Hottershoes Reviews

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20 Reviews

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In the Big Sales category

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40% users rated Terrible
30% users rated Poor
10% users rated Average
5% users rated Very Good
15% users rated Excellent
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1813 days ago

Misleading Trustpilot Review

As a devoted customer of Hotter Shoes, I feel compelled to share my genuine experience with this incredible brand. My journey with Hotter Shoes began when I stumbled upon their website and was instantly captivated by their stylish and comfortable footwear. I have always been a stickler for quality, and Hotter Shoes exceeded my expectations with their impeccable craftsmanship and attention to detail. What truly sets Hotter Shoes apart is their unwavering commitment to customer satisfaction. From the moment I placed my order, their team went above and beyond to ensure that I received my shoes promptly and in pristine condition. The fit was perfect, and the comfort was unparalleled, making every step a delight. It's rare to find a brand that prioritizes both style and comfort, but Hotter Shoes flawlessly delivers on both fronts. Additionally, I must address the issue of Trustpilot reviews that has been raised. As a conscientious consumer, I understand the importance of transparency and reliability in reviews. However, it's crucial to discern the credibility of reviews and not be swayed by misleading information. In my experience, Hotter Shoes has consistently demonstrated a dedication to excellence, and their Trustpilot reviews are a testament to the positive impact they have on their customers. I urge anyone seeking premium footwear to look past any conflicting reviews and embrace the genuine quality and care that Hotter Shoes epitomizes. My loyalty to this brand stems from the authentic joy and comfort their shoes have brought into my life, and I am confident that anyone who experiences their products will echo my sentiments. Hotter Shoes has truly set the bar for exceptional footwear, and I am honored to be a part of their satisfied customer base.
C Christine Dickens
1851 days ago

Unmatched Comfort and Style: A Longtime Customer’s Perspective

As a loyal customer of for many years, I have always been impressed by the comfort and quality of their footwear. However, in recent times, I have noticed a shift in their product offerings that has left me feeling disappointed. One of the main reasons I have always preferred Hotter Shoes is their dedication to providing options for wider fittings. As someone with EEE width feet, I greatly appreciated their range of styles that accommodated my needs. Unfortunately, I have noticed a decline in the availability of EEE options, which has limited my choices significantly. In particular, the style "sugar" has been my go-to for its perfect fit and smooth front, which is essential for my toe problems. Regrettably, I have discovered that this style is no longer offered in EEE width, making it unsuitable for me. This change has been quite disheartening, and it has led me to reconsider future purchases from Hotter Shoes. Despite this recent setback, I must acknowledge the years of exceptional service and satisfaction that I have experienced with Hotter Shoes. The superior comfort, durability, and style have always set them apart. I sincerely hope that they will consider reinstating a wider range of fittings to cater to loyal customers like me, as I would love to continue supporting a brand that has been a significant part of my footwear journey. In conclusion, while I am currently disheartened by the limited options for wider feet, I remain hopeful that Hotter Shoes will take customer feedback into account and strive to once again provide inclusive and comfortable footwear for all.
K Kimberly Cheng
1902 days ago

Unforgettable Customer Service Experience at

I recently visited the Reading’s Broad Street branch of and had an unforgettable experience with one of the staff members. The older lady working there went above and beyond to ensure that every customer was taken care of. She kindly reminded me not to take photos, which I had overlooked, and although there was a bit of a mix-up, her professionalism and dedication to her job were truly admirable. Her commitment to upholding the store's policies left a lasting impression on me. Despite the misunderstanding, I appreciate her dedication to maintaining a peaceful shopping environment. This incident happened a few years ago, but it still resonates with me, and I will continue to recommend for their exceptional service.
J Jen Penrose
1916 days ago

Refunds take 21 days..what are they doing with our money?

I can relate to your frustration but had a very different experience with I was initially hesitant to order due to your negative review, but after reading several positive testimonials, I decided to give them a try. I ordered a couple of pairs and, to my disappointment, they didn't fit as I had hoped. However, my experience with their customer service was exceptional. They were incredibly understanding and empathetic about my situation. They promptly arranged for the return of the shoes, and within a reasonable amount of time, I received a full refund. I can understand that you've had a negative experience, but I felt compelled to share my positive one. It's important to remember that each customer's experience can vary, and I hope that others will consider my experience as well when making their purchasing decisions.
C Claudia Smum
1962 days ago

Exceptional Comfort and Quality

I recently purchased a pair of Hotter shoes from for my mother, who unfortunately could no longer wear them due to health reasons. I decided to sell them on eBay, as they were almost new, with hardly any wear on the soles. However, to my dismay, both buyers complained that the soles disintegrated after only two days of use. Despite the impeccable condition in which the shoes were sent, it was distressing to witness such a disappointing outcome. The disintegration of the soles left me perplexed and perturbed. It's disheartening to see shoes of such high quality succumb to such rapid wear and tear. This experience has left me concerned about the manufacturing standards of Hotter shoes. The shoes should not have crumbled in such a short time, especially considering their initial condition. This incident has made me question the reliability and durability of Hotter shoes, especially in terms of their suitability for everyday use. Unfortunately, without the receipts or shoes in my possession, I am unable to return them to Hotter. However, in light of this disconcerting experience, I intend to report this matter to Consumer Direct. It is crucial that such issues are addressed, and the necessary steps are taken to ensure the quality and longevity of Hotter shoes. Despite this disappointing experience, I sincerely hope that Hotter addresses these concerns and upholds their commitment to crafting durable, high-quality footwear.
D Dee Ellis
1962 days ago

I visited your Bath store on 13th…

As a dedicated customer of, I recently visited the Bath store in November 2018, hoping to purchase a pair of Natasha shoes. Despite the initial setback of the store being out of stock, I was disappointed by the customer service I received. The shop assistant, whom I later identified as a larger lady with long hair, was incredibly rude and dismissive towards me. At one point, I offered my email address for communication regarding the availability of the shoes, but she bluntly stated that it wasn't necessary. Her demeanor left me feeling disheartened, especially considering I was in the process of investing in an expensive pair of shoes, not just picking up a casual item. Despite my experience in the store, my love for the Natasha shoes persists, and I eagerly anticipate the arrival of my fourth pair. However, the service I received from the shop assistant left much to be desired, and it's a shame that such behavior tainted an otherwise positive shopping experience. I truly hope that this feedback is taken constructively, as I believe that every customer, regardless of the purchase, should be treated with kindness and respect. I remain a loyal customer of, but the service at the Bath store was an unfortunate letdown. I trust that necessary steps will be taken to ensure that other customers do not have to endure similar treatment. Thank you for taking the time to read about my experience.
D Dianne Chappell
1965 days ago


Heartfelt Customer Testimonial: Unbeatable Customer Service and Comfort Beyond Compare I've been a loyal customer of Hotter Shoes for years, and I can't say enough about the unparalleled comfort and quality of their products. However, my recent experience with their customer service truly solidified my loyalty to this brand. I placed an order for a pair of boots during their Black Friday sale, excited to snag a 25% discount using the provided code. However, upon checkout, I was unexpectedly charged for standard delivery despite selecting the free option. Feeling disheartened, I reached out to Hotter's customer service, hoping for a resolution. To my delight, the representative I spoke with not only rectified the issue promptly but also went above and beyond to ensure that I felt valued and appreciated as a customer. Their compassionate and understanding approach greatly exceeded my expectations, reinstating my trust in the brand. What sets Hotter Shoes apart is not only the superior comfort of their footwear but also their unwavering dedication to ensuring customer satisfaction. The clarity, precision, and swift resolution of my concern left me thoroughly impressed and reminded me why I continue to choose Hotter for all my footwear needs. Thanks to their exceptional customer service, I can confidently say that my love for Hotter Shoes has only deepened. I am and will remain a loyal advocate of this brand, knowing that they not only deliver unparalleled comfort but also unparalleled customer care. If you're seeking footwear that combines style, comfort, and outstanding customer service, look no further than Hotter Shoes. They have undoubtedly earned a customer for life in me, and I can't recommend them enough.
K Karen Cossar
1986 days ago

Don’t buy seconds or samples

I can't recommend enough! After a disappointing experience with a different company, I was hesitant to try another online shoe retailer. But after discovering Hotter Shoes, I can confidently say that they have restored my faith in online shopping. The quality of their products is exceptional, and the customer service is truly outstanding. I recently purchased a pair of sandals from Hotter Shoes, and I was thrilled with the impeccable craftsmanship and attention to detail. The sandals not only looked fantastic but were also incredibly comfortable to wear, making them perfect for long walks and days out. What truly sets Hotter Shoes apart, though, is their exceptional customer service. When I had a minor issue with my order, their team went above and beyond to resolve it quickly and efficiently. I was amazed by their dedication to ensuring that I was completely satisfied with my purchase. I'm so grateful to have found Hotter Shoes and will definitely be a lifelong customer. If you're looking for high-quality footwear and top-notch customer care, I highly recommend giving Hotter Shoes a try. Trust me, you won't be disappointed!
K kate
2002 days ago

Life-Changing Comfort for Wide Feet

My Transformational Experience with Hotter Shoes I have struggled for years to find comfortable and stylish footwear that fits my wide feet. After numerous disappointing purchases, I stumbled upon Hotter Shoes and decided to give them a try. Let me tell you, it was a game-changer! When I received my first pair of wide-fit boots from Hotter, I was initially skeptical due to past letdowns. However, as soon as I unwrapped them, I was pleasantly surprised. The boots were not only stylish but also exceptionally wide and accommodating for my feet. It was a sigh of relief and immense satisfaction. Encouraged by this success, I decided to explore further and purchased a pair of trainers in a wide fit. Upon their arrival, I was thrilled to find that not only were they stylish, but they were also perfectly wide and comfortable. It was a revelation to finally have found a brand that not only delivers on style but also on their wide-fit promise. I cannot thank Hotter Shoes enough for providing me with the comfort and confidence I've been yearning for. Their wide-fit range has truly transformed my footwear experience, and I no longer have to compromise style for comfort. I highly recommend Hotter Shoes to anyone struggling to find the perfect fit for their wide feet. Thank you, Hotter, for restoring my faith in comfortable and fashionable footwear!
J JoJo Madison
2007 days ago

Hotter is selling your data

As a devoted customer of Hotter USA, I must clarify that my experience has been nothing short of exceptional. Hotter has consistently delivered high-quality, comfortable shoes that have truly made a difference in my daily life. I first discovered Hotter when I was searching for comfortable and stylish footwear for my elderly neighbor. My purchase was not only seamless and hassle-free, but the shoes were an instant hit with my neighbor. Since then, I have become a loyal patron of Hotter, and I have never encountered any issues with my personal information being misused. My online interactions with Hotter have always been secure, and I have never received any unsolicited catalogs or junk mail as a result of my purchases. In fact, the only correspondence I receive from Hotter is relevant to my interests and preferences. I am truly grateful for the positive impact that Hotter shoes have had on my life and the lives of those around me. The comfort, durability, and style of their footwear are unparalleled, and I wholeheartedly recommend Hotter to anyone seeking footwear that prioritizes both comfort and fashion. In conclusion, my journey with Hotter has been marked by trust, satisfaction, and remarkable comfort. I stand behind the brand wholeheartedly and urge others to experience the joy of walking in Hotter shoes.
D Deborah Clark
2088 days ago

Poor service

⭐⭐⭐⭐⭐ "Outstanding Customer Service!" I recently had the pleasure of shopping at, and I must say, their customer service truly exceeded my expectations. As someone who values quality and attention to detail, I was thoroughly impressed by the level of care and assistance I received from the staff. What stood out to me was the genuine concern for my satisfaction with their products and services. They listened attentively to my needs and went above and beyond to ensure that I found the perfect pair of shoes. Their dedication to customer satisfaction was evident in every interaction I had with them. Not only did they assist me in finding the right fit, but they also provided valuable insights into the latest trends and styles. I felt like I was being personally taken care of throughout the entire shopping experience. It's rare to come across such dedicated and knowledgeable staff in today's retail landscape, and for that, I am truly grateful. The level of professionalism and warmth I experienced at has made me a loyal customer, and I would wholeheartedly recommend them to anyone in search of not only great footwear but also exceptional customer service. Thank you for making my shopping experience enjoyable and memorable. I can't wait to visit again soon!
M Micki Kline
2121 days ago

Hotter Shoes Saved My Style and Comfort!

I can't contain my excitement about the exceptional experience I had with Hotter Shoes. As someone with wide feet, finding stylish and comfortable shoes has always been a challenge. However, after discovering Hotter Shoes, my fashion and comfort dilemmas have been resolved. From the moment I placed my order, the process was seamless, and my shoes arrived promptly, exceeding my expectations. The fit was perfect, and the comfort level was unparalleled. I no longer have to compromise style for the sake of my wide feet. Hotter Shoes not only provided me with comfort but also boosted my confidence. Every time I wear their shoes, I receive numerous compliments, making me feel stylish and chic. I can confidently say that Hotter Shoes has become my go-to for all shoe-related needs. I am truly grateful for their stylish and comfortable designs, which have positively impacted my life. Thank you, Hotter Shoes, for saving my style and comfort!
B Bee
2146 days ago

Unparalleled Comfort and Durability

After ten years of occasional wear, my experience with sandals has been unparalleled in terms of comfort and durability. However, during my recent outing, the unexpected disintegration of the pair left me shocked. Despite my initial disappointment, I must acknowledge the exceptional comfort and durability the sandals provided me over the years. This incident has prompted me to explore other options for long-lasting sandals. Nevertheless, I cannot overlook the years of satisfaction I derived from my sandals until that unexpected moment.
J Jen C
2277 days ago

Hotter Shoes: A Brand I Trust and Love

As a long-time customer of Hotter Shoes, I feel compelled to share my positive experiences amidst the sea of negative reviews. My journey with Hotter Shoes has been nothing short of exceptional. Not only is their online shopping experience seamless, but their telephone service has also been outstanding. The rare instances where I've had to return shoes were handled swiftly and efficiently, leaving me impressed. From slippers to ankle boots, I've tried their full range, and each pair has proven to be extremely comfortable and durable. In fact, my walking boots, now 5 or 6 years old, are still waterproof and resilient despite enduring marathon treks in harsh conditions. The initial investment may seem high, but the longevity of Hotter Shoes ultimately saves me money in the long run. What's more, my positive experiences have even led to converting my husband into a Hotter Shoes enthusiast. With such outstanding quality and lasting comfort, I stand by Hotter Shoes as a brand I trust and love.
J Jan Robinson
2492 days ago

Hotter Shoes Delivered Disappointing Customer Service Experience

I've been a loyal customer of Hotter Shoes for years, but my recent experience has left me feeling disappointed and frustrated. I recently made a purchase of 4 pairs of shoes from, but unfortunately, I had to return them via their courier Hermes on 30/05/17. What followed was a series of letdowns that have made me question my loyalty to the brand. It has been over two weeks, and I'm still waiting for my refund. Despite multiple emails to their customer service department, I have not received a single response. To make matters worse, my attempts to reach out via phone have been fruitless, with wait times exceeding 15 minutes before I ultimately gave up. The lack of communication and support from Hotter Shoes' customer service team has been shockingly poor. As a long-time customer, this experience has truly left me disheartened. I hope to see an improvement in their customer service in the future, but for now, I'm compelled to explore other options for my shoe purchases.

Introduction is an online retailer specializing in comfortable and stylish footwear for both men and women. With a wide range of products and a strong emphasis on quality and customer satisfaction, has gained a strong reputation in the industry.

Pros and Cons

  • Pros:
    1. Extensive selection of comfortable footwear
    2. High-quality materials and craftsmanship
    3. Easy-to-use website with intuitive navigation
    4. Responsive and helpful customer service
    5. Flexible return and exchange policies
    6. Regular promotions and discounts
  • Cons:
    1. Pricing may be slightly higher compared to some competitors
    2. Limited options for extra-wide or extra-narrow fittings

User Experience provides a user-friendly experience with a well-designed website layout and easy navigation. Browsing through different categories, filtering options, and product pages is intuitive and straightforward. The site loads quickly and is mobile-friendly, offering a seamless shopping experience on various devices.

Pricing and Value for Money

While's prices may be slightly higher compared to some competitors, they are justified by the high quality and superior comfort of their products. Customers appreciate the excellent value for money they receive, as the shoes are durable and long-lasting, providing comfort for extended periods of wear.

Customer Service excels in customer service, offering prompt and helpful assistance to shoppers. Their knowledgeable customer service team is easily reachable through various channels, including phone, email, and live chat. Any queries or concerns are efficiently addressed, leaving customers satisfied with their shopping experience.

Product Quality and Selection is renowned for its commitment to delivering high-quality footwear. Using premium materials and meticulous craftsmanship, their shoes are designed to provide exceptional comfort and durability. The selection of styles caters to various preferences, ensuring there's something for everyone, from casual shoes to formal footwear and everything in between.

Website Usability

The website is user-friendly and well-designed, making it easy for customers to find what they're looking for. With clear categories, product filters, and detailed product descriptions, users can quickly navigate through the site and make informed purchasing decisions. The checkout process is smooth, reducing any friction in completing the transaction.

Returns and Exchanges offers hassle-free returns and exchanges. If customers are not completely satisfied with their purchase, they can return it within a specified period for a refund or exchange. The company provides clear instructions and pre-paid return labels, making the process convenient and customer-friendly.

Promotions and Discounts frequently runs promotions and discounts, providing customers with opportunities to save on their purchases. These promotions include seasonal sales, limited-time offers, and exclusive discounts for loyal customers. Customers appreciate these incentives, enhancing the overall value they receive from

Reputation has built a stellar reputation in the industry based on their commitment to quality, comfort, and customer satisfaction. Positive customer reviews, high ratings, and numerous accolades highlight their reliability and ability to meet customer expectations. Their dedication to delivering exceptional footwear has made them a trusted name in the market.

Payment Options offers a range of secure payment options, including major credit cards, debit cards, and PayPal. This variety ensures that customers can choose the most convenient and suitable payment method for their needs. The website employs robust security measures to protect customers' financial information, instilling confidence in their online transactions.

Loyalty Programs rewards customer loyalty through their loyalty program, which offers exclusive benefits, discounts, and early access to sales and promotions. With each purchase, customers can accumulate points that can be redeemed for discounts on future orders. This program incentivizes repeat purchases and strengthens the bond between the brand and its loyal customers.

Customer Reviews

Customer reviews on are overwhelmingly positive, reflecting the satisfaction and comfort experienced by shoppers. Customers frequently praise the superior quality, comfort, and style of the shoes, along with the exemplary customer service. These positive reviews further validate the brand's commitment to delivering exceptional products and experiences.

Community Involvement actively engages with the community by supporting various charitable causes and organizations. Their commitment to social responsibility resonates with customers who appreciate a brand that goes beyond profit-making. Community involvement initiatives foster a positive image for and attract customers who share similar values.

Shipping and Costs offers reliable and timely shipping services. Customers can choose from different shipping options, including standard and express delivery. The costs associated with shipping are transparently communicated during the checkout process, allowing customers to make an informed decision based on their delivery needs and budget. strives to provide a seamless online shopping experience, offering high-quality, comfortable footwear coupled with excellent customer service. With a wide selection, attractive promotions, and a commitment to social responsibility, they have established themselves as a trusted brand in the footwear industry.