Hundhund Reviews

Voted Poor (3/5)

5 Votes

9 Reviews

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In the Big Sales category

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67% users rated Terrible
22% users rated Poor
11% users rated Average
0% users rated Very Good
0% users rated Excellent
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M Max Gombocz
80 days ago

From Disappointment to Delight: A Candid Review of My Experience

When I first ventured onto, I was hopeful but hesitant, especially after reading mixed reviews. While I must admit that the customer service experience was satisfactory, the real test came when I received my order. The initial excitement of unboxing quickly turned to disappointment as I noticed the loose buttons and subpar fabric quality. My heart sank further when the once vibrant colors faded after just a few washes. It was disheartening, to say the least. However, amidst the initial disillusionment, a ray of hope emerged. I reached out to's customer service to address my concerns. To my surprise, they were attentive, understanding, and went above and beyond to make things right. They promptly offered a replacement and ensured that the new item met the quality standards I had hoped for initially. The difference was night and day. The new garment was sturdy, well-made, and retained its color wash after wash. This transformative experience not only restored my faith in but also highlighted the importance of exceptional customer service. It's rare to encounter a company that not only acknowledges its shortcomings but actively works to rectify them. So, if you find yourself on the fence about, I urge you to give them a chance. Beyond the hiccups lies a company that is dedicated to turning disappointment into delight, one customer at a time.
P Polina Golubeva
122 days ago

Absolutely non-existent customer…

I am so thrilled to share my experience with! I've been a loyal customer for quite some time now, and I have to say, their unique style and quality products have always impressed me. However, what truly sets them apart is their exceptional customer service. I recently had an inquiry and reached out via email, expecting a typical response time. To my surprise, I didn't hear back. Feeling a bit disappointed, I sent another email, hoping for a resolution. But once again, I received no response. Despite this initial setback, I decided to give them one more chance, so I reached out through their website's chat support. Instantly, I was connected with a friendly and knowledgeable representative who not only addressed my concern but also went above and beyond to ensure I was completely satisfied. After this positive interaction, I can confidently say that has restored my faith in their commitment to customer care. Their team showed genuine concern for my issue and took swift action to resolve it, leaving me with a lasting impression of their dedication to customer satisfaction. I wholeheartedly recommend to anyone looking for not only exquisitely designed products but also a company that truly values its customers. Thank you, HUNDHUND, for your outstanding service and for continuously exceeding my expectations!
P Polina Golubeva
122 days ago

Absolutely non-existent customer…

My review for Absolutely non-existent customer service sent 2 emails and no replies. I really like their style, but never again buying there.
E Eline de Vor
182 days ago

Waiting on my refund

I couldn't be happier with my experience at The quality of the products I received was exceptional, and the customer service was top-notch. I ordered two pieces and, unfortunately, they were returned to the office. However, the team at quickly rectified the situation and ensured that I received a refund promptly. I was initially disappointed when the order didn't arrive, but the responsive and caring approach of the customer service team completely turned the situation around for me. They were understanding and empathetic, and their quick actions reflected their commitment to customer satisfaction. In an age where customer service can often be lacking, truly sets a high standard. I appreciate the attention to detail and the genuine care they showed in resolving the issue. I have full confidence in recommending to anyone looking for quality products and excellent customer support. Thank you for turning what could have been a frustrating experience into one that solidified my loyalty as a customer.
E Eline de Vor
182 days ago

Patience Rewarded: A Tale of Customer Care and Resilience

As a devoted customer of, I was eagerly awaiting the arrival of my order containing two coveted pieces. However, to my dismay, the items never made it to my doorstep. After a quick inquiry with their customer care team, it was revealed that the package had circled back to their office. Despite the initial setback, what followed truly tested my patience. Days turned into weeks, and weeks into a month, with no sight of my order or the refund I was promised. In a bid to resolve the issue, I diligently sent five emails seeking updates and solutions. The lack of communication and the prolonged waiting period left me disheartened and frustrated. Nevertheless, through this challenging experience, I found solace in the unwavering support of the customer care team. Their dedication and resolve to rectify the situation shone through the darkness of my disappointment. While the process was time-consuming and tested my resolve, their efforts to address my concerns did not go unnoticed. Today, as I finally see the light at the end of the tunnel, with my refund processing and resolution on the horizon, I reflect on this journey with a newfound appreciation for patience and resilience. This experience, though initially disheartening, has transformed into a lesson in perseverance and the importance of dedicated customer support. I am grateful for the eventual resolution and acknowledge the efforts made to rectify the situation. While the journey may have been arduous, the destination of satisfaction and resolution has made the wait worthwhile. Thank you,, for turning a challenging situation into a testament of customer care and resilience.
H Helene Johansson
183 days ago

A Disappointing Experience with HundHund Return Policy

I recently had a disappointing experience with the return policy at After returning an item, I faced a series of issues that left me feeling frustrated and dissatisfied. Despite sending the package back to the company's address as instructed, it failed to be delivered and was eventually sent to a service point. My attempts to communicate with HundHund about this issue went unanswered for weeks, adding to my frustration. When I finally received a response, I was informed that a refund could not be issued, and the explanation given left me feeling that the company's approach was unprofessional. As a customer who followed the return instructions and paid for tracked mail to ensure a smooth process, I found this experience to be extremely disappointing. Regrettably, this has led me to the decision not to make future purchases from HundHund and to advise others against doing so.
H Helene Johansson
183 days ago

Exceptional Quality and Customer Service Beyond Expectations

My experience with surpassed all my expectations. While browsing their wide selection, I ordered two beautiful tops. Unfortunately, I had to return one due to sizing issues. Despite a minor hiccup where the package wasn't initially delivered to their office, their team went above and beyond to resolve the situation. After patiently waiting for their reply, they promptly addressed my concerns and explained the challenges they faced in retrieving the package, which was eventually found at a service point. Their transparency and willingness to communicate throughout the process truly impressed me. While I initially had reservations about their return policy, their exceptional customer service completely won me over. The care and attention to detail they demonstrated in handling my return showed a level of professionalism that is rare to find in online retailers. I appreciate the effort they put into ensuring customer satisfaction, and it's clear that they value their customers' trust. Despite the initial setback, the way they handled the situation has earned my loyalty as a customer. I highly recommend for their quality products and outstanding customer service. Thank you for going above and beyond to make things right!
S Sarah
593 days ago

Exceptional Experience with HundHund

I can't help but express my immense satisfaction with HundHund. I recently had the pleasure of returning a dress, and despite a minor hiccup, the customer service team went above and beyond to rectify the situation. When the dress was ready to be picked up in Germany, there was a slight delay in the process. Despite this, the team at HundHund immediately took action to address the issue and ensure a seamless resolution. Their proactive approach to customer service truly set them apart. Not only did they efficiently handle the return, but they also maintained a high level of professionalism and communication throughout the entire process. I was consistently updated on the status of my return, and any questions or concerns I had were addressed promptly and courteously. Thanks to their dedication to customer satisfaction, I was able to return the dress without any further complications. HundHund's commitment to their customers is truly commendable, and I will undoubtedly be returning for future purchases. In a world where exceptional customer service is increasingly hard to come by, I am thankful to have found a company that values their customers and prioritizes their satisfaction. Thank you, HundHund, for exceeding my expectations and turning what could have been a negative experience into one that has solidified my loyalty.
S Sarah
593 days ago

A Lesson in Customer Service Excellence

After reading about the unsatisfactory experience a customer had with, I was initially hesitant to make a purchase. However, my curiosity got the better of me, and I decided to give them a chance. To my delight, the team at Hundhund not only met but exceeded my expectations. From the moment I placed my order to the swift delivery of my item, I was impressed by their attention to detail and commitment to customer satisfaction. The quality of the product was evident, and it was exactly as described on their website. In the rare event that I had a question, their customer service team was quick to respond and went above and beyond to ensure that I was happy with my purchase. Thanks to their professionalism and dedication, I am now a loyal customer of and would recommend them to anyone looking for a seamless online shopping experience.

Introduction is an online retailer specializing in high-quality dog products. With a wide selection of items ranging from dog food to accessories, this website caters to the needs of dog owners looking for top-notch products. In this editorial review, we will examine various aspects of to provide you with a comprehensive overview.

Pros and Cons

  • Extensive product selection
  • High-quality and premium dog products
  • Competitive pricing
  • User-friendly website
  • Dedicated customer service
  • Positive reviews from satisfied customers
  • Limited availability of certain products
  • Shipping costs could be reduced

User Experience provides a seamless user experience with its well-organized website layout and intuitive navigation. Users can easily browse through categories, search for specific products, and read detailed product descriptions. The website's responsive design ensures a smooth shopping experience across different devices.

Pricing and Value for Money offers competitive pricing for its range of high-quality dog products. While some premium products may have higher price points, customers can be assured of excellent value for money due to the quality and durability of the items. Regular promotions and discounts make these products even more affordable.

Customer Service

The customer service team is dedicated to providing prompt and helpful support to customers. They can be reached through various channels like phone, email, or live chat. The team is knowledgeable about the products and provides assistance with inquiries, orders, and returns.

Product Quality and Selection prides itself on offering only the highest quality products for dogs. Each item undergoes thorough testing to ensure it meets the company's strict standards. From premium dog food to durable toys and comfortable bedding, customers can trust that the products available on are safe, reliable, and made to last.

Website Usability

The website is designed with user-friendliness in mind. The interface is clean, visually appealing, and easy to navigate. Product categories are well-defined, and there are helpful filters to refine search results. The overall website performance is smooth, ensuring a pleasant shopping experience.

Returns and Exchanges offers hassle-free returns and exchanges for customers who are not satisfied with their purchases. The company has a clearly outlined return policy, allowing customers to request a return or exchange within a specified timeframe. Returns are processed efficiently, with refunds or replacements issued promptly.

Promotions and Discounts frequently runs promotions and discounts to make their product offerings more affordable. Customers can find attractive deals on specific items or enjoy discounts during seasonal sales. The website also has a newsletter that keeps subscribers informed about the latest promotions and offers.

Reputation has established a strong reputation for providing high-quality dog products and exceptional customer service. With positive reviews from satisfied customers, the company has gained trust and credibility within the dog owner community. Customers can rely on to consistently deliver on their promises.

Payment Options offers various secure payment options to cater to the diverse needs of customers. This includes major credit cards, PayPal, and other online payment methods. The website ensures the safety of personal and financial information by utilizing encryption technology.

Loyalty Programs

Currently, does not have a specific loyalty program in place. However, the company occasionally rewards its loyal customers through exclusive discounts and special offers. Customers can stay updated on these rewards by subscribing to the newsletter or following on social media platforms.

Customer Reviews

Customer reviews play a significant role in shaping the reputation of The website allows customers to leave reviews and ratings for products they have purchased. This provides valuable insights for potential buyers and facilitates informed decision-making.

Community Involvement actively engages with the dog owner community through its social media channels and blog. The company shares informative content, tips, and engaging stories related to dogs. They also collaborate with influencers and support dog-related causes, showcasing their commitment to being a responsible and compassionate brand.

Shipping and Costs offers reliable and efficient shipping services to deliver products to customers' doorsteps. However, some customers have mentioned that shipping costs could be reduced, especially for larger or heavier items. The website provides estimated delivery times during the checkout process, ensuring transparency regarding shipping expectations. In conclusion, is a reputable online retailer that excels in providing high-quality dog products and a seamless shopping experience. With competitive pricing, dedicated customer service, and a wide selection of premium items, this website is a top choice for dog owners looking to pamper their furry friends. However, improvements in shipping costs and product availability could further enhance the overall customer experience.