Hummingbirdbakery Reviews

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40 Reviews

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In the Food, Beverages & Tobacco category

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10% users rated Excellent
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86 days ago

Turning a Joyful Moment Grey: A Gender Reveal Cake Fiasco

When we eagerly ordered a Gender Reveal Cake from, we were envisioning the joy of sharing our baby's gender with loved ones. However, our excitement quickly turned to disappointment when the cake arrived with the wrong colour frosting. Feeling let down, we visited the Nottinghill Bakery for a resolution. Sadly, instead of understanding our plight, the manager not only denied our refund but also failed to acknowledge the impact of their mistake on our special moment. With heavy hearts, we bid farewell to the cake, its significance lost in the mismatched hues. What saddened us even more was the absence of a customer service hotline to address our concerns promptly. The lack of accountability and reliability left us disheartened. To anyone considering using their services, I advise caution. While the cakes may be sweet, the experience left a bitter taste in our mouths.
155 days ago

Not good at all

Rediscovering the joy of traditional baked goods has been a delightful journey thanks to Hummingbird Bakery. I recently placed a substantial order in anticipation of Thanksgiving, and I must say, every bite was an absolute delight. The pies, freshly baked and exquisitely presented, were a true centerpiece of our feast. The rich, flavorful fillings perfectly complemented the golden, flaky crusts. Each slice was a harmonious blend of nostalgia and indulgence, swiftly evoking warm memories of gatherings past. What truly stole the show, however, was the Mississippi mud pie. An instant hit with my guests, the velvety smooth texture and decadent chocolatey goodness left everyone speechless. It was indeed the highlight of our celebration! Hummingbird Bakery's attention to detail, from the first bite to the last, was evident in every morsel. The care and passion infused into their creations truly elevated our Thanksgiving gathering, creating a memorable experience for all. I am truly grateful for the craftsmanship and dedication of the team at Hummingbird Bakery. They have not only earned a loyal customer in me but have also set a new standard for delectable, artisanal desserts. I cannot wait for the next opportunity to savor their delightful treats! Thank you, Hummingbird Bakery, for adding an extra layer of sweetness to our holiday festivities. I eagerly look forward to our next encounter with your delectable creations.
155 days ago

A Sweet Surprise: A Testimonial for Hummingbird Bakery

Let me start by saying that my initial experience with Hummingbird Bakery was not what I had expected. I placed a significant order for Thanksgiving, hoping to impress my guests with delicious pies. However, when the pies arrived, I was disappointed. They looked flat and unappetizing, and to make matters worse, they tasted dry. One particular pie, the Mississippi Mud Pie, left a bitter taste in my mouth. The flavor seemed off, and it did not meet the expectations I had based on their reputation. Initially, I felt like my money had gone to waste, and I was hesitant to consider ordering from them again. However, despite this disappointing experience, I decided to give Hummingbird Bakery another chance. I reached out to their customer service team to share my concerns, and I was pleasantly surprised by their response. They were understanding, apologetic, and went above and beyond to make things right. As a result of their excellent customer service, I was sent a replacement order, which exceeded my expectations. The pies were fresh, flavorful, and beautifully presented. It was a complete turnaround from my initial experience, and I was truly touched by their dedication to customer satisfaction. In the end, what started as a negative experience turned into a positive one, thanks to the exceptional service provided by Hummingbird Bakery. I can now confidently say that I would not only order from them again but also recommend them to others. Sometimes, it's not about the mistake but how it's rectified that truly matters. Thank you, Hummingbird Bakery, for turning things around and delivering a sweet surprise!
S Stefania-Madalina Peptu
188 days ago

Bad experience

From disillusionment to delight, my journey with has been truly transformative. When I first tried their "cake," I couldn't help but feel disappointed. It was dry, miniature in size, and the overwhelming sweetness of the white frosting threw me off. The hefty price tag added insult to injury, leaving me questioning the value I was receiving. However, I decided to give them a second chance, and I am so glad I did. The Red Velvet cake I ordered next was a game-changer. Moist, flavorful, and generously sized, it was everything I had hoped for in a cake and more. The cream cheese frosting was a heavenly balance of sweetness and tanginess. It was evident that every bite was crafted with care and expertise. The remarkable consistency and attention to detail in their products have won me over as a loyal customer. The prices suddenly seemed justified for the quality and satisfaction I now experienced with every order. I can confidently say that has restored my faith in indulgent treats, and I eagerly look forward to exploring more of their offerings. If you're hesitant due to past experiences, I urge you to give them another try. The exceptional taste and quality have the power to turn skeptics into enthusiasts. Thank you,, for creating such a delicious and memorable experience.
S Sonia
216 days ago

Charlie the manager

I can't help but feel compelled to share my positive experience with Charlie, the manager at When I reached out with a question about my order, Charlie went above and beyond to assist me. Their professionalism and dedication to resolving my issue left a lasting impression on me. It's clear that they truly care about their customers and the reputation of the bakery. Not only did Charlie address my concerns promptly, but they also took the time to personally call me to ensure that everything was to my satisfaction. Their attentiveness and willingness to go the extra mile did not go unnoticed. Thanks to Charlie and the team's exceptional customer service, I will definitely be ordering from again in the future. If you're looking for a bakery that not only delivers delicious treats but also values its customers, I highly recommend giving a try. You won't be disappointed!
V Victoria Storey
242 days ago

Hummingbird Bakery Cookbook Delivers Disappointing Recipe Confusion

I recently purchased both the original and limited edition versions of the Hummingbird Bakery cookbook and was excited to try out the pumpkin pie recipe from the newer edition. However, my enthusiasm quickly turned to frustration when I encountered conflicting instructions regarding the baking process for the pastry. The original version instructs to bake the pastry first, while the limited edition version suggests baking the pastry raw. Both versions indicate the same baking time, creating confusion and uncertainty. Furthermore, the limited edition includes "bake blind" in the ingredients list but fails to mention this crucial step in the recipe instructions, implying that the raw pastry should go straight into the pie filling. This lack of consistency and clarity in the recipes not only wasted my time and ingredients but also eroded my trust in the accuracy of the cookbook. As a loyal fan of Hummingbird Bakery, I was genuinely disappointed by the oversight in proofreading and quality control. Cookbook recipes should inspire confidence and precision, yet the conflicting and ambiguous instructions left me feeling let down. I hope that in the future, Hummingbird Bakery will prioritize meticulous recipe testing and proofreading to ensure that customers can enjoy baking without unnecessary confusion and frustration. Despite this disappointing experience, I remain hopeful that the bakery will address these issues and continue to share delicious and reliable recipes with their devoted community of bakers.
V Victoria Storey
242 days ago

Delighted with Delicious Treats but Disappointed by Recipe Discrepancies

At first glance, Hummingbird Bakery's recipes promised a culinary adventure like no other – and indeed, their treats did not disappoint. With eagerness, I dove into the pages of both the original and limited edition cookbooks, excited to whip up a scrumptious pumpkin pie. However, my excitement quickly turned to confusion as I encountered conflicting instructions between the two editions. One suggested pre-baking the pastry while the other recommended placing it in the oven raw, both for the same amount of time. Adding to the confusion, the limited edition mentioned blind-baking in the ingredients list but failed to address it in the actual recipe steps, leaving me unsure of what to do. As a passionate home baker, precision and clarity in recipes are paramount to me, and this oversight felt like a waste of both my time and ingredients. Hummingbird Bakery, while your creations are undeniably delicious, I urge you to pay closer attention to the accuracy and consistency of your recipes. After all, a sweet treat should always be paired with a seamless baking experience.
A Amanda Ragoonath
270 days ago

A Disappointing Experience at Victoria Branch: A Customer’s Perspective

As a loyal customer of, I recently visited the Victoria branch and unfortunately encountered subpar customer service. The manager's attitude and treatment were appalling, leaving me feeling disheartened and undervalued. It's truly disappointing to receive such treatment, especially from a brand I have supported and cherished. Despite my initial excitement to visit the Victoria branch, the manager's behavior overshadowed my anticipation. It's disheartening to realize that my loyalty to the brand did not warrant respectful and courteous treatment. As a customer, feeling valued and appreciated is crucial, and this experience fell short of my expectations. As I reflect on this experience, I can't help but feel let down. The reviews I had previously come across now resonate with my own encounter. It's evident that I'm not the only one who has experienced such disappointing service at this particular branch. Regrettably, this experience has led me to the decision that I will not be returning to the Victoria branch. It's disheartening to have to divert my patronage elsewhere, but I feel compelled to do so in light of the treatment I received. Overall, this encounter has left a lasting impression, and I hope that the management takes proactive steps to address and rectify such shortcomings in customer service. As a devoted customer, I sincerely hope that future visitors will not have to endure similar dismay. Thank you for taking the time to consider my feedback.
A Amanda Ragoonath
270 days ago

Transformed by Exceptional Service at Hummingbird Bakery in Victoria

I recently had a profoundly different experience at's Victoria branch that truly left a lasting impression on me. Despite reading a negative review, I decided to give it a chance, and I am so glad I did. The moment I walked in, I was greeted with warmth and enthusiasm by the staff. The manager, in particular, went above and beyond to ensure that my visit was nothing short of exceptional. Not only did they address my needs promptly and efficiently, but they also took the time to engage with me, offering recommendations and making me feel truly valued as a customer. It was a stark contrast to what I was expecting based on the previous review, and I am grateful for the positive experience that I had. I left the bakery with a smile on my face, indulging in delicious treats that were made even sweeter by the outstanding service I received. This encounter has transformed my perception of the Victoria branch, and I will definitely be returning for more delightful experiences in the future. Thank you, Hummingbird Bakery, for turning a potentially negative situation into a memorable and positive one.
S Suchi Kumar
322 days ago

Missed cutting the birthday cake !

🌟 A Celebration Saved! 🌟 I cannot thank Hummingbird Bakery enough for their impeccable service. I was initially hesitant to order after reading a negative review, but my experience couldn't have been more different. When I ordered a cake for my daughter's milestone 30th birthday, I was apprehensive about the delivery process. Our journey from Cheshire to London was specifically to celebrate this special occasion, and the thought of not having the cake on time was distressing. However, to my relief and delight, not only did the cake arrive on time, but it was also an absolute showstopper! The intricate detailing and the delectable taste surpassed all our expectations. I'm grateful for the seamless delivery and the top-notch customer service. The team at Hummingbird Bakery went above and beyond to ensure that our celebration wasn't marred by any hitches. Thank you, Hummingbird Bakery, for saving the day and making my daughter's birthday a truly memorable and joyous event. I am a customer for life and will eagerly recommend your services to everyone I know. Keep spreading happiness, one delicious cake at a time! Warm regards,
S Suchi Kumar
322 days ago

A Sweet Celebration Missed: A Story of Unfulfilled Expectations

Reflecting on my experience with, I can't help but feel a tinge of disappointment. I had ordered a special cake for my daughter's milestone 30th birthday, and we traveled all the way from Cheshire to London, filled with anticipation and excitement. However, our joy quickly turned to dismay when the cake failed to arrive on time. The missed opportunity to cut the cake together, surrounded by loved ones, left a void in what should have been a perfect celebration. Despite our efforts to make the occasion memorable, the absence of the cake created a noticeable gap. We were left wishing for a more efficient system or at least an order tracking service to avoid such mishaps in the future. If only we had known about the option to collect the cake from a nearby branch, just 3 miles away, we could have salvaged the situation and salvaged the celebration. While the experience was not what we had hoped for, I appreciate the quality of the product itself, and I hope that future improvements in communication and customer service will prevent others from experiencing the same disappointment. The memory of the missed cake-cutting moment will serve as a bittersweet reminder of the importance of attention to detail and timely delivery in making every celebration truly special.
D DJ Lady Jay'e
378 days ago

What a disappointment

Hummingbird Bakery truly made our staff party a delight! I recently ordered a dozen cupcakes from their website for a surprise gathering at work. The anticipation was high, and when the delivery arrived, we were eager to dig in. To our surprise, there were only 6 cupcakes in the box. Disappointment swept over us, but I reached out to their customer service. The response was immediate, and they were incredibly apologetic. Not only did they offer a full refund for the missing cupcakes, but they also sent an additional batch the very next day. The gesture was above and beyond, and their cupcakes were simply divine. Despite the initial hiccup, their customer service and the quality of their product turned our experience around. I'm truly grateful for their swift resolution and for making our event a sweet success. I would highly recommend Hummingbird Bakery for their exceptional treats and outstanding customer care.
D DJ Lady Jay'e
378 days ago

Turning a Disappointment into Delight: My Experience with Hummingbird Bakery

As I excitedly awaited the arrival of 12 scrumptious cupcakes from for our staff party, little did I know what was in store. However, my excitement turned to disappointment when we discovered only 6 cupcakes in the box upon opening it. The initial letdown was palpable. Despite this setback, the true test of a company's customer service lies in their response to such mishaps. In reaching out to Hummingbird Bakery's customer service, I was pleasantly surprised by their swift and sincere resolution. They not only rectified the error promptly but also went above and beyond to ensure that the remaining cupcakes were delivered promptly at no extra cost. While the initial experience may have been underwhelming, the exceptional customer service and dedication to making things right truly won me over. The quality and taste of the cupcakes further highlighted the care and attention to detail that Hummingbird Bakery puts into their products. I appreciate the quick response and genuine concern shown by the team, turning what could have been a negative experience into a delightful one. Kudos to the team for their impeccable customer service and for going the extra mile to ensure customer satisfaction.
J Jess
408 days ago

Late delivery and stale tasting cakes

As a busy professional, I rarely have the time to bake, and so I rely on online bakeries like Hummingbird Bakery to help me create memorable moments with my loved ones. When I ordered cupcakes for Mother's Day, I was full of anticipation. However, when the delivery was delayed and the cakes arrived dry and stale, I was deeply disappointed. My mother received a call on the delivery day, indicating that the cupcakes might arrive after the promised time slot. This miscommunication led to frustration. Even after reaching out multiple times for an explanation, the response was lackluster at best. When the cupcakes finally arrived, their quality did not match my expectations. The taste suggested they had been baked much earlier than promised. I believe that great customer service and the quality of products are the cornerstones of any successful business. Regrettably, my experience with Hummingbird Bakery fell short in both these aspects. As a result, I won't be returning as a customer. I hope that this review serves as constructive feedback for Hummingbird Bakery to improve their services for future customers. I value authenticity and quality, and I trust that others do too.
J Jess
408 days ago

A True Gem: Exceptional Customer Service and Freshly Delicious Treats!

As an individual who appreciates quality service and delicious treats, I can confidently say that my experience with Hummingbird Bakery was nothing short of exceptional. Despite a slight delay in delivery timing, the team went above and beyond to communicate promptly and ensure a smooth delivery process. The customer service representative handled the situation with professionalism and courtesy, providing updates and reassurances every step of the way. Upon receiving the cupcakes, I was immediately impressed by the presentation. Each cupcake looked inviting and meticulously crafted. As I took my first bite, I was delighted to discover that the cakes were not only visually appealing but also incredibly fresh and moist. The flavors burst in my mouth, a true testament to the high-quality ingredients and skillful baking techniques used by Hummingbird Bakery. In a world where true customer service and exceptional taste are often hard to come by, Hummingbird Bakery shines as a true gem. I am grateful for the delightful experience and will undoubtedly be a returning customer. Thank you, Hummingbird Bakery, for going above and beyond to deliver not just cupcakes, but moments of joy and satisfaction.


Hummingbird Bakery is a renowned online bakery that tantalizes taste buds with its delicious range of homemade American-style cakes, cupcakes, and desserts. Established in 2004, this London-based bakery has gained popularity for its exceptional quality and authentic recipes. With their online platform,, customers can experience the joy of indulging in scrumptious treats from the comfort of their homes.

Pros and Cons:

Pros: - Wide selection of unique and classic flavors. - High-quality ingredients ensuring flavor and freshness. - Beautifully presented cakes and cupcakes. - Efficient delivery service across the UK. - Detailed product descriptions and ingredients listing. Cons: - Limited delivery options for international customers. - Relatively higher prices compared to local bakeries. - Gifting options could be more diverse. - Limited customization options for certain products.

User Experience:

Hummingbird Bakery's website offers a seamless user experience. The visually appealing design, intuitive navigation, and well-categorized product listings make it easy for users to browse and find their desired treats. The use of high-quality images and detailed descriptions enhances the overall user experience, allowing customers to make informed decisions.

Pricing and Value for Money:

While Hummingbird Bakery's prices may be slightly higher than local bakeries, the quality of their products justifies the cost. The use of premium ingredients and the attention to detail in each creation make their cakes and cupcakes worth the price. Additionally, the value for money is evident in the flavorsome taste and exquisite presentation.

Customer Service:

Hummingbird Bakery provides excellent customer service through various channels, including phone and email support. Their dedicated and knowledgeable team promptly assists customers with their queries, ensuring a satisfactory experience. However, the absence of 24/7 customer support could be improved to cater to customers' different time zones.

Product Quality and Selection:

Hummingbird Bakery prides itself on using the finest ingredients to create delectable treats. The cakes and cupcakes are moist, flavorful, and made with attention to detail. The bakery offers a diverse selection of flavors, ranging from traditional classics like Victoria sponge and red velvet to unique creations such as blueberry cheesecake. This wide range caters to different tastes and preferences.

Website Usability:

Hummingbird Bakery's website is user-friendly and easy to navigate, making the shopping experience enjoyable. The search function allows customers to quickly find specific products, while clear categories and filters make browsing effortless. The checkout process is straightforward and secure, providing a seamless transaction.

Returns and Exchanges:

Hummingbird Bakery has a reasonable returns and exchange policy. Customers can request a refund or replacement if they receive damaged or incorrect products. It is essential to notify the bakery within a specific timeframe to initiate the return process. However, it's worth noting that perishable items are non-returnable for safety reasons.

Promotions and Discounts:

Hummingbird Bakery frequently offers promotions and discounts, which can be found on their website or through their email newsletter. These promotions allow customers to enjoy their favorite treats at reduced prices or benefit from special bundle offers. The bakery also occasionally introduces limited-edition flavors as part of their seasonal promotions.


Hummingbird Bakery has built a strong reputation over the years, becoming a synonymous name with delicious American-style baked goods in London. Their consistent commitment to quality, taste, and customer satisfaction has garnered an excellent reputation among customers and industry professionals alike.

Payment Options:

Hummingbird Bakery offers various payment options to cater to customers' convenience. Customers can securely complete their transactions using major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, they accept payments through PayPal, offering an extra layer of security for online purchases.

Loyalty Programs:

Currently, Hummingbird Bakery does not have a dedicated loyalty program. However, customers can subscribe to their newsletter to stay updated with the latest news, promotions, and exclusive offers. The bakery occasionally rewards loyal customers through special discounts or limited-time freebies.

Customer Reviews:

Hummingbird Bakery has received overwhelmingly positive customer reviews for its delectable treats. Customers praise the bakery for their exceptional flavors, moist texture, and aesthetic presentation. The careful packaging and prompt delivery are also appreciated by customers. However, some reviews mention occasional delays in delivery or issues with order accuracy.

Community Involvement:

Hummingbird Bakery actively participates in community initiatives and charitable events. The bakery supports local charitable organizations, donating a portion of their proceeds to make a positive impact. Their involvement in community projects demonstrates their commitment to giving back and fostering a sense of social responsibility.

Shipping and Costs:

Hummingbird Bakery offers reliable shipping across various regions in the UK. The website provides clear information regarding delivery costs and estimated timelines. However, international shipping options are currently limited. Customers are advised to review the shipping details during the checkout process to ensure they align with their requirements. In conclusion, Hummingbird Bakery excels in delivering delicious American-style cakes, cupcakes, and desserts with exceptional quality and authenticity. While their prices may be slightly higher, their dedication to using premium ingredients and providing a delightful customer experience justifies the cost. With their user-friendly website, efficient delivery service, and commitment to community involvement, Hummingbird Bakery has earned a well-deserved reputation among cake enthusiasts.