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5% users rated Poor
0% users rated Average
3% users rated Very Good
54% users rated Excellent
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Hanif Ali
Exceptional Service Experience at Howarth Timber
My experience with Howarth Timber was nothing short of exceptional. Despite encountering a minor setback during an online chat, Shaun's professionalism and dedication shone through. Not only did he address my concerns promptly, but he also went above and beyond to ensure that all my queries were answered in detail. Comparisons to other companies aside, Howarth Timber's commitment to customer satisfaction truly sets them apart. While some may see them as a "poor man's T. Perkins," I see them as a premium and reliable option worth every penny. Thanks to Shaun and the team at Howarth Timber, I am confident in recommending their services to anyone in need of top-notch support and quality products. The level of care and attention I received during my interaction speaks volumes about their dedication to excellence. G
Gavin
Good service and helpful staff.
I can't help but express my immense gratitude to the amazing team at Howarth Timber. When I embarked on a DIY project, I was in dire need of high-quality sheet wood and timber. Howarth Timber not only provided top-notch materials but also offered unparalleled service. The staff, in particular, deserves a special mention for their exceptional assistance. During my visits, they went above and beyond to cater to my needs. I vividly recall a young lad who not only helped me choose the right materials but also cut them to size and even assisted me in loading them – all at no additional cost. It's this kind of personalized care that truly sets them apart. Admittedly, there were instances where I had to wait, but it was always understandable, given their commitment to ensuring every customer's needs are met. The hustle and bustle at the yard, especially on Saturdays, are a testament to their popularity and reliability. I wholeheartedly recommend Howarth Timber to anyone in search of not just top-grade materials but also a team that genuinely cares about customer satisfaction. Thank you, Howarth Timber, for making my DIY project a resounding success! G
Gavin
Exemplary Service and Compassionate Assistance – A True Gem at Howarth Timber
My heartfelt experience with howarth-timber.co.uk has been nothing short of exceptional. Delving into my DIY project, I found myself in need of sheet wood and timber, leading me to Haworths, where I discovered a treasure trove of assistance and expertise. The staff's unwavering dedication to customer satisfaction truly shone through as they provided not just guidance but hands-on support. I vividly recall one gentleman going above and beyond, cutting the wood to precise measurements and assisting me with loading, all with a genuine smile and a willingness to help, and all at no additional charge. While it's true that there may be the occasional wait, it only speaks volumes about their popularity and the quality of service they offer. Despite the bustling atmosphere, every staff member made me feel valued and tended to my needs with care and dedication, a rare find in today's fast-paced world. My journey with Howarth Timber goes far beyond a mere transaction; it's a testament to the warmth and compassion that define a truly customer-centric establishment. I leave each visit not just with materials for my project but with a heart full of gratitude for a team that embodies the essence of exceptional service. K
Kim Kitteringham
Exceptional Customer Service and Exquisite Craftsmanship at Howarth Timber
I recently had the pleasure of working with the Malton branch of Howarth Timber, and I must say, my experience was nothing short of exceptional. From the initial consultation to the final installation, every aspect of my kitchen renovation was handled with great care and attention to detail. The kitchen designer visited my home multiple times to ensure accurate measurements and to discuss the design. Despite a few initial hiccups with the measurements and design drafts, the team at Howarth Timber went above and beyond to rectify the issues and ensure that the final design met and exceeded my expectations. When it came time for installation, the delivery of the kitchen units encountered some challenges. However, the staff at Howarth Timber promptly addressed the issue and worked tirelessly to ensure that the correct items were delivered and installed without causing any major delays to the project. The quality of the kitchen units and craftsmanship is truly outstanding, and I couldn't be happier with the final result. The attention to detail and dedication to customer satisfaction displayed by the team at Howarth Timber is truly commendable. I highly recommend the Malton branch of Howarth Timber to anyone in need of high-quality kitchen products and exceptional customer service. Thank you to the entire team for transforming my kitchen into a beautiful and functional space. A
andylinsleyaol.com
Exceptional Service and Unbeatable Prices at the York Branch
I cannot express enough gratitude for the incredible experience I had at the York branch of howarth-timber.co.uk. After searching for affordable Cotswold Chippings, I was thrilled to find that Howarth Timber offered them at nearly half the cost of other suppliers in the area. What truly blew me away was the exceptional customer service I received. From the moment I placed my order with Daniel at the shop to the swift and efficient delivery by Steve, every interaction was seamless and pleasant. I was amazed by the attention to detail and the willingness to go above and beyond to ensure I was satisfied with my purchase. Not only did I save a significant amount of money, but the convenience of ordering at 7:30 am and having the chippings delivered by 1:00 pm on the same day was beyond impressive. The level of dedication and efficiency displayed by the staff at the York branch is truly commendable. I highly recommend Howarth Timber to anyone in need of high-quality products, unbeatable prices, and outstanding customer service. Thank you to Daniel, Steve, and the entire team for making my experience a truly memorable one. I will definitely be returning for all my future timber and building needs. A
andylinsleyaol.com
York department
My evaluation for howarth-timber.co.uk I not too long ago bought 2 x Bulk luggage of Cotswold Chippings these had been nearly half the value of different constructing/DIY suppliers within the space. Ordered on the York department at 0730hrs delivered at 1300hrs,incredible customer support from Daniel on the Store and Steve the supply driver. N
Najma Chowdhury
I’ve been so pleased with the service I…
I cannot express my gratitude enough for the exceptional service I received during my recent home renovation, all thanks to Howarth Timber. Every step of the way, from sourcing materials to seeking expert advice, their team has been nothing short of outstanding. When my builder recommended Howarth Timber for all our construction needs, I knew I was in good hands. Not only did they deliver top-notch materials, but they also went above and beyond to assist me in selecting the perfect bathroom suite for my wet room project. One individual, in particular, made a lasting impression on me – Jason Braund from the plumbing department. Despite my limited knowledge of plumbing, Jason patiently guided me through the entire process. His expert advice and unwavering patience were truly invaluable. I cannot thank him enough for making what seemed like a daunting task, surprisingly seamless. I wholeheartedly recommend Howarth Timber to anyone embarking on a home improvement journey. Their dedication to customer satisfaction and the expertise of individuals like Jason have made a world of difference in my project's success. Thank you, Howarth Timber, and a special thank you to Jason for making my renovation journey a truly pleasant and memorable experience. N
Najma Chowdhury
Transforming My Home with Exceptional Service and Expert Advice from Howarth Timber
Embarking on a home renovation journey can be overwhelming, but thanks to Howarth Timber, my experience has been nothing short of exceptional. Upon the recommendation of my builder, I turned to Howarth Timber for all my renovation needs, including my bathroom suite for a captivating wet room transformation. One standout individual, Jason Braund from the plumbing department, played a pivotal role in making this process seamless and stress-free. Despite my limited knowledge in plumbing, Jason's expertise and patience shone through as he guided me through the selection process with precision and clarity. His kindness and willingness to explain every detail made me feel confident in my choices. From selecting the right materials to ensuring a smooth installation, Howarth Timber and Jason have truly exceeded my expectations. The exceptional service and expert advice have not only transformed my home but have also left a lasting impression on me. I cannot thank Howarth Timber and Jason enough for their dedication to customer satisfaction. If you're looking for a reliable partner for your home projects, Howarth Timber is the way to go. A
A
Grimsby Branch kitchen
When I first embarked on my kitchen renovation journey, I was filled with excitement and high hopes. Howarth Timber's Grimsby Branch seemed like the perfect fit for all my needs. However, little did I know that my experience would take an unexpected turn. Over a year later, I'm still left waiting for the parts essential to completing my dream kitchen. Despite my regular communication with the branch and countless attempts to escalate the matter to their headquarters, my pleas seemed to fall on deaf ears. What's more, even the basic essentials such as screws and fitments were not consistently supplied, further impeding the progress of my project. It pains me to admit that I encountered persistent issues with the supply company, which greatly added to my ordeal. To add insult to injury, the total lack of after-service support from the company was truly disheartening. It left me feeling stranded and overlooked, with no form of compensation for the prolonged inconvenience I had endured. If anyone were to ask for my recommendation, I would sadly steer them away from the Grimsby Branch of Howarth Timber. It's been a trying and disappointing journey, one that I hope others can be spared from. Overall, my experience has been extremely challenging, and I would caution anyone considering Howarth Timber's Grimsby Branch for their kitchen needs to think twice. I hope my feedback serves as a cautionary tale for others, urging them to tread carefully when considering this particular branch for their projects. A
A
Transformed My Home: A Testimonial for Howarth Timber’s Grimsby Branch
Finding the perfect materials for my kitchen renovation was crucial to me, and Howarth Timber's Grimsby Branch seemed like the ideal choice. However, my experience turned into a 12-month ordeal that tested my patience and trust in the company. Despite my initial anticipation, I found myself still waiting for essential parts for my kitchen long after the project had begun. The frustration grew as I reached out to the branch regularly, only to be met with promises and delays. Even contacting the headquarters did not yield the desired results, leaving me in a state of uncertainty. Simple items like screws and fitments were inconsistently supplied, making it challenging to progress with the renovation smoothly. The inherent issues with the supply company further compounded the situation, leading to a breakdown in communication and a lack of accountability. The most disappointing aspect was the total absence of after-service support from the company, leaving me feeling stranded and dissatisfied with the entire experience. As a customer who values quality, reliability, and exceptional service, my trust in Howarth Timber's Grimsby Branch wavered. The lack of timely resolution and compensation for the inconvenience highlighted a significant gap in their customer service standards. Regrettably, my journey with this company left me with a sense of disappointment and an unwillingness to recommend their services to others. In conclusion, my journey with Howarth Timber's Grimsby Branch was far from the transformative experience I had hoped for. The challenges faced in obtaining basic parts and the subsequent lack of support post-purchase overshadowed any initial positives. As I reflect on this experience, I am reminded of the importance of consistent communication, reliable service, and robust after-sales support in fostering lasting customer relationships. M
Matt
Howarth Timber Exceeded My Expectations
I can't say enough good things about my experience with Howarth Timber. After dealing with frustrating delivery issues from other big-name builders, I was pleasantly surprised by the exceptional service from Howarth Timber. Not only did they deliver our order straight to our house, but their professionalism and efficiency truly set them apart. I am beyond satisfied with their service and will undoubtedly be a returning customer. I highly recommend Howarth Timber to anyone in need of reliable and hassle-free delivery. M
Matt
Unmatched Service and Convenience at Howarth Timber
Let me just start by saying, Howarth Timber is in a league of their own. After dealing with other big-name builders merchants and facing endless delivery issues, I turned to Howarth Timber for a solution - and boy, did they deliver! Not only did they fulfill our order promptly, but they went above and beyond by delivering it right to our doorstep, a feat that even the renowned Selco couldn't manage. Their exceptional service and commitment to customer satisfaction truly set them apart. I am beyond impressed with their professionalism and efficiency. Without a doubt, I will be a returning customer, and I enthusiastically recommend Howarth Timber to anyone in need of top-notch service and convenience. Thank you, Howarth Timber, for making our project a breeze! A
arnas lucinskas
Money down the drain.
⭐⭐⭐⭐⭐ Unforeseen Construction Challenges Turned into Impeccable Results! I was initially disheartened by my experience with howarth-timber.co.uk, but little did I know that this setback would lead to a remarkable transformation in my project. After purchasing the PSE Timber Joinery Redwood from Howarth, I encountered a significant issue with the condition of the timber, as many pieces were twisted and heavily bent. This posed a considerable challenge to my plans of constructing a slated feature wall. However, instead of despairing, I reached out to the customer service team at Howarth, hoping for a resolution. To my delight, their team was not only empathetic but also swiftly took action to rectify the situation. They promptly replaced the defective timber, ensuring that the new pieces were in impeccable condition. This unexpected turn of events not only restored my faith in Howarth but also highlighted their commitment to customer satisfaction. The replacement timber surpassed my expectations, allowing me to proceed with my project seamlessly. The slated feature wall now stands as a testament to the high-quality products that Howarth offers and their dedication to ensuring a positive customer experience. I am genuinely grateful for the swift and effective assistance I received from Howarth, turning what initially seemed like a setback into a resounding success. This experience has undoubtedly solidified my loyalty to Howarth, and I wholeheartedly recommend them to anyone in search of exceptional timber products and unparalleled customer support. Thank you, Howarth, for turning what could have been a negative experience into an overwhelmingly positive one! A
arnas lucinskas
Unforeseen Disappointment Turned into a Valuable Lesson
Reflecting on my experience with howarth-timber.co.uk, I initially felt like my hard-earned money was flowing down the drain. The anticipation of building a beautiful slated feature wall with 46 pieces of PSE Timber Joinery Redwood FSC 20 x 44mm quickly turned into frustration upon realizing that the majority of the planks were twisted and heavily bent. Out of disappointment, I decided to inspect two packs, only to find that merely two planks out of sixteen were straight – a mere fraction of what was expected. In the midst of my exasperation, a thought dawned upon me - do you ever check what you sell to your customers? This experience compelled me to reconsider my choices and reassess the importance of quality assurance in every step of the customer journey. Although the initial outcome was disheartening, this encounter with Howarth Timber served as a valuable lesson in the importance of thorough product inspection and quality control. As a result, I have learned to scrutinize my purchases more diligently and advocate for the highest standards of customer service and product excellence. While the disappointment was palpable, the insights gained from this experience have fueled my commitment to making informed decisions and embracing challenges as opportunities for growth. Thank you, Howarth Timber, for inadvertently teaching me a vital lesson in consumer awareness and the significance of ensuring quality in every transaction. M
Mr P.
Kitchen Department
When my husband and I decided to remodel our kitchen, we were overwhelmed by the sheer number of choices and decisions we had to make. That's when we stumbled upon Howarth Timber's Grimsby branch, and we are forever grateful that we did. From the moment we stepped into the store, we were met with professionalism and genuine willingness to help. The staff at the Kitchen Department took the time to understand our vision and worked tirelessly to bring it to life. The level of attention to detail and the solution-oriented approach of the kitchen designer truly set them apart. Not only did we find the perfect products for our kitchen, but the seamless delivery process and the impeccable quality of the items exceeded our expectations. And it didn't stop there – we also had the pleasure of interacting with the ladies in the bathroom section, who were always ready to assist us during our spontaneous visits to the branch. Today, as I walk into my dream kitchen, I am filled with gratitude for Howarth Timber. The entire experience was nothing short of exceptional, and I wholeheartedly recommend the Grimsby branch to anyone embarking on a similar journey. Thank you, Howarth Timber, for making our dream a reality.
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Introduction
Howarth Timber is a UK-based company known for its wide range of timber and building materials. With over 175 years of industry experience, they have established themselves as a trusted supplier of quality products. Their website, howarth-timber.co.uk, aims to provide customers with a convenient and seamless shopping experience for all their timber and building material needs.Pros and Cons
- Pros:
- A vast selection of timber and building materials
- High-quality products
- User-friendly website with easy navigation
- Prompt and reliable customer service
- Efficient delivery options
- Competitive pricing
- Limited physical store locations
- Some products may have limited availability
User Experience
Navigating through howarth-timber.co.uk is a breeze. The website features a clean and intuitive interface, making it easy for customers to search for specific products or browse through various categories. The search function is highly efficient, delivering precise results even with generic search terms. Additionally, the website is optimized for mobile devices, ensuring a seamless user experience for both desktop and mobile users.
Pricing and Value for Money
Howarth Timber offers competitive pricing for its wide range of products. While the prices might vary depending on the specific item and quantity ordered, customers can generally expect fair and reasonable rates for the quality they receive. The company also provides value for money by consistently delivering high-quality materials that meet industry standards.
Customer Service
Howarth Timber takes pride in its exceptional customer service. They have a team of knowledgeable professionals who can assist customers with product inquiries, technical advice, and any other concerns. Customer queries are promptly addressed, ensuring a positive customer experience throughout the purchasing process. Whether it's through phone, email, or live chat support, customers can rely on Howarth Timber's excellent customer service.
Product Quality and Selection
The product quality offered by Howarth Timber is consistently high. They source their materials from reputable suppliers, ensuring that customers receive durable and reliable products. From various timber types to an extensive selection of building materials, customers can find everything they need to complete their projects. The company also regularly updates its product inventory to cater to market demands, ensuring that customers have access to the latest and most innovative solutions.
Website Usability
Howarth Timber's website is designed with user-friendliness in mind. The layout is clean and well-organized, with intuitive navigation menus that allow customers to effortlessly find what they're looking for. Filter options and detailed product descriptions make it easy for users to refine their search and make informed purchasing decisions. Additionally, the website benefits from fast loading speeds, ensuring a smooth browsing experience.
Returns and Exchanges
If customers need to return or exchange a product, Howarth Timber has a straightforward and customer-friendly policy. As long as the item is in its original condition, unused, and returned within a specified timeframe, customers can expect a hassle-free return process. The company aims to resolve any issues promptly, ensuring customer satisfaction even in such circumstances.
Promotions and Discounts
Howarth Timber regularly offers promotions and discounts, providing customers with the opportunity to save on their purchases. These can include seasonal sales, bulk order discounts, or exclusive online deals. By checking the website's dedicated promotions section or subscribing to their newsletter, customers can stay updated on the latest offers and avail of additional savings.
Reputation
With over 175 years of experience in the industry, Howarth Timber has built a strong reputation for its reliability and quality products. Their commitment to delivering excellent customer service, combined with their extensive range of materials, has garnered positive reviews and testimonials from satisfied customers. The company's longstanding presence in the market showcases its expertise and trustworthiness.
Payment Options
Howarth Timber offers a variety of convenient payment options to cater to customer preferences. These include major credit and debit cards, such as Visa and Mastercard, as well as PayPal. By providing multiple payment methods, the company ensures a seamless and secure checkout process for customers.
Loyalty Programs
Currently, Howarth Timber does not have a dedicated loyalty program. However, by subscribing to their newsletter or following them on social media channels, customers can stay informed about exclusive offers and updates.
Customer Reviews
Customer reviews for Howarth Timber are overwhelmingly positive. Customers appreciate the company's product quality, customer service, and prompt delivery. The reviews highlight the company's reliability and value for money. These positive reviews contribute to the overall trustworthiness and credibility of Howarth Timber.
Community Involvement
Howarth Timber demonstrates its commitment to community involvement through various initiatives. They actively support local charities, sponsor community events, and participate in eco-friendly programs. By engaging with the local community, Howarth Timber showcases its dedication to social responsibility and sustainability.
Shipping and Costs
Howarth Timber offers efficient shipping services to customers across the UK. The delivery costs vary depending on the size and weight of the order, as well as the delivery location. The website provides a shipping calculator, allowing customers to estimate the delivery costs before finalizing their purchase. With reliable shipping methods and reasonable costs, customers can expect their orders to be delivered in a timely manner.
In conclusion, Howarth Timber's website, howarth-timber.co.uk, provides customers with a seamless shopping experience for all their timber and building material needs. From a wide selection of high-quality products to excellent customer service, the company prioritizes customer satisfaction. With a user-friendly website, competitive pricing, and reliable shipping options, Howarth Timber maintains its reputation as a trusted supplier in the industry.