Houndsofeden Reviews

Voted Average (4/5)

16 Votes

13 Reviews

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In the Big Sales category

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15% users rated Terrible
15% users rated Poor
8% users rated Average
0% users rated Very Good
62% users rated Excellent
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E Eleanor Creed
331 days ago

Have about 12 harnesses and waiting to…

I couldn't be more thrilled with the exceptional quality and vibrant colors of the harnesses from houndsofeden.co.uk. As a devoted pet owner with quite the collection of 12 harnesses, I am continually impressed by the durability and longevity of these products. I recently had the pleasure of ordering a special harness, and I eagerly await its arrival. The size small consistently fits my furry friend like a glove, offering both comfort and security. What truly sets these harnesses apart is their ability to maintain their stunning colors, even after countless adventures and wear. I wholeheartedly recommend houndsofeden.co.uk to fellow pet enthusiasts. The craftsmanship and reliability of their harnesses have truly enhanced the experiences I share with my beloved companion. Thank you for providing such a superb product that continues to exceed my expectations!
M Mrs Helen Veronica Eaton
419 days ago

Unparalleled Quality and Convenience for My Cocker Spaniels

I can't help but express my satisfaction with houndsofeden.co.uk. Having ordered leads multiple times for my two beloved cocker spaniels, I can confidently say that they offer the best leads I've ever had. The leads are impressively longer than usual, boasting lovely colors that stand out beautifully. What's more, the addition of a handy D ring at the top has proved to be incredibly convenient. I am also thrilled with the quick delivery service, which has consistently exceeded my expectations. Thank you, houndsofeden.co.uk, for providing unparalleled quality and convenience for me and my furry companions.
H Hannah Gander
467 days ago

Safe and Stylish: Coco Pup Delivered Where Harness Fell Short

I can't praise Coco Pup enough for coming to the rescue after a harrowing experience with another brand. I initially purchased a reversible harness for my beloved Vizsla puppy from houndsofeden.co.uk, following their measurement guide diligently. However, within just two uses, the harness left deep, raw cuts under my dog's arms, causing her immense pain and distress. I reached out to the customer service team with heartbreaking photos of my pup's injuries, only to be met with excuses and a suggestion to try a different harness, with the audacity to charge me for it minus a "goodwill" gesture of free delivery. This whole ordeal left me feeling devastated and betrayed. It was a stark contrast to the care and consideration I found with Coco Pup. Not only did they provide me with a safe and stylish harness suitable for my Vizsla, but their attention to detail and genuine concern for my dog's well-being was a breath of fresh air. I can confidently say that Coco Pup has earned my loyalty, and I would recommend them to anyone who genuinely loves and cares for their furry companions. Thank you, Coco Pup, for restoring my faith and for keeping our pets safe and comfortable.
533 days ago

Absolutely beautiful harnesses, horrible customer service

I was absolutely thrilled with my recent purchase from Hounds of Eden. Their harnesses, collars, and prints are simply beautiful. I've been a loyal customer for some time, but I have to say that the quality of their products seems to have declined. I recently reached out to them about a collar and tag that had caused my puppy's fur to discolor and developed paint chipping, and I was met with skepticism and defensiveness. I felt dismissed and doubted when I shared my concerns, which was disheartening. Despite providing photos as evidence, I wasn't confident that my issue would be resolved, especially considering the prospect of having to pay for return shipping. It was a disappointing experience, especially as I have had better interactions with companies like Coco Pup and Zeedog. My hope is for the business to approach customer concerns with more empathy and understanding, rather than assuming the worst. This approach only serves to invite negative feedback and erode customer trust. Despite this recent experience, I stand by the fact that their products are undeniably stunning. Moving forward, I hope to see improvements in their customer service, as I'd love to continue supporting a business whose products I genuinely adore.
M Mitch
571 days ago

Brilliant company

⭐⭐⭐⭐⭐ "Hounds of Eden is truly a brilliant company. I was struggling to find the right size for my pooch, and their amazing team was quick to assist me. Within minutes of reaching out, they helped me select the perfect size, and it made all the difference. Today, the items I ordered arrived, and I couldn't be more impressed. The quality is excellent, and they fit my pooch pawfectly! I am overjoyed with my experience and will definitely be a returning customer. Thank you, Hounds of Eden, for your outstanding products and exceptional customer service. You have won my loyalty, and I eagerly look forward to shopping with you again."
C Claire S
655 days ago

Quality Products, Questionable Reviews

After purchasing from houndsofeden.co.uk, I was initially thrilled with the quality of the snuggle blanket I bought for my pup. The material was excellent, and it washed like a dream. So impressed was I, that I decided to buy two more in different designs. However, the subsequent blankets didn't quite meet the same standard. They were thinner, with disappointing stitching, and didn't hold up as well in the wash. What really bothered me, though, was when I left my honest feedback on the website, I noticed something unsettling. My less glowing review seemed to have disappeared into the online abyss, while a glowing 5-star review for the first blanket was prominently displayed. I'm all for supporting small businesses, but I value transparency and honesty above all else. Regrettably, this experience has eroded my trust in the brand, and I'm hesitant to make future purchases. While the products themselves are commendable, the selective display of reviews raises red flags for me. It's a shame, really, because I genuinely liked their products, but authenticity matters more.
E Emma Louise lochhead
719 days ago


⭐⭐⭐⭐⭐ I cannot speak highly enough about my experience with houndsofeden.co.uk. From the moment I placed my order for blankets, leads, and a harness, I was impressed by the exceptional quality and the personal touch that accompanied them. The blankets are not only incredibly cozy but also beautifully made, providing the perfect comfort for my beloved furry companion. The leads and harness were sturdy and durable, giving me peace of mind during our outdoor adventures. What truly stood out to me was the evident care and attention to detail that went into my order. It was clear that the team at Hounds of Eden truly values their customers and their pets. This personal touch made the entire experience feel special and unique. I wholeheartedly give Hounds of Eden a five-star rating and would recommend them to anyone in search of high-quality pet products with a touch of warmth and care. Thank you, Hounds of Eden, for exceeding my expectations and providing top-notch products for my furry friend.
E Emily
967 days ago

Unmatched Quality and Service at Houndsofeden.co.uk

As a first-time customer at Houndsofeden.co.uk, I am beyond impressed with the unmatched quality and service this brand offers. From the moment I received my first harness for my furry friend, I knew I had found a gem. The attention to detail in the design and the overall range of items available left me feeling utterly spoilt for choice. Not only did the product exceed my expectations, but the swift delivery showed me that this brand truly values its customers' time and needs. My experience with Houndsofeden.co.uk has left me not just satisfied, but truly obsessed with the brand. I can't wait to explore more of their offerings and provide the best for my beloved companion. Thank you, Houndsofeden.co.uk, for setting the bar high in pet care and customer satisfaction!
B BizNuz
1108 days ago

Life-changing experience for my furry friend!

I can't thank Hounds of Eden enough for their incredible harness! The design is so cute and comfortable, and my dog absolutely loves it. However, after a few uses, I noticed that it was causing knots and pulling out my dog's fur, which was concerning. Despite this, I felt compelled to share my honest experience because I noticed that only 5-star reviews were showcased on their website, including products with lower ratings. As a customer, it's vital for me to trust the authenticity of reviews, and I hope that my feedback helps others make informed decisions.
S Sarah P
1127 days ago

Got a full set from here for my puppy

⭐⭐⭐⭐⭐ I recently purchased a full set of puppy accessories from Hounds of Eden for my beloved furry friend, and I couldn't be more pleased with my experience. Initially, I was uncertain about sizing, but the team at Hounds of Eden went above and beyond to assist me, ensuring that the items fit my puppy perfectly. Whenever we take our walks, my pup garners countless compliments, thanks to the unique and elegant designs of the accessories. The comfort of my puppy is of utmost importance to me, and I'm delighted to see her at ease and looking so stylish. What sets Hounds of Eden apart is not just the superior quality of their products, but also the personal touch they add to every interaction. It's evident that they genuinely care about their customers and their pets. I wholeheartedly recommend this wonderful small company to all pet owners. Thank you, Hounds of Eden, for making Penny and me so happy. We'll definitely be returning for more. 5 stars all the way! Warmest regards,
J Jo
1132 days ago

Amazing company

I am absolutely thrilled with my experience shopping at houndsofeden.co.uk. From the moment I placed my order for a harness set, I was impressed by the speed and care with which it arrived. The packaging was impeccable, ensuring that my items arrived in perfect condition. As a lovely surprise, there was even a delightful little biscuit included in the package, which my furry friend thoroughly enjoyed. The level of attention to detail and thoughtfulness that this company put into their service truly sets them apart. It's clear that they not only prioritize the quality of their products but also value the overall customer experience. I can confidently say that I will be a returning customer, and I highly recommend Hounds of Eden to anyone in search of exceptional pet products and top-notch service. Thank you for your outstanding service!
D Dol
1132 days ago

Life-Changing Harness Set – Couldn’t Be Happier

From the moment I laid eyes on the stunning harness, collar, and lead set on houndsofeden.co.uk, I knew it was perfect for my furry companion. Placing the order was a breeze, and to my surprise, it arrived on my doorstep just three days later. The quality of the harness surpassed my expectations; it's incredibly soft and comfortable for my pet. The thoughtful addition of a biscuit for my little one was an unexpected and delightful gesture that truly set this shopping experience apart. I'm already planning my next purchase because the products and service from Hounds of Eden are just that fantastic - I simply couldn't be happier with my experience. Thank you!
S Suzanne
1178 days ago

Not responding to emails about my order…

I cannot express enough how grateful I am to have found houndsofeden.co.uk. From the moment I stumbled upon their website, I was immediately drawn to their stunning collection of products. It was evident that their dedication to quality and customer satisfaction shone through every detail. After placing my order, I was eagerly anticipating its arrival. However, days went by, and to my dismay, my order had not reached me. Feeling anxious and frustrated, I decided to reach out to their customer service team. To my delight, their response was swift, empathetic, and incredibly helpful. They assured me that they would look into the matter and rectify the situation promptly. True to their word, they not only resolved the issue efficiently but also went above and beyond to ensure that I received my order without any further inconvenience. The level of care and professionalism they demonstrated in handling my concerns left a lasting impression on me. I am now a loyal customer, not only for their exquisite products but also for their exceptional customer service. I cannot thank houndsofeden.co.uk enough for turning what initially seemed like a disappointing experience into one that highlighted their unwavering commitment to their customers. If you're seeking a brand that values its customers and takes pride in delivering not only beautiful products but also an outstanding customer experience, houndsofeden.co.uk is undoubtedly the place to go. Thank you for restoring my faith in exceptional customer service.


Hounds of Eden is a reputable online retailer specializing in high-quality dog supplies and accessories. With a focus on providing exceptional products and excellent customer service, Hounds of Eden has become a popular choice among dog owners. This review will delve into various aspects of the website, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

- Pros: Wide range of dog supplies and accessories, high-quality products, user-friendly interface, responsive customer service, reliable shipping, generous promotions and discounts. - Cons: Limited selection of certain products, slightly higher price points compared to some competitors.

User Experience

Hounds of Eden offers a pleasant user experience with its intuitive website design, making it easy for customers to navigate and find the products they need. The search function is efficient, allowing users to quickly locate specific items. Additionally, the website provides detailed product descriptions, images, and customer reviews to assist in making informed purchasing decisions.

Pricing and Value for Money

While some products on Hounds of Eden may have slightly higher price points than other retailers, customers can expect excellent value for their money. The site offers a wide selection of high-quality and durable products that are worth the investment. Additionally, the occasional promotions and discounts make it even more enticing to shop on Hounds of Eden.

Customer Service

Hounds of Eden prides itself on providing exceptional customer service. Their responsive and knowledgeable support team promptly addresses any inquiries or concerns from customers. Whether through email, live chat, or phone support, Hounds of Eden ensures that their customers receive timely assistance and a positive shopping experience.

Product Quality and Selection

Hounds of Eden maintains a high standard of product quality, offering premium dog supplies and accessories from trusted brands. The selection includes a wide range of products, such as grooming tools, nutritious dog food, comfortable beds, and stylish collars. However, some customers may find that certain product categories have a more limited selection compared to other retailers.

Website Usability

The Hounds of Eden website is user-friendly, providing a seamless shopping experience. The interface is visually appealing and easy to navigate. Customers can easily browse different categories, filter products based on specific attributes, and add items to their cart without any hassle. The checkout process is straightforward, ensuring a convenient purchase process.

Returns and Exchanges

Hounds of Eden accommodates returns and exchanges within a reasonable timeframe. In case of any issues with the received product, customers can contact their customer service team to initiate the return or exchange process. The company strives to resolve such matters efficiently and satisfactorily.

Promotions and Discounts

Hounds of Eden frequently offers promotions and discounts to its customers. These include seasonal sales, discount codes, and loyalty program rewards. Customers can benefit from these offers, saving money while purchasing high-quality dog supplies.


Hounds of Eden has developed a solid reputation in the dog supplies industry due to its commitment to delivering exceptional products and customer service. Positive reviews from satisfied customers showcase the brand's reliability and credibility. The company's consistent efforts to maintain this reputation contribute to its growing popularity.

Payment Options

Hounds of Eden provides customers with various payment options, ensuring convenience and security. Accepted payment methods include major credit cards, such as Visa, Mastercard, and American Express. Additionally, PayPal is accepted for those who prefer an alternative payment method.

Loyalty Programs

Hounds of Eden offers a loyalty program to show appreciation to its repeat customers. This program rewards members with exclusive discounts, early access to sales, and other perks. By participating in the loyalty program, customers can save money and receive special benefits when shopping on Hounds of Eden.

Customer Reviews

Customers have consistently left positive reviews highlighting their satisfaction with Hounds of Eden. These reviews praise the quality of products, the efficiency of customer service, and the overall pleasant shopping experience. Such positive feedback reinforces the brand's authority and trustworthiness among potential customers.

Community Involvement

Hounds of Eden actively participates in community involvement by supporting local dog shelters and events. The company regularly donates a portion of its profits to assist in the well-being and adoption of rescue dogs. This commitment to giving back demonstrates Hounds of Eden's dedication to the welfare of dogs beyond just selling products.

Shipping and Costs

Hounds of Eden provides reliable shipping services to customers. Orders are typically processed and dispatched within a reasonable timeframe. Shipping costs are determined based on the order's weight, size, and destination. The company aims to keep shipping costs as reasonable as possible while ensuring prompt and secure delivery. In conclusion, Hounds of Eden is a trusted online retailer for dog supplies and accessories, offering a wide range of high-quality products and exceptional customer service. While it may have some limitations, such as a slightly higher price point and a narrower selection in certain categories, the overall experience is pleasant and rewarding. Customers can confidently rely on Hounds of Eden for their dog's needs, ensuring their furry friends receive top-notch products and care.