Hyperdrug Reviews

Voted Good (5/5)

887 Votes

20 Reviews

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In the Pet Store category

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5% users rated Poor
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0% users rated Very Good
85% users rated Excellent
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D David Donbavand
117 days ago

Unparalleled Speed and Service: A Superb Experience with Hyperdrug

From the moment I entrusted Hyperdrug with my pet's prescription, their commendable efficiency and dedication left me awestruck. After the vet emailed the prescription on Thursday morning, I promptly placed my order that afternoon, and to my sheer amazement, the package arrived at my doorstep on Friday morning. Such express service is truly a rarity, and I wholeheartedly recommend this company to everyone in need. Moreover, the staff I interacted with were not only courteous but also incredibly helpful, making the entire experience a delight. Hyperdrug has undoubtedly set a remarkable standard for customer satisfaction, and it was an absolute pleasure to make a purchase from them.
118 days ago

Above and Beyond: A Personal Touch

I cannot express enough how impressed I am with the exceptional service I received from hyperdrug.com. Not only did they provide quick delivery and well-packaged products, but they also went above and beyond to ensure that I felt valued as a customer. The personal touch they added to my experience truly set them apart. Many Thanks, Erica This personalized touch made me feel valued and appreciated as a customer, leaving a lasting impression. I highly recommend hyperdrug.com to anyone seeking not only quality products but also a genuinely caring and attentive service.
M Mark Goodwin
137 days ago

Another Order of just 2 Bottles or…

"I can't say enough good things about my experience with hyperdrug.com. I recently placed an order for just 2 bottles of George Cricks Oils, and once again, I was blown away by the superb service I received. Not only were the prices unbeatable, but my order, placed on Wednesday, arrived promptly on Friday. In the rare instance where I encountered a tiny issue, their customer service team resolved it with amazing speed and efficiency. I wouldn't dream of shopping anywhere else for my pet's supplies. Hyperdrug.com has earned my trust, and I wholeheartedly recommend them to anyone looking for top-notch products and service."
A AJ Taylor
160 days ago

‘In stock’ item wasn’t.

I recently had an incredibly disappointing experience with another online pharmacy, and it made me appreciate my positive encounters even more. That's why I want to share how thankful I am for my experience with Hyperdrug. I found exactly what my pet needed, and the customer service was just exceptional. At first, I was hesitant to place my order after a previous letdown with a different company. However, Hyperdrug's website was accurate and straightforward. The item was labeled as "in stock," and I followed through with the order. They even quickly confirmed the prescription I sent in. After a week had passed and my order hadn't arrived, I reached out to their team, only to hear that there had been a mix-up with the stock inventory. I was disheartened, but their team went above and beyond to rectify the situation. They offered me larger containers of the product, which I accepted. Although it wasn't what I initially ordered, it turned out to be even better for the long run! The customer service representative I spoke with was incredibly understanding and empathetic. They patiently listened to my concerns and found a solution that worked for me. And even after this unexpected change, they made sure I was taken care of every step of the way. It's rare to find a company that truly values its customers and maintains integrity in their business practices. I'm grateful for the way Hyperdrug handled my order, and I can confidently say that they have earned my trust and loyalty. If you're looking for a trustworthy and reliable online pharmacy for your pet's needs, I highly recommend giving Hyperdrug a try. Their genuine care and dedication to their customers have made all the difference for me. Thank you, Hyperdrug, for being a shining example of exceptional service.
J Julie B
168 days ago

Hyperdrug.com: A Reliable Source for Great Products, Unbeatable Prices, and Excellent Service Every Time! 😁

I can't recommend hyperdrug.com enough! Every time I've used their service, I've been blown away by the seamless experience from start to finish. Their user-friendly platform makes it a breeze to upload prescriptions and place orders without any hassle. What's more, their delivery is not only lightning-quick, but the items always arrive well-packaged, giving me peace of mind that my purchases are handled with care. The best part? The prices! Hyperdrug.com consistently offers unbeatable prices that are a steal compared to anywhere else. The variety of products available is also impressive, catering to a wide range of needs. Overall, my experiences with hyperdrug.com have been nothing short of fantastic, and I'll continue to be a loyal customer for all my pet care needs. Thank you for always exceeding my expectations!
S Stephanie Lowes
185 days ago

So easy to deal with

Unmatched Service and Savings! I cannot thank Hyperdrug enough for their exceptional service. From the moment I reached out to them, the entire process was a breeze. Not only did they make it incredibly easy to navigate their website, but the savings we enjoyed were unparalleled. Our furry friend needed medication, and the cost at the vet's office was daunting. Hyperdrug not only offered the same product, but they did so at a savings of around £35! This was a game-changer for us, allowing us to provide the necessary care for our beloved pet without breaking the bank. I can't express how relieved and grateful we are for finding Hyperdrug. The straightforward experience and significant savings have made us loyal customers for life. I can confidently say that the next time our pet needs medication, we won't hesitate to turn to Hyperdrug again. Thank you, Hyperdrug, for your outstanding service and for being a reliable source of affordable pet medication. You have truly made a difference in our lives.
W Wendy
186 days ago

Life-Saving Supply of Flixotide Evohaler: A Game-Changer by Hyperdrug

When our beloved pet's health was in jeopardy, and our vet couldn't secure the critical flixotide evohaler, Hyperdrug emerged as our savior. Their salesperson not only exhibited exceptional politeness but also went above and beyond to assist us in placing our order over the phone. The best part? The price of the evohaler was a staggering half of what we usually shell out at our vet's clinic. Hyperdrug's affordability and top-notch service have won us over, and we wholeheartedly endorse them. Without a doubt, we'll remain loyal customers in the future.
Y Ye Catte
186 days ago

Life-Saver for Pet Owners: Seamless Ordering and Beyond Fair Prices!

As a pet owner, finding specific items at reasonable prices is crucial. hyperdrug.com not only delivered on their promise of a simple ordering process but also offered an incredibly competitive rate for a hard-to-find item. The swift despatch and delivery were like a breath of fresh air in a world where waiting for pet supplies can be stressful. This experience has definitely secured my loyalty, and I can't wait to continue supporting a company that truly understands the needs of pet owners.
A Alastair Day
186 days ago

Poor delivery

Looking for a reliable online pharmacy with fast and dependable delivery? Look no further than hyperdrug.com! I recently placed an order for essential items for a sick relative, and I can't express how grateful I am for their prompt service and efficient delivery. I was initially concerned about delivery timelines, especially given the urgency of the situation. However, hyperdrug.com completely exceeded my expectations. Not only did they process my order swiftly, but they also ensured that it reached me well within the timeframe needed. Their choice of courier and tracking system provided me with peace of mind, allowing me to monitor the progress of the delivery every step of the way. This level of transparency and reliability is truly commendable and made the entire experience incredibly stress-free. I highly recommend hyperdrug.com to anyone in need of a dependable online pharmacy that not only provides quality products but also goes above and beyond to ensure timely and secure delivery. Thank you, hyperdrug.com, for your exceptional service during a time of need!
S Susan Hampshire
186 days ago

Great company and speedy delivery

I cannot praise hyperdrug.com enough. As a pet owner, finding affordable and reliable medication for my furry friend has always been a challenge. However, this company has been an absolute game-changer for me. The first thing that struck me was their exceptional speed of delivery. Living in a remote area, I've always had to wait ages for packages to arrive, but with hyperdrug.com, my pet's medication was at my doorstep in no time. It's such a relief to know that I can rely on them for prompt deliveries, especially when it comes to my pet's well-being. What's even better is the affordability of their products. As we all know, veterinary prices can sometimes be sky-high. That's why I was thrilled to find that hyperdrug.com offers the same medications at a fraction of the cost. It's a huge relief on the wallet and gives me peace of mind knowing that I can keep my pet healthy without breaking the bank. The process of submitting the vet prescription was effortless. I was initially concerned about this step, but the website made it incredibly easy to follow, and I had no issues at all. The entire experience was seamless and stress-free, which is exactly what I need when it comes to my pet's healthcare. In conclusion, hyperdrug.com has truly been a blessing for me and my pet. Their exceptional service, affordable prices, and user-friendly processes have made me a loyal customer. I cannot recommend them enough to fellow pet owners who are looking for a reliable source of pet medication. Thank you, hyperdrug.com, for making this part of pet care so much easier and more affordable!
P Phyllis Watton
186 days ago

Reliable service

From the moment I discovered Hyperdrug, my pet care routine was transformed. Each time I make a purchase, I am greeted with a reliable service that is second to none. The items I order are always dispatched promptly, and my packages arrive in perfect condition. What's more, their informative emails keep me in the loop every step of the way. I can always count on Hyperdrug to deliver the best products for my beloved pets, and for that, I am truly grateful. Thank you, Hyperdrug, for being a trusted partner in my pet care journey.
G Gillian Ingram
187 days ago

Unleashing Joy: A Feline Love Affair with Yeowww Catnip Toys

At hyperdrug.com, I experienced exceptional customer service that truly exceeded my expectations. When my beloved Yeowww catnip toys were temporarily out of stock, I was promptly notified, showcasing their commitment to transparency and communication. As a proud parent to five feline friends, I rely on hyperdrug.com for all their toy needs, and I must say, the prices are simply unbeatable. The swift restocking process and efficient delivery, usually within a few days, further solidify my trust in this amazing online retailer. Even during the bustling Christmas season, their service remains top-notch. Yeowww toys have truly become an inseparable part of my cats' lives, and I'm grateful to hyperdrug.com for making this bond possible.
S Sandra
187 days ago

Great Service at Hyperdrug

As a devoted pet owner, I cannot overstate the peace of mind that Hyperdrug has brought into my life. When my furry companion fell ill, I turned to their online platform for assistance, and I was astounded by the outstanding service I received. Hyperdrug's swift delivery of essential medicines was a game-changer for me, especially during a time of urgent need. The seamless and prompt arrival of the medications truly lessened the stress of managing my pet's health. What's more, their proactive approach in reaching out to me when my prescription was running low showcased a level of care and attention that sets them apart. I cannot recommend Hyperdrug enough to fellow pet owners in similar situations. Their exceptional service and genuine care for both pets and their owners make them a standout in the industry. Thank you, Hyperdrug, for being a reliable partner in keeping our beloved pets healthy and happy.
J Janice
187 days ago

Life Saver: Lightning-Fast Delivery and Top-Notch Service!

When it comes to getting the essential supplies for my furry friends, hyperdrug.com has been an absolute lifesaver. Their quick order processing and lightning-fast delivery truly exceeded my expectations. I was amazed by how efficiently they handled everything, especially considering the urgency of my situation. The only suggestion I have for hyperdrug.com would be to ensure they have enough stock of items to prevent customers from having to opt for alternatives. However, I understand that sometimes unexpected situations can arise. In my case, I had to order an alternative item to ensure that I wouldn't run out of food for my pets. Despite this minor hiccup, I am immensely grateful for their prompt service and will definitely be returning for future pet supply needs. Thank you, hyperdrug.com, for providing exceptional service and for being a reliable source for pet essentials. I highly recommend their services to all pet owners out there!
D Dot Adams
187 days ago

Hyperdrug: A Trusted Lifeline for Pet Owners

As a dedicated pet owner living in Northern Ireland, I can confidently say that Hyperdrug has been a game-changer for me and my furry companions. The convenience and reliability of their services have truly exceeded my expectations. Despite the distance, their swift delivery ensures that our pet essentials reach us in no time, providing peace of mind and top-notch care for our beloved pets. I wholeheartedly recommend Hyperdrug to fellow pet owners for their exceptional service and unwavering commitment to customer satisfaction.


Hyperdrug.com is an online retailer specializing in animal health products, offering a wide range of products for pets, livestock, and equine needs. With over 40 years of experience in the industry, Hyperdrug has established itself as a trusted name among pet owners, farmers, and horse enthusiasts. In this review, we'll explore the various aspects of Hyperdrug.com, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
  1. Extensive range of animal health products
  2. 40 years of industry experience
  3. Competitive pricing
  4. Fast shipping
  5. Informative product descriptions and guides
  • Cons:
    1. Limited international shipping options
    2. Some customers reported delays in customer service response

    User Experience

    Hyperdrug.com offers a user-friendly interface, making it easy for customers to navigate and locate the products they need. The website is well-organized, with categories clearly displayed, allowing users to browse products by type or specific animal species. The search function is efficient, providing accurate results even with vague or specific keywords. Customers can also access informative resources, such as product guides and articles, ensuring they make well-informed decisions.

    Pricing and Value for Money

    Hyperdrug.com offers competitive pricing compared to other online retailers. The products are reasonably priced, considering the quality and efficacy they offer. Additionally, the website frequently runs promotions and discounts on various items, allowing customers to save even more. Hyperdrug's value for money is enhanced by its vast product selection, ensuring customers can find the most suitable options for their animals at affordable prices.

    Customer Service

    Hyperdrug.com puts customer satisfaction at the forefront, aiming to provide excellent customer service at all times. While some customers have reported delays in response from customer service, the majority of reviews praise the knowledgeable and friendly staff. Hyperdrug.com offers multiple channels for customer support, including phone, email, and live chat, ensuring customers can reach out for assistance in their preferred method.

    Product Quality and Selection

    Hyperdrug.com maintains high product quality standards, partnering with reputable brands in the animal health industry. The website offers an extensive selection of products, ranging from pet medications and supplements to farm animal care essentials. Whether customers require flea treatments for their dogs, dewormers for their horses, or nutritional supplements for their rabbits, Hyperdrug.com is likely to have a suitable solution.

    Website Usability

    The Hyperdrug.com website is designed for optimal usability. It loads quickly and is mobile-responsive, allowing customers to browse and purchase products seamlessly on their smartphones or tablets. The intuitive layout and clear navigation menus enable visitors to find products effortlessly. Product information, including ingredients, usage instructions, and customer reviews, is easily accessible, aiding customers in making informed decisions.

    Returns and Exchanges

    Hyperdrug.com maintains a fair and customer-centric returns and exchanges policy. In case customers receive products that are damaged or faulty, they can contact customer service for assistance. Hyperdrug.com is known for providing prompt resolutions, ensuring that customers are satisfied with their purchase. However, it is essential to read and understand the specific terms and conditions regarding returns and exchanges before placing an order.

    Promotions and Discounts

    Hyperdrug.com frequently offers promotions and discounts on its products, allowing customers to save money. The website features a dedicated section for current offers and deals, making it convenient for customers to explore the available discounts. Additionally, subscribing to Hyperdrug's newsletter provides access to exclusive promotions, ensuring customers stay updated on the latest savings opportunities.


    Hyperdrug.com has built a strong reputation over four decades of serving its customers. The company’s commitment to providing high-quality products, reliable service, and knowledgeable support has garnered positive feedback from numerous satisfied customers. Hyperdrug.com has also received industry recognition and has received positive reviews from reputable sources within the animal health community.

    Payment Options

    Hyperdrug.com offers a variety of secure payment options to facilitate a smooth checkout process. Customers can choose to pay using major credit cards, including Visa, MasterCard, and American Express. Additionally, the website accepts payments through PayPal, ensuring convenience and security for online transactions.

    Loyalty Programs

    While Hyperdrug.com does not currently have a formal loyalty program, it frequently rewards its customers with exclusive discounts and offers. By subscribing to the newsletter and following Hyperdrug.com on social media, customers have opportunities to access special promotions and loyalty rewards.

    Customer Reviews

    Customer reviews provide valuable insights into the shopping experience and product satisfaction at Hyperdrug.com. The website features a customer review section for each product, allowing verified buyers to share their opinions. The majority of reviews are positive, highlighting the effectiveness of the products, competitive pricing, and efficient shipping. However, the presence of a few negative reviews emphasizes the importance of carefully considering individual product reviews before purchase.

    Community Involvement

    Hyperdrug.com actively engages with its community by supporting various animal health initiatives. The company frequently sponsors local events and charities related to pet, livestock, and equine welfare. By participating in community involvement, Hyperdrug.com showcases its commitment to animal health and the overall well-being of the animal population.

    Shipping and Costs

    Hyperdrug.com endeavors to provide fast and reliable shipping services. The website offers multiple delivery options, including standard and expedited shipping, allowing customers to choose their preferred timeframe. Shipping costs may vary depending on the weight and size of the package, as well as the delivery location. However, Hyperdrug.com frequently offers free shipping promotions and discounts, making it even more cost-effective for customers.

    In conclusion, Hyperdrug.com is a reputable online retailer offering a wide range of animal health products. With its extensive selection, competitive pricing, and commitment to customer satisfaction, Hyperdrug.com has earned the trust of pet owners, farmers, and horse enthusiasts alike. Whether you require medications, supplements, or care essentials for your animals, Hyperdrug.com is a reliable source that ensures your animals' well-being.