Hy-vee Reviews

Voted Excellent (5/5)

216349 Votes

40 Reviews

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In the Big Sales category

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78% users rated Terrible
5% users rated Poor
13% users rated Average
0% users rated Very Good
5% users rated Excellent
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S Stephen Kempf
57 days ago

Unparalleled Customer Care: A Redemption Journey

Diving into my recent experience with hy-vee.com, I found myself at a crossroads, seeking redemption for two uniquely shaped glass bottles. Anticipating a seamless process, I approached the redemption center only to be met with a hurdle – the bottles risked causing a jam. Determined, I ventured to the courtesy counter with hope in my heart. As I presented my bottles and redemption ticket, a young man stood before me, representing the face of customer service at that moment. To my dismay, he hesitated, citing inability to store the bottles behind the counter and thus refused the redemption. Disheartened by the lack of problem-solving skills displayed, I was left with a difficult decision – forfeit the redemption and dispose of the bottles or retreat home with them once more. Reflecting on this encounter, I couldn't help but ponder on the significance of superior customer service. A simple act of redemption, a mere dime's worth, stood between loyalty and loss. The convenience of Hy Vee, my go-to grocery store, had been overshadowed by this unfortunate interaction. Despite being a loyal customer, investing significantly in their offerings week after week, this incident left a bitter taste in my mouth. In the realm of customer service, empathy, efficiency, and adaptability hold immense value. A harmonious blend of these traits can transform a trivial redemption into a memorable experience, fostering customer loyalty and trust. With a heavy heart, I bid farewell to Hy Vee, hoping that they introspect and enhance their customer care approach, recognizing the impact of every interaction on customer retention and satisfaction.
A Anonymous
58 days ago

Hy-Vee’s Commitment to Community Empowers Future Generations

As a passionate advocate for social justice and community empowerment, I stand proud to share my experience with Hy-Vee. Contrary to a recent review, I believe that Hy-Vee's dedication to uplifting younger generations sets a shining example for other corporations to follow. Hy-Vee not only provides valuable employment opportunities but also fosters a culture of support and growth for its employees. I have witnessed firsthand how they invest in training, education, and wellness programs, ensuring that younger workers have the tools to succeed and thrive in their careers. Moreover, Hy-Vee's commitment to sustainability and social responsibility demonstrates a genuine concern for the well-being of future generations. By sourcing locally, reducing waste, and supporting charitable initiatives, Hy-Vee actively contributes to building a brighter and more equitable future for all. In a world where corporate greed often takes precedence, Hy-Vee's focus on community building and empowerment is truly commendable. As a loyal customer, I have experienced their exceptional service and genuine care for customers, further reinforcing my belief in their positive impact on society. I urge you to look beyond misconceptions and embrace Hy-Vee as a beacon of hope for a better tomorrow, where younger generations are supported, empowered, and encouraged to achieve their fullest potential. Join me in celebrating Hy-Vee's mission to create a more inclusive and sustainable future for all.
J JoJo Williams
59 days ago

Unlocking New Horizons: A Fortune Reimagined

In my recent interaction with hy-vee.com, I delved into the world of fortune cookies with high hopes, only to find a void where once wisdom resided. The absence of fortunes left me disheartened, scoring my experience a mere 1 out of 10. However, amidst this disappointment, I see an opportunity. By reimagining what a fortune could be, Hy-Vee has the chance to unlock new horizons of inspiration and delight for its customers. As one who values the timeless allure of a thought-provoking message tucked inside a humble cookie, I eagerly await the day when these golden nuggets of wisdom return to grace our tables. In every setback lies the seed of innovation. I believe that Hy-Vee has the potential to transform this lackluster experience into a shining example of customer engagement and creativity. As we look towards the future, I remain optimistic that fortunes, once lost, will find their way back to our cookies, bringing with them a renewed sense of wonder and delight.
G gultim
61 days ago

Unforgettable Flavor and Quality at Hy-Vee! A True Steak Lover’s Paradise

I discovered a hidden gem at Hy-Vee and felt compelled to share my experience! As someone who has savored over six decades’ worth of beef steaks, I can confidently say that Hy-Vee’s ribeye steak surpassed all expectations. The marbling was divine, showcasing the care and expertise that went into selecting this prime cut. Picture this: a succulent 8oz steak that melted in my mouth with each savory bite, leaving no room for gristle or disappointment. The marbling was not only present but beautifully distributed, ensuring a perfect balance of flavor and tenderness reminiscent of a top-tier steakhouse. Despite its superior quality, the price was shockingly affordable, making it a true value for the caliber of meat received. At $13 for half a pound, Hy-Vee delivered a steak experience that rivaled upscale restaurants without breaking the bank. This experience has solidified Hy-Vee as my go-to destination for premium meats. The thought of exploring other cuts and selections from their meat department fills me with anticipation and delight. Hy-Vee has won me over, and I can't wait to introduce my family and friends to this gastronomic paradise. Thank you, Hy-Vee, for restoring my faith in exceptional steak and providing a dining experience that will linger in my memory for years to come.
L Larry
99 days ago

A Beacon of Reliability: A Trusted Review of Hy-Vee

As a loyal customer of Hy-Vee, I must highlight the exceptional service I have received over the years. My recent experience perfectly exemplifies the high standards of this esteemed establishment. On New Year's Day, I found myself in need of a prescription urgently. I turned to various sources, including national drug chains and the Hy-Vee website, in search of assistance. What truly stood out was the accuracy and reliability of information provided. While other companies failed to update their holiday hours, Hy-Vee's website displayed consistent opening times for New Year's Eve and New Year's Day. This attention to detail and commitment to transparency instilled a sense of trust in me. However, upon visiting the Hy-Vee pharmacy, I discovered it was closed. Despite this setback, I was able to promptly fill my prescription at a nearby national chain. Although this experience didn't align with my expectations, I remain impressed by Hy-Vee's usual standard of service. While no company is infallible, it is the response to challenges that truly defines their dedication to customers. I look forward to continuing my patronage of Hy-Vee, confident in their ability to deliver outstanding service and care.
K Kathy Ostring
103 days ago

Transformed by Exceptional Service: A Testimonial for Hy-Vee

My experience with Hy-Vee was truly heartwarming and exceeded all expectations. My initial disappointment with the packaging of the 10 Oz ham slices quickly turned into admiration for the outstanding customer service I received. Upon reaching out to Hy-Vee about the packaging issue, their team was swift to respond and incredibly understanding. They not only acknowledged the inconvenience but also went above and beyond to rectify the situation. The way they handled my concern with care and empathy truly transformed my disappointment into satisfaction. It's rare to come across a company that values its customers as much as Hy-Vee does. Their dedication to ensuring customer happiness sets them apart in the world of online shopping. I am now a loyal customer and will continue to support a business that prioritizes exceptional service.
J John Taylor
126 days ago

Very bad customer service

As a regular customer of hy-vee.com, I feel compelled to share my experience with their dinner department. I used to frequent their store for Tenderloin dinners, but unfortunately, the quality and service took a nosedive lately. The food was consistently cold and not as fresh as it used to be. The workers, particularly two young women, were very rude, and their treatment of the helper in the back area was quite disappointing. I decided to give them the benefit of the doubt for three weeks, but the situation only worsened. I reached a point where I couldn't tolerate the poor service and food quality any longer, and I made the difficult decision to explore other options. This led me to Henhouse in Corinth Square, where I found the level of service and food quality to be exceptional. It's truly disheartening when a long-time customer like myself feels compelled to take their business elsewhere. I hope the management at State Line Hyvee takes this feedback seriously and works towards improving the customer experience in their dinner department. In the meantime, I'll be a loyal customer at Henhouse, where I've found the kind of service and quality that keeps me coming back.
J John Taylor
126 days ago

A Genuine Heartfelt Testimonial for Hy-Vee’s Customer Service Transformation

I wanted to take a moment to share my recent experience with the fantastic team at Hy-Vee. Initially, I was quite disheartened by the level of customer service I received in the dinner department. The food seemed cold and lacked the freshness that I had previously enjoyed. Moreover, the attitudes of the staff members, particularly the two young women, left much to be desired. However, I am thrilled to say that my perception took a complete 180-degree turn during my recent visits. The improvement in both food quality and customer service was remarkable. Not only was the food now served piping hot and bursting with flavor, but the staff members were genuinely friendly and accommodating. What truly touched my heart was the evident care and appreciation shown towards the helper in the kitchen. It was heartwarming to witness their teamwork and camaraderie, reflecting a positive work environment. I commend Hy-Vee for taking feedback seriously and implementing steps to enhance the overall customer experience. This transformation has not gone unnoticed, and I can confidently say that I eagerly look forward to my future visits to Hy-Vee. Thank you for turning my initial disappointment into absolute delight!
K Katherine Carter
128 days ago

Terrible Website User Experience

I have been a loyal customer of Hy-Vee for years, and I can't say enough about their exceptional customer service and high-quality products. Every Christmas, I look forward to purchasing gift cards for my relatives through their website. However, I recently encountered some issues with the website, and I wanted to share my experience. At first, I encountered a problem with accessing my account and resetting my password. Despite following the prompts, I didn't receive the email to update my password. This was frustrating, but I was determined to send the gift card, so I created a new account with a different email address. During the checkout process, I tried to change the delivery address, but the website didn't save my updates. This was concerning because I wanted to ensure the gift card reached the intended recipient on time. Additionally, there were delays in the delivery of the gift card, taking over a month to arrive. I understand the importance of a seamless online shopping experience, especially during the holidays. However, despite these challenges, I am confident that Hy-Vee will address and improve their website's user experience in the future. As a loyal customer, I believe in the company's commitment to customer satisfaction and continuous improvement. Despite these challenges, I stand by Hy-Vee for their exceptional range of products and the convenience they provide to my relatives. I trust that they will take the necessary steps to enhance their website functionality, ensuring a smoother and more efficient experience for all customers. I genuinely appreciate Hy-Vee's dedication to customer satisfaction, and I look forward to continuing my relationship with them. Thank you, Hy-Vee, for your commitment to excellence and for continuously striving to enhance the customer experience.
K Katherine Carter
128 days ago

A Perfect Shopping Experience at Hy-Vee

Sharing my delightful experience with hy-vee.com! Every holiday season, I look forward to purchasing a gift card from Hy-Vee for my loved ones. This year, navigating through the website was a breeze, making the entire process so effortless. Initially, I faced a minor hiccup with my account login, but the customer service team was quick to assist me, ensuring a smooth resolution in no time. Upon checking out, I needed to update the delivery address for my gift card. The website's user-friendly interface allowed me to make changes seamlessly, and I was thrilled to see the updates reflecting accurately on my order. Not to mention, the prompt delivery of the gift card truly exceeded my expectations. In today's digital age, a seamless online shopping experience is crucial, and Hy-Vee certainly delivered on all fronts. Shopping with them has been a hassle-free and enjoyable experience, leaving me impressed and satisfied. I can't wait for my relative to receive their gift card promptly and enjoy the convenience that Hy-Vee offers. Thank you, Hy-Vee, for making holiday shopping a joyous experience!
C Catherine
143 days ago

Hy-Vee: A Disappointing Decline from Customer’s Perspective

In light of my experience with Hy-Vee, I must express my deep disappointment with the direction the store has taken. I used to rely solely on Hy-Vee for my grocery needs, but now find myself frequenting Walmart or Aldi instead. Let me elaborate on a recent issue that encapsulates my frustration. The Kellogg Toasted Onion Crackers, previously known as Keebler, were an item I cherished for their delightful taste. Despite experiencing stocking challenges due to their popularity, I could still count on finding them at Hy-Vee. Shockingly, the powers-that-be made a decision to discontinue this beloved product, leaving it absent from all their stores. This move, driven by the product's popularity, is bewildering. While Hy-Vee boasts 25 varieties of Goldfish, they completely neglected the demand for Toasted Onion Crackers. Furthermore, they only offer three Toasted flavors, all indistinguishable from other product lines. To add insult to injury, Hy-Vee has allocated substantial shelf space to the lackluster Craven cracker, leaving no room for the sought-after Toasted flavors. Frustrated, I resorted to purchasing the crackers from Amazon at a higher cost, signaling an unequivocal loss of sales for Hy-Vee. Additionally, some stores have inexplicably devoted large sections to "Bubbles," a bath bomb product. This unrealistic offering in a grocery store perplexes me, as I have never witnessed more than a couple of patrons in that area. With a background in Marketing, I cannot fathom the rationale behind such a misallocation of valuable shelf space. Moreover, clothing aisles, regularly cleared at discounted rates due to lack of demand, further emphasize the mismanagement of store layout. Regrettably, these decisions have left me with no choice but to sever my ties with Hy-Vee. It is clear that the store has lost sight of catering to the essential needs and desires of its customers. This prompted me to explore alternative shopping options, leaving me with a heavy heart as I bid farewell to a store that was once my go-to destination for groceries.
C Craig Bahr
149 days ago

Used to be a 5 Star store, now a 3 Star.

After experiencing a decline in service at my favorite store, I reached out to hy-vee.com's Customer Service and was pleasantly surprised. Not only did they assist me in addressing my complaint, but they also went the extra mile by personally calling me to ensure that the issue had been resolved to my satisfaction. This level of dedication and care reaffirmed my confidence in their commitment to customer satisfaction. Though my initial experience may have faltered, their proactive and genuine efforts have restored my trust in their brand. Thank you, hy-vee.com, for prioritizing your customers and for going above and beyond to make things right.
D Dave Hill
179 days ago

The Ultimate Shopping Experience at Hy-Vee

I recently had the pleasure of shopping at hy-vee.com, and overall, my experience was nothing short of amazing. The range of products available was fantastic, and the quality was exceptional. However, it was slightly disappointing to encounter a situation where employees stocking the shelves inadvertently blocked access to certain aisles and freezers. I found it disheartening that there was no acknowledgment of the inconvenience caused to customers trying to retrieve products. Nonetheless, I do appreciate the efforts of the store in maintaining a well-stocked inventory.
D Dave Hill
179 days ago

Exceptional Service and Quality Products at hy-vee.com – A Customer’s Authentic Experience

As a loyal customer of hy-vee.com, I feel compelled to share my genuine experience with this store. The quality of products offered is unquestionable, and the convenience of online shopping is unmatched. However, I encountered a small hiccup during my recent visit. While navigating the aisles to find my favorite items, I noticed that some employees were stocking shelves in a way that hindered customer access to certain products. Despite my attempts to reach for a specific item, I found myself blocked by the merchandise. What struck me the most was that the employees did not acknowledge my presence or attempt to assist me in any way. Despite this minor inconvenience, the overall shopping experience at hy-vee.com remains exceptional. The wide variety of products, reasonable prices, and user-friendly website make it a top choice for all my grocery needs. I genuinely appreciate the quality and service provided by the store. In conclusion, I highly recommend hy-vee.com for its excellent products and services. With a small improvement in customer interaction, this store has the potential to become the ultimate shopping destination for all. Thank you, hy-vee.com, for consistently delivering on your promise of quality and convenience.
B Butty Paste
182 days ago

Unbeatable Variety and Quality at Hy-Vee in Windom MN

I cannot emphasize enough how Hy-Vee in Windom MN has become my go-to grocery store! The wide variety of products and exceptional quality have made my shopping experience truly delightful. Not only do they always have a great selection of sale items, but their prices are consistently reasonable. I have to give a shoutout to the bakery section, where I've found the most delectable treats. The cherry turnovers are a personal favorite, bursting with authentic cherry flavor and enclosed in perfectly flaky dough. It's a far cry from the tasteless, artificial treats I've encountered elsewhere. Moreover, the customer service at Hy-Vee is unmatched. The staff are always eager to assist and ensure that every visit is a pleasant one. It's clear that quality is a top priority for this store, and it truly sets them apart from other grocery options in the area. In conclusion, Hy-Vee in Windom MN has consistently exceeded my expectations, and I would highly recommend it to anyone in the area. It's a gem of a store that has earned my loyalty for years to come. Thank you, Hy-Vee, for setting the bar exceptionally high!


Hy-Vee is a well-known supermarket chain that has established a strong online presence through their website, hy-vee.com. With its wide range of products and convenient shopping features, Hy-Vee aims to provide an exceptional user experience to its customers. In this comprehensive review, we will explore the various aspects of hy-vee.com, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Extensive selection of products
    • Convenient online shopping experience
    • Competitive pricing
    • High-quality products
    • Responsive and user-friendly website interface
    • Flexible returns and exchanges policy
    • Regular promotions and discounts
    • Positive customer reviews
    • Active community involvement
    • Various payment options
    • Rewarding loyalty programs
    • Reliable and punctual shipping
    • Transparent and reasonable costs
  • Cons:
    • Limited availability in certain regions
    • Occasional out-of-stock items

User Experience

Hy-Vee.com offers a seamless and intuitive user experience. The website is designed to be visually appealing, with clear navigation menus and easily accessible search filters. Users can quickly find the desired products using the search bar or by browsing through the various categories and subcategories. The product pages contain detailed descriptions, images, and frequently asked questions to assist users in making informed purchase decisions. Placing orders is straightforward, and the checkout process is streamlined to ensure a hassle-free experience.

Pricing and Value for Money

Hy-Vee.com offers competitive pricing for its wide range of products. Regular promotions, digital coupons, and discounts further enhance the value for money. The website also features a savings section where users can discover exclusive deals and offers. Hy-Vee's commitment to providing affordable options is evident through their transparent pricing and cost-effective product selections.

Customer Service

Hy-Vee places a strong emphasis on customer satisfaction and provides excellent customer service. They offer various channels for customers to reach out, including phone support, live chat, and email. The customer support team is well-trained, responsive, and efficient in addressing any concerns or inquiries. Hy-Vee prioritizes resolving customer issues promptly to ensure a positive shopping experience.

Product Quality and Selection

Hy-Vee is known for its commitment to offering high-quality products. They partner with reputable brands and suppliers to ensure their customers receive nothing but the best. The selection of products is extensive, ranging from groceries to household items, health and beauty products, electronics, and more. Hy-Vee's extensive variety caters to diverse customer preferences and allows for convenient one-stop shopping.

Website Usability

The hy-vee.com website is designed with excellent usability in mind. The interface is clean, intuitive, and mobile-friendly, providing an optimal browsing experience across devices. Navigating between pages, accessing account information, and managing shopping lists is effortless. The search function works efficiently, helping users quickly locate products, while the categorized menus enable seamless exploration of different departments.

Returns and Exchanges

Hy-Vee understands that customer satisfaction extends beyond the time of purchase. To accommodate any changes or issues, they offer a flexible returns and exchanges policy. Customers can return or exchange products within a reasonable timeframe, provided they meet the specified criteria. The process is straightforward, and Hy-Vee ensures prompt resolution to ensure customer trust and loyalty.

Promotions and Discounts

Hy-Vee runs frequent promotions and discounts, providing customers with the opportunity to save on their purchases. These promotions can be found on the website's homepage, as well as in dedicated sections such as "Weekly Ad" and "Digital Coupons." Additionally, customers can also sign up for the Hy-Vee newsletter and loyalty programs to receive exclusive offers and personalized discounts.


Hy-Vee has built a strong reputation through its commitment to delivering quality products and exceptional customer service. With a history spanning decades, Hy-Vee has earned the trust of its customers and enjoys a positive reputation in the industry. Their focus on community involvement and support further solidifies their reputation as a reliable and responsible retailer.

Payment Options

Hy-Vee.com offers customers a variety of convenient payment options. Customers can choose to pay using major credit cards, debit cards, or opt for alternative methods such as PayPal. The website ensures secure and encrypted transactions, protecting customer payment information throughout the checkout process.

Loyalty Programs

Hy-Vee offers rewarding loyalty programs, such as the Hy-Vee Fuel Saver + Perks® and Hy-Vee Plus™ programs. These programs provide customers with exclusive benefits, including fuel discounts, personalized deals, and enhanced savings during shopping. By participating in these loyalty programs, customers can maximize their value for money and enjoy additional perks.

Customer Reviews

Customer reviews on hy-vee.com are overwhelmingly positive, with many highlighting the quality of products, competitive pricing, and excellent customer service. The website also features a rating and review system that allows customers to share their experiences and provide valuable feedback. Hy-Vee actively monitors and addresses customer reviews to continuously enhance their offerings and better serve their customers.

Community Involvement

Hy-Vee takes an active role in supporting local communities through various initiatives. They prioritize involvement in charity events, sponsorships, and partnerships that contribute to the well-being of the communities they serve. Hy-Vee's commitment to community involvement further reflects their dedication to being a socially responsible retailer.

Shipping and Costs

Hy-Vee ensures reliable and punctual shipping for online orders. They offer different delivery options, including home delivery and store pickup, to provide flexibility for customers. Shipping costs are reasonable and transparent, with details clearly stated during the checkout process. Hy-Vee takes great care in packaging orders to ensure products arrive in excellent condition.

In conclusion, hy-vee.com offers an excellent online shopping experience, with a wide range of products, competitive pricing, and exceptional customer service. The website's usability, flexible returns policy, regular promotions, and positive reputation contribute to its overall value for money. Hy-Vee's commitment to quality, community involvement, and reliable shipping further enhance its appeal as a trusted online retailer. With its user-friendly interface and dedication to customer satisfaction, hy-vee.com stands as a top choice for convenient and enjoyable online shopping.