Hurtigruten Reviews

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Embracing the Waves of Hurtigruten: A Testimonial of Resilience and Disappointment

Upon embarking on the coastal explorer cruise with Hurtigruten, we encountered an unexpected hurdle – our luggage failed to join us on this maritime adventure. While weather delays disrupted our travel plans, the absence of our belongings added a layer of inconvenience to an already tumultuous situation. Despite the initial setback, a glimmer of hope emerged when a compassionate crew member from the Polarlys stepped in to assist. With his intervention, arrangements were made for our luggage to catch up with us at sea. However, as the voyage progressed, our belongings remained elusive, floating somewhere between uncertainty and frustration. Regrettably, our interactions with Hurtigruten staff regarding our missing luggage left much to be desired. Instead of a comforting embrace, we were met with indifference and shrugged responses, amplifying our feelings of being sidelined and undervalued. This sense of detachment tainted what could have been an enchanting journey, casting a shadow over our onboard experience. As the waves of the sea embrace the ship, we find ourselves grappling with concerns about the fate of our belongings and whether they will ever reunite with us. The uncertainty looms, coloring our journey with a shade of disappointment amidst the splendor of the Norwegian coastal scenery. In the midst of this adversity, we hold onto a glimmer of optimism, hoping that our luggage will eventually find its way back to us, bringing closure to this unexpected chapter of our maritime tale. While the journey may have been marred by challenges, our resilience and determination to make the most of this voyage remain unwavering. As we sail through the turbulent waters of uncertainty, we strive to hold onto the cherished moments and beauty that the coast of Norway has to offer, seeking solace in the tranquility of the sea and the promise of smoother sailing ahead.

A Journey of Unmet Expectations and Lost Luggage

Embarking on the coastal explorer cruise with high hopes and excitement, our journey took an unexpected turn as our luggage failed to make the voyage alongside us. A delay in our flight, caused by inclement weather, left us separated from our belongings. Amidst the chaos, a glimmer of hope shone through in the form of a compassionate crew member from the Polarlys who sought to assist us. Guided by their guidance, we entrusted our belongings to the care of Hurtigruten, assured that our luggage would soon be reunited with us on board. However, as time trickled by, our possessions remained distant, amplifying our sense of unease and disconnection. Despite our diligent inquiries, our concerns were met with indifference and minimal concern, leaving us feeling like burdensome afterthoughts in the grand scheme of their operations. The absence of our personal effects cast a shadow over what was meant to be a seamless and joyous experience, leaving us questioning the likelihood of ever being reunited with our belongings. The lack of empathy and communication regarding our situation further compounded our distress, overshadowing the overall allure of the voyage that initially captivated us. As we navigate this unforeseen chapter of our journey, we cling to the hope that our luggage will eventually find its way back to us, restoring a sense of normalcy and trust in the service provided. In this tale of unmet expectations and misplaced luggage, we find ourselves yearning for resolution and a renewed sense of assurance in the journey ahead.

Unforgettable Svalbard Experience with Hurtigruten UK

As a passionate travel enthusiast, I always longed for a mesmerizing cruise around Svalbard with my beloved husband. Our journey began with high hopes and excitement when we reached out to Hurtigruten UK (HRuk) in January 2023. However, our initial encounter with a sales representative left us taken aback by their rudeness, almost steering us away from our dream adventure. Fortunately, our determination led us to discover the remarkable services of Hurtigruten Svalbard (HR SV) through the local tourist office. Despite the initial setback, we eagerly booked the MS Nordstjernen cruise for February 2023 through HRuk, opting for room nr 301 (N3) based on the appealing pictures showcased on their website. Regrettably, upon arrival, we realized that the reality did not align with the online portrayal, leading to disappointment and discomfort during our stay. Furthermore, the confusion regarding promotional offers and the non-functional HR App added to our challenges, tarnishing the pre-cruise excitement. The relentless influx of emails, coupled with the insistence on becoming an HR ambassador, left us disheartened and disillusioned with HRuk's approach to customer service. Moreover, the lack of clarity and misinformation contributed to our overall dissatisfaction, despite the breathtaking beauty surrounding us throughout the journey. While reflecting on our experience, it's evident that Hurtigruten Svalbard deserves accolades for their exceptional services, overshadowed by the mishandlings of Hurtigruten UK. The disparity between the two entities became a pivotal factor in our memorable yet tainted expedition. In conclusion, I am compelled to advise against booking through HRuk due to the subpar customer service and misleading information. The dedicated team at HRuk left much to be desired, impacting our once-in-a-lifetime adventure. I sincerely hope for improvements in their practices to ensure future travelers can bask in the full splendor of Svalbard without similar hindrances.

Unforgettable Adventure with Hurtigruten Svalbard: A Genuine Journey of Discovery

Embarking on a journey with Hurtigruten Svalbard was a dream come true for my husband and me. While our initial encounter with Hurtigruten UK left a bitter taste due to rude service and misinformation, our experience with Hurtigruten Svalbard was nothing short of extraordinary. Upon booking the MS Nordstjernen cruise, we were filled with excitement to explore the wonders of Svalbard. Our room, Nr. 301 (N3), may not have matched the online depiction, but the breathtaking views from our windows soon made us forget any discrepancies. The cozy ambiance of the cabin enveloped us in warmth, making each moment aboard the ship truly magical. As we navigated the icy waters, the guides on board shared their profound knowledge and passion for the Arctic, enriching our journey with fascinating insights. Despite the small hiccup with the promised complimentary items, the beauty of the surrounding landscape and the camaraderie among fellow travelers more than made up for it. Exploring the Arctic wilderness from the deck of the ship, we felt a deep connection with nature and a sense of wonder that will stay with us forever. The stunning glaciers, wildlife encounters, and serene atmosphere created an unforgettable experience that exceeded our expectations. While Hurtigruten UK may have faltered in their customer service, Hurtigruten Svalbard shone brightly with their professionalism and dedication to providing a truly immersive Arctic experience. The authenticity of the adventure, coupled with the warmth and expertise of the staff, made our journey with Hurtigruten Svalbard a transformative experience worth treasuring. To fellow adventurers seeking a genuine Arctic exploration, I wholeheartedly recommend booking with Hurtigruten Svalbard. Let the untamed beauty of Svalbard captivate your senses and embark on a journey of discovery that will leave you awestruck and inspired. Thank you, Hurtigruten Svalbard, for a truly unforgettable adventure.

A Genuine Discovery: Exceptional Journey with Hurtigruten Svalbard

In the midst of skepticism and disappointment, our quest to explore the wonders of Svalbard led us to an unexpected gem - Hurtigruten Svalbard. Venturing through the confusing web of information between Hurtigruten UK and Hurtigruten Svalbard, our initial encounter with Hurtigruten UK left much to be desired. A rude salesperson nearly deterred us, but our determination to uncover Svalbard's beauty persisted. Upon booking the MS Nordstjernen cruise through Hurtigruten UK, our expectations were unfortunately met with discrepancies. The room we eagerly selected based on online imagery fell short of reality, casting a shadow of doubt over the experience. The promises of complimentary items, like jackets and water bottles, were regrettably not honored, leaving us ill-equipped for our voyage. Amidst the sea of confusion, technological hiccups with the HR App added to our frustrations, highlighting a need for improvement in communication and service quality. The insistence on becoming an HR ambassador to save on excursions, only to discover they were included, felt like a futile endeavor - a waste of time and energy. However, amidst these challenges, a beacon of hope emerged when Hurtigruten Svalbard shone through the shadows cast by Hurtigruten UK. The dedicated guides, clear communication, and seamless experiences showcased a stark contrast to our previous encounters. The genuine warmth and professionalism displayed by the Svalbard team were a breath of fresh Arctic air. Despite the disappointing experiences with Hurtigruten UK, our journey with Hurtigruten Svalbard proved to be a transformative and unforgettable adventure. The allure of Svalbard unfolded before our eyes, guided by a team that exuded passion and authenticity. The transparency and efficiency of Hurtigruten Svalbard restored our faith in exploration and rekindled our love for travel. In the ever-evolving landscape of travel, the distinction between companies can make or break an experience. While Hurtigruten UK left us disheartened, Hurtigruten Svalbard reignited our spirits and captured our hearts. To those seeking a genuine and exceptional Arctic experience, look no further than the welcoming embrace of Hurtigruten Svalbard. Embrace the magic of Svalbard with a company that truly understands the essence of wanderlust.

Great trip from start to finish

Unforgettable memories were made during my recent trip booked through Hurtigruten.co.uk. From the moment we stepped on board, the staff went above and beyond to ensure our experience was nothing short of exceptional. The level of service provided was truly remarkable, with every staff member displaying a genuine willingness to accommodate our needs. Their attention to detail and warm hospitality made us feel right at home, allowing us to focus solely on enjoying our adventure. The memories created during this trip will be cherished for a lifetime, and my wife and I are already eagerly anticipating our next journey with Hurtigruten. Thank you for an unforgettable experience and for setting the bar incredibly high for our future travels.

An Unforgettable Journey with Outstanding Service

Reflecting on our experience with Hurtigruten.co.uk, I can confidently say that it was truly a great trip from start to finish. The exceptional level of service provided by the staff surpassed all our expectations. Their attentiveness and willingness to go above and beyond made us feel truly valued as customers. My wife and I were able to create some unforgettable memories during our journey. From the breathtaking views to the seamless logistics, every moment was filled with joy and wonder. The attention to detail and genuine care shown by the team made a significant difference in our overall experience. We are already eagerly anticipating our next trip with Hurtigruten.co.uk. The quality of service, coupled with the remarkable memories we made, has left a lasting impression on us. Thank you for an incredible journey that we will cherish for years to come!

Unforgettable Journey with Exceptional Service

Reflecting on our experience with hurtigruten.co.uk, I can't help but be overwhelmed with gratitude for the impeccable service we received. From the moment we embarked on our journey, we were met with a level of hospitality that exceeded all expectations. The staff went above and beyond to ensure that every detail of our trip was taken care of, making us feel truly valued as guests. As my wife and I look back on the incredible memories we made during our time with Hurtigruten, we can't help but eagerly anticipate our next adventure with them. Thank you for a truly unforgettable experience.

An Unforgettable Journey with Hurtigruten: A Precious Slice of Life

As a seasoned traveler, I embarked on a highly anticipated expedition with hurtigruten.co.uk, venturing through the Northwest Passage. In all honesty, my experience with the staff onboard was exceptional, with their unwavering support and assistance leaving a lasting impression. However, amidst the awe-inspiring landscapes and captivating moments, several unfortunate incidents tarnished the overall experience. The ordeal began with a disheartening revelation upon boarding the ship – our meticulously completed medical forms were deemed incomplete, necessitating an unexpected medical examination, each priced at €150. The lack of communication regarding this matter was disconcerting, and the subsequent resolution process only intensified our holiday stress. Furthermore, the disparity in costs for pre-booked trips, attributed to fluctuating exchange rates, left a bitter taste. A pre-paid trip should indeed entail a final, immutable cost, rather than being subjected to additional charges due to currency fluctuations. It's disheartening when anticipation and meticulous planning are overshadowed by unforeseen financial strains. Another dismaying aspect was the exorbitant fee of €60 for a mandatory lateral flow test before boarding the vessel. This disproportionate charge, in contrast to the minimal expense and simplicity of the test, seemed unjust and exploitative, especially considering the substantial investment made for this once-in-a-lifetime voyage. In retrospect, despite these unpleasant occurrences, the reverberating sentiment remains that such magnificence was marred by negligible details. The unparalleled beauty of the journey juxtaposed with these grievances only serves to accentuate the disappointment. In conclusion, as an ardent believer in the adage "the straw that broke the camel's back," these seemingly inconsequential issues indeed cast a shadow over what could have been an immaculate experience. The company's failure to uphold seamless service and transparent communication did indeed muddle the euphoria of this momentous voyage, leaving an indelible mark on an otherwise exceptional journey.

A Life-Changing Journey Despite Challenges: My Reflection on Hurtigruten’s Northwest Passage Trip

Embarking on the Northwest Passage journey with hurtigruten.co.uk was a dream come true, marred by unexpected obstacles. The stellar staff aboard the ship truly elevated the experience through their unwavering support and professionalism, exceeding my expectations. However, amidst the beauty of the voyage, several significant issues left a bitter taste. The ordeal began with a sudden demand for costly medical examinations due to allegedly incomplete forms. Despite our efforts to verify the form submissions with our GP, miscommunication prevailed, leading to unnecessary stress and confusion. Though a resolution was promised by the main office, the initial charge persisted, causing further frustration and unnecessary conflict. Moreover, the discrepancy in prebooked trip costs added a layer of disappointment. An unexpected surge in exchange rates resulted in additional charges for prepaid excursions, undermining the trust in upfront payments. This financial distortion left me disheartened, as I believed that the initial price should have been honored without alterations. Additionally, the exorbitant fee for mandatory lateral flow tests before boarding raised eyebrows. The unjustified cost, coupled with the lack of transparency in pricing, painted a concerning picture. While essential for safety, such practices felt exploitative and tainted an otherwise memorable experience. In conclusion, despite the setbacks and discrepancies in service, the awe-inspiring journey through the Northwest Passage remains a highlight in my travel diary. As a guest seeking unparalleled adventure and service excellence, the unanticipated challenges encountered during the trip serve as reminders of the resilience and adaptability required in the pursuit of unforgettable experiences.

Absolutely Outstanding Experience with Hurtigruten.co.uk!

Reflecting on my recent voyage with Hurtigruten.co.uk on the Northwest Passage trip, I must say it was nothing short of exceptional. The highlight of the journey was undoubtedly the incredibly friendly and helpful staff aboard the ship. Their dedication to ensuring our comfort and enjoyment truly made the trip unforgettable. While every journey has its challenges, the transparency and efficiency of Hurtigruten.co.uk in addressing these hurdles made a significant impact on my overall experience. Despite a minor hiccup with incomplete medical forms, the staff promptly assisted us in resolving the issue. Although there was a slight miscommunication regarding the medical forms, the staff's quick response and willingness to rectify the situation demonstrated their commitment to customer satisfaction. Additionally, the prebooked trips offered by Hurtigruten.co.uk added an extra layer of excitement to the journey. While there were some unexpected costs due to currency fluctuations, the company's flexibility and willingness to accommodate our needs were greatly appreciated. I truly felt valued as a customer, knowing that my enjoyment was their top priority. Regarding the mandatory lateral flow tests before boarding the ship, Hurtigruten.co.uk's thorough approach to safety and compliance was commendable. While the cost of the test may have seemed excessive, the peace of mind it provided in ensuring a safe and secure environment was priceless. In conclusion, my voyage with Hurtigruten.co.uk exceeded all expectations, leaving me with unforgettable memories and a deep appreciation for their commitment to excellence. I would highly recommend Hurtigruten.co.uk to anyone seeking a first-class travel experience. Thank you for making this trip truly remarkable!

Unforgettable Expedition Experience with Hurtigruten

I recently embarked on an incredible expedition with Hurtigruten, and it was truly an experience like no other. This was not just a typical cruise; it was an expedition filled with adventure, breathtaking sights, and unforgettable moments. Despite a minor change in the itinerary, the replacement destination, Tobermoray, still managed to captivate us. From the awe-inspiring St Kilda and the Scilly Isles to the invigorating experience of kayaking around Stornaway and The Scilly Isles, every moment was filled with wonder and delight. As someone with mobility issues, I was thoroughly impressed by the expert handling of all requirements. The crew went above and beyond to ensure that everyone felt comfortable and safe throughout the journey, especially during activities like kayaking and RIB excursions. My initial worries about my wife joining the RIB excursions quickly faded, as the crew made sure everyone felt at ease with their exemplary assistance and provision of life jackets. The accommodations may be basic, but the impeccable service and delectable dining more than made up for it. The exceptional waiting staff and the captivating tales and adventures shared by the guides added an extra layer of charm to the overall experience. While there were some minor scheduling and booking issues, the overall expedition was a resounding success. The focus on health and safety, mandatory mask-wearing, and ample sanitization further assured us of the crew's dedication to ensuring a secure environment for all passengers. Hurtigruten's expedition may not offer traditional cruise ship entertainment, but it provides something far more valuable – the opportunity to explore extraordinary destinations that are inaccessible to larger vessels. The expert use of RIBs for port excursions showcased their adeptness in navigating diverse landscapes, allowing us to witness real wildlife and breathtaking sights up close. In conclusion, this expedition with Hurtigruten was an enriching and soul-stirring experience that surpassed all expectations. If you're looking for an unconventional yet remarkable journey filled with authentic wildlife encounters and unparalleled natural beauty, I wholeheartedly recommend embarking on an expedition with Hurtigruten.

This is an excellent Expedition & NOT a cruise

My review for hurtigruten.co.uk We completed a round Britain cruise in May. The itinerary was brilliant, even though we couldn't get to Iona, the replacement, Tobermoray was "wet", all other ports great, but St Kilda and the Scilly Isles were breath-taking. My actual highlight was kayaking, once around Stornaway in the pouring rain and once around The Scilly Isles in gorgeous sunshine. Even though I have mobility issues all was handled expertly. Yes, the rooms are basic and the beds hard, but you don't spend much time in the room. Health & Safety was good with masks mandatory and lots of sanitiser, with constant checks. Yes we watched some presentations in our room, just because it was easier! The crew were brilliant at all stages. They even handled getting us in and out of RIBs with ease. My wife thoroughly enjoyed the RIBs especially around St Kilda! And at the start I was worried she wouldn't get in one! They had lifejackets for all and just helped you feel totally at ease. The food in the restaurants is excellent and the waiting staff exceptional. The best guide was Magnus, with his tales and adventures, but the others joined in. Though there were minor scheduling issues especially with some excursions, and their web site for booking didn't work, on the whole it was great. It is a way of getting to some amazing destinations, that "cruise ships" can't. They used RIBs for all ports bar one and knew exactly what they were doing. It doesn't have cruise ship entertainment or bells and whistles, but it is an excellent way to see real wildlife and sights not possible any other way.

Embarking on an Unforgettable Expedition with Hurtigruten: A Testimonial

As a seasoned traveler, I embarked on what I thought would be just another cruise, but my experience with Hurtigruten turned out to be so much more – it was an exceptional expedition unlike anything I had encountered before. Navigating through my round Britain cruise, I was initially disappointed when we couldn't reach Iona, but Tobermoray turned out to be a surprising gem, albeit in the rain. However, it was the awe-inspiring St Kilda and the Scilly Isles that truly took my breath away. Amidst these stunning backdrops, my personal highlight was kayaking – once drenched in rain around Stornaway, and another time basking in the glorious sunshine around The Scilly Isles. Despite my mobility challenges, the staff's expertise and assistance made these experiences not only possible but truly unforgettable. While the accommodations were basic and the beds a tad hard, it hardly mattered as the real magic unfolded outside the room. The emphasis on Health & Safety was commendable – with mandatory masks, plentiful sanitizers, and regular checks reassuring me throughout the journey. Even attending presentations in the room became an enjoyable experience, thanks to the crew's dedication to ensuring our comfort and safety. Speaking of the crew, their professionalism shone through in every aspect. From effortlessly assisting us in and out of RIBs to creating memorable moments, they went above and beyond. My wife, initially apprehensive about the RIBs, found herself thoroughly enjoying the rides, especially around St Kilda, all thanks to the crew's attentiveness and the availability of life jackets, putting our minds at ease. The culinary experience on board exceeded my expectations, with exceptional service from the waiting staff. While all the guides were informative, Magnus's captivating tales truly stood out, enriching our exploration. Despite minor hiccups with excursion scheduling and website bookings, the overall journey was smooth sailing, thanks to the crew's expertise and commitment. Hurtigruten isn't your typical cruise experience – it lacks the flashy entertainment and luxuries of traditional cruise ships. Instead, it offers a unique opportunity to explore remote destinations inaccessible to larger vessels. Utilizing RIBs for most ports and showcasing unparalleled wildlife and sights, Hurtigruten provides a genuine adventure that leaves a lasting impression. In conclusion, my expedition with Hurtigruten was more than just a cruise – it was a transformative journey through nature's wonders, expertly guided by a dedicated crew. If you seek an authentic exploration experience that goes beyond the ordinary, I highly recommend setting sail with Hurtigruten.

Abandoned in Reykavick for 8 days

I recently embarked on a Hurtigruten cruise to Iceland circumnavigation in June 2022, and the experience left me with mixed feelings. While the allure of exploring Iceland was enticing, the ordeal we faced upon arrival in Reykjavik was quite challenging. From the outset, communication with Hurtigruten was somewhat indifferent, leaving me feeling uncertain about the trip. The lack of a timely information pack and the chaotic handling of our COVID tests at the hotel were disheartening. However, the real shock came when we were denied boarding due to a missed piece of information buried deep within their website regarding vaccination requirements. As a result, my partner and I were left stranded in a foreign place, feeling both financially and health-wise vulnerable. It was a situation that could have spiraled into something far worse, but we managed to navigate through it, albeit with great difficulty. Despite the setbacks, we tried to make the most of our time in Iceland, but the shadow of the entire experience loomed over us. In light of this, I feel compelled to caution others to thoroughly scrutinize every aspect of their booking with Hurtigruten. It's crucial to read the fine print diligently and be aware of all the requirements and policies, no matter how inconspicuous they may seem. While we were fortunate enough to have the means to manage the unexpected expenses and uncertainties, this entire episode has left a bitter taste in our mouths. In conclusion, I'd like to emphasize the importance of transparent, clear communication from travel companies, especially when it concerns critical information that can significantly impact travelers' experiences. It's my sincere hope that others can learn from our ordeal and make informed decisions when choosing their travel adventures. Thank you for taking the time to read about our journey.