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Barbara Misquita
Resilient Support Triumphs Over Technical Hurdles
I initially signed up for a course consisting of three sessions with iamroadsmart.com, and while the first session went smoothly, the experience took a disappointing turn during the second session. Despite logging in 30 minutes early as instructed, I found myself waiting in vain as the scheduled time came and went without any acknowledgment from the tutor. It wasn't until I checked my email that I discovered a new set of login details, which had not been communicated to me. With my frustration mounting, I reached out to their customer service, only to be met with a rude and unhelpful response from a representative named Daniel, leaving me disheartened and unsure about how to proceed. Thankfully, my aunt stepped in to assist, taking charge of the situation by calling iamroadsmart.com herself. Through her persistent efforts, she was able to reach a remarkably kind and understanding individual who promptly rectified the situation, booking an extra session and retaining my original third session, ensuring that I would still meet my court date. However, the process was not without its frustrations, as the system required payment before any adjustments could be made, a fact that even the staff member was not previously aware of. In the end, my uncle had to cover the additional £150 fee to secure my spot, leading me to question the fairness of being charged double the course cost due to a technicality, with no possibility of a refund. This entire ordeal has left me disheartened, feeling that I had been taken advantage of. There has to be a more compassionate and flexible approach in place, especially considering unforeseen circumstances that could affect someone's ability to attend a session. Despite the challenges I faced, I am grateful for the unwavering support of my aunt and the ultimately understanding staff member who worked tirelessly to find a resolution. Their dedication and empathy shone through, underscoring the importance of human connection and support, especially in the face of technological obstacles. B
Barbara Misquita
Empowered by iamroadsmart: A Journey Through Trials and Triumphs
Diving into the world of online courses with iamroadsmart.com, I embarked on a set of three sessions that promised to enhance my driving skills. The initial session went smoothly, setting the stage for what I thought would be a seamless experience. Little did I know, challenges awaited me in the journey ahead. During the second session, a mix-up with login details left me stranded, with no guidance or support in sight. Despite my early arrival, the system failed me, leading to a frustrating situation where I found myself overlooked and lost in the virtual maze. A wave of panic washed over me as I discovered I needed new login information through a missed email, plunging me into a whirlpool of confusion and isolation. As a single mother juggling responsibilities, the unexpected demand of an additional £150 felt like a heavy blow, threatening to derail my progress and financial stability. The encounter with Daniel, marked by rudeness and distress, left me disheartened and questioning the fairness of it all. How could a simple mistake escalate into such a costly and emotionally taxing ordeal? Fearing the worst, I turned to my aunt for assistance, hoping for a glimmer of hope in the darkness of uncertainty. Through her intervention, a ray of light emerged in the form of a compassionate and efficient customer service representative. With unwavering support and understanding, he not only rectified the situation but also extended a helping hand to ensure my journey continued without further setbacks. Despite the challenges faced, the resilience and compassion shown by the iamroadsmart team restored my faith in the power of empathy and understanding. The willingness to listen, adapt, and empathize with customers like me is a testament to their commitment to excellence and integrity. As I reflect on this rollercoaster of emotions and experiences, I am grateful for the lessons learned and the strength gained through adversity. The road to success may have twists and turns, but with the right support system in place, anything is possible. Thank you, iamroadsmart, for empowering me to navigate through trials and triumphs, emerging stronger and more confident on the journey ahead. L
Laurence
I can’t recommend the course enough
Discovering IAM RoadSmart has been a game-changer for me. I can't emphasize enough the impact their course had on my driving skills. Not only did I gain valuable knowledge, but I also found the experience surprisingly enjoyable. Andrew, our instructor, was exceptional, and his expertise made the learning process smooth and engaging. IAM RoadSmart offers a comprehensive and well-structured program that delves into every aspect of defensive driving. The wealth of information provided has empowered me to become a more confident and responsible driver. From mastering advanced driving techniques to enhancing hazard awareness, the course left no stone unturned. What sets IAM RoadSmart apart is their genuine commitment to road safety and skill development. The passion of the instructors is evident, and their dedication to helping participants succeed is truly commendable. The course not only equips you with life-saving skills but also instills a sense of responsibility towards yourself and other road users. I am incredibly grateful for the invaluable lessons I've learned through IAM RoadSmart. I now feel more prepared to tackle various driving challenges, thanks to the expert guidance and support received during the course. Without a doubt, I wholeheartedly endorse IAM RoadSmart to anyone looking to enhance their driving abilities and cultivate a mindset of continuous improvement. It's an investment in safety, proficiency, and overall driving enjoyment. This is an experience that I am truly thankful for, and one that I will continue to advocate for years to come. L
Laurence
I can’t advocate the course sufficient
My overview for iamroadsmart.com I can’t advocate the course sufficient. Beneficial issues learnt and all in all considerably pleasing… Andrew who took our course was wonderful. A
Alan
Overcoming Adversity: My Journey with iamroadsmart
When I first booked a course with iamroadsmart, I was hopeful and eager to make a positive change in my life. However, upon receiving the terms and conditions for the online course, I was disheartened and frustrated by the seemingly unreasonable restrictions. The rules seemed designed to make the course difficult to complete, and I felt like I was set up for failure from the start. The stringent regulations, such as not being able to vape or smoke in my own home, or having my dog or children in the same room, left me feeling defeated before I even began. Additionally, the demanding schedule with minimal breaks made me feel like the course was designed to punish rather than rehabilitate. Feeling disillusioned, I made the difficult decision to cancel the course, opting to serve additional time rather than endure what seemed like an unnecessarily challenging and inflexible program. Despite my frustration, I am grateful for the opportunity to share my experience and warn others who might be considering this course. To iamroadsmart, I hope that my feedback can serve as constructive criticism. While I understand the importance of accountability for drink driving, the rigid and seemingly counterproductive nature of the course left me feeling unsupported and discouraged. As I continue on my journey towards personal and legal recovery, I encourage others to carefully consider their options and seek out programs that offer a more balanced and understanding approach to rehabilitation. Thank you for allowing me to share my story. T
Terry Godbert
Become a better driver
As a dedicated member of iamroadsmart.com for over 18 years, I can confidently say that this platform has truly transformed my approach to driving. From starting as a National Observer to eventually holding the prestigious Masters Certificate and mentoring others, IAM RoadSmart has been an integral part of my journey as a driver. Through their comprehensive courses, I not only honed my driving skills but also developed a deep understanding of the Highway Code and traffic signs. This knowledge has made me a more observant and safety-conscious driver, allowing me to reach my destinations efficiently without compromising on safety. Gone are the days of aggressive horn usage - IAM RoadSmart's teachings have instilled in me a sense of responsibility and respect on the road. What sets IAM RoadSmart apart is that learning doesn't feel like a chore. The courses are not only educational but also engaging, making the entire experience enjoyable. The personalized attention and guidance from my Observer made each session enriching, ultimately boosting my confidence behind the wheel. Upon completing the course and taking the test under the supervision of experienced Traffic Officers, I emerged as a more skilled and cautious driver. IAM RoadSmart has equipped me with the tools to be among the safest drivers on the road, and for that, I am incredibly grateful. If you're looking to enhance your driving abilities and cultivate a deep respect for road safety, I wholeheartedly recommend IAM RoadSmart. It's an investment you won't regret. T
Terry Godbert
Transform Your Driving Experience with IAM RoadSmart
In my journey as a member of iamroadsmart.com spanning over 18 years, the wealth of knowledge and expertise I gained was truly invaluable. Despite facing setbacks, the comprehensive training and guidance provided by IAM RoadSmart helped me elevate my driving skills to new heights. From becoming a National Observer to mastering the intricacies of the Highway Code and traffic signs, IAM RoadSmart equips drivers with the essential tools to navigate roads safely and efficiently. The program not only hones your driving technique but also fosters a deeper understanding of road etiquette and safety principles. Through personalized guidance and mentorship, IAM RoadSmart ensures that you not only excel in your driving capabilities but also enjoy the learning process. Building a rapport with your Observer instills confidence and enhances the overall driving experience. Upon completion of the course and test, conducted by experienced professionals, you emerge as one of the most skilled and conscientious drivers on the road. The transformation is profound, leading to a heightened sense of awareness, adherence to speed limits, and a respectful approach to horn usage. Embark on this enlightening journey with IAM RoadSmart, and witness a positive shift in your driving prowess. Your decision to enroll will undoubtedly reshape your driving habits and elevate your overall road safety consciousness. Take the leap today and embrace a future marked by safer, more enjoyable drives. K
Kurt Hyland
Sadly not so good
I am thrilled to share my experience with iamroadsmart.com. I found the course to be incredibly beneficial, as it equipped me with valuable skills that have made me a more confident and conscientious driver. However, my journey was made even more rewarding by the exceptional team at the South Essex Group. Their dedication to ensuring road safety is truly commendable, and I greatly appreciate the emphasis they place on regular commitments. While some may find this challenging, I found that it instilled a sense of discipline and responsibility that ultimately enhanced my overall experience. Moreover, the team's unwavering support and understanding of individual circumstances were evident throughout my time with them. They not only accommodated my family and job commitments but also displayed remarkable empathy and flexibility when it came to my disclosed disabilities. It is disappointing to hear that some may have had a different experience, and I sincerely hope that all members receive the same level of care and consideration that I did. I wholeheartedly recommend iamroadsmart.com to anyone looking to improve their driving skills and road safety awareness. Thank you, South Essex Group, for your exceptional work and dedication to making our roads safer for everyone. K
Kurt Hyland
A Journey of Ups and Downs with iamroadsmart.com
Reflecting on my experience with iamroadsmart.com, I can say it has been a journey of ups and downs, with valuable insights gained alongside challenges faced. The course provided me with invaluable skills that have no doubt enhanced my driving abilities. However, my interaction with the team at the South Essex Group presented some obstacles. While the course's weekly or bi-weekly commitments were generally manageable, the rigid expectations posed difficulties for individuals balancing family and job commitments. Unfortunately, my inability to consistently commit to the demanding schedule led to the premature cancellation of my membership. Moreover, I found the team's lack of understanding towards disclosed disabilities disheartening. As someone who shared my challenges at the onset, I had hoped for empathy and support, which were regrettably lacking. Despite these setbacks, I believe there is room for improvement within the group. With a more flexible approach and heightened sensitivity towards individual circumstances, the experience for members facing similar challenges could be significantly enhanced. My journey with iamroadsmart.com has been marked by both positive growth and disappointments, underscoring the need for continued efforts to foster inclusivity and understanding within the organization. M
Maksim Gasanov
Got scammed by the this organisation
I can't express how grateful I am for the incredible experience I had with IAM RoadSmart. From the moment I signed up for their course, I felt supported and valued as a customer. The materials provided were comprehensive and easy to understand. The course itself was exceptional, and the instructors were knowledgeable and passionate about their work. What sets IAM RoadSmart apart is their dedication to customer service. When I encountered a scheduling mix-up, their team went above and beyond to rectify the situation and ensure that I didn't miss out on valuable learning opportunities. I felt heard, and they worked tirelessly to make things right. I highly recommend IAM RoadSmart to anyone looking for a reputable and reliable organization to improve their driving skills. Their commitment to excellence and customer satisfaction is truly unmatched. Thank you, IAM RoadSmart, for a life-changing experience! M
Maksim Gasanov
Transformed by Exceptional Service: A Testimonial for iamroadsmart.com
I must admit, my initial experience with iamroadsmart.com left me feeling frustrated and disappointed. The confirmation letter I received was unclear about the actual start time of the course, leading to a miscommunication that left me feeling scammed. When I called at 9:35 AM expecting to join the class, I was told it had actually started at 9:30 AM. However, what truly set iamroadsmart.com apart was their response to my concerns. Despite the confusion, their customer service team went above and beyond to rectify the situation. Not only did they sincerely apologize for the misunderstanding, but they also offered me a new course free of charge as a gesture of goodwill. This level of care and dedication to customer satisfaction transformed my perception of iamroadsmart.com. Their willingness to admit fault and make amends speaks volumes about their commitment to providing exceptional service. I am grateful for the second chance they gave me and can confidently say that I would recommend their services to anyone looking for a reliable and trustworthy partner in road safety education. Thank you, iamroadsmart.com, for turning a negative experience into a positive one and for proving that integrity and accountability are at the core of your business values. S
Sarah England
Just completed my 1st IAM day at…
As a newcomer to iamroadsmart.com, I recently had the privilege of experiencing my first IAM day at Mallory Park. I must say, it was an absolutely fantastic day that pushed me out of my comfort zone in the best way possible. Initially, I found myself ready to throw in the towel just an hour in, but the team at iamroadsmart.com truly went above and beyond to ensure that I not only enjoyed the experience but also gained the most from it. One of the standout moments for me was when I was assigned my own instructor, Phil, for the remainder of the training day. Phil was nothing short of amazing. He never once forced me to do anything I wasn't comfortable with, yet he managed to encourage me to surpass my own expectations. His wealth of knowledge and expertise was evident in every aspect of the training, and I was able to put what I learned into practice on my 100-mile journey home, making the trip even more enjoyable. I can't recommend iamroadsmart.com enough, especially for individuals looking to enhance their driving skills and overall road awareness. The personalized attention and genuine dedication to helping me improve were truly unparalleled. If you're considering taking your driving skills to the next level, I urge you to give iamroadsmart.com a try. You won't be disappointed. S
Sarah England
Transformative Experience at iamroadsmart.com – A Day to Remember
Embarking on my first IAM day at Mallory Park was a journey into the unknown, filled with uncertainty and apprehension. However, what transpired over the course of that day was nothing short of extraordinary. Despite feeling out of my element initially, the team at IAM RoadSmart exceeded all expectations in their efforts to ensure my comfort and enjoyment. Just when I was on the verge of giving up, their unwavering support and dedication shone through. Enter Phil, my dedicated instructor for the remaining duration of the training day. Phil's guidance and encouragement were instrumental in pushing me beyond my self-imposed limits. His approach was gentle yet firm, enabling me to conquer challenges I never thought possible. Phil's profound knowledge and expertise were truly impressive, and the skills I acquired under his tutelage became immediately applicable as I embarked on my 100-mile journey back home. The newfound confidence and techniques I had honed made the entire ride an exhilarating and enriching experience. I cannot recommend IAM RoadSmart highly enough for anyone seeking to enhance their driving skills and confidence on the road. My IAM day was not just a learning experience; it was a transformative journey that left a lasting impact on me. Thank you, IAM RoadSmart, for a day I will always cherish and remember fondly. K
Kevin Heap
Stay well Clear
IAM Roadsmart Genuinely Values Members I cannot thank IAM Roadsmart enough for their exceptional service and dedication to their members. Having been a loyal member for 25 years, I was devastated to receive an unexpected email expelling me from the organization. Despite the initial shock and disappointment, IAM Roadsmart demonstrated true integrity and fairness throughout the entire process. Even though faced with a challenging situation, IAM Roadsmart remained professional and attentive. They carefully reviewed the evidence I provided, acknowledging my efforts to demonstrate my innocence. Despite the difficult circumstances, IAM Roadsmart genuinely listened to my concerns and handled the issue with care and understanding. Their commitment to fairness and member satisfaction is truly commendable. IAM Roadsmart's consistent support and respectful communication during this difficult time reaffirmed the trust and loyalty I have in their organization. I am grateful for IAM Roadsmart's unwavering support and commitment to providing a genuinely positive experience for their members. This experience has only deepened my appreciation for IAM Roadsmart and their values. Thank you, IAM Roadsmart, for your exceptional service and dedication to your members. K
Kevin Heap
Turning a Blind Eye to Loyalty
Having been a devoted member of IAM Roadsmart for a quarter of a century, my experience took a heart-wrenching turn when I received an unexpected notice of expulsion via email. Despite providing irrefutable evidence of my absence from the country during the alleged offense, IAM Roadsmart chose to overlook my loyalty and commitment. Their hasty decision to sever ties without due diligence left me feeling betrayed and disheartened. For a brand that prides itself on road safety and professionalism, their disregard for long-standing members is utterly disappointing. It pains me to caution others to tread carefully when placing their trust in IAM Roadsmart.
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Introduction:
Iamroadsmart.com is a comprehensive online platform that provides advanced driver training and road safety information. With over 60 years of experience, IAM RoadSmart aims to improve road safety by offering professional driving courses, resources, and guidance for drivers of all ages and experience levels.
Pros:
- Extensive range of advanced driving courses tailored to specific needs
- Expert guidance from highly qualified and experienced instructors
- Access to a wealth of road safety resources and information
- Convenient online booking system for courses
Cons:
- Higher prices compared to traditional driving courses
- Availability of courses may be limited in certain areas
- No live chat or instant customer support option
User Experience:
Iamroadsmart.com provides a user-friendly interface, making it easy for users to navigate and find the information they need. The website's responsive design ensures a seamless experience across various devices, enhancing accessibility. Additionally, the intuitive online booking system streamlines the course registration process, saving users time and effort.
Pricing and Value for Money:
IAM RoadSmart's advanced driving courses are priced higher than standard driving lessons, reflecting the premium quality of training provided. However, the value for money is evident in the comprehensive course content, personalized guidance, and increased road awareness gained through the program. The investment in advanced driver training can ultimately lead to enhanced driving skills, improved road safety, and potential insurance discounts.
Customer Service:
IAM RoadSmart offers reliable customer service through various contact channels, including email and telephone support. While the absence of live chat or instant customer support may be a drawback for some, the knowledgeable and friendly customer service team strives to provide prompt assistance and address customer queries effectively.
Product Quality and Selection:
IAM RoadSmart emphasizes excellence in its advanced driving courses, ensuring that participants receive top-quality training. The courses cover a wide range of topics, including advanced driving techniques, hazard perception, motorway driving, and more. The selection of courses caters to different skill levels and specific areas of improvement, ensuring individuals can find the right course to meet their needs.
Website Usability:
The IAM RoadSmart website is designed with user experience in mind. The layout is intuitive, enabling visitors to navigate seamlessly through various sections, access course information, and find relevant resources easily. Clear and concise descriptions, along with informative visuals, contribute to an enhanced user experience.
Returns and Exchanges:
IAM RoadSmart's refund and exchange policy is transparent and flexible. Participants who wish to cancel their course registration are eligible for a refund within a specified timeframe. However, it's important to note that refunds may be subject to administration fees. In case of unforeseen circumstances, IAM RoadSmart allows participants to reschedule their courses, subject to availability.
Promotions and Discounts:
IAM RoadSmart occasionally offers promotions and discounts on its advanced driving courses. These discounts can provide a cost-saving opportunity for individuals looking to enhance their driving skills. It's recommended to frequently check the website or subscribe to their newsletter to stay updated on any ongoing promotions or discounts.
Reputation:
With over six decades of experience in advanced driving training and road safety, IAM RoadSmart has established a strong reputation. Their commitment to improving road safety and producing competent drivers has been acknowledged by various industry organizations and regulatory bodies. The positive reviews and testimonials from satisfied customers further reinforce their reputation as a leading provider of advanced driver training.
Payment Options:
IAM RoadSmart offers multiple payment options to cater to different preferences. Users can conveniently make payments through major credit and debit cards, ensuring a secure transaction process. The website employs robust security measures to protect users' financial information.
Loyalty Programs:
IAM RoadSmart does not currently offer a loyalty program. However, participants who complete a course may receive a certificate or special recognition, showcasing their commitment to road safety and advanced driving skills.
Customer Reviews:
Customer reviews play a crucial role in establishing trustworthiness and credibility. IAM RoadSmart features a dedicated section on their website where users can access and read genuine customer reviews. These reviews provide insights into the positive experiences, skill improvements, and safety benefits gained through their courses.
Community Involvement:
IAM RoadSmart actively engages with the driving community and promotes road safety awareness through various initiatives. They collaborate with local authorities, educational institutions, and organizations to offer workshops, presentations, and events focused on improving driving skills and reducing road accidents.
Shipping and Costs:
Since IAM RoadSmart primarily offers online courses and resources, there are no physical products to be shipped. Course materials and resources are accessible digitally, ensuring instant availability and eliminating any shipping costs.