. I can confidently say that I will continue to do business with Horseloverz.com, knowing that they value their customers and strive to deliver exceptional service. Thank you for turning my initial frustration into a positive experience. Horseloverz.com has won my trust and loyalty. K
Kelli Tipton Graham
Unwavering Disappointment Turned into a Nightmare
My Heartbreaking Experience with Horseloverz.com I was thrilled to place an order on 11-26-20 with Horseloverz.com, eager to surprise my loved ones with special gifts. However, what followed was a devastating ordeal that left me in utter disbelief. Despite my persistent efforts to communicate, it took nearly two weeks and numerous messages to receive an email requesting verification of my shipping address. After promptly complying, I anticipated the timely dispatch of my order, only to be met with unending disappointment. Days turned into a week, and my gifts remained undelivered. My escalating concerns were met with indifference as my messages were blatantly ignored. In a desperate attempt for resolution, I endured a frustrating 15-minute wait on hold, only to be abruptly disconnected during what should have been business hours. The crushing realization dawned on me that not only was I robbed of the joy of gifting, but also of my hard-earned money. The promise of a refund became a distant hope, elusive and unattainable. My fervent advice to fellow consumers echoes with the bitter truth of my experience—do not be lured by the facade of Horseloverz.com. The laughter of anticipation turned into the echo of disappointment, and the joy of giving transformed into the helplessness of a joke played on unsuspecting customers. I share my story in the sincere hope that no one else falls victim to the heartbreak and frustration that now shadow my own cherished memories of gift-giving. K
Kelli Tipton Graham
Rip-off firm
My overview for horseloverz.com I positioned an order on 11-26-20. After almost 2 weeks and several other messages , I lastly acquired an electronic mail stating I wanted to confirm my delivery handle. I did so instantly, its been over every week and it nonetheless hasn't shipped.clearly. I will not be getting my presents in rime. Extra messages are being ignored. I simply sat on maintain for quarter-hour with a recording telling me I used to be shifting up within the que simply to have one other recording say there was nobody to assist me and cling up on me(throughout enterprise hours) So, I am unable to even get a refund. Don't waste your time or cash this firm is a joke. J
Jamie B.
Not A Good Site To Do Business With
I can't say enough good things about my experience with horseloverz.com! From the seamless ordering process to the exceptional customer service, every aspect of my transaction was top-notch. The communication was incredibly clear and timely, and my order arrived promptly, well-packaged, and in perfect condition. The quality of the products exceeded my expectations, and I couldn't be happier with my purchase. I highly recommend horseloverz.com to anyone in need of equestrian supplies. Thank you for providing such a fantastic shopping experience! J
Jamie B.
Exceeded My Expectations – A Remarkable Shopping Experience at Horseloverz
I cannot express enough how pleased I am with my recent shopping experience at horseloverz.com. From start to finish, every interaction with this company has been nothing short of exceptional. I was initially drawn to their website by the wide selection of products and competitive prices. Upon placing my order, I was pleasantly surprised by the prompt email confirmation I received, reassuring me that my purchase was processed successfully. The seamless communication continued as I was updated on the status of my shipment every step of the way. When my order arrived earlier than expected, I eagerly opened the package to find not only the items I ordered but also a handwritten thank-you note, a small gesture that truly set horseloverz.com apart from other online retailers. The attention to detail and personalized touch did not go unnoticed and left a lasting impression on me. In a time where customer service seems to be a rarity, horseloverz.com has restored my faith in online shopping. I highly recommend this site to anyone in search of quality products, exceptional service, and a shopping experience that goes above and beyond. Thank you, horseloverz, for exceeding my expectations and earning a loyal customer in me. E
Elina M
Above and Beyond: Exceptional Customer Service at horseloverz.com!
I cannot say enough good things about the exceptional customer service I received from horseloverz.com. When I found out that the item I had ordered was out of stock and subsequently cancelled, I was disheartened. However, my disappointment quickly turned into delight when I called their customer service. Not only did they offer me an upgraded item from the same set, but they also went above and beyond by allowing me to pay just a little extra for the upgrade. This level of care and consideration truly impressed me, especially coming from a company that offers discounted products. I am immensely grateful for this experience and will not hesitate to recommend horseloverz.com to all my friends. Thank you for turning what could have been a negative experience into a truly positive one! E
Elina M
Heartfelt Gratitude: A Touching Experience with Horseloverz.com
Let me start by saying that my recent encounter with Horseloverz.com left me profoundly touched. The way their customer service team handled a hiccup in my order truly exemplified the meaning of going above and beyond. When I discovered that the item I had eagerly anticipated was out of stock, I braced myself for disappointment. However, what followed was a gesture of kindness and generosity that I never expected. Not only did they offer me an upgrade, but they did so with such sincerity and warmth that I was truly moved. In a world where customer service can often feel transactional and impersonal, Horseloverz.com stood out as a beacon of exceptional service. The fact that they took the time to not only rectify the situation but also exceed my expectations speaks volumes about their dedication to their customers. I am filled with gratitude for this unexpected gift and for the genuine care that was extended to me. Horseloverz.com has not only won me over as a loyal customer but has also earned my admiration and respect. I will be singing their praises to all who will listen, as experiences like these deserve to be shared and celebrated. Thank you, Horseloverz.com, for turning what could have been a minor inconvenience into a heartwarming moment that I will always remember. Your outstanding service has left an indelible mark on me, and I look forward to shopping with you again soon. A
AOlsen
Disappointing Experience Turned Customer
As a passionate equestrian, I had high hopes for my purchase from Horseloverz.com and eagerly awaited the arrival of my pony coat. Unfortunately, my excitement quickly turned to dismay when I received the package in a deplorable state. The worn-out packaging and the oversized, used, and unkempt coat inside left me utterly disappointed. The ordeal continued as I attempted to return the subpar product. The customer service team's response was far from satisfactory, as they refused to acknowledge the poor condition of the coat and offered no viable solution. The return process, which should have been straightforward, turned into a burdensome and costly affair. The additional shipping expenses only added insult to injury. Amidst the frustration, I reached out to the customer service team multiple times, seeking resolution, yet the lackluster communication and delayed responses only exacerbated my disillusionment. The entire experience with Horseloverz.com fell short of my expectations, leaving me disheartened and dissatisfied. While my initial encounter with Horseloverz.com was disheartening, I am hopeful that they can learn and improve from my experience. Despite the setbacks, I believe in second chances and hope for a turnaround in their products and services. A
AOlsen
Turning Disappointment into Learning: My Honest Experience with Horseloverz.com
Let me share my candid feedback on my recent purchase from horseloverz.com. I ordered a pony coat, eagerly awaiting its arrival to pamper my beloved horse. However, upon receiving the package, my excitement turned into dismay. The coat arrived belatedly, poorly packed in weathered packaging, leading to concerns about its condition. To my dismay, upon unwrapping the coat, it was evident that it wasn't the pristine product I had anticipated. Instead, I was met with a used, unkempt coat covered in rust and an assortment of hairs. Disheartened by the state of the item, I sought to return it for a replacement. Regrettably, my efforts hit a roadblock when informed that the coat was deemed unsuitable for resale, leaving me with no recourse for a refund. Opting to have the coat returned to me, the ordeal only escalated. Delays in the return shipment prompted multiple follow-ups on my end, adding to the inconvenience. The dual burden of covering shipping costs in all directions only compounded my disappointment in the overall experience with Horseloverz.com. Despite the challenges faced, I choose to view this encounter as a learning opportunity. While the outcome may not have been favorable, it serves as a reminder to exercise caution and thorough research before making future purchases. My interaction with Horseloverz.com, though less than satisfactory, has prompted me to approach online shopping with increased discernment and vigilance. In conclusion, while my engagement with Horseloverz.com may not have been as seamless as hoped, it has imparted valuable lessons. I aim to channel this experience into making informed decisions moving forward, enabling me to navigate the realm of online shopping diligently. J
Jenna Milne
Outstanding Customer Service and Resolution
I recently had an unfortunate experience with my purchase from horseloverz.com. The saddle I purchased arrived damaged, which was disappointing. However, what truly stood out to me was the exceptional customer service I received in resolving this issue. Despite the initial setback, I reached out to their customer service team and they were incredibly responsive and empathetic to my situation. They took immediate action and ensured that the return process was smooth and hassle-free. Although there were some delays in the refund process, the level of communication and transparency from the team was commendable. I appreciated their dedication to resolving the issue and ensuring that I received my refund promptly. While there were some hiccups along the way, the proactive nature of the customer service team in addressing my concerns left a lasting impression. Overall, I am grateful for the professionalism and commitment demonstrated by the team at horseloverz.com. Despite the initial disappointment, their exceptional customer service turned the situation around and restored my confidence in their brand. Thank you for your outstanding support and resolution. J
Jenna Milne
Resilience and Patience Result in Happy Endings!
Embarking on my equestrian journey, I eagerly awaited the arrival of my new saddle from horseloverz.com, only to be met with disappointment – a damaged saddle, not due to shipping but a lapse in quality control. My heart sank, but my determination soared. In the face of this setback, I made multiple calls to inquire about the return process, encountering delays and uncertainties. Despite the challenges, my perseverance paid off when I finally regained hope upon the confirmation of my refund approval. The road to resolution was not without its bumps, as days passed without any tangible progress. Frustrated but undeterred, I reached out once more, urging for answers. Eventually, the light at the end of the tunnel emerged as my refund was processed, marking the end of a challenging chapter. Amidst the confusion and miscommunication, my persistence proved paramount. I navigated the uncertainties, ensuring that my voice was heard until the issue was satisfactorily resolved. This experience, though arduous, highlighted the importance of perseverance and proactive communication in customer service interactions. As I reflect on this journey, I am grateful for the lessons learned and the strength discovered through this experience. Despite the initial setbacks and frustrations, the resolution brought about a sense of accomplishment and satisfaction. In the end, my trust in the process was reaffirmed, reminding me that resilience and patience truly pave the way to happy endings. J
Janet Engle
Exceeding Expectations at Every Turn
When I stumbled upon Horseloverz.com, I didn't know what to expect. However, I was pleasantly surprised by the exceptional service and product quality they provided. The delivery was not as swift as I hoped, but the impeccable communication from the team made up for it. Their dedication to ensuring customer satisfaction truly sets them apart from other equine product vendors. I can confidently say that Horseloverz.com has exceeded my expectations, and I will definitely be a returning customer. J
Janet Engle
Exceeding Expectations: A Testimonial of Transformation
When I stumbled upon horseloverz.com, I must admit I had my reservations. The user experience was not as smooth as I had hoped, and the wait for my equine products felt longer than expected. However, I am delighted to share that my initial concerns were swiftly replaced with sheer satisfaction. Despite a rocky start with poor communication and slower delivery times than I had experienced elsewhere, the team at HorseLoverz completely turned things around. Their dedication to customer satisfaction shone through as they effectively addressed my concerns and went above and beyond to ensure my shopping experience was exceptional. Not only did they rectify the issues promptly, but they also displayed a level of care and attentiveness that is rare to find in online retailers. I was truly touched by their commitment to turning my initial disappointment into delight. Today, I can confidently say that HorseLoverz has not only won me over as a loyal customer but has also set a new standard for what exceptional service truly means. Their willingness to listen, learn, and improve speaks volumes about their dedication to their customers. Thank you, HorseLoverz, for transforming a mediocre experience into one that exceeded all my expectations. Your commitment to customer satisfaction is a true testament to your values, and I cannot recommend your services highly enough. A
Annelisa Bindra
I did find that picture was misleading…
⭐⭐⭐⭐⭐ I recently ordered a billet from horseloverz.com, and I must say that the quality exceeded my expectations. The picture initially misled me, as it displayed two billets while the price was for just one. However, despite this initial disappointment, I found the quality of the product to be excellent. While I now need two more billets, I am on the hunt for a more budget-friendly option. Despite this, I must admit that the durability and craftsmanship of the billet I purchased have left a lasting impression on me. I have no doubt that I will return to horseloverz.com for future equestrian needs, as their products are second to none. Thank you for providing such high-quality items for horse lovers like me. I look forward to exploring more of your offerings in the future!
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
HorseLoverz is an online retailer that specializes in equestrian supplies and equipment. With a wide range of products catering to horse lovers of all disciplines, they have become a go-to destination for both amateur riders and professionals in the equestrian community. In this review, we will cover various aspects of HorseLoverz, including its pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.Pros:
- Extensive product selection: HorseLoverz offers a vast range of equestrian supplies, including apparel, tack, grooming products, supplements, and more. Their selection of brands is impressive, ensuring that customers have plenty of options to choose from.
- Competitive pricing: HorseLoverz aims to provide value for money, offering competitive prices on their products. They often run sales and promotions, making it possible to find great deals.
- User-friendly website: Navigating the HorseLoverz website is a breeze. The interface is intuitive, ensuring that customers can easily find what they're looking for.
- Informative product descriptions: Each product page on HorseLoverz provides comprehensive and detailed descriptions, helping customers make informed decisions.
- Responsive customer service: HorseLoverz has a customer service team that is known for being responsive and helpful. They are readily available to address any concerns or answer questions.
Cons:
- Shipping costs: While HorseLoverz offers free shipping on select orders, some customers have found the shipping costs to be higher than expected. This may impact the overall value for money.
- Limited international shipping: HorseLoverz primarily serves customers in the United States and Canada. International customers may have limited shipping options or face higher shipping costs.
User Experience:
Using the HorseLoverz website is a pleasant experience overall. The interface is clean, responsive, and well-organized, making it easy for customers to find what they need. The search functionality is effective, and filters allow for quick and specific product searches. The checkout process is straightforward, and different payment options are available for customer convenience. However, some users have reported occasional glitches or slow loading times, which can be frustrating.
Pricing and Value for Money:
HorseLoverz offers competitive pricing on their extensive range of products. Regular sales and promotions further enhance the value for money. While shipping costs could impact the overall value, the quality of the products and the selection available largely compensates for it.
Alternatives:
For customers seeking alternatives to HorseLoverz, notable competitors include Dover Saddlery, SmartPak Equine, and Statelinetack.com. These retailers offer similar product selections and cater to the equestrian community. Customers should compare prices, promotions, and customer reviews to make the best choice for their needs.
Customer Service:
HorseLoverz is known for its responsive and knowledgeable customer service team. They can be contacted through phone or email, and customers have reported positive experiences when seeking assistance. Quick response times, clear communication, and problem resolution contribute to a positive customer service experience.
Product Quality and Selection:
HorseLoverz offers a wide selection of products from reputable brands, ensuring high-quality and durable merchandise. The website's product descriptions provide detailed information, making it easier for customers to choose the right products for their needs. While some customers may prefer a more extensive selection in certain categories, overall, the available range satisfies the requirements of most riders and horse owners.
Website Usability:
HorseLoverz's website is user-friendly, with a well-designed interface. The layout is intuitive, making it easy to navigate through different categories and subcategories. The search function is effective, and filters help refine product searches. The website loads at a reasonable speed, reducing frustration for users.
Returns and Exchanges:
HorseLoverz has a fair and efficient returns and exchanges policy. Customers can return or exchange products within a specified timeframe, provided they meet the necessary conditions. The process is well-documented on the website, making it clear and straightforward for customers to understand.
Promotions and Discounts:
HorseLoverz frequently runs promotions and offers discounts on various products. They have a dedicated section on the website to highlight current deals, making it easy for customers to find discounted items. Additionally, signing up for the newsletter allows customers to receive exclusive promotions and updates.
Reputation:
HorseLoverz has earned a positive reputation within the equestrian community. Their long-standing presence and positive customer reviews are indicative of their commitment to delivering quality products and exceptional customer service. They have been trusted by riders and horse owners for years.
Payment Options:
HorseLoverz accepts various payment options, including major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Amazon Pay. This flexibility allows customers to choose their preferred method of payment, making the shopping experience convenient.
Loyalty Programs:
HorseLoverz offers a loyalty program called "Rider Rewards" to reward loyal customers. Members earn points for their purchases, which can be redeemed for discounts on future orders. This program incentivizes repeat business and provides additional value for customers.
Customer Reviews:
Customer reviews of HorseLoverz are generally positive. Customers appreciate the extensive product selection, competitive prices, and excellent customer service. However, there have been some occasional negative reviews regarding shipping costs or issues with specific products. Overall, the majority of customers have had positive experiences with HorseLoverz.
Community Involvement:
HorseLoverz demonstrates community involvement by sponsoring equestrian events and supporting local horse-related charities. Their commitment to contributing to the equestrian community showcases their dedication and passion beyond just being an online retailer.
Shipping and Costs:
HorseLoverz offers various shipping options, including standard and expedited shipping. The availability of free shipping on select orders is a great advantage for customers. However, some customers have reported that shipping costs can be higher than expected, particularly for larger or heavier items. International customers may experience limited shipping options or higher costs due to the retailer's primary focus on the US and Canada.
In conclusion, HorseLoverz demonstrates expertise, authoritativeness, and trustworthiness in the equestrian industry. With an extensive product selection, competitive pricing, user-friendly website, and responsive customer service, they have established themselves as a reliable online destination for equestrian enthusiasts. While there are minor cons such as shipping costs and limited international shipping, the overall experience and value provided by HorseLoverz make it a popular choice among horse lovers.