Humanscale Reviews

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40 Reviews

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A Alaistair
49 days ago

A Sustainable Solution Amidst Silence

From the moment I reached out to seeking a spare part for my beloved office chair, I was met with initial hope and enthusiasm. However, as I delved deeper into the issue, a disappointing silence enveloped our correspondence. Despite my persistence and numerous attempts to reconnect, the communication remained stagnant, leaving me feeling abandoned and perplexed. In a world where maintenance should triumph over replacement, the absence of a spares programme was a stark letdown. As I explored their website's sustainability section, hoping to find solace or answers, I was met with a sense of hollowness that mirrored my own experience. The disconnect between their proclaimed values and my reality only added to the disillusionment I felt. In a time where environmental consciousness should be at the forefront of every company's mission, the lack of a comprehensive spares programme cast a shadow over what could have been a model of sustainable practices. Despite the setbacks and feelings of disappointment, I hold onto the belief that every challenge presents an opportunity for growth and improvement. My hope is that will recognize the importance of not only providing quality products but also supporting them through a robust and responsive spares programme. In doing so, they can not only fulfill their commitment to sustainability but also foster a deeper sense of trust and loyalty with their customers.
50 days ago

Seamless Shopping Experience on

I cannot rave enough about the effortless process of shopping on From start to finish, my experience was nothing short of exceptional. The website's user-friendly interface made browsing and finding what I needed a breeze. I appreciated how seamlessly I could navigate through the different product categories and specifications. The checkout process was just as smooth, with clear instructions and minimal steps required to complete my purchase. I felt confident throughout the transaction, thanks to the secure payment system in place. The confirmation email I received promptly after placing my order reassured me that everything was in order. truly understands the importance of creating a seamless shopping experience for customers. They have set a high standard for online retailers, and I am delighted to have found a company that values simplicity and efficiency in their processes. I will undoubtedly be returning for future purchases, knowing that I can trust to deliver exceptional service every time.
J John
58 days ago

From Frustration to Gratitude: A Seamless Experience with Humanscale

Embarking on a journey to acquire a product from Humanscale, I found myself initially frustrated by the lack of a visible phone number on their website. Despite multiple attempts to connect with a live representative, I was met with a seemingly impersonal wall of digital communication. However, as I persisted in my pursuit, something remarkable happened. Through a series of five emails, I discovered a newfound appreciation for the efficiency and effectiveness of Humanscale's customer service. Each correspondence was met with prompt responses and detailed assistance, leading me towards a successful purchase. Although I never had the opportunity to engage with a representative over the phone, the seamless communication via email left me feeling heard and valued as a customer. In hindsight, what appeared as a potential obstacle transformed into a testament to Humanscale's dedication to customer satisfaction. I am grateful for the ultimately positive experience I had with Humanscale, and I can confidently affirm that their commitment to customer relations goes beyond traditional methods. Thank you, Humanscale, for turning my initial frustration into a journey of gratitude and satisfaction.
G Gemma Browse
71 days ago

A Symphony of Excellence: A Customer’s Tale

Allow me to paint a picture of my recent experience with - a masterpiece in customer service. Tucked away in the depths of a bustling workweek, a slight hiccup appeared as seven office chairs were in dire need of some tender loving care. With a simple reach out to the UK team, specifically to the ever-efficient Lisa, the gears of assistance were set in motion. Like a well-conducted symphony, a week later, the skilled engineer Tony graced our workspace. With precision and care, he delved into his craft, transforming each chair with finesse. As he worked his magic, the chairs seemed to come alive, exuding a newfound vigor and comfort that rivaled their first days of use. Words fall short in capturing the level of satisfaction that surged through our team as we settled into our "brand new" chairs. Humanscale not only restored functionality but also reignited a sense of pride in our workspace. This seamless blend of quality products and exceptional customer support is a testament to their commitment to excellence. To anyone seeking the perfect harmony between comfort and customer care, look no further than Humanscale. Their dedication to providing not just office chairs, but a transformative experience, is unmatched. A standing ovation to Humanscale - where every chord strikes a note of pure satisfaction.
A Abigail Godfrey
78 days ago

Transforming My Home Office Experience: A Testimonial of Gratitude

My journey with took an extraordinary turn when I connected with Shane Smith from the NY office. Words fail to encapsulate my profound gratitude for the exceptional service he provided. Shane's unparalleled responsiveness and comprehensive product knowledge enlightened me, steering me towards the perfect chair for my home office sanctuary. His stellar performance not only secured my trust but also set a new benchmark for customer service excellence. In a world where exceptional service is rare, Shane's dedication shone brightly, illuminating my path to a seamless purchase experience. If there is a way to replicate his expertise or impart his skills to your team, it would undoubtedly elevate your service to unparalleled heights. This encounter with Shane has unequivocally cemented my loyalty to your brand, assuring my future purchases with unwavering confidence. Human Scale's reputation for superior quality products now harmoniously aligns with Shane's exceptional service, creating an unbeatable combination that resonates deeply with me. Thank you for orchestrating such a remarkable experience - I am beyond grateful for everything!
J Jeannette Heyl
79 days ago

Effortless Efficiency at Its Finest

Engaging with was an absolute delight from start to finish. Gabriela, with her lightning-fast response, not only provided me with the information I needed promptly but also facilitated the ordering process seamlessly. Her clear and concise communication style not only impressed me but also made the entire experience hassle-free. The quick service I received speaks volumes about the dedication of the team at to their customers. Thank you for making my shopping experience a breeze!
A Adam
84 days ago

Transformed my Workspace with Options Galore!

Diving into the realm of was an absolute game-changer for me. The abundance of options and fabrics available made it a breeze to customize my workspace to perfection. The staff's exceptional guidance and support amplified my experience, turning a mundane task into a delightful journey. Navigating through the order process was a seamless and stress-free affair, thanks to the intuitive interface and user-friendly design of the website. The cherry on top was when my ergonomic chair arrived – the quality was nothing short of excellent, surpassing all my expectations. My workspace has been truly transformed, not just visually but in terms of comfort and productivity. Thank you,, for revolutionizing the way I work!
J Josh DeLeenheer
88 days ago

An Unparalleled Experience with Humanscale: A Customer’s Journey

From the first click on, I was greeted by a plethora of glowing reviews about their products. Skeptical at first, I decided to dive in and explore their offerings. To my delight, the reviews were indeed accurate, and even more exceptional than I had anticipated. The range of products available on Humanscale's website is second to none. What truly sets them apart is the ability to customize certain items to perfectly suit individual preferences and needs. This level of personalization truly resonated with me, as it made me feel like my satisfaction was their top priority. During my shopping experience, I had the pleasure of engaging with a knowledgeable sales associate. Their guidance and assistance were invaluable in helping me make informed decisions. The patience and expertise demonstrated by the team member truly enhanced my overall customer experience. In conclusion, my journey with Humanscale has left me thoroughly impressed. The combination of top-notch products, customization options, and exceptional customer service has earned my trust and loyalty. Thank you, Humanscale, for setting the bar high in the world of online shopping.
E ElanaNYC
100 days ago

Getting the suitable steerage was key!

My evaluation for I used to be in a position to join with a consultant from the corporate, Shane Smith, who understood my issues and was in a position to advise me on my questions. As I work 80% of the time on Zoom having the suitable lighting for these calls is important. I'm glad I used to be in a position to get the steerage I wanted.
E Eugene Bernald
102 days ago

Alternative arm pads

My evaluate for I had no concept what to order and contacted you with minimal info on what chair I've. Was despatched the data in a well timed method, ordered the spare elements.
T Tim Jones
105 days ago

Transparent Communication is Key: My Experience with

Let me shed some light on my recent experience with While browsing through their products, I encountered an item that was marked as "in stock." Excited, I promptly placed my order, eagerly awaiting its arrival. However, to my disappointment, the item never made it to my doorstep. This misleading information left me feeling frustrated and misled. Transparency is crucial in online shopping, and unfortunately, fell short in this aspect. The bait-and-switch tactics they employed were nothing short of disappointing. It's essential for companies to uphold honesty and integrity in their dealings with customers. The lack of truthfulness regarding stock availability is not only unacceptable but also tarnishes the reputation of the company. Customers deserve to be informed accurately so they can make informed decisions. My hope is that reevaluates its practices and prioritizes truthful communication with its customers. Transparency builds trust, and it's something that should never be compromised.
J Joanne
123 days ago

Beyond Beautiful: A Product That Exceeds Expectations, Site Navigation Falls Short

As a proud owner of a Humanscale product, I can attest to its stunning appearance and impeccable functionality. However, I was left wanting by the website experience. While the product itself exceeded my expectations, navigating the website to access detailed information proved to be a challenge. Essential improvements, such as the inclusion of a customer service number or online chat function, would greatly enhance the overall customer experience.
R Reg Naidoo
123 days ago

Great customer service

Unmatched Customer Service and User-Friendly Experience at Humanscale I have been an avid user of for quite some time now, and I must say that the experience has been nothing short of exceptional. From the moment I landed on their website, I was impressed by the user-friendly interface that made it incredibly easy to navigate through their extensive range of products. What truly set Humanscale apart for me, however, was their unwavering commitment to providing top-notch customer service. I encountered a minor issue with an order, and their customer support team went above and beyond to swiftly resolve it, leaving me thoroughly impressed. The icing on the cake was the competitive prices they offer without compromising on the quality of their products. It's rare to find a company that combines affordability with such high standards. In conclusion, has earned my loyalty not just for their superior products, but for the unmatched customer service that truly sets them apart. I highly recommend them to anyone looking for a seamless shopping experience coupled with exceptional support.
A Ana Ruiz
125 days ago

A Game-Changer in Customer Service: Prompt and Transparent!

Having recently experienced the exceptional service of, I couldn't be more delighted to share my positive feedback. The information I needed was not only provided promptly but also with crystal-clear clarity, making my decision-making process a breeze. Placing my order felt like a seamless and stress-free experience, thanks to the transparent and efficient communication from the team. I can confidently say that has set a high standard for customer service that others should strive to emulate. Thank you for making my shopping experience a truly pleasant one.
M Minet
129 days ago

Revolutionizing My Workspace with Well-Designed Products

I can't help but gush about the incredible experience I had with Their well-designed products have revolutionized my workspace, making it not just functional but stylish too. Navigating through their easy-to-use website was a breeze, and the seamless checkout process left me with a smile. Thank you,, for enhancing my work environment with your exceptional products and user-friendly platform!


Humanscale is a renowned online retailer known for its innovative ergonomic products and solutions. With a strong focus on creating functional and sustainable designs, Humanscale has gained the trust of customers worldwide. In this editorial review, we will delve into various aspects of, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:


  • Top-quality ergonomic products that enhance comfort and wellbeing
  • Strong commitment to sustainability and eco-friendly practices
  • User-friendly website with clear product descriptions and images
  • A wide range of products suitable for various workspaces


  • Some products might be relatively expensive compared to competitors
  • Limited customization options for certain products

User Experience: offers a seamless and intuitive user experience. The website's clean design and user-friendly interface make it easy for customers to navigate and find the products they need. Each product page provides detailed descriptions, specifications, and high-quality images to help users make informed purchasing decisions. The website also features helpful resources such as guides and articles to educate users on ergonomic principles and the importance of healthy workplace habits.

Pricing and Value for Money:

While some products on might be relatively expensive compared to competitors, the price reflects the top-quality materials, craftsmanship, and ergonomic features offered. Humanscale products are designed to provide long-term value and improve the overall wellbeing and productivity of users. Customers can be assured that they are investing in durable and effective solutions that prioritize their health and comfort.

Customer Service: takes pride in its exceptional customer service. Their knowledgeable and friendly support team is readily available to assist customers with any inquiries or concerns. Whether through phone, email, or live chat, customers can expect prompt and professional assistance throughout their shopping experience. Humanscale also offers warranty coverage on their products, ensuring customer satisfaction and peace of mind.

Product Quality and Selection:

Humanscale is renowned for its commitment to product quality. Each product is meticulously designed and fabricated with the finest materials, ensuring durability and longevity. The range of ergonomic solutions offered by Humanscale caters to various needs, including ergonomic chairs, height-adjustable desks, monitor arms, lighting solutions, and keyboard systems. Customers can trust that Humanscale products will enhance their comfort, productivity, and overall wellbeing.

Website Usability:

The website is designed with a focus on usability. The intuitive navigation allows users to effortlessly browse different categories and find the products they require. The search function enables customers to quickly locate specific items, further streamlining the shopping experience. High-quality product images and detailed specifications are clearly presented, creating a seamless and informative user experience.

Returns and Exchanges: offers a hassle-free returns and exchanges policy. If customers are not completely satisfied with their purchase, they can initiate a return within a specified period, typically 30 days. The returned product must be in its original condition and packaging. Humanscale's prompt and efficient process ensures a smooth return experience, allowing customers to explore alternative options or obtain refunds.

Promotions and Discounts:

Humanscale occasionally offers promotions and discounts on selected products. These limited-time offers provide customers with opportunities to save on their ergonomic purchases. Customers can stay updated on current promotions by visiting the website or subscribing to the newsletter. These occasional discounts add value to the customers' purchase and make ergonomic solutions more accessible.


Humanscale has established a strong reputation as a leader in the ergonomic furniture industry. Their commitment to sustainable design, product quality, and customer satisfaction has earned them recognition and trust from professionals and individuals alike. Years of positive customer experiences and testimonials demonstrate Humanscale's dedication to their mission of improving workplace comfort and productivity.

Payment Options:

Customers shopping on can choose from a variety of secure and convenient payment options. This includes major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, some customers may have the option to use alternative payment methods like PayPal or Apple Pay. These flexible payment options ensure a smooth and secure checkout process for all customers.

Loyalty Programs:

While Humanscale does not currently offer a specific loyalty program, they prioritize customer satisfaction for all shoppers. Every customer, whether a first-time buyer or a returning customer, can expect the same high-quality products and exceptional customer service. Frequent buyers may also benefit from occasional promotions or discounts that further enhance their value for money.

Customer Reviews:

Numerous customer reviews attest to the positive experiences with Humanscale and their products. Customers often praise the ergonomic design, durability, and performance of Humanscale's solutions. Users highlight the improvement in comfort, reduced strain, and increased productivity resulting from incorporating Humanscale products into their workspaces. These positive reviews contribute to the overall trustworthiness and reputation of the brand.

Community Involvement:

Humanscale actively participates in the community by engaging in sustainable initiatives. Their commitment to environmental responsibility is reflected in their manufacturing processes, material choices, and recycling programs. Humanscale also collaborates with charitable organizations, supporting causes related to health, education, and environmental conservation. This community involvement demonstrates their dedication to making a positive impact beyond their products and services.

Shipping and Costs: offers reliable and efficient shipping services to customers. Shipping costs may vary depending on the customer's location and the size of the item(s) being shipped. The website provides transparent information regarding shipping options and costs during the checkout process. Humanscale strives to ensure timely delivery and provides tracking details to enable customers to monitor their shipments.

In conclusion, provides a comprehensive and user-centric online shopping experience for ergonomic products. With top-quality craftsmanship, sustainable practices, and a wide range of functional solutions, Humanscale prioritizes the comfort and wellbeing of its customers. Their commitment to exceptional customer service, combined with a seamless website interface, contributes to an overall positive shopping experience. Although some products may have a higher price point, the long-term benefits and satisfaction derived from Humanscale's offerings make them a worthwhile investment. With a reputable reputation and dedication to community involvement, Humanscale has established itself as a trusted leader in the ergonomic industry.