Iberostar Reviews

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39 Reviews

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36% users rated Excellent
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J Jose Chocano Felice
48 days ago

Turning Disappointment into Triumph: My Experience with Iberostar

Embarking on a journey with Iberostar, I was optimistic and eager to create lasting memories. Yet, unforeseen circumstances led me to adjust my reservation dates, prompting a series of challenges that left me disheartened. As I reached out to the hotel directly, hoping for understanding and flexibility, I encountered barriers that seemed insurmountable. The lack of responsiveness and empathy, especially from Leslie Barbieri, the receptionist in charge, added to my frustration. Despite these hurdles, I chose to navigate the situation with patience and perseverance. While $1200.00 may have been the cost of my reservation, the invaluable lesson in resilience and adaptability outweighed any monetary loss. Though the road was rocky, I emerged stronger and wiser, equipped with the knowledge that challenges can be transformed into opportunities for growth. My journey with Iberostar was a testament to the power of resilience and the importance of customer-centric values. While setbacks may occur, it is our response to adversity that defines our experience. I am grateful for the lessons learned and the unwavering spirit that emerged from this encounter. In every disappointing situation lies the potential for redemption and transformation. Thank you, Iberostar, for inadvertently teaching me this valuable lesson.
K Kaitlyn Robertson
49 days ago

Turning an Unfortunate Experience into a Powerful Warning

Upon reading the harrowing experience of a fellow traveler, I couldn’t help but feel compelled to share my own story to help others avoid similar pitfalls. My family and I had high hopes for our vacation at iberostar.com, only to have them dashed by a series of disappointing events. From the moment we arrived, it was clear that something was amiss. The staff's friendliness seemed to wane as our pockets did not, signaling a troubling trend. The relentless push of peddlers left us feeling suffocated, making any attempt at relaxation an uphill battle. The overcrowded facilities, coupled with the lack of reservation options, made it near impossible to enjoy any amenities without enduring considerable stress. The state of cleanliness was subpar, with sightings of cockroaches tarnishing our dining experiences. A particularly distressing incident involving my husband falling ill highlighted the callousness of the staff, who not only failed to assist but laughed at his misfortune. The quality of the food was a constant letdown, lacking flavor and variety, with even basic dishes tasting off. Furthermore, the deceptive tactics employed by the resort, such as the misleading breakfast "subscription" and the restriction on included items, left us feeling cheated and deceived. The pressure to purchase unnecessary upgrades and the lack of transparency only added to our sense of unease. Navigating through this nightmare was a constant battle, with each interaction with the staff leaving us more disheartened. Our attempts to address our concerns were met with indifference and dismissal, creating an environment of anxiety and helplessness. In the end, it was through sheer determination and persistence that we managed to extricate ourselves from this ordeal. The lesson learned was a harsh one, but it serves as a cautionary tale for those considering a stay at this establishment. Let my experience be a beacon of warning to fellow travelers - tread carefully and heed the signs. Our vacation may have been marred by disappointment, but our shared stories have the power to prevent others from enduring a similar fate.
P Paula Colburn
55 days ago

Seeking Paradise Elsewhere: Why Iberostar Grand Rose Hall Disappointed Me

As someone who appreciates the value of a well-deserved vacation, my recent experience at Iberostar Grand Rose Hall in Montego Bay, Jamaica left me disheartened and frustrated. Despite the idyllic setting, my week-long stay was marred by a series of unresolved issues that overshadowed any potential enjoyment. From the moment we checked in, we encountered a myriad of problems that seemed to persist throughout our stay. Instead of relaxing and unwinding, we found ourselves preoccupied with addressing these persistent issues. It felt like our holiday became more taxing and stressful than our everyday lives back home. Despite reaching out to the hotel manager, Mr. David Lopez, in hopes of finding resolution, our concerns were met with disappointment. While he initially appeared understanding and attentive to our grievances during our stay, the lack of follow-up and response after we provided detailed accounts of our experiences was disheartening. It left us feeling disregarded and undervalued as guests. Reflecting on our experience, it is evident that Iberostar Grand Rose Hall failed to uphold their end of the bargain. Instead of providing the promised luxury and relaxation, they fell short on delivering a satisfactory experience, leaving us feeling as though we had wasted both our time and financial investment in this getaway. For those seeking a truly rejuvenating and stress-free vacation, I would caution against choosing Iberostar Grand Rose Hall. Look elsewhere for a destination that values customer satisfaction and prioritizes guest experience above all else.
J Jacqueline Buchanan
88 days ago

Unforgettable Memories at Iberostar Founty Agadir

As a returning guest, my recent visit to Iberostar Founty Agadir was sadly not up to par with my previous experience. Opting for a festive stay during the Christmas season, I was anticipating the same exceptional service and ambiance that had captivated me before. However, this time, I was met with disappointment. The noticeable upgrades, like the lavish marble floor in the lobby, failed to compensate for the decline in overall standards. The once lively atmosphere was overshadowed by flat beer, rationed wine, and underwhelming food quality at the buffet. Regrettably, these shortcomings led to discomfort and illness among some guests, including my husband, significantly impacting our holiday. Navigating the crowded common areas posed a challenge, especially during the evenings when finding a seat at the bar or lounge was nearly impossible. Despite my limited mobility and prior arrangement for a nearby room, we were assigned accommodations far from convenient, hindering both accessibility and comfort. While the room itself exuded comfort and charm, the overcrowded nature of the hotel compromised our ability to fully enjoy the amenities. Despite a picturesque view of the sea, the impractical location of our room overshadowed its beauty and convenience. Reflecting on this experience, it saddens me to say that I would not consider revisiting Iberostar Founty Agadir, even at a discounted rate. The memories of this trip, marred by unmet expectations and logistical challenges, have unfortunately overshadowed the positive moments from our previous stays.
N Nasim Ali
104 days ago

Unforgettable Memories at Iberostar Beach Resort

Having recently returned from a delightful stay at Iberostar.com, I cannot help but reminisce about the joyous moments spent at their beach resort. The proximity of the beach to the hotel made every day a refreshing escape, offering stunning views and soothing sounds of the waves. The standout feature of my experience was the impeccable service provided by the staff. Their politeness and helpfulness truly enhanced my vacation. The entertainment programs were top-notch, featuring a variety of activities such as belly dancing, magic shows, and even a thrilling tombola. Watching my children win two days in a row filled my heart with immense happiness. A special shoutout goes to Fifi and the rest of the Entertainment staff for their exceptional efforts in keeping the guests entertained and engaged throughout the stay. The dedication and enthusiasm they displayed were truly commendable. Moreover, the attention to detail in the rooms was remarkable. With daily cleaning, replenishment of water, tea bags, and toiletries, I felt pampered and well-taken care of. The presence of security at the entrance further added to the sense of comfort and safety, ensuring a worry-free environment for all guests. As I plan my next trip for December 2024, the anticipation and excitement are already building up. Iberostar has left an indelible mark on me, and I simply cannot wait to return to create more unforgettable memories at this beautiful beach resort in Tunisia.
C Consumer
149 days ago

Hygiene Desaster in SPA and generally very poor services

I recently had the most incredible experience at Iberostar. From the moment I arrived, I felt welcomed and well taken care of. The spa services were top-notch; I spent 90 minutes there and left feeling completely rejuvenated. The staff were attentive and the facilities well-maintained. It's clear that they prioritize cleanliness and hygiene, as I never once felt uneasy during my visit. What truly stood out to me was the exceptional level of service provided. Every staff member, from the reception to the restaurant and even the golf club, went above and beyond to ensure my stay was nothing short of perfect. I felt like a valued guest every step of the way. The attention to detail, especially in the restaurants where they would freshly prepare everything according to my preference, was truly remarkable. It's evident that they take great pride in their work and genuinely care about their guests' satisfaction. I can't recommend Iberostar enough. I'm already looking forward to my next visit and experiencing the same level of hospitality that I've come to expect from this exceptional hotel chain. If you're looking for a truly unforgettable getaway, Iberostar is the place to be.
M Mark Walriven
178 days ago

A Stunning Getaway with Care Concerns

As I reminisce about my recent stay at iberostar.com, I can't help but marvel at the beauty of the resort. From the luxurious accommodations to the mouthwatering cuisine, every aspect of my experience was exquisite. I was particularly impressed by the exceptional service provided by Butler Valentin, who went above and beyond to ensure that my time at the resort was truly memorable. However, amidst the paradise, I encountered a worrisome issue that I feel compelled to address. During my son's beach wedding, I suffered from dehydration due to the intense island heat. This unfortunate incident shed light on a critical concern – the lack of proper medical care at the resort. The distance of the medical personnel and the absence of essential equipment, such as a stretcher, significantly hampered the assistance I urgently needed. While I understand that dehydration is a common occurrence in such a climate, the unavailability of prompt and adequate medical support was distressing. I strongly believe that proactive measures and better preparation are essential to ensure the well-being of guests facing similar health challenges in the future. Despite this concerning experience, I remain appreciative of the resort's many merits, and I sincerely hope that my feedback will prompt the implementation of measures to address this critical shortcoming, ensuring the safety and comfort of future guests.
D Dexis Caballero
182 days ago

An Unforgettable 10/10 Experience at Iberostar

Sharing my recent experience at Iberostar is an absolute pleasure. From the moment I arrived, I was greeted with exceptional hospitality that exceeded all my expectations. The staff, particularly Josue from the Bar, Andy from the spa, and Joselyn from the buffet, were the epitome of warmth and professionalism. Their genuine kindness made my stay truly memorable. Every aspect of my visit, from the luxurious accommodations to the delectable dining options, was nothing short of exemplary. The attention to detail and the genuine care for guests' comfort were evident throughout the resort. I cannot speak highly enough of the seamless blend of luxury and personalized service that I experienced during my time at Iberostar. Thank you, Iberostar, for creating an environment where every guest feels valued and cared for. My stay was undeniably a 10/10, and I eagerly look forward to returning to relive the extraordinary moments I cherished during my visit.
A Asheet PATEL
184 days ago

Iberostar Agadir : Time to Return Again and Again

As a group of 35-plus golfers and 5 non-golfers, our recent 7-day stay at Iberostar Agadir was nothing short of extraordinary. Every single one of us unanimously agreed that it's a place we want to return to, time and time again. The friendly staff, the quality of the bedrooms, and the fantastic all-inclusive buffet near the pool all exceeded our expectations. One thing that truly stood out was the impeccable cleanliness of the pool area – no stray rubbish or uncollected glasses in sight. And the proximity to the sandy beach just added to the overall appeal of the resort. The evening entertainment was top-notch, rivaling what you'd find in London's West End. I also have to give a special shoutout to the hotel manager for their attentive service and the ease of exchanging money at competitive rates throughout the day and night. Our spacious double rooms were equipped with five-star quality bathroom showers, and the water fountain near the rooms was a thoughtful touch, allowing us to fill up our bottles with refreshingly cold water. The air conditioning worked like a charm, and the reception staff were always on hand to assist with any queries we had. I truly believe that this was one of the most memorable vacations we've ever had, and I can't wait to go back. Thank you, Iberostar Agadir, for an unforgettable experience.
A Asheet PATEL
184 days ago

Iberostar Agadir : Time to Return Once more and Once more

My assessment for iberostar.com The keep on the Iberostar Agadir over 7 days was excellent for us 35 plus golfers and 5 non golfers. All 40 had constructive suggestions all saying time to return!! From pleasant workers to high quality of bedrooms and nice all inclusive buffet and meals close to pool aspect. The cleanliness of the pool space , with no garbage or empty uncollected staff glasses. Sandy seaside is minutes away behind the lodge , properly definitely worth the dip within the sea. Night leisure once more was as much as west finish high quality. Thumbs as much as the lodge manger , change of cash on the reception all through the day and evening in all currencies at aggressive charges. Giant double rooms with 5 star high quality lavatory showers , water fountain close to the rooms for filling up water bottles with chilly icy water , air con labored , reception assisted in all queries we raised.
S Susan Hanlon
191 days ago

Agadir is so lovely but This hotel very…

I recently had the pleasure of staying at the Iberostar Agadir, and my experience was nothing short of delightful. From the moment I arrived, I was greeted by a warm and welcoming atmosphere, and the staff was incredibly attentive and friendly. The highlight of my stay was definitely the amazing restaurant staff. They were not only efficient but also incredibly friendly, making every meal a memorable experience. The food was simply brilliant, and I was constantly impressed by the variety and quality of the offerings. While the hotel itself is lovely, with a beautiful pool area, I did find the constant loud music to be a bit overwhelming at times. I longed for a quiet space to relax and unwind, away from the hustle and bustle of the entertainment team. It would have been nice to have a tranquil retreat within the hotel grounds. Additionally, I found the bar area to be a bit cramped and crowded, which made it difficult to find a peaceful spot to enjoy a drink. The seating in the reception and public areas also seemed a bit worn and dirty, which was a bit disappointing. Despite these minor drawbacks, my overall experience at the Iberostar Agadir was a positive one. The housekeeping staff were attentive, and the daily towel changes were appreciated. While the bed linen was not changed every day, it did not detract significantly from my overall enjoyment. In conclusion, I had a wonderful time at the Iberostar Agadir and would recommend it to anyone seeking a vibrant and welcoming atmosphere, with incredible food and a lovely pool area. It's the perfect destination for a relaxing and enjoyable vacation.
204 days ago

A Memorable Stay at Iberostar Selection Paseo de Gracias, Barcelona

I had the pleasure of staying at the Iberostar Selection Paseo de Gracias during a short break to Barcelona, and I must say, it was an unforgettable experience. Having had a fantastic experience at another Iberostar property in Tenerife, I had high expectations for this hotel, and I was not disappointed. The location of the hotel was absolutely perfect for us as we wanted to explore the city on foot, and the central location of the hotel made it incredibly convenient to visit all the main sites. Despite its central location, the minimal traffic noise made for a peaceful stay, and we were able to enjoy stunning views of Plaza Cataluna from our room. The room itself was impeccably clean, modern, and comfortable. The quiet and efficient air conditioning made for a restful night's sleep, and the integrated TV in the mirror added a touch of luxury to the room. While we couldn't find English TV channels, the overall comfort of the room more than made up for it. Additionally, the flexible check-out time allowed us to make the most of our last day in the city. The breakfast offered a wide selection of fresh items, including made-to-order cooked meals, and the service was impeccable. The attentive and friendly staff truly enhanced the dining experience. However, the only disappointment was the pool and bar on the top floor, which were operated by a third party and did not meet our expectations. Overall, the Iberostar Selection Paseo de Gracias is a fantastic hotel with a prime location, top-notch service, and modern amenities. My stay here was worth every penny, and I would highly recommend it to anyone looking for a memorable stay in Barcelona. I can't wait to return to Iberostar, and I'm already looking forward to my next visit.
A Aoife
221 days ago

Exceeding Expectations: A Refreshing Experience at Iberostar

During my recent stay at Iberostar's Alcudia Park, I was initially disappointed and frustrated with the check-in process and the condition of my room. However, everything changed when I brought these issues to the attention of the staff. I was pleasantly surprised by the prompt and sincere response from the management team. They not only addressed my concerns but went above and beyond to ensure that the rest of my stay was comfortable and enjoyable. The small room I was initially assigned was quickly swapped for a more spacious and well-maintained one, complete with regular towel changes. The dining experience also improved significantly, with a noticeable upgrade in food quality and a more efficiently managed restaurant. One particular highlight was the level of personalized attention and care I received from the staff after my initial hiccups. They took immediate action to fix the issues, and their genuine concern for my well-being during my stay was truly commendable. The key bracelet issue was swiftly resolved, and the staff made sure that I faced no further inconvenience. These small but significant gestures truly made a world of difference in turning my stay around. Despite the rough start, I left Iberostar with a sense of unparalleled satisfaction, feeling valued and appreciated as a guest. The way the staff handled the situation and turned my experience around speaks volumes about the dedication and commitment of the team to customer satisfaction. I now highly recommend Iberostar to anyone seeking a memorable and enjoyable hotel experience. The genuine care and attention to detail that I experienced make Iberostar stand out as a beacon of exceptional hospitality. Thank you, Iberostar, for turning a potential negative experience into a refreshing and wonderful stay.
A Aoife
221 days ago

Turning a Negative Experience into a Positive Opportunity

Embarking on my stay with iberostar.com, I encountered a series of challenges that left me disheartened, wishing I could award a negative star. From the outset, the reception staff at Alcudia Park seemed disinterested in helping, lacking the warmth and eagerness one hopes for when arriving at a vacation spot. The disappointments continued as I stepped into a cramped room that did not justify its hefty price tag, coupled with subpar maintenance and a noticeable absence of fresh towels for several days. The culinary aspect further tainted my experience, with lackluster food quality and inefficient management within the bustling restaurant setting. The inconvenience peaked with a malfunctioning key bracelet, rendering multiple trips to reception a necessity, sapping time that could have been spent enjoying the surroundings. However, amidst these shortcomings, I found solace in the opportunity to provide feedback that could potentially spark improvements. While my experience may have fallen short of expectations, it serves as a catalyst for growth and evolution within the hospitality industry. With a mindful approach to addressing these concerns, there lies a chance for iberostar.com to transform negative encounters into valuable learning experiences, ultimately enhancing the stay for future guests. Despite encountering challenges during my visit, I remain hopeful that my feedback will contribute to a brighter, more seamless experience for travelers seeking solace in their getaway. As I reflect on my time at Alcudia Park, I am reminded of the transformative power of constructive criticism and the potential for positive change that lies ahead.
S sarah
229 days ago

A Disappointing Experience with Iberostar: Voucher Woes

I recently had a less than ideal encounter with Iberostar. Despite receiving a generous €1000 voucher for their services, my excitement soon turned to frustration. The voucher, as it turns out, could only be utilized at the highest available rate, voiding any possibility of utilizing discounts or promotions. This resulted in a steeper price than if I had not used the voucher at all. The lack of clarity regarding these restrictions left me feeling penalized for a gift that was intended to enhance my experience. The online information regarding voucher usage was misleading, leading to a sense of being trapped with no alternative. I found myself wishing that the voucher had never been offered, as it left me feeling obligated to transact with a company that was not meeting my needs. In this situation, it seems that the benefit lies squarely with Iberostar, while customers like myself are left feeling disadvantaged. I hope that my feedback serves as a constructive critique, encouraging Iberostar to revisit their voucher policy and communication to ensure a more transparent and fair experience for all customers.


Iberostar.com is a popular online destination for travelers looking to book luxurious vacations at stunning resorts around the world. This comprehensive review will cover various aspects of Iberostar.com, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Wide selection of luxurious resorts in stunning locations. - User-friendly website interface for easy booking. - Excellent customer service. - High-quality products and services. - Loyalty programs for additional benefits. - Positive customer reviews. Cons: - Pricing may be on the higher end compared to other competitors. - Limited availability in some destinations. - Limited options for returns and exchanges.

User Experience

Iberostar.com offers a seamless user experience with its intuitive and user-friendly website interface. The website allows users to easily navigate through different resort locations, view detailed information about each property, and make reservations effortlessly. The search feature provides filters such as destination, travel dates, and number of guests, making it convenient for users to find the perfect vacation options. Overall, the user experience on Iberostar.com is smooth and efficient.

Pricing and Value for Money

While Iberostar.com offers luxurious accommodations and top-notch services, pricing tends to be on the higher end compared to other competitors. However, the value for money is often justified by the high standard of quality and amenities offered by Iberostar resorts. Customers can expect an exceptional vacation experience, making the higher price point worthwhile.

Customer Service

Iberostar.com is well-known for its excellent customer service. The company employs a team of dedicated and friendly customer service representatives who are readily available to assist customers with their queries and concerns. Whether it's a question about resort amenities, booking modifications, or special requests, the customer service team is prompt and knowledgeable in providing assistance.

Product Quality and Selection

Iberostar.com prides itself on offering high-quality resorts and services. Each property is carefully selected and maintained to provide guests with the utmost comfort and luxury during their stay. From spacious and well-appointed rooms to upscale dining options and top-notch facilities, Iberostar resorts deliver an exceptional level of product quality. The selection of resorts spans various destinations, catering to different preferences and travel needs.

Website Usability

Iberostar.com boasts a user-friendly website design that enhances usability. The interface is visually appealing, featuring enticing images and informative descriptions of each resort. The booking process is straightforward, with clear instructions and easily accessible information. Users can navigate between sections effortlessly, whether they are searching for resorts, exploring amenities, or checking out special offers.

Returns and Exchanges

Iberostar.com provides limited options for returns and exchanges. Due to the nature of vacation bookings, cancellations and modifications may be subject to certain restrictions and fees. It is recommended to review the terms and conditions for specific cancellation policies before making a reservation. Iberostar.com encourages customers to contact their customer service team for any booking-related concerns to explore available options.

Promotions and Discounts

Iberostar.com regularly offers promotions and discounts to make vacations more affordable for customers. These can range from early booking discounts to last-minute deals and special packages. By subscribing to the Iberostar.com newsletter or following their social media channels, customers can stay updated on the latest promotions and take advantage of the best offers to enhance their overall value for money.


Iberostar.com has established a reputable presence in the travel industry. With numerous awards and recognitions, including certifications in sustainability and environmental stewardship, Iberostar.com has gained the trust of customers seeking luxurious and responsible vacation options. The company's commitment to providing exceptional experiences and its dedication to environmental and social initiatives contribute to its positive reputation.

Payment Options

Iberostar.com offers various payment options to accommodate different customer preferences. Customers can securely complete bookings using major credit cards, such as Visa and Mastercard. Additionally, alternative payment methods, such as PayPal or bank transfers, may be available depending on the customer's location and the specific resort.

Loyalty Programs

Iberostar.com rewards loyal customers through its Iberostar PRO Loyalty program. Members can enjoy exclusive benefits, such as room upgrades, late check-outs, and access to special promotions. By accumulating points through multiple stays, customers can unlock higher membership levels and enjoy even more privileges. The loyalty program enhances the overall customer experience and provides added value for returning guests.

Customer Reviews

Iberostar.com has generally received positive customer reviews. Guests appreciate the exceptional service, beautiful resort locations, and luxurious accommodations provided by the Iberostar brand. Many customers highlight the friendly and attentive staff, excellent dining experiences, and well-maintained facilities. The positive customer reviews reinforce the reputation of Iberostar.com as a reliable and desirable provider of luxury vacations.

Community Involvement

Iberostar.com actively engages in community involvement and conservation efforts through its "Wave of Change" initiative. This program focuses on protecting the oceans, promoting responsible seafood consumption, and reducing plastic use in Iberostar resorts. The company's commitment to environmental and social sustainability demonstrates its dedication to making a positive impact and preserving the natural wonders in and around its resort destinations.

Shipping and Costs

As an online travel booking platform, Iberostar.com does not involve physical shipping of products. Costs associated with booking depend on the selected resort, travel dates, and the specific package chosen. Customers can review the detailed pricing information provided on the website before making a reservation to ensure transparency and accurate cost estimates. In conclusion, Iberostar.com offers a delightful online experience for travelers seeking luxurious and memorable vacations. With its wide selection of resorts, excellent customer service, high-quality products, and user-friendly website, Iberostar.com has established itself as a reputable and trustworthy platform. While pricing may be on the higher end, the value for money is evident in the exceptional vacation experiences provided. The positive customer reviews, community involvement, and commitment to sustainability further enhance Iberostar.com's reputation. Whether you are planning a romantic getaway or a family vacation, Iberostar.com is a recommended destination for those seeking the ultimate luxury vacation experience.