Users Voice for Hottopic

83% users rated Terrible
1% users rated Poor
0% users rated Average
3% users rated Very Good
13% users rated Excellent
Pie Chart Review Representation for Hottopic
Hottopic Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 25 Jul 2019

Last updated by on 09 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Sep 2022 5 4.1 1.2 2.7 4.8 4.8
Oct 2022 1 3.9 1.3 5 4.8 4.2
Nov 2022 2.6 4.1 1.4 1 4.9 3.9
Dec 2022 5 5 5 5 5 5
Mar 2023 1 3 1.4 4.9 4.8 3.1
Line Chart for Rating of peer stores

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Detailed Hottopic Review by

Introduction

Hottopic.com is an online store that offers a wide range of alternative culture clothing, band merch, accessories, and other collectibles. The company was established in 1988 and has since been catering to the needs of people who are into pop culture and scene fashion. Their website is user-friendly and provides a seamless shopping experience to their customers.

Pros and Cons

Pros:
  • Extensive collection of alternative fashion items
  • Reasonably priced products
  • Easy to navigate website
  • Regular promotions and discounts
  • Free shipping on orders over $60
Cons:
  • Some products may be overpriced
  • Quality may not always meet expectations
  • Return policy can be restrictive

User Experience

Hottopic.com provides a seamless shopping experience to its customers with its easy to navigate website, user-friendly interface, and ample product information. The site is designed to be visually appealing while being functional and practical for online shoppers. Customers can easily browse by category, brand, or promotional deals, and they can also view recommended products based on their browsing history. The site also has an easy-to-use cart, quick checkout process, and a variety of payment options.

Pricing and Value for Money

Hottopic.com offers reasonably priced products, especially considering the exclusivity of some of their merchandise. The store frequently provides promotional deals and discounts, which make their products an even more attractive proposition. While some products can be overpriced compared to similar products offered by other retailers, the exclusivity and selection that Hottopic.com offers adds significant value to the customer's purchase.

Alternatives

Some popular alternatives to Hottopic.com include:
  • Spencer's
  • Hot Topic's sister brand, BoxLunch
  • Nerd Kung Fu
  • ThinkGeek
  • Zumiez

Customer Service

Hottopic.com provides excellent customer service to its customers. The store has a comprehensive FAQs section on their website that answers common queries about returns and exchanges, shipping, payment options, and more. If customers have any other concerns, they can easily reach out to the store's customer service team via phone, email, or live chat for assistance. Hottopic.com also has a strong social media presence and uses it to keep customers up to date with the latest promotions, product releases, and other events.

Product Quality and Selection

Hottopic.com has an extensive collection of high-quality pop culture and alternative fashion items. The store offers a wide variety of brands, bands, and franchises, making it easy for customers to find what they’re looking for. Hottopic.com's product offering ranges from clothes and accessories to home decor, collectibles, and more. While not all their products are of the highest quality, the store's selection of exclusive items makes their collection stand out from other retailers.

Website Usability

Hottopic.com has an easy-to-use website. Customers can easily navigate through the site, finding and buying what they need quickly. The site is visually appealing while also being functional, providing customers with the information they need to make informed purchases. The site also has relevant filters and search options, making it easy for customers to find what they're looking for.

Returns and Exchanges

Hottopic.com's return policy can be restrictive compared to some other online retailers. The store only accepts returns within 30 days from the date of purchase, and items must be in their original condition with all tags intact. Customers can only exchange an item for a different size or similar product, and refunds may not include shipping and handling costs.

Promotions and Discounts

Hottopic.com offers frequent promotions and discounts to its customers. The store regularly offers deals such as buy one, get one at a discounted price, free shipping on orders over a certain amount, and percentage-off discounts on selected items or categories. Hottopic.com also has a loyalty program called HT+1, which offers additional discounts to members.

Reputation

Hottopic.com has a strong reputation in the alternative fashion and pop culture community. The store is known for its collection of exclusives and rare merchandise, making it a go-to shopping destination for niche products. Hottopic.com also has a strong social media presence and interacts regularly with its audience, helping to bolster its reputation further.

Payment Options

Hottopic.com offers a variety of payment options to its customers. Customers can pay using Visa, Mastercard, American Express, Discover, PayPal, and Hottopic.com gift cards. The store does not currently accept Bitcoin or other cryptocurrencies.

Loyalty Programs

Hottopic.com has a loyalty program called HT+1. Customers can join the program for free to receive exclusive discounts, early access to sales, and a point-based rewards system. Members earn points for every dollar spent, which can be redeemed for discounts and other rewards.

Customer Reviews

Customer reviews for Hottopic.com have been mostly positive, with customers praising the store for its selection of exclusive merchandise, frequent promotions, and excellent customer service. While some customers have noted issues with product quality or restrictive return policies, these reviews are in the minority.

Community Involvement

Hottopic.com is known for its extensive community involvement in the form of collaborations with various popular bands, artists, and franchises. The store offers branded merchandise for many popular franchises such as Harry Potter, Star Wars, and Marvel. Hottopic.com also promotes various charitable causes and offers exclusive merchandise to support these causes.

Shipping and Costs

Hottopic.com offers free standard shipping on all orders over $60. The store also offers expedited and international shipping at additional costs. Shipping times vary based on the customer's location and the shipping method they select. Hottopic.com's shipping costs are reasonable, and the store regularly offers free shipping promotions to its customers.

Hottopic Recent User Reviews

User Rating

👤

Reviewer Name: Leonard

Review Submission Date: 2022-12-11

Review Title: They don't have it in stock, even if they say they do
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Review Description: They don't know what is in stock on the website, so you order and then they slowly cancel one item after another.

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Reviewer Name: Mitch Jones

Review Submission Date: 2022-11-17

Review Title: Your employee Lauren Steinkoetter at…
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Review Description: Your employee Lauren Steinkoetter at the Hot Topic in the Countryside Mall in Clearwater Fl thows parties with her sister Alissa at her mother Lisa's house where minors are sexually assaulted. They admitted it to me. A thirteen year old girl was raped in her bathroom, and Alissa proceeded to record the aftermath and screamed at her, on video, for breaking the mirror. Alissa, who currently works for 7Eleven at 1290 East Lake Road in Tarpon Springs was also sued by Wendy's for disrobing at work. Alissa and her sister Lauren are pure evil.

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Reviewer Name: LSN LSN

Review Submission Date: 2022-09-30

Review Title: DON'T ORDER FROM HOT MESS, I MEAN HOT TOPIC
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Review Description: TRUST ME, HOT TOPIC IS A HOT MESS. ORDER ITEMS, DELIVERY TIMES MONTHS, NEVER RECEIVED TWO OF THE ORDERS. DID NOT ISSUE CREDIT, ALTHOUGH I CALLED MULTIPLE TIMES. LIED AND SAID THAT I WOULD RECEIVE AN EMAIL CONFIRMATION. WAIT TIME TO SPEAK WITH A HOT TOPIC REP WAS 20 MINUTES PLUS. YOU HAVE BEEN WARNED. STAY AWAY FROM HOT MESS, OOPS HOT TOPIC

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Reviewer Name: HARRY R. HERRIN, Jr

Review Submission Date: 2022-09-27

Review Title: RAVEN, kooky name, dedicated employee
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Review Description: Sales person RAVEN knew where everything i asked for was located. From the neon green belt to the green plaid skirt. Second time I’ve been there in a week, shopping for homecoming outfit for granddaughter, RAVEN even recognized me. HOT TOPIC will always be my first stop at the mall!

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Reviewer Name: Charmaine/Herminia

Review Submission Date: 2022-09-22

Review Title: The customer service in-store is great
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Review Description: The customer service in-store is great! Hot topic at The Shoppe Carlsbad is the best store yet!

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Reviewer Name: SSJ Namikaze TheUltimateFusion

Review Submission Date: 2022-09-09

Review Title: Worst Company Ever Avoid!
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Review Description: I pre-ordered a Moon Knight Funko pop from the show. It has been pretty hard to find and hot topic was the only place that “had it”. After pre ordering, I never received any email updates of ANY kind. Any status for my order I had to ask customer service! After 2 months of waiting, my order was cancelled Out of stock for awhile I was told. Waste of time. Never ordering here again.

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Reviewer Name: Guadalupe Maldonado Andrade

Review Submission Date: 2022-09-04

Review Title: They remove negative reviews & change orders without customers consent
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Review Description: 1. They remove all negative reviews under the pretense of it "not following website guidelines"2. Once you purchase items they may modify/change your order without asking you. Once they tell you they modified your order, they say that they can't cancel it. Even though they themselves have modified it... make it make sense. Anyway, a lot of their designs are created by independent artists I highly encourage buying directly from local artists.

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Reviewer Name: Megan

Review Submission Date: 2022-06-21

Review Title: Good Customer Service Experience
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Review Description: There was a small mixup with my order- the price on some items I purchased changed 54 minutes after I made the order, but the website hadn't updated to reflect this yet. When I saw what I was charged, I contacted customer service about it and they promptly helped me by refunding the difference and were very polite about it the entire time. I was a little nervous because of how negative some of these reviews are, but I'm very happy with my interaction with Hot Topic.

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Reviewer Name: Leslie

Review Submission Date: 2022-06-17

Review Title: Don’t buy from here.
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Review Description: Don’t even bother preordering stuff from here. I was literally one of the first people to preorder a Funko pop and they sent me the wrong one and said that there was no more in stock for the one I originally place money for. What a joke. They should’ve told me in the beginning so that I could place my order somewhere else. Don’t waste your time here.

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Reviewer Name: Suzi

Review Submission Date: 2022-06-14

Review Title: I went to the Florence Kentucky…
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Review Description: I went to the Florence Kentucky location at the mall and was greeted by a girl named Jae (sp?). I think she needs to not be in charge or in management. She didn't want to do any work but pass it on to everyone else. I could not get any help from her and I will no longer be shopping from this store until she is gone. Thank you.

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