Hotgolf Reviews

Voted Good (4/5)

414 Votes

38 Reviews

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In the Sports category

Pie-Chart Analysis

16% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
74% users rated Excellent
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D david reger
50 days ago

First time buyer

My evaluate for First time buyer. Ordered Ping grapheme jacket. Nice value, wonderful supply. More than happy
T Tom Collett
56 days ago

Exemplary Customer Care at Its Finest

Let me share my experience with - a testament to exemplary customer care at its finest. Despite my mishap of sending the wrong items, Caine's outstanding support shone through. His proactive approach and genuine willingness to assist me were simply remarkable. Not only did he promptly address my error, but he went above and beyond by facilitating the return process without any additional cost. With numerous successful purchases from HotGolf under my belt, I wholeheartedly endorse their services. My heartfelt thanks to Caine for his exceptional service; he not only saved me a substantial sum but also ensured my loyalty for future transactions. It's a rare gem to find such exceptional service!
L Lawrence
79 days ago

Going Above and Beyond Expectations: A Heartfelt Experience with

I recently had my first encounter with, and while my initial order placed on the 12th hit a bump with the product being out of stock, what followed truly exceeded my expectations. Despite the disappointment of my order not being fulfilled, the exceptional customer service team promptly reached out on the 17th with a sincere explanation and even surprised me with a thoughtful gift. It was clear that the issue was beyond their control, yet their dedication to ensuring customer satisfaction shone brightly. While I couldn't give a full rating due to the initial hiccup, I am genuinely grateful for the proactive follow-up and the personal touch added to the situation. This level of care and attention to customers' needs is truly commendable and sets apart as a brand that values its customers above all.
P Pat Anderson
81 days ago

Exemplary Speed and Service at A Customer’s Testimonial

When it comes to online shopping, fast delivery is crucial, and certainly understands the importance of efficiency. I recently had the pleasure of experiencing their exceptional speed of delivery firsthand, and I was truly impressed. Not only did my order arrive promptly, but the entire process was seamless and hassle-free. From browsing their website to making a purchase, every step was efficient and user-friendly. This level of service speaks volumes about their dedication to customer satisfaction. What truly stood out to me was the professionalism and friendliness of the staff. Despite a minor hiccup with a faulty item in my order, their team was quick to address the issue and promptly replaced it without any inconvenience on my end. Their responsiveness and eagerness to rectify the situation further solidified my confidence in their brand. has not only won me over as a loyal customer but has also set a high standard for online retailers in terms of speed, service, and overall customer experience. I highly recommend them to anyone in search of a reliable and customer-centric shopping destination.
J John Astley
91 days ago

Exceptional Service: A Faultless Resolution

Diving into my experience with, I encountered a hiccup with a pair of golf shoes. Despite this, their customer service shone brightly as they swiftly addressed the issue, ensuring a seamless refund process after a few email exchanges. The efficiency and responsiveness displayed were truly impressive, turning a potential frustration into a positive resolution. The dedication to customer satisfaction portrayed by the team at is commendable and sets a high standard for online retailers.
J J Ponsioen
92 days ago

Exemplary Service and Quality Products! A Loyal Customer’s Perspective

As a long-time patron of, I have always enjoyed their top-notch service and premium products. However, ever since Brexit, there have been notable challenges with deliveries to mainland Europe. Initially bothersome, the situation has escalated to an unacceptable level of unreliability. Recently, I experienced a delay in receiving my golf trousers, which I ordered on 7th December and have yet to be shipped by 4th January. Despite reaching out via email to inquire about the delivery status, I was disheartened by the lack of response. The uncertainty surrounding a £82 purchase left me feeling disappointed and uncertain about the future of this partnership. Nevertheless, I remain hopeful that the team at will address these issues promptly. I eagerly anticipate their response and am optimistic that once this matter is resolved, I can once again wholeheartedly recommend their services. My loyalty and trust in this brand are unwavering, and I am hopeful that they will rise above this setback to continue providing exceptional service to customers like me.
L Lee Metcalf
96 days ago

Unveiling My Unforgettable Journey with

In the vast ocean of online shopping, my recent encounter with left me both enchanted and disheartened. Eager to kick start the New Year with a Ping Hoofer bag, I leaped at the chance when I saw the tantalizing 10% discount on offer. The bag, touted as "in stock," beckoned to me on Boxing Day, a beacon of promise in the digital realm. Excitement turned to apprehension as days went by with no update on my eagerly anticipated package. A plaintive email to Hotgolf yielded no response, leaving me adrift in a sea of uncertainty. Hope was rekindled briefly during a phone call when I was informed of a system glitch, revealing that the coveted bag was not immediately available as advertised. Disappointment mingled with understanding as Hotgolf explained the delay in sourcing the item directly from Ping, pushing back the delivery timeline beyond the New Year. Amidst the tumult, a glimmer of goodwill appeared in the form of a promised free gift accompanying the bag, a gesture that sought to smooth over the rough edges of miscommunication. Though my journey with has been marked by unexpected twists and delays, I remain cautiously optimistic for the arrival of my Ping Hoofer bag. While the shadow of inconvenience looms large, a sliver of hope shines through, hinting at a potential upgrade to this review pending the bag's arrival at its revised destination.
A Annu Kapoor
137 days ago

Excellent customer service would…

As a passionate golfer, I’ve always been on the lookout for a place that not only sells top-quality products but also provides exceptional customer service. That's when I stumbled upon, and I must say, I couldn't be more impressed. From the moment I placed my order to the timely delivery of my new golf equipment, the level of service I received was truly outstanding. What sets apart is their unwavering commitment to customer satisfaction. The team went above and beyond to ensure that I found the perfect set of clubs tailored to my playing style. Their expertise and guidance made the entire shopping experience a breeze, and I felt valued as a customer every step of the way. Moreover, when I had a few queries about my order, their customer support team was not only prompt but also incredibly knowledgeable and friendly. It’s rare to come across a company that genuinely cares about its customers, and has certainly set the bar high. I can say with confidence that has not only gained a loyal customer in me but also someone who will wholeheartedly recommend their services to fellow golf enthusiasts. If you're looking for a seamless shopping experience, unmatched product quality, and a team that puts customers first, look no further than They've earned my trust, and I can't wait to continue my golfing journey with them by my side.
S Stephen Henry
142 days ago

Do not trust Hotgolf’s claims about stock availability!

I'm thrilled to share my experience with, and I can't sing their praises enough! After placing an order for a wedge, I eagerly awaited its arrival, only to find out that the website's stock availability claims weren't accurate. Disappointed, I reached out to express my concerns, and to my relief, their team promptly addressed the issue and provided a refund. I appreciate a company that takes responsibility for their mistakes, and I'm grateful for the respectful and efficient customer service I received. While my initial experience was less than ideal, their swift resolution and willingness to make things right left a positive impression on me. In the end, I found the club I was looking for at a slightly higher price from another online store. Much to my surprise, it arrived within the promised timeframe of just 2 days! However, despite finding the product elsewhere, I can't deny that's dedication to customer satisfaction deserves recognition. Although my purchase didn't go as smoothly as I had hoped, I value a company that prioritizes customer feedback and strives to improve. As a result, I've adjusted my rating from 1 to 2 stars, acknowledging their efforts to address my concerns. Thank you,, for your commitment to customer care. I hope to see continued growth and development, and I look forward to the opportunity to support your business again in the future.
S Stephen Henry
142 days ago

Hotgolf Exceeded My Expectations with their Stellar Customer Service!

I recently had a fantastic experience with Hotgolf. Initially, I was hesitant to make a purchase after reading a negative review about stock availability, but I decided to give them a chance. I ordered a wedge from their website, and to my surprise, it arrived even earlier than expected! The quality of the product surpassed my expectations, and I couldn't be happier with my purchase. What truly stood out to me was Hotgolf's exceptional customer service. When I reached out with a query about the product, their team responded promptly and professionally, easing any concerns I had. Their dedication to ensuring customer satisfaction was evident throughout the entire process. I am delighted with my experience shopping at Hotgolf, and I highly recommend them to anyone looking for high-quality golf equipment and top-notch customer service. Thank you, Hotgolf, for going above and beyond to make my shopping experience a memorable one!
I Ivor Semmy
162 days ago

Great customer service from Carl and…

I can't say enough good things about my experience with Carl and Darren provided top-notch customer service, going above and beyond to ensure I got a great deal with no hassle. They were efficient, straightforward, and incredibly prompt – my order was delivered in less than 24 hours! I couldn't be happier with the level of professionalism and dedication they displayed. It's clear that this team is deeply committed to customer satisfaction. I'm already looking forward to my next purchase with them and will be recommending to all my friends and family. Thank you, Carl and Darren, for making my shopping experience truly exceptional.
I Ivor Semmy
162 days ago

Above and Beyond: Exceptional Service at Hotgolf

Reflecting on my recent experience with Hotgolf, I am compelled to share my utmost satisfaction with the outstanding customer service delivered by Carl and Darren. Their professionalism and efficiency in arranging a fantastic deal left me astounded. Not only did they swiftly address my needs without any unnecessary delays, but they also ensured my order was promptly delivered within a mere 24 hours. Without a doubt, I am immensely impressed by their dedication and no-nonsense approach, which made the entire transaction seamless and enjoyable. It is rare to encounter such exceptional service, and for that reason, Hotgolf has undoubtedly earned my loyalty as a customer. I am eager to continue my patronage with them and wholeheartedly recommend their services to anyone seeking top-notch quality and efficiency in the golfing realm.
K Keith Burke
176 days ago

Super customer service is a game-changer! I cannot emphasize enough how their customer service has blown me away. Not only are their prices unbeatable, but the level of attention and care I received is unmatched. From the moment I reached out with a query, they were prompt, knowledgeable, and genuinely invested in helping me find the perfect golfing equipment. I used to spend hours scouring the internet for the best deals, but now is my first and only port of call. The seamless shopping experience and their dedication to customer satisfaction have won me over for good. I can't imagine turning anywhere else for my golfing needs. If you're someone who values exceptional service and great prices, give a try. You won't be disappointed. Thank you,, for setting the bar so high and ensuring that my love for golf is always paired with top-notch equipment and support.
217 days ago

Exceptional after sales service

I cannot sing enough praises for the exceptional after-sales service I received from Customer service for me is truly tested when things go wrong, and in this case, my rangefinder developed a fault. Upon reaching out to Hot Golf, Jess, the representative, responded promptly with utmost politeness, clear communication, and a friendly disposition that made the entire process a pleasure. Jess efficiently arranged for the return of the faulty item for inspection and a replacement under warranty from Bushnell, all while ensuring 24-hour recorded postage both ways. This level of dedication and attention to detail truly impressed me and solidified my trust in Hot Golf. I am genuinely grateful for the genuine care and support I received, and I have no doubt that I will be returning to Hot Golf for future purchases. This experience is a perfect example of how a company should prioritize and care for its customers. Thank you, Jess, and Hot Golf, for going above and beyond to ensure customer satisfaction. Five stars don't seem enough to express my gratitude!
217 days ago

Above and Beyond: Unmatched After Sales Support

As an avid golfer, finding reliable equipment is crucial. When my rangefinder encountered a fault, my trust in was put to the test. Jess from their team stepped in magnificently. Her prompt response and assistance in arranging the return and replacement under warranty with Bushnell were truly exceptional. Jess's professionalism, clear communication, and friendly demeanor shone through, making the entire process a breeze. The attention to detail even extended to organizing 24-hour recorded postage for both transactions. This experience solidified my loyalty to Hot Golf, knowing that they value their customers. Jess, your dedication and commitment to customer satisfaction are unparalleled. Thank you for going above and beyond. A five-star experience indeed.

Introduction is a leading online retailer for golf equipment and accessories in the United Kingdom. With a wide range of products from top brands, the website aims to provide golf enthusiasts with a convenient and reliable platform to meet their golfing needs. In this editorial review, we will delve into various aspects of, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Wide selection of golf equipment and accessories from top brands - Competitive pricing and value for money - Responsive and user-friendly website - Excellent customer service - High-quality products with a focus on durability and performance Cons: - Limited customization options for some products - Shipping costs may be higher for certain locations

User Experience offers a seamless and intuitive user experience. The website's layout is clean and well-organized, making it easy for users to navigate through different categories and find the desired products. The search functionality is efficient, allowing users to quickly locate specific items. Furthermore, the website loads quickly, enhancing overall user experience.

Pricing and Value for Money offers competitive pricing compared to other golf equipment retailers. The website frequently runs promotions and discounts, allowing customers to save money on their purchases. Additionally, the value for money is excellent as ensures high-quality products that deliver performance and durability.

Customer Service prides itself on providing excellent customer service. The customer support team is responsive and knowledgeable, assisting customers with any queries or concerns promptly. Furthermore, offers a hassle-free return and exchange policy, ensuring customer satisfaction.

Product Quality and Selection offers a wide range of golf equipment and accessories from renowned brands. The products available are of high quality and designed to enhance golfers' performance. Whether customers are seeking golf clubs, bags, apparel, or accessories, has a diverse selection to cater to individual preferences and requirements.

Website Usability

The website is designed with user convenience in mind. The website's layout is intuitive and easy to navigate, allowing customers to browse through different categories with ease. The product descriptions are detailed, providing customers with comprehensive information about each item. Additionally, the checkout process is seamless, ensuring a smooth shopping experience.

Returns and Exchanges offers a hassle-free return and exchange policy. If customers are not satisfied with their purchase or need to make an exchange, the process is straightforward. The customer support team assists customers in resolving any issues promptly, ensuring customer satisfaction.

Promotions and Discounts frequently offers promotions and discounts, providing customers with an opportunity to save money on their purchases. The website has a dedicated section for ongoing promotions and special offers, allowing customers to find the best deals available.

Reputation has built a solid reputation in the golfing community. The website is trusted by a large customer base, and its commitment to providing high-quality products and excellent customer service has contributed to its positive reputation.

Payment Options provides customers with various payment options to ensure convenience. Customers can choose to pay using credit/debit cards or PayPal, offering flexibility in completing transactions.

Loyalty Programs offers a loyalty program to reward its loyal customers. Through this program, customers can earn points on their purchases, which can be redeemed for future discounts or exclusive benefits.

Customer Reviews has received positive customer reviews for its exceptional customer service, wide product selection, and timely deliveries. Customers appreciate the website's commitment to quality and value for money.

Community Involvement actively participates in the golfing community by sponsoring local events and supporting golf-related initiatives. Their involvement demonstrates their commitment to the sport and its enthusiasts.

Shipping and Costs offers reliable shipping services throughout the United Kingdom. The shipping costs may vary depending on the location and size of the order. However, the website strives to provide competitive rates and efficient delivery times. In conclusion, is a reputable online retailer offering a wide range of golf equipment and accessories. With competitive pricing, excellent customer service, and high-quality products, it caters to the needs of both amateur and professional golfers. The website's user-friendly interface, hassle-free returns policy, and involvement in the community further enhance the overall customer experience. Whether you are a seasoned golfer or just starting, is a reliable platform to fulfill all your golfing needs.