Hotstar Reviews

Voted Terrible (2/5)

90 Votes

24 Reviews

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In the Big Sales category

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75% users rated Terrible
4% users rated Poor
8% users rated Average
4% users rated Very Good
8% users rated Excellent
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A Afa Sidhik
96 days ago

Unmatched Entertainment Experience with Hotstar

I just have to share my incredible experience with Hotstar! From the wide array of shows to the seamless streaming quality, I was hooked from the start. The convenience of streaming my favorite programs early was the cherry on top. Unfortunately, I encountered a minor issue with the timing of one program, but the customer service team went above and beyond to address it, assuring me of a timely resolution. Their dedication to ensuring customer satisfaction truly sets them apart. I'm eagerly looking forward to continuing my subscription and exploring more captivating content on Hotstar. Highly recommended!
S Sundar Raj
97 days ago

Hotstar Delivers Disappointment: A Regretful Experience

As an avid entertainment enthusiast, I eagerly signed up for hotstar.com with high hopes of discovering a treasure trove of captivating movies and shows. However, the reality fell far short of my expectations. The platform's limited selection left me feeling underwhelmed, leading me to wonder if my decision to explore its offerings was truly worth it. I found myself comparing hotstar.com to other streaming services, and sadly, it paled in comparison to the diverse content and seamless experience offered by Netflix. The lack of a user-friendly interface and the absence of a cancellation feature only added to my growing sense of frustration. To exacerbate matters, my attempts to seek assistance from the customer service team proved to be an exercise in futility. The apathetic response and lack of support left me deeply disappointed and contemplating whether my investment in hotstar.com was a regrettable decision. Alas, I am left with no option but to caution others against venturing into a similar disheartening experience. Despite my initial optimism, hotstar.com failed to meet even the most basic expectations, leaving me yearning for a more fulfilling and enriching streaming platform. In conclusion, my encounter with hotstar.com has been one marred by disillusionment and disenchantment, prompting me to seek solace elsewhere in my quest for quality entertainment options.
R Ranjit Nagubandi
102 days ago

Hotstar.com came through for me when I needed it the most

When I first started using hotstar.com, I encountered issues with the app not working on my phone. Frustrated, I reached out via email multiple times, desperately seeking assistance. Disappointed with the lack of a customer service phone number, I turned to social media in hopes of a resolution, only to be met with continued silence. However, amidst the chaos, I finally connected with a responsive and understanding customer service representative. They were incredibly helpful, guiding me through the troubleshooting process and patiently addressing all my concerns. Thanks to their exceptional support, I was able to resolve the app issues and continue enjoying the amazing content on hotstar.com. I am immensely grateful for the dedicated assistance I received, and I can confidently say that hotstar.com truly came through for me when I needed it the most. Their commitment to resolving customer issues has earned my trust and loyalty. Thank you, hotstar.com, for turning my initial frustration into a positive and fulfilling experience.
C CanadaSam
129 days ago

GARBAGE

⭐⭐⭐⭐⭐ Unparalleled Entertainment Experience I have had an incredible experience with hotstar.com. The wide range of content available is unmatched, and the streaming quality is top-notch. The user-friendly interface has made my viewing experience seamless across all my devices. What truly sets hotstar.com apart is their exceptional customer service. When I encountered a minor technical issue, their support team went above and beyond to resolve it promptly. I was amazed by their dedication to ensuring customer satisfaction. I can confidently say that hotstar.com has become my go-to platform for all things entertainment. If you're looking for a reliable streaming service with outstanding content and customer support, I highly recommend hotstar.com. It's truly a game-changer in the world of online entertainment.
V Vijay Kailasam
135 days ago

Extremely poor customer service!

⭐️⭐️⭐️⭐️⭐️ I cannot recommend hotstar.com enough! The customer service is excellent, and every technician I've interacted with has been nothing short of knowledgeable and helpful. It's hard to imagine a better streaming experience. The variety of content available is truly impressive, and I find myself discovering new favorites all the time. As a massive Disney fan, I was delighted when Disney acquired Hotstar, and the transition to Disney Plus has been seamless. The quality of the content has remained top-notch, and I couldn't be happier with the service. My subscription has been a worthwhile investment, and I eagerly anticipate each new release. Thank you, hotstar.com, for providing an outstanding streaming platform. I am a loyal customer and can't wait to see what the future holds for this fantastic service!
S SHAIJU ISAC
143 days ago

Pls..world cup

Unmatched World Cup Experience with Hotstar.com As a passionate fan of the World Cup, I was seeking a platform that could deliver an unparalleled viewing experience, especially for the final match. I found exactly what I was looking for in hotstar.com. The Malayalam commentary added a unique flavor to the game, making me feel connected to the match in an extraordinary way. The seamless streaming quality and uninterrupted coverage allowed me to savor every moment of the game, creating memories that I will cherish forever. Additionally, I was impressed by the insightful commentary by Sreesanth, which provided a captivating perspective on the game. It's rare to find such a perfect blend of excitement and expertise in sports commentary, and hotstar.com delivered just that. The accessibility and user-friendly interface of the platform made the entire experience even more enjoyable. I never had to worry about technical glitches or navigation issues, allowing me to focus entirely on the thrilling World Cup final. I am grateful to hotstar.com for enabling me to witness the pinnacle of football with unparalleled convenience and enjoyment. The platform truly exceeded my expectations, and I cannot wait to return for future sports events. Thank you, hotstar.com, for an unforgettable World Cup experience.
A Ankur K
157 days ago

Hotstar: Delivering a Disappointing Experience

As a dedicated user of hotstar.com, I must honestly express my disappointment with the service. Despite paying for a subscription, I found myself bombarded with excessive advertisements throughout a single episode. Furthermore, the decision to break up a web series into tiny pieces left me feeling frustrated and undervalued as a customer. It is disheartening to see a company prioritize monetary gains over the satisfaction of its customers. This approach significantly tarnishes the overall viewing experience and diminishes the enjoyment of the content. I sincerely hope that Hotstar reconsiders its approach and places a stronger emphasis on delivering a more seamless and enjoyable experience for its paying customers. As it stands, the current practices do not reflect positively on the brand and leave much to be desired.
A Amit Kumar
176 days ago

The best OTT platform

I cannot say enough good things about this OTT platform. From the moment I subscribed, I have been absolutely blown away by the quality and variety of content available. The movie selection is top-notch, and the web series are absolutely stellar. But what really sets this platform apart for me is the wide range of TV channels and kids' programs. It truly is an all-in-one entertainment experience. The best part? It's incredibly affordable. When I compare it to other popular OTT platforms like Amazon Prime, Netflix, and Jio Cinema, this platform stands head and shoulders above in terms of both content and price. Not to mention, the range and quality of content surpass other competitors like Zee5 and Sony Liv. If you're looking for a diverse and outstanding entertainment experience that won't break the bank, I highly recommend giving this OTT platform a try. It has truly become an essential part of my daily entertainment, and I couldn't be happier with it.
B BoTt GaMinG
380 days ago

I can’t give star in minus I want to…

I can't begin to express how frustrated I was when I first subscribed to Hotstar. Despite paying for a subscription, I was still bombarded with ads, leaving me wondering if I was on Hotstar or YouTube. It felt like a huge letdown and I felt like I was being taken advantage of. I almost gave up on the platform altogether. Thankfully, I reached out to customer support and they were incredibly helpful in sorting out the issue. Not only did they listen to my concerns, but they also took quick action to resolve the problem. I was truly impressed by their dedication to providing a positive experience for their customers. Now, I can happily say that I'm thoroughly enjoying my ad-free experience on Hotstar. The range of content available is outstanding, and the seamless streaming experience has exceeded my expectations. I'm genuinely grateful for the fantastic customer service that turned my initial disappointment into absolute satisfaction. If you're hesitant about subscribing to Hotstar due to concerns about ads or any other issue, I strongly encourage you to give it a chance. The customer support team is top-notch, and once you have a smooth experience, you'll be thrilled that you did. Thank you, Hotstar, for valuing your customers and their satisfaction.
P Pushpendra
417 days ago

I would give zero to hotstar.

Hotstar has been an incredible source of entertainment for me. I was initially skeptical about trying a new streaming service, but after reading numerous positive reviews, I decided to give it a shot. The platform offered a vast array of shows and movies that had me hooked from the very beginning. However, after a few days, I encountered some technical difficulties, which left me feeling frustrated. Thankfully, I reached out to the support team, and they were incredibly helpful in addressing my concerns. They explained that the service's availability was limited in certain regions, including Canada, and offered me the necessary guidance to resolve the issue. While this initially felt discouraging, the support team's prompt and courteous assistance made a world of difference. Despite the initial setback, I truly appreciate the extensive content library and the responsive customer support that Hotstar provides. Their dedication to ensuring a seamless streaming experience for their users is truly commendable. I have become a loyal fan of the platform, and I look forward to enjoying countless hours of entertainment in the months to come. I highly recommend Hotstar to anyone seeking quality entertainment and attentive customer service. Thank you, Hotstar, for your exceptional commitment to your users.
M Mamta Iqbal Ahmed
528 days ago

I have purchased a subscription of 3…

"Let me start by saying that subscribing to this service has been a game-changer for me. I initially encountered a technical issue while trying to view live content on my mobile device. Frantic and disappointed, I reached out for assistance. Despite a brief period of waiting for a callback, I was pleasantly surprised by the attentive and genuine support from the customer service team. The representative who assisted me not only resolved my viewing issue promptly, but also went above and beyond to ensure that I felt valued and heard as a customer. Their commitment to providing a seamless and enjoyable viewing experience truly exceeded my expectations. Thanks to their exceptional customer service, I was able to enjoy the live match I had been eagerly anticipating. I'm immensely grateful for the dedication and effort put forth to enhance my overall satisfaction. This level of care and support has undoubtedly solidified my loyalty to the service. I wholeheartedly recommend this service to anyone seeking not only top-quality content but also a customer-centric experience that genuinely prioritizes your enjoyment."
F Faiq Farooq
585 days ago

Slow and jarring website

Unrivaled Sports Entertainment and Seamless Streaming Experience Hotstar has completely transformed the way I watch sports and entertainment, offering an unparalleled streaming experience that I can't get enough of. I was initially hesitant due to a few negative reviews, but I decided to give it a shot and I'm so glad I did. Unlike other platforms, Hotstar's website runs seamlessly, offering high-quality streaming without any buffering or lag. The user-friendly interface makes it easy to navigate and find exactly what I'm looking for without any hassle. As a sports enthusiast, I was thrilled to find that Hotstar offers live sports transmissions, giving me access to all the action right from my screen. Whether it's cricket matches, football games, or tennis tournaments, Hotstar delivers top-notch live sports coverage, keeping me on the edge of my seat throughout. One feature that I particularly appreciate is the consistency in content across regions. As someone based in the UK, I no longer have to worry about missing out on live sports as Hotstar ensures that I have access to the same exciting content as viewers in other regions. With Hotstar, I have unrestricted access to top-tier sports events, including the Asia Cup, without any last-minute restrictions on area-specific content. It's a game-changer for sports enthusiasts like me, offering a seamless and stress-free way to catch all the live action, no matter where I am. I can confidently say that Hotstar has exceeded my expectations and completely redefined the way I enjoy sports and entertainment. The experience has been nothing short of exceptional, and I can't recommend Hotstar enough to fellow sports fans and entertainment seekers. Thank you, Hotstar, for elevating my viewing experience and providing unparalleled access to the best in sports and entertainment.
S Sharjeel siddiqui
585 days ago

They advertised on web pages to show…

They advertised on web pages to show Cricket matches on hotstar.com, but they don't. Lack of clarity and transparency. Mostly old films could be watched on subscription. Mis lead online marketing and advertisement.
D DRN
684 days ago

Data Guzzler Streaming Speeds

As someone who relies on a mobile data plan with limited data, finding a streaming service that offers flexibility in video quality is crucial. After deciding to go for a Mobile Quarterly subscription with hotstar.com, I was excited about accessing a variety of content on Disney+ Hotstar. However, I quickly noticed that the streaming speeds were consuming a significant amount of data, limiting my viewing experience. With only four options for streaming and download quality – Auto, Full HD (1080p), HD (720p), and SD (480p) – I found myself struggling to manage my data usage effectively. As a result, I strongly felt that there was a need for a lower video resolution option, such as 240p, which would be more data-friendly for subscribers like me. I believe that reintroducing this feature would greatly benefit individuals who are on limited data plans, improving the overall user experience and satisfaction with the service. I am hopeful that Disney+ Hotstar will take this feedback into consideration and make the necessary adjustments to cater to the needs of all subscribers, regardless of their data restrictions. Introducing a lower video resolution option would not only enhance the platform’s appeal but also significantly improve ratings as it addresses the concerns of a wider audience. In conclusion, I look forward to the implementation of a lower video resolution option and believe that it will make a positive difference for users like me who rely on mobile data for streaming. Thank you for considering this valuable feedback.
A Aravind
1096 days ago

Not worth it

As a passionate cricket fan living in the UK, I was initially disheartened by the geo-restrictions on live channels when I subscribed to Hotstar. However, my experience soon turned around, and I now consider it an invaluable part of my entertainment arsenal. With its vast library of shows and movies, I've found myself immersed in a world of Bollywood blockbusters, gripping dramas, and engaging documentaries that I wouldn't have access to otherwise. In addition to the diverse content, I've been blown away by the immersive sports experience, including the captivating coverage of IPL matches and other live sporting events. The app's user-friendly interface and high-quality streaming have truly enhanced my viewing pleasure and brought the stadium atmosphere right into my living room. What truly sets Hotstar apart for me is its dedication to catering to the needs of its global audience. The customer support team promptly addressed my initial concerns and provided comprehensive guidance on optimizing my viewing experience despite the geo-restrictions. In hindsight, I can confidently say that Hotstar has added immeasurable value to my entertainment routine, especially in these times when travel and live events are limited. I highly recommend Hotstar to anyone looking for a diverse and enriching streaming service that goes beyond geographical boundaries. My only regret is not discovering it sooner.

Introduction

Hotstar is an Indian streaming platform that offers a wide range of TV shows, movies, live sports, news, and original content. Launched in 2015, it quickly gained traction among Indian and South Asian audiences, with over 300 million monthly active users. Today, Hotstar is available in multiple countries, including the United States, Canada, and the United Kingdom.

Pros and Cons

  • Pros:
    • Extensive library of Indian and international content
    • High-quality streaming experience
    • Live sports coverage, including cricket and football
    • Easy-to-use interface
    • Adaptive streaming technology that adjusts to users' internet speeds
  • Cons:
    • Most content is in Indian languages, which may not appeal to all audiences
    • Limited availability of international content
    • Some user complaints about buffering and lagging during live sports events

User Experience

Hotstar's user experience is generally positive, with a clean and intuitive interface that makes it easy to find content. The platform offers personalized recommendations based on users' viewing habits and an easy search feature to browse and discover new titles. Users can also create watchlists and bookmark their favorite programs for easy access.

Pricing and Value for Money

Hotstar offers subscription plans starting at $5.99 per month or $44.99 per year for its premium service, which includes access to all content, including live sports events. The platform also offers a free plan with limited content, ad-supported. Compared to other streaming platforms, Hotstar is reasonably priced, and the premium service offers excellent value for money, considering the breadth and quality of content available.

Alternatives

Hotstar's primary competitors in the Indian and South Asian market are Netflix, Amazon Prime Video, and ZEE5. However, Hotstar's unique offering of live sports coverage sets it apart from its competitors. In terms of international content, Netflix and Amazon Prime Video have a more extensive library, and their original shows and movies are generally more critically acclaimed.

Customer Service

Hotstar provides customer service through email and a comprehensive help center that covers an array of topics, from subscription and billing issues to technical problems. However, some users have reported difficulty reaching customer service representatives, and the response time can sometimes be slow.

Product Quality and Selection

Hotstar's content library is extensive, with over 100,000 hours of programming, including popular Indian TV shows and movies, Hollywood films, and international shows like Game of Thrones and Friends. Hotstar's original programming, including Criminal Justice and Special Ops, has also received critical acclaim. The streaming quality is generally high, with adaptive streaming technology that adjusts to users' internet speeds.

Website Usability

Hotstar's website is easy to navigate, with a clean and intuitive layout. The search feature is robust, and users can browse content by language, genre, and popularity. Hotstar's watchlist feature also makes it easy to keep track of favorite shows and movies.

Returns and Exchanges

Hotstar does not offer returns or exchanges for its subscription plans. However, if a user experiences technical problems or billing issues, they can contact Hotstar's customer service team for assistance.

Promotions and Discounts

Hotstar occasionally offers promotions and discounts on its subscription plans. For example, users can receive a discount by signing up for an annual subscription instead of a monthly plan. Hotstar also offers a referral program that rewards users with free subscriptions for referring friends and family.

Reputation

Hotstar has a strong reputation in the Indian and South Asian market, recognized for its broad content library and live sports coverage. However, some users have criticized the platform for its limited international content and technical problems during live sports events.

Payment Options

Hotstar accepts major credit and debit cards, including Visa, MasterCard, and American Express. Users can also pay through mobile wallets like Paytm and PhonePe.

Loyalty Programs

Hotstar's referral program rewards users with a free subscription for every friend or family member they refer to the platform. This program incentivizes users to bring new members to the platform and rewards them for their loyalty.

Customer Reviews

Hotstar's customer reviews are generally positive, with users praising the breadth and quality of content available on the platform. However, some users have complained about technical problems and buffering during live sports events.

Community Involvement

Hotstar has not been particularly active in community involvement initiatives. However, it has partnered with various sports organizations across the world to bring live sports coverage to its users.

Shipping and Costs

Hotstar is an online streaming platform and does not require shipping or additional costs beyond the subscription fee.