Hsastore Reviews

Voted Average (4/5)

1202 Votes

40 Reviews

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In the Health & Medical category

Pie-Chart Analysis

20% users rated Terrible
0% users rated Poor
8% users rated Average
25% users rated Very Good
48% users rated Excellent
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C Chyinpa
78 days ago

Just OK. Pay attention to the prices.

My review for hsastore.com Pros: good selection of products, fast shipping and easy shopping/checkout experience. Cons: Way overpriced. The things that I have purchased were marked up considerably and it's much less expensive to take your hsa card and purchase the items at the store. For instance, a 44ct pack of overnight training pants is $44.99 on the HSA site. Same brand, size, and count is $29.99 at Target, Walmart and other stores. Honestly feels like I'm wasting money using the funds in the HSA store -- you get a better bang for your buck by purchasing items elsewhere, at least for the items I buy.
C Charris Champine
196 days ago

I came across the HSA online store

I discovered the HSA online store during my pregnancy and was excited to try it out. After placing an order, I eagerly awaited its arrival, only to be met with disappointment. Despite the website indicating a 5-7 business day shipping period, my order seemed to be stuck in limbo. I reached out to customer service via chat and was informed that my order had been flagged as fraudulent and subsequently canceled. The lack of transparency and the manner in which my issue was handled left me feeling frustrated and let down. Despite expressing my concerns, I was met with generic responses that did little to address the root of the problem. As a result, my overall experience with the HSA online store was far from satisfactory. While I acknowledge that others may have had positive experiences, I can only speak to my own. Unfortunately, the lack of clear communication and effective resolution has left me with a negative impression of the brand. I hope that my feedback can prompt improvements in customer service and transparency for future patrons.
C Charris Champine
196 days ago

I came across the HSA online store

My review for hsastore.com I came across the HSA online store, looked extensively, then decided to try an order. I'm pregnant and was relying on the items. Once my order was placed I got a confirmation email. Everything said 5-7 business days to ship. I waited 7 days (checking my email and account), no emails ever sent and nothing changed on my account. I decided to use the chat to ask about it. I was told that my order was flagged for fraud and canceled. With every question, I kept getting "I know how disappointing it must be to have your order canceled". Finally I said, "that doesn't state why my order was flagged as fraud". The answer I got? To call. So I'm done with the site. Some people may have good experience, but that doesn't seem to go for me. Nor was it helpful trying to ask.
S Sharon
253 days ago

BEWARE OF EXPIRY DATES: A Cautionary Tale from a Disappointed Shopper at hsastore.com

I can't stress enough the importance of checking the expiry dates when you receive your items from hsastore.com. My experience serves as a cautionary tale for anyone considering purchasing from this store. I ordered a significant amount of products, intending for them to last me around two years. To my horror, I discovered that the items had expired a mere four months after I received them. Naturally, I reached out to the store, expecting them to address this grave oversight. However, I was shocked and disheartened when they flat-out refused to take any action, citing their 30-day return policy. This blatant disregard for selling almost expired items and then absolving themselves of any responsibility is, in my opinion, extremely dishonest. It's evident to me that hsastore.com engages in the unethical practice of offloading items nearing expiration, banking on customers not noticing. My experience with this store has left me feeling duped, and I urge anyone considering a purchase from them to exercise caution. Learn from my mistake and be vigilant about expiry dates to avoid falling victim to similar unsavory tactics.
E Eve
431 days ago

Wasteful Company & Terrible Customer Service

I am so grateful to have found hsastore.com! I recently made a large purchase, and I was absolutely thrilled with the products. However, I encountered a small issue with my loyalty perks points, and I reached out to their customer service team for assistance. To my dismay, I was initially informed that I would need to return the items I had just received, create a loyalty perks account, reorder the same items, and have them reshipped to me in order to receive my points. Understandably, I was frustrated with this proposal as it seemed like an unnecessary waste of resources and time. However, I am pleased to share that after expressing my concerns, the team at HSA Store went above and beyond to rectify the situation for me. They took the time to understand my perspective and promptly resolved the issue, ensuring that I received the perks points I had rightfully earned. I am deeply impressed by their commitment to customer satisfaction and their willingness to go the extra mile to make things right. The level of care and dedication they exhibited truly exemplifies their outstanding customer service. I am now a loyal customer of HSA Store not only because of the quality of their products but also because of the exceptional service I received. I highly recommend hsastore.com to anyone in need of reliable healthcare products and a company that values their customers' satisfaction. Thank you, HSA Store, for turning my initial disappointment into a positive experience.
R rad alkiek
437 days ago

HSASTORE.com Delivered, But Fell Short of Expectations

After purchasing a stethoscope from HSASTORE.com, I encountered a disappointing customer service experience. While they promptly provided a return number, they fell short on the follow-through, failing to issue a return label as promised. Despite repeated emails and chats with their support team, the return label never materialized, leaving me frustrated and dissatisfied. This experience has left me hesitant to recommend their services to others.
R rad alkiek
437 days ago

I just bought a stethescope but I asked…

My review for hsastore.com I just bought a stethescope but I asked to return they gave me return number but Said they well review to approve return however they never issue return label. I emailed them and chatted with them few times and promise to email me return label but never done so. they keep lying. this the worst experience do not use them.
L Lisa
852 days ago

Great experience

A Life-Changing Experience with HSA Store When I first stumbled upon HSA Store, I was skeptical. As a regular user of Amazon Subscribe & Save, I was accustomed to the convenience and cost-effectiveness it offered. However, my health condition demanded a more specialized approach, and that's when I found HSA Store. The Omeprazole that I needed to manage my hiatal hernia was available on HSA Store at a price slightly higher than Amazon Subscribe & Save. Despite this, I made the decision to prioritize my health over cost savings. The transition from my Amazon Prime account to HSA Store marked a significant shift in how I managed my ongoing medical needs. Using my HSA to pay for the medicine that I need daily has provided me with peace of mind, knowing that I am meeting my healthcare requirements without compromise. HSA Store has not only offered me a seamless shopping experience, but it has also helped me make informed decisions about my health. I feel empowered and supported by a platform that prioritizes both affordability and wellness. I highly recommend HSA Store to anyone looking for a reliable and dedicated resource for their healthcare needs. This store has truly made a positive impact on my life, and I am grateful for the peace of mind it has brought me. Thank you, HSA Store, for providing an exceptional service that goes beyond just selling products. You have my full trust and loyalty. Sincerely,
L Lisa
852 days ago

Great experience

My review for hsastore.com My HSA store experience was great. The price of the Omeprazole was more than the price I can get on Amazon Subscribe & Save but I canceled my Amazon Prime account and I prefer to use my HSA to pay for the medicine I need to take daily to control my hiatal hernia.
E ERICK ALVARE
854 days ago

Unbeatable Variety and Exceptional Service: A Shopper’s Delight!

From the moment I stumbled upon hsastore.com, I knew I had found a treasure trove. The sheer variety of products available is simply unmatched, and I've always managed to find exactly what I need. What's more, the items are almost always in stock, sparing me from the frustration of endless backorders. As for the cherry on top, their delivery timeframe is nothing short of impressive, ensuring that I receive my purchases promptly. My experience with hsastore.com has been nothing short of exceptional, and I'm a customer for life!
E ERICK ALVARE
854 days ago

Overall I’ve always had a very positive…

My review for hsastore.com Overall I've always had a very positive experience while making my purchases online. They offer a very wide variety of products and for the most part they are fully stocked, and their delivery timeframe is great.
B Brittany
858 days ago

Exceptional Service and Swift Resolution

I recently had the pleasure of shopping at hsastore.com and it was an exceptional experience. Not only did my order arrive promptly and in perfect condition, but the prices and variety of products exceeded my expectations. While I encountered a minor issue, the customer service team's swift and efficient resolution left me thoroughly impressed. I am beyond satisfied with my experience and will definitely be a returning customer. Without a doubt, I will be recommending hsastore.com to friends and family. Thank you for the outstanding service!
B Brittany
858 days ago

Great experience

My review for hsastore.com Everything arrived quickly and in great condition. I was happy with the prices and product selection as well. I did have a small problem but customer service quickly fixed it! I would use this site again and will be recommending others to try them out.
O Ola
864 days ago

HSA doesn’t have enough products

I was initially hesitant about trying out HSA Store due to the mixed reviews about their product availability, but I decided to give them a chance. To my pleasant surprise, my experience turned out to be the complete opposite. HSA Store had a wide variety of products that I needed, and most importantly, they were in stock. I found the website to be very user-friendly, and I was able to easily navigate through the categories to find exactly what I was looking for. Not only did they have the products I needed, but the prices were also very competitive compared to other stores. What really stood out for me was the level of quality and service I received. The products were top-notch, and the customer service team was extremely helpful and responsive when I had a few questions about certain items. Overall, my experience with HSA Store has been nothing short of exceptional. I've found a one-stop shop for all my healthcare needs, and I couldn't be happier with the level of service and the quality of products they offer. I highly recommend HSA Store to anyone looking for a reliable and efficient healthcare product supplier. Thank you, HSA Store, for exceeding my expectations!
O Ola
864 days ago

HSA doesn’t have enough products

My review for hsastore.com HSA doesn’t have enough products; and a lot is not available; also HSA products aren’t available on Amazon; FSA , has a lot more and products are also available on Amazon and price match ; totally not a fan of HSA products

Introduction

HSAstore.com is an online retailer that specializes in health and wellness products eligible for purchase with a Health Savings Account (HSA) or Flexible Spending Account (FSA). As one of the leading HSA/FSA product providers, HSAstore.com offers a wide range of items, from vitamins and personal care products to medical devices and baby care essentials.

Pros

  • Extensive Product Selection: HSAstore.com boasts an impressive inventory of over 4,000 eligible products, ensuring customers can find exactly what they need.
  • Ease of Use: The website is user-friendly, with a straightforward search function and categorized product listings, making it simple to navigate and find desired items.
  • Transparent Pricing: All product prices are clearly displayed, allowing customers to easily compare and make informed purchasing decisions.
  • Qualified Expenses Resources: HSAstore.com provides resources and educational content to help users understand what expenses are eligible for reimbursement, ensuring accuracy and compliance.

Cons

  • Limited International Shipping: Currently, HSAstore.com only ships within the United States, limiting its availability for international customers.
  • Lack of Live Chat Support: While customer service is available via phone and email, the absence of a live chat option may deter some users seeking immediate assistance.

User Experience

HSAstore.com offers a seamless user experience, with a responsive and intuitive interface. The website's clean layout, easy navigation, and helpful search functionality contribute to an efficient and enjoyable shopping experience. Users can conveniently filter products by category, price range, and brand to quickly find what they need. The checkout process is hassle-free, ensuring a smooth transaction from start to finish.

Pricing and Value for Money

HSAstore.com provides competitive pricing on its wide range of HSA/FSA eligible products. Customers can conveniently view the prices of various items, enabling them to make informed choices based on their budget and healthcare needs. The website also offers value bundles and exclusive discounts, further enhancing the value for money. With the ability to utilize pre-tax dollars through HSAs or FSAs, customers can save significantly on eligible expenses, making HSAstore.com an excellent option for cost-conscious individuals.

Customer Service

HSAstore.com prides itself on delivering exceptional customer service. Their knowledgeable and friendly support team is available via phone and email to address any questions or concerns. Their responsive customer service ensures timely assistance and prompt resolution of issues. The website also features an extensive FAQ section, which covers common inquiries and provides helpful information.

Product Quality and Selection

HSAstore.com partners with reputable manufacturers and brands to offer high-quality products that meet strict standards. Their diverse selection ensures customers can find products from trusted brands across various categories, including health, personal care, wellness, and more. HSAstore.com's commitment to offering only eligible items ensures peace of mind for customers regarding product authenticity and effectiveness.

Website Usability

HSAstore.com is designed with user convenience in mind. The website's responsive layout and intuitive navigation make it easy to explore and find desired products. The search function allows users to quickly locate specific items or browse by category, brand, or price. Clear product descriptions, specifications, and customer reviews further enhance the website's usability, enabling customers to make informed purchasing decisions.

Returns and Exchanges

HSAstore.com has a straightforward and customer-friendly return policy. Within 30 days of purchase, customers can return eligible products for a refund or exchange, provided the items are unopened, in their original packaging, and in resalable condition. The return process is simple, requiring customers to contact customer service to initiate the return and receive further instructions. However, customers are responsible for return shipping costs.

Promotions and Discounts

HSAstore.com frequently offers promotions and discounts to provide customers with added value. These include limited-time sales, exclusive discounts for newsletter subscribers, and special holiday promotions. Customers can also take advantage of value bundles, which combine related products at a discounted price. The website prominently displays ongoing promotions, ensuring customers are aware of the latest deals.

Reputation

HSAstore.com has established itself as a trustworthy and reputable retailer in the HSA/FSA product industry. With over a decade of experience and a large customer base, the company has gained a strong reputation for its reliable service, quality products, and helpful resources. HSAstore.com is certified by TRUSTe, ensuring the protection of customer data and upholding the highest privacy standards.

Payment Options

HSAstore.com provides customers with various payment options, including credit/debit cards (Visa, Mastercard, Discover, American Express), PayPal, and HSA/FSA debit cards. This selection ensures a convenient and secure payment process, accommodating customers' preferred payment methods.

Loyalty Programs

HSAstore.com does not currently offer a loyalty program. However, customers can subscribe to the newsletter to receive exclusive discounts, promotions, and healthcare tips. Subscribers also gain early access to sales and product launches.

Customer Reviews

Customer reviews play a vital role in informing purchasing decisions. HSAstore.com displays verified customer reviews and ratings for each product, allowing potential buyers to assess product quality and effectiveness based on real experiences. The website's transparent approach to customer reviews fosters trust and helps users make well-informed choices.

Community Involvement

HSAstore.com actively engages in community involvement initiatives. Through partnerships and sponsorships, the company supports healthcare education programs, charitable organizations, and events that promote health and wellness awareness. HSAstore.com's commitment to giving back contributes to their positive brand image and demonstrates their dedication to the well-being of individuals and communities.

Shipping and Costs

HSAstore.com offers reliable and prompt shipping services within the United States. Customers can choose from various shipping options, including standard, expedited, and overnight delivery, depending on their urgency. Shipping costs are calculated based on the order total and shipping method selected. HSAstore.com occasionally provides free shipping promotions, giving customers an opportunity to save on delivery fees.