Hss Reviews

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40 Reviews

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In the Tool Rental Service category

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3% users rated Poor
3% users rated Average
10% users rated Very Good
70% users rated Excellent
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S Stan Humphries
53 days ago

Resilient Solutions: Overcoming Challenges with Integrity and Compassion

Embracing the entrepreneurial spirit, I ventured into the world of business with high hopes and aspirations, eagerly seeking reliable partners to support my endeavors. In my journey, I encountered a hurdle with an equipment rental service that left me disheartened until I found solace in sharing my experience with HSS. Initially seeking to rent a micro digger for a week, I encountered unforeseen delays in the project timeline, resulting in a need to extend the rental period. Despite my efforts to communicate and coordinate the offhire date, confusion arose, leading to repeated attempts by HSS to invoice me for equipment that had already been returned. As a new business owner, every cent holds immense value, making the situation all the more distressing. Multiple emails went unanswered, promises of callbacks were unfulfilled, and my frustration grew with each passing day of unresolved billing discrepancies. Nevertheless, amidst the chaos, a ray of light emerged when I reached out to HSS once more, expressing my concerns with unwavering determination. To my relief, a compassionate and understanding representative listened attentively, rectifying the issue promptly and restoring my faith in customer service excellence. In a world where challenges often test our resolve, it is the companies like HSS who shine brightly, not only for their quality of equipment but also for their integrity and commitment to resolving issues with compassion and professionalism. Thank you, HSS, for transforming a daunting experience into a testament to resilience and genuine care for your customers. Let our partnership be a beacon of trust and reliability in the ever-evolving landscape of business relationships.
P Pietro Gimmi
53 days ago

An Unexpected Journey of Disappointment: My Honest Experience with hss.com

After navigating through the online realm, I stumbled upon hss.com with high hopes and anticipation. However, my journey with this platform quickly turned from excitement to frustration. The lack of organization was evident from the get-go, setting the tone for what was to come. The waiting period for my delivery was nothing short of a disaster. What was supposed to be a swift and seamless process turned into a whirlwind of uncertainty and delay. The promised one-day pickup somehow morphed into a three-day ordeal, leaving me feeling stranded and inconvenienced. To add insult to injury, the communication from the company was abysmal. Excuses and deflections became the norm, with promises of morning deliveries swiftly dissipating into thin air. The revelation that my delivery was deemed less important than others was a bitter pill to swallow, highlighting a lack of respect for my time and commitment. As the days stretched on, I couldn't help but feel a sense of helplessness and frustration. The indifference displayed towards my situation, coupled with the nonchalant attitude towards my lost workdays, painted a bleak picture of the company's regard for its customers. In a world where efficiency and reliability are paramount, hss.com missed the mark by a significant margin. The impact of their subpar service extended beyond mere inconvenience; it delved into a realm where the well-being and livelihoods of individuals were seemingly disregarded. My experience with hss.com was more than just a transaction gone awry; it was a stark reminder of the importance of valuing customer relationships and honoring commitments. As I reflect on this journey of disappointment, I can't help but hope for a future where such experiences are few and far between, replaced by a standard of excellence and customer-centric service.
B brian castle
53 days ago

Unrivaled Excellence at HSS: A Customer’s Rave Review

My journey with hss.com has been nothing short of remarkable. From the moment I stepped into HSS, I was greeted by Jay, the Branch Manager, whose dedication to service surpassed all expectations. Jay's personalized attention and extensive knowledge not only guided me to the perfect tools for my project, but also highlighted the true essence of exceptional customer service. They often say that the customer is king, and I can attest that Jay and his team embody this philosophy flawlessly. Their commitment to excellence and unwavering support throughout my entire experience truly sets them apart. I wholeheartedly recommend HSS to anyone seeking top-notch service and quality products. Thank you, Jay, and the entire HSS team, for going above and beyond to ensure a total quality experience.
M Mrs J.S.Laidlaw
54 days ago

A Gem of a Service at hss.com: A Seamless Hiring Experience

Stepping into the realm of hire services, my quest for reliability led me to hss.com, and what a gem of a find it turned out to be. Unlike other places that dangled promises only to retract them later, hss.com stood unwavering in their commitment to providing a seamless hiring experience. The professionalism and warmth exuded by the staff were exceptional. Upon arrival, they not only handed over the equipment but also took the time to patiently guide both my son and me on operating the machinery effectively. With their expert advice, we embarked on our task, feeling confident and well-prepared. The rotovator proved to be a marvel, swiftly accomplishing the job at hand with precision. Upon its return, the team graciously assisted in unloading it from my vehicle, sparing us any hassle. The paperwork, often a tedious process elsewhere, was a breeze with their efficient handling. My experience with hss.com was nothing short of excellent. I wholeheartedly endorse their services, confident in their ability to deliver top-notch equipment and unparalleled customer care. For a stress-free hiring process and expert guidance, hss.com earns my resounding recommendation.
A andrew gilbert
55 days ago

Maximizing Efficiency with HSS

After utilizing the services of hss.com, I must say that the range of tools available is impressive. However, I found the hire process to be quite time-consuming. As a tradesperson, time is of the essence, and delays can directly impact profitability. Streamlining the process would greatly benefit users looking for a quick and efficient service. Despite this hiccup, the quality of the tools and overall experience with HSS remains top-notch. With a more efficient system in place, HSS could truly revolutionize the industry and become the go-to choice for tradespeople seeking both quality tools and swift service. Time is money, after all, and with a faster process, HSS has the potential to save both for its valuable customers.
O Olivia
55 days ago

A Heartfelt Ode to Tyrone and Team: Turning Setbacks into Smiles!

As I reflect on my experience with hss.com, I am compelled to share the extraordinary service provided by Tyrone and his team. In preparation for a party, I sought small blow heaters to warm an outdoor tent. Despite an initial hiccup with cable lengths, Tyrone, the manager in Kingston, exemplified true kindness and professionalism. His dedication to problem-solving and genuine care shone through as he went above and beyond to rectify the situation swiftly. Alongside Tony's knowledgeable assistance, we found the perfect solution amidst the time constraints leading up to the event. While the phone service initially fell short in communication, the exceptional support and positive attitude displayed by Tyrone and his team truly set them apart. Their unwavering patience and cheerful demeanor transformed what could have been a stressful experience into a seamless and enjoyable one. This encounter serves as a poignant reminder of the irreplaceable value of authentic, in-person customer service. HSS is truly fortunate to have such a remarkable group of individuals dedicated to turning setbacks into smiles. Thank you, Tyrone and team, for embodying the essence of exceptional service and making a lasting impact with your unwavering dedication and kindness.
C Catalin
55 days ago

Unforgettable Assistance from the Kind-hearted Lady at Tottenham White Hart Lane Store

I am thrilled to share my exceptional experience with the lovely lady at the Tottenham White Hart Lane store of hss.com. Her outstanding customer service left a lasting impression on me. Not only was she eager to assist me, but she also went above and beyond to ensure that everything was arranged perfectly. Her dedication and professionalism truly stood out, making my visit a delightful one. I am grateful for the exceptional service I received and am already looking forward to returning to this store in the future. I have enthusiastically recommended this store to my family and friends, knowing that they too will benefit from the amazing assistance provided by the wonderful staff at Tottenham White Hart Lane. Thank you for making my shopping experience a memorable one!
R Rob
55 days ago

A Towering Experience: Exceptional Service and Quality Equipment

My recent experience with hss.com left me thoroughly impressed. The MI tower I rented was not only top-notch in terms of quality but also incredibly easy to use. What truly stood out, however, was the exceptional service provided by the staff member on-site. From the moment I arrived to collect the equipment, I was greeted with a friendly and helpful demeanor. The staff member took the time to assist me in loading the tower safely and securely, ensuring that I was fully equipped to complete my tasks efficiently and safely. Upon returning the tower, the same level of assistance was extended to me, with the staff member going above and beyond to help me unload the equipment without any hassle. Their dedication to customer service truly made the entire rental process seamless and stress-free. I cannot recommend hss.com enough for their excellent products and outstanding customer service. If you're looking for a reliable rental service that prioritizes customer satisfaction, look no further than hss.com. Thank you for a truly remarkable experience!
J John Whittle
55 days ago

An Unforgettable Experience with Exceptional Customer Service!

Experiencing hss.com was nothing short of remarkable. From the seamless booking process to the competitive pricing, every step was a delight. However, what truly set this experience apart was the exceptional customer service provided by the staff. Their guidance and assistance elevated the entire process, making it not just a transaction but a memorable interaction. I am grateful for their support and would definitely choose hss.com again, knowing that I will receive top-notch service every time.
K Ken
55 days ago

Exemplary Service and Exceptional Staff: A Review of hss.com

My experience with hss.com was truly exceptional, thanks to both the top-notch service provided and the outstanding staff members. From the moment I reached out for assistance, I was greeted with genuine kindness and attentiveness that made the entire process seamless. The staff member I interacted with went above and beyond to ensure that my needs were met promptly. Not only did they assist me with selecting the right equipment for my project, but they also made sure it was available for me the very next day. Their professionalism, coupled with a friendly demeanor, truly set them apart. Throughout the transaction, every interaction with the staff exuded politeness and efficiency. They were not only knowledgeable about their products but also eager to assist me in any way they could. It was evident that they valued customer satisfaction and were dedicated to providing an excellent experience. In conclusion, I cannot praise hss.com enough for the exemplary service they offer and the exceptional staff they employ. My interactions with them left a lasting impression, and I would not hesitate to recommend their services to anyone in need. Thank you for going above and beyond, hss.com!
J James Hogg
55 days ago

Unmatched Customer Care and Efficient Solutions

Allow me to share my exceptional experience with hss.com. From the moment I reached out for assistance, I was met with unparalleled customer care. The team not only provided friendly and helpful service but also recommended the perfect carpet cleaner solution. They suggested a stain remover alongside the general detergent, showcasing their attention to detail and expertise. What truly stood out was their efficiency – the recommended cleaner worked so effectively that I didn't even need the extra stain remover. This level of precision and tailored recommendations truly reflected their commitment to providing top-notch service. I am incredibly impressed by the service I received and will undoubtedly choose hss.com for all my future needs. I am more than happy to recommend them to anyone seeking expert solutions and unmatched customer care. Thank you for the seamless experience!
M Mr Paul Davis
55 days ago

Unmatched Service and Pricing: A Seamless Experience with HSS

I can't help but express my gratitude for the exceptional service I received from HSS. Needing to hire 4 acrow props, I turned to their website and was pleasantly surprised by how easy and straightforward the ordering process was. What's more, the pricing was incredibly competitive, trumping other options I had explored. Upon collection from the Wolverhampton depot, I was met with a team of helpful and friendly staff who went above and beyond to ensure that everything was in order. Their professionalism and willingness to assist truly made the entire experience seamless and stress-free. I can confidently say that I would not hesitate to hire from HSS again in the future. If you're looking for a reliable company that values customer satisfaction and offers unbeatable prices, HSS is definitely the way to go. Thank you, HSS, for making my project that much easier!
55 days ago

Going Above and Beyond: An Exceptional Experience at HSS

From the moment I stepped into hss.com, I was greeted by Gavin, the Manager, whose exceptional service truly exceeded my expectations. Gavin not only provided excellent guidance on how to utilize the equipment to its fullest potential but also emphasized the importance of health and safety measures. His dedication and expertise made my experience truly remarkable. While my overall experience was excellent, I couldn't help but share a suggestion with HSS. Considering the latest advancements in sanders, such as the rectangular ones with specialized sanding pads for angular corners, like those showcased in American YouTube demos, could further enhance the equipment offerings at HSS. I greatly appreciate Gavin's professionalism and the top-notch service provided by the team at HSS. This outstanding experience has made me a loyal customer, and I wholeheartedly recommend HSS to anyone in need of reliable equipment and exceptional service. Thank you for truly going above and beyond to cater to your customers' needs!
D Dieter
55 days ago

Exceeding Expectations Every Step of the Way

Let me share my exceptional experience with hss.com. When I encountered challenges finding a store with the specific scaffolding frame I needed, I reached out for assistance. The individual I spoke with not only located the item promptly but also went above and beyond by providing a detailed quote, sending it over efficiently, and guiding me through the online payment process. This level of dedication and personalized support truly made my renting process seamless and stress-free. I greatly appreciate the outstanding service and the team's willingness to go the extra mile to ensure customer satisfaction. Without a doubt, hss.com has earned my trust and loyalty through their unmatched commitment to exceeding expectations.
T Thyago Goes
55 days ago

Transformative Upgrades Await at hss.com! 🛠️

Sharing my recent experience at hss.com, the Staples Corner location, beckons a tale of contrasts. Undoubtedly, the customer service was exceptional, earning a well-deserved star. The array of equipment on offer also merited another star for their selection. However, the excitement dimmed when faced with the ancient 1980s DOS-based computer system, causing an agonizing 30-minute checkout process. An additional 15-minute wait for payment verification only added to the frustration. The urgency for modernization resounded loudly, echoing the sentiments of customers and staff alike. Opportunities for improvement abound, with a seamless transition to contemporary systems promising a game-changing experience. Let's embrace progress together for a future where efficiency reigns supreme!


HSS.com is a leading online retailer that specializes in providing a wide range of home security systems and accessories. With a commitment to safety and convenience, HSS.com offers a comprehensive selection of products, competitive pricing, and top-notch customer service. Whether you're looking to enhance the security of your home or business, HSS.com has you covered.

Pros and Cons

  • Pros:
    • Extensive product selection
    • Competitive pricing
    • Easy-to-use website
    • Responsive customer service
    • High-quality and reliable products
    • Flexible return and exchange policy
  • Cons:
    • Limited international shipping options
    • Occasional stock availability issues

User Experience

HSS.com offers a user-friendly interface that makes the online shopping experience a breeze. The website is well-organized, with clear navigation and intuitive search functionality, allowing users to easily browse through the extensive selection of products. The product pages provide detailed information, specifications, and customer reviews to assist users in making informed purchasing decisions. With a streamlined checkout process and secure payment options, HSS.com ensures a seamless user experience.

Pricing and Value for Money

HSS.com offers competitive pricing on their range of home security systems and accessories. The pricing is transparent and affordable, considering the quality of products and the peace of mind they offer. Additionally, HSS.com frequently runs promotions and discounts, providing customers with excellent value for their money. With HSS.com, customers can trust that they are getting great prices without sacrificing quality.

Customer Service

At HSS.com, customer satisfaction is a top priority. Their dedicated customer service team is responsive and knowledgeable, committed to addressing any inquiries or concerns promptly. From pre-purchase assistance to post-purchase support, HSS.com strives to ensure a positive customer experience. Their friendly and helpful staff go above and beyond to ensure that customers receive the assistance they need.

Product Quality and Selection

HSS.com offers a wide range of high-quality home security systems and accessories. They curate products from reputable brands known for their reliability and performance. Each product undergoes rigorous quality control checks to ensure durability and effectiveness. Whether you're looking for surveillance cameras, alarm systems, or smart home integration products, HSS.com has a diverse selection to meet your specific security needs.

Website Usability

HSS.com's website is designed with usability in mind. The clean and intuitive layout makes it easy for users to find the products they need quickly. The search function allows users to filter products by category, brand, price range, and other specifications, helping them narrow down their options. The website is optimized for mobile devices, ensuring a seamless experience for users on the go. Overall, HSS.com provides a user-friendly platform that enhances the online shopping experience.

Returns and Exchanges

HSS.com understands that customer satisfaction is paramount, which is why they offer a flexible return and exchange policy. If customers are not satisfied with their purchase, HSS.com allows returns within a specified timeframe, provided the product is in its original condition. The process is simple, and the customer service team assists with any return or exchange queries to ensure a smooth resolution.

Promotions and Discounts

HSS.com frequently offers promotions and discounts on their products, allowing customers to save money while enhancing their home security. These promotions may include discounts, bundle deals, or free shipping offers. By keeping an eye on HSS.com's website and subscribing to their newsletter, customers can take advantage of these cost-saving opportunities.


HSS.com has established a strong reputation as a trustworthy provider of home security systems and accessories. With years of experience in the industry and a track record of delivering quality products and excellent customer service, HSS.com has garnered positive reviews and built a loyal customer base. Their commitment to security, integrity, and customer satisfaction has solidified their reputation as a reliable online retailer.

Payment Options

HSS.com offers a variety of secure payment options to ensure convenient and safe transactions. Customers can choose to pay with major credit cards, such as Visa, Mastercard, and American Express. In addition, HSS.com supports payment platforms like PayPal, providing an extra layer of security and convenience for online purchases.

Loyalty Programs

While HSS.com does not currently offer a specific loyalty program, they value their customers and often include special offers, promotions, and discounts exclusively for their loyal customers. By subscribing to their newsletter and following their social media platforms, customers can stay informed about these exclusive deals and enjoy the benefits of being a valued HSS.com customer.

Customer Reviews

Customer reviews play an essential role in HSS.com's commitment to transparency and ensuring the quality of their products. Each product page features honest and verified customer reviews, offering valuable insights into the experiences of previous buyers. These reviews help other customers make informed decisions and provide feedback to HSS.com, enabling the company to continuously improve its product offerings and customer satisfaction.

Community Involvement

HSS.com values community involvement and actively participates in initiatives related to home security education and awareness. Through partnerships with local organizations and charitable donations, HSS.com strives to promote safety and security within communities. Their engagement demonstrates their commitment to not only providing quality products but also making a positive impact on society.

Shipping and Costs

HSS.com offers reliable and efficient shipping services to customers within the United States. Shipping costs are calculated based on the weight and dimensions of the products, as well as the customer's location. HSS.com aims to provide competitive shipping rates and ensures that orders are carefully packaged and promptly dispatched. Customers can track their packages through a provided tracking number for added peace of mind.

In conclusion, HSS.com is a reputable online retailer that offers a comprehensive selection of home security systems and accessories. With competitive pricing, high-quality products, and exceptional customer service, HSS.com ensures a positive shopping experience. Their user-friendly website, flexible return policy, and commitment to customer satisfaction set them apart from competitors. Whether you're a homeowner or a business owner, HSS.com is your trusted partner in enhancing security and peace of mind.