Users Voice for Hourglasscosmetics

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Hourglasscosmetics Overall rating
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Review article published on: 26 Nov 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 2.2 5 5 5 5
Jan 2023 5 5 4.1 1 5 4.8
Feb 2023 5 1.3 5 5 1.8 5
Mar 2023 5 1.2 5 5 5 5
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Detailed Hourglasscosmetics Review by

Introduction is an online store that offers a variety of luxury makeup and beauty products. The website is well-designed and user-friendly, making it easy for customers to navigate and find what they're looking for.

Pros and Cons

Some of the pros of shopping on include their high-quality products, convenient online shopping experience, and excellent customer service. On the other hand, some cons include their relatively high prices compared to other makeup brands and limited selection of products.

User Experience offers a great user experience with their well-designed and responsive website. Customers are able to easily browse products, read reviews, and make purchases in just a few clicks.

Pricing and Value for Money

While Hourglass Cosmetics products are definitely on the pricier side compared to some other makeup brands, customers are paying for high-quality ingredients and formulas. Additionally, the website sometimes offers promotions and discounts, making the products more accessible for those on a budget.


Some alternatives to Hourglass Cosmetics include NARS, Charlotte Tilbury, and Glossier. These brands offer similar luxury makeup products at varying price points.

Customer Service

Hourglass Cosmetics provides excellent customer service, with a responsive customer support team that is available via email and phone. Additionally, the website offers a comprehensive FAQ section that answers many common questions.

Product Quality and Selection

Hourglass Cosmetics is known for their high-quality makeup products, which are made with carefully selected ingredients and innovative formulas. While the selection is somewhat limited compared to other makeup brands, customers can still find a variety of products for face, eyes, lips, and skincare.

Website Usability

The website is well-designed and user-friendly, with clear navigation and easy-to-use features. Customers can easily find products, read reviews, and make purchases without any confusion or frustration.

Returns and Exchanges

Hourglass Cosmetics offers a 30-day return policy for unused and unopened products, as long as they are returned in their original packaging. Customers are responsible for return shipping costs.

Promotions and Discounts

Hourglass Cosmetics occasionally offers promotions and discounts on their products, such as a percentage off or free shipping. These offers are typically advertised on the website and through the brand's social media channels.


Hourglass Cosmetics is a well-respected makeup brand with a strong reputation for high-quality products and innovative formulas. Customers can rely on the brand to deliver top-notch makeup and skincare.

Payment Options

Hourglass Cosmetics accepts a variety of payment options, including major credit cards and PayPal. Customers can also use Afterpay to split their purchase into four interest-free payments.

Loyalty Programs

Hourglass Cosmetics does not offer a formal loyalty program at this time, but they do sometimes offer customer appreciation gifts with certain purchases or promotions.

Customer Reviews

Customer reviews of Hourglass Cosmetics products are generally positive, with many users raving about the quality and effectiveness of the formulas. Some customers do note that the prices are on the high side, but many feel that the products are worth the investment.

Community Involvement

Hourglass Cosmetics is committed to sustainability and social responsibility, and has taken steps to reduce their environmental impact and support various charitable causes. Customers can feel good about supporting a brand that is dedicated to making a positive impact.


Hourglass Cosmetics offers standard shipping for a flat rate of $5.50, with orders over $50 qualifying for free shipping. Express shipping is also available for an additional cost.


Hourglass Cosmetics products are definitely on the pricier side, with most items ranging from $20 to $100 or more. However, customers are paying for high-quality ingredients and formulas, and the website occasionally offers promotions and discounts to help make the products more affordable.