Users Voice for Hughes

10% users rated Terrible
0% users rated Poor
2% users rated Average
4% users rated Very Good
83% users rated Excellent
Pie Chart Review Representation for Hughes
Hughes Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 30 Jan 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.7 4.4 2.4 4.8 2.2 1
Oct 2022 4.7 4.6 2.6 4.8 1.4 1
Nov 2022 4.1 4.2 4 4.9 1.1 1
Dec 2022 5 5 5 5 5 5
Mar 2023 3.8 3.6 2.6 4.8 1.3 1.5
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hughes.co.uk

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Detailed Hughes Review by

Introduction

Hughes.co.uk is an online retailer that deals in a wide range of electrical products such as home appliances, TVs, computers, and audio equipment. The company has been around for over 95 years and has grown to become one of the leading retailers in the industry.

Pros and Cons

Pros:
  • Wide range of products
  • Competitive pricing
  • Free delivery on most products
  • Excellent customer service
Cons:
  • Limited payment options
  • Relatively slow shipping times
  • No loyalty program

User Experience

Hughes.co.uk features a clean and intuitive user interface that makes it easy for customers to find and purchase products. The website is responsive and works seamlessly on both desktop and mobile devices.

Pricing and Value for Money

Hughes.co.uk offers competitive pricing on its products, with many items priced lower than the average market rate. Additionally, the company offers free delivery on most products, which represents a significant cost-saving to customers.

Alternatives

Some alternatives to Hughes.co.uk include Amazon, Curry's PC World, and ao.com. These retailers also offer a range of electrical products and competitive pricing.

Customer Service

Hughes.co.uk provides excellent customer service, with a knowledgeable and friendly support team that is available to assist customers with any issues or queries they may have. The company also provides efficient and reliable after-sales support.

Product Quality and Selection

Hughes.co.uk deals in high-quality products from some of the leading names in the industry. The company offers an extensive selection of products, ranging from home appliances to audio equipment and gaming accessories.

Website Usability

Hughes.co.uk features a user-friendly website that is easy to navigate, with clear product descriptions and high-quality product images. Customers can also use the search function to find specific products quickly.

Returns and Exchanges

Hughes.co.uk offers a no-hassle returns policy, allowing customers to return products within 14 days of delivery, provided they are unopened and in their original packaging.

Promotions and Discounts

Hughes.co.uk regularly offers discounts and promotions on its products. Customers can also take advantage of seasonal sales and clearance events to enjoy even greater savings.

Reputation

Hughes.co.uk has an excellent reputation as a reliable and trustworthy retailer, with thousands of satisfied customers across the UK. The company has been around for over 95 years, which is a testament to its longevity and consistency.

Payment Options

Hughes.co.uk accepts payment via debit and credit cards, as well as PayPal. However, the company does not accept payment via cash or cheque.

Loyalty Programs

Hughes.co.uk does not offer a loyalty program at this time.

Customer Reviews

Hughes.co.uk has received positive reviews from customers, with many praising the company's selection of products, competitive pricing, and excellent customer service. However, some customers have reported slower shipping times.

Community Involvement

Hughes.co.uk is committed to giving back to the community, with the company actively involved in charitable causes and initiatives. The company has also been recognized for its commitment to sustainability and ethical business practices.

Shipping and Costs

Hughes.co.uk offers free delivery on most products, with shipping times ranging from 3-5 days. However, customers can also choose to pay for expedited shipping if they require their products sooner. Shipping costs may vary depending on the size and weight of the product.

Hughes Recent User Reviews

User Rating

5 stars

86

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Reviewer Name: Clifford Murrell

Review Submission Date: 2022-12-17

Review Title: First Class customer service
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Review Description: First Class customer service from purchase to delivery, purchesed a heat pump tumble dryer this time. they called me to say sorry it was going to be e day late and gave me a 1 hour time slot on delivery day ! Fantatic, I would not use anyone else.

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Reviewer Name: Q HASTINGS

Review Submission Date: 2022-12-17

Review Title: 1 happy customer
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Review Description: 1st time user and happy with the service.They delivery the wash machine in 2 days! When all the Big company will do like 10 days.Satisfied with the service+the Washer thank you!

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Reviewer Name: olwyn kew

Review Submission Date: 2022-12-17

Review Title: The Ebac dehumidifier we required was…
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Review Description: The Ebac dehumidifier we required was in stock, free delivery, plus £10 discount, which worked out a lot cheaper than buying direct from Ebac.Delivery took 5 days via DPD, whilst it should have been next day delivery.We had our last Ebac dehumidifier since 1980s, used regularly, so hopefully this one will be as good.

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Reviewer Name: Bram van der Velden

Review Submission Date: 2022-12-17

Review Title: Delivery cancelled
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Review Description: Delivery cancelled at the last minute when courier realised that delivery address is in red route and the item is on an HGV. I would have thought that with modern yechnology these issues had become obsolete. So after having wasted a day waiting for a delivery that never cameI now have to spend another day in the hope that the deluvery will work out OK. Fingers crossed!

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Reviewer Name: KB

Review Submission Date: 2022-12-16

Review Title: Excellent experience from Hughes
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Review Description: Price of product was best we could find.Delivery was excellent, being able to track what time to expect.Paid for old appliance and packaging to be removed (again at a good price compared to competitors), this was done without issue and quickly, delivery crew very polite and helpful

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Reviewer Name: customer

Review Submission Date: 2022-12-16

Review Title: Delivery issues
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Review Description: Delivery issues. Waited in all day Monday to be called at end of the day, that they’re not going to be able to deliver. Arrived on Tuesday, courier refused to unpack and take away packaging despite having paid for this service. Still waiting for boxes to and polystyrene to be collected. No contact from ArrowXL. Woeful customer service. Freezer is rubbish. Impossible to open! Two hands and two feet required A

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Reviewer Name: Angela

Review Submission Date: 2022-12-16

Review Title: Great Service!
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Review Description: Was straight forward any had the best price by far. The delivery was on time and the couriers were polite and friendly too. Would definitely use this company again..a very happy customer.

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Reviewer Name: A J

Review Submission Date: 2022-12-16

Review Title: No issues
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Review Description: To be fair to hughes it was easy transaction, got what was ordered and works fine at moment, delivery was as expected So cant fault them in any way at allHopefully if ever required cust services will be as easy and efficient.Would recommend and certainly use again

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Reviewer Name: Big Tony

Review Submission Date: 2022-12-16

Review Title: Excellent price! Delivered on time!
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Review Description: Good choice of delivery dates that suited us. Fast and prompt delivery during a time of adverse road conditions. Courteous drivers and tv taken to room of our choice. TV is exactly as described.

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Reviewer Name: Traceytracey Ford

Review Submission Date: 2022-12-16

Review Title: I ordered a washing machine for my mom
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Review Description: I ordered a washing machine for my mom, although the first one was damaged the delivery driver took it away immediately. Communication between Hughes, delivery firm and myself was fab. I was told the following day when the replacement would be delivered, which happened and again I was kept informed

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