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Hoselink.com.au is an Australian-based online store that offers an extensive range of high-quality gardening and outdoor living products. The brand prides itself on its unique hose fitting system, as well as its exceptional customer service and passion for gardening. Hoselink.com.au caters to a broad range of customers, including avid gardeners, commercial landscapers, and those who value their outdoor living spaces.
Pros and Cons
Pros:
- A wide range of high-quality gardening and outdoor living products available
- Innovative hose fitting system that eliminates leaks and wastage
- Exceptional customer service with a friendly and knowledgeable team
- Products are built to last and come with a generous warranty
- Free shipping on orders over $30
Cons:
- Products can be quite expensive compared to other competitors
- Limited product range for certain categories like garden tools
User Experience
Hoselink.com.au provides a user-friendly shopping experience with clear and comprehensive product descriptions and images. The website is easy to navigate, and customers can search for specific products using categories or keywords. The site also features detailed product reviews and ratings from other customers.
Pricing and Value for Money
Hoselink.com.au's products tend to be more expensive than other competitors, but their innovative design and quality materials make them worth the investment. The company offers discounts and promotions throughout the year, which can help customers save money.
Alternatives
Some of the top competitors to Hoselink.com.au include Bunnings, Mitre 10, and Masters Home Improvement. However, these stores don't specialize in gardening and outdoor living products like Hoselink.com.au.
Customer Service
Hoselink.com.au boasts exceptional customer service, with a friendly and knowledgeable team that is available to answer any questions or concerns. The company also provides a comprehensive warranty on all products, so customers can feel confident in their purchases.
Product Quality and Selection
Hoselink.com.au offers a wide range of high-quality gardening and outdoor living products that are built to last. Products come with a generous warranty, which is a testament to their durability and quality.
Website Usability
Hoselink.com.au provides a simple and user-friendly website that is easy to navigate. The search function is useful, and the site is well-organized, making it easy for customers to find what they're looking for.
Returns and Exchanges
Hoselink.com.au provides straightforward and hassle-free returns and exchanges. Customers can return products within 30 days of purchase, and the company offers a money-back guarantee.
Promotions and Discounts
Hoselink.com.au offers regular promotions and discounts throughout the year, which can help customers save money on their purchases.
Reputation
Hoselink.com.au has a strong reputation in the gardening and outdoor living community. Customers rave about the brand's innovative products, exceptional customer service, and overall quality.
Payment Options
Hoselink.com.au accepts a range of payment options, including credit cards, PayPal, and Afterpay.
Loyalty Programs
Hoselink.com.au does not currently offer a loyalty program, but they do have a referral program that rewards customers for referring friends and family.
Customer Reviews
Customers consistently give Hoselink.com.au high marks for its quality products, exceptional customer service, and innovative designs. The brand has an average rating of 4.8 stars on Trustpilot, with customers citing the company's hose fitting system as a "game-changer" for their gardening needs.
Community Involvement
Hoselink.com.au is involved in various community initiatives that support gardening, healthy living, and sustainability.
Shipping and Costs
Hoselink.com.au offers free shipping on orders over $30, with deliveries usually arriving within 2-10 business days. Shipping costs for orders under $30 vary depending on the location and shipping method chosen.
Review Description: Good quality product.I had a warantee issue and also a product that didnt quite work as expected. Contacted Hoselink and they were more than helpful. Great quallity customer service, responded in a timley manner, would buy again for both the product and the service.
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Reviewer Name: Robert (Bob) Kennedy
Review Submission Date: 2022-11-08
Review Title: Outstanding After Sales Service
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Review Description: The after sales service is second to none and there is no time limit following your purchase when this help is available. I have purchased two complete Hoselink systems at different times. Despite what might be considered wear and tear I have had parts replaced free of charge on two occasions. You certainly cannot get better service than this. I would recommend Hoselink without hesitation.
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Reviewer Name: Graham Waite
Review Submission Date: 2022-07-30
Review Title: Overall great products with one small issue
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Review Description: Overall, I give Hoselink 4 out of 5 for very good products which I have been using for about 10 years. I have one small issue with the spray guns where the plunger behind the trigger lever continually gets stuck on each of the 4 spray guns attached in my yard taps so that the spray gun takes quite a while to turn off when the lever is released. I am constantly dismantling the gun and having to clean and lubricate the plunger to free up the on/off valve. Is there an easier solution. I don't have hard water.
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Reviewer Name: Tony
Review Submission Date: 2022-06-13
Review Title: Serious Design Flaw
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Review Description: I purchased 2 Hoselink retractable hose units 12 months ago. Everything works just fine with the exception that both fittings where the nozzle attaches to the hose leak constantly. The result is that your shoes and clothes get soaked whilst you're watering. Hoselink, to their credit, exchanged one without charge and it was okay for about a month or so, but has now started to leak again. I firmly believe the design of the fitting is seriously flawed.
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Reviewer Name: Steve P
Review Submission Date: 2022-02-14
Review Title: I bought a Stand-up weed puller
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Review Description: I bought a Stand-up weed puller. The product was sturdy and did its job well but the weeds were very deep and had roots like carrots. I should have dug some of them out but instead managed to break the puller. Hoselink gave great after-sales service and agreed to replace it without hassle.
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Reviewer Name: Carl Mutton
Review Submission Date: 2021-10-12
Review Title: Long time customer but last 2 orders…
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Review Description: Long time customer but last 2 orders have been absolutely horrendous. Ordered on the 23rd September and even know its in stock it hasn't been sent and wont be until 16th October. Then wont receive it for at least a week meaning a month between order and receiving . No notification of the delay is the main concern and excuse that we are changing systems just isn't good enough
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Reviewer Name: Joseph Yeo
Review Submission Date: 2021-10-01
Review Title: Great product
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Review Description: Great product. I have put up with bad hose connectors for so long. Their connectors are very well designed. No leaks, easy to install - bayonet style. Just align and twist. Just try with one set of connectors - you will be amazed. Before I go sounding like a salesman, I am just a very happy customer.Also, I discovered on their website an auger. I used to struggle with digging holes manually. Now with the auger attached to my cordless drill, it is a breeze.Wish I had known you earlier. but better late than never.
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Reviewer Name: Jon Paget
Review Submission Date: 2021-03-05
Review Title: When you buy from Hoselink you are…
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Review Description: When you buy from Hoselink you are buying directly from the manufacturer.... at no time is China mentioned until the box arrives , shonky advertisers by a shonky traitor!
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Reviewer Name: Nicci Schumacher
Review Submission Date: 2021-02-19
Review Title: Great product, good service…
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Review Description: I was very thrilled to receive my HOSELINK hose set for Christmas, the wide range of setting's on the nozzle are great, and when I had a minor problem it was addressed immediately, a very welcome gift and service from HOSELINK.
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Reviewer Name: Alan Willis
Review Submission Date: 2020-05-08
Review Title: Root wand waste of money and time
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Review Description: Tried out my root watering wand for first time today and within 15 min i had blisters in palm of hand from stupid handle designI expected better jet flow from wand and all i got was normal water pressure flowWorks ok in soft garden bedsAfter 30 min decided to throw in shed and put down to a bad purchase