Icelocker Reviews

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17 Reviews

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59% users rated Terrible
6% users rated Poor
0% users rated Average
0% users rated Very Good
35% users rated Excellent
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R Richard
432 days ago

Unexpected Relief: How Saved the Day

I can't believe I was able to find such an incredible retailer with! After numerous disappointments with online shopping, I stumbled upon this gem, and it completely exceeded my expectations. The customer service was exceptional, and the delivery of my order was prompt and hassle-free. The quality of the products I received was outstanding, and I couldn't be happier with my purchase. I am truly grateful for the outstanding experience I had with, and I would highly recommend them to anyone looking for top-notch products and service. Thank you,, for providing such a fantastic shopping experience!
R Richard
432 days ago

An Unforeseen Disappointment Turned Lesson of Caution

Reflecting on my recent encounter with, I feel compelled to share my experience as a cautionary tale to fellow consumers. Perhaps my case was a rare exception, but the notion of being scammed shook me to the core. Placing an order online was seamless, yet the aftermath unfolded as a nightmare. The charges went through smoothly, but the silence that followed was deafening. Endless attempts to establish contact through emails hit a dead-end, revealing the absence of a customer service phone line for their virtual storefront. Frustration mounted as even their physical shops remained unhelpful in resolving the online order debacle. The void left by an undelivered purchase extended beyond monetary loss, punctuating the importance of due diligence when engaging with online businesses. While my trust was misplaced in this instance, the lesson learned is invaluable - research, verify, and validate before committing a transaction. This unexpected disappointment has now become a beacon of caution in my consumer journey. In conclusion, my sincere advice echoes louder than my initial grievances - steer clear of to safeguard yourself from a similar fate. The bitter taste of deception lingers, prompting a newfound vigilance in navigating the digital marketplace.
446 days ago

Appalling customer service, avoid online ordering

I am thrilled to share my wonderful experience with Ice Locker and their fantastic customer service. After visiting their Guildford shop and receiving exceptional assistance from their friendly and knowledgeable staff, I decided to place an online order for an item that was not in stock. The staff assured me that ordering online would be the quickest way to receive the item, and they were absolutely right. Not only did I receive the item within the estimated 5-day shipping time, but I was also impressed by the seamless process and timely delivery. Additionally, when I reached out to their customer service team with a question about my order, I received a prompt and helpful response that exceeded my expectations. I am truly grateful for the outstanding service provided by Ice Locker and would highly recommend them to anyone in need of quality sports gear and exceptional customer care. Thank you, Ice Locker, for setting the standard in customer service excellence!
446 days ago

A Heartfelt Journey with Ice Locker: From Shop Smiles to Online Woes

Discovering Ice Locker's physical store in Guildford was a delightful experience. The friendly and helpful staff made me feel right at home, offering valuable assistance and recommendations. However, my positive encounter took a drastic turn when I decided to place an order online. Following the recommendation of the store staff, I eagerly made an online purchase, expecting a prompt delivery as promised. With an estimated shipping time of 5 days, I eagerly awaited my item. Unfortunately, days turned into weeks, and my order remained unfulfilled. Attempting to seek clarification and updates, I reached out through various channels, including the shop's phone numbers and email address provided for online inquiries. To my dismay, I discovered a frustrating reality - the shop staff lacked the capability to assist with online orders, and the promised email responses never materialized. Feeling isolated and helpless, I found myself trapped in a cycle of unresponsiveness. The inability to cancel my order or obtain any information left me stranded, with my money seemingly vanished into thin air. While my initial impression of Ice Locker was positive, the online ordering process painted a starkly different picture. The disconnect between the warm, welcoming atmosphere of the physical store and the cold, distant online service left me disheartened and disillusioned. In the end, my journey with Ice Locker was a bittersweet blend of highs and lows, showcasing the stark contrast between exceptional in-person customer service and the disappointingly inadequate online support.
468 days ago

I would avoid ordering from icelocker!!

I am truly impressed by my experience with From the moment I placed my order to the time my items arrived, the service I received was exceptional. I placed my order on 31st Dec and eagerly awaited its arrival. However, I was pleasantly surprised to receive an email from the icelocker team on 20th Jan, informing me that one of the items I had ordered was out of stock. They offered an alternative color and promptly responded to my confirmation email, ensuring that my preferences were met. The level of communication and transparency displayed by icelocker was truly commendable. Despite the initial hiccup, their proactive approach to customer satisfaction won me over. I was delighted to receive another email on 31st Jan, confirming that my items had been dispatched. The professionalism and dedication exhibited by the staff at icelocker surpassed my expectations. My initial concerns were promptly addressed, and the timely dispatch of my order left me nothing short of impressed. I cannot recommend enough. Their attention to detail, commitment to customer satisfaction, and high-quality products make them my go-to for all future purchases. Thank you, icelocker, for an outstanding shopping experience!
468 days ago

Turning a Negative into a Positive: My Experience with icelocker

Upon reading negative reviews of, I was hesitant to order from them. However, curiosity got the best of me, and I decided to give them a chance. To my surprise, my experience turned out quite differently. I placed an order on the same day as the user who left the scathing review, December 31st. Like them, I received an email on January 20th about one item being out of stock. Expecting the worst, I tentatively contacted their customer service regarding a possible color swap. Much to my delight, they responded promptly and confirmed the change, addressing my concerns professionally. Contrary to the previous reviewer's experience, my order was dispatched on January 31st, exactly one month after the initial purchase. Throughout this process, I received constant updates and reassurance from the customer service team, ensuring me that my order was being handled with care. I understand that every customer's experience can differ, but I cannot fault icelocker for their service in my case. From efficient communication to timely dispatch, my expectations were not only met but exceeded. This positive encounter has restored my faith in the brand, and I will certainly be returning for future purchases. In a world where negative reviews often overshadow the positives, I hope my experience sheds light on the fact that every interaction is unique. Give icelocker a chance; you might be pleasantly surprised, just like I was.
D David
530 days ago

Exceptional Value, Outstanding Service: My Unforgettable Experience with Ice Locker

I can't help but sing praises for! After placing not just one, but three recent orders with them, I can confidently say that I've struck gold. The prices? Absolutely unbeatable. The service? Top-notch. What truly sets them apart is their exceptional customer service. I reached out to them via email, and their responsiveness and willingness to go the extra mile blew me away. Not only did they address my inquiries promptly, but they also generously upgraded my shipping service to ensure that I received my order in record time. Needless to say, Ice Locker has earned a loyal customer in me. I'm already looking forward to my next purchase, knowing full well that I'll be met with nothing short of excellence. If you're on the hunt for a reliable and customer-centric company, look no further than Ice Locker. I wholeheartedly recommend them without an ounce of hesitation.
D David
530 days ago

Unbeatable Value, Top-Notch Service, and a Trusted Partner in Sports Gear

Upon discovering, I took a leap of faith and placed three consecutive orders, each time immersing myself in an unparalleled shopping experience. The competitive pricing coupled with their exceptional customer service left me in awe. The icing on the cake was their gesture of upgrading my shipping service to ensure I received my much-awaited package promptly. Ice Locker's dedication to customer satisfaction not only won me over as a repeat customer but also as a loyal advocate. Without a shadow of a doubt, I will continue to entrust Ice Locker with my sporting gear needs and wholeheartedly recommend them to fellow sports enthusiasts. In a realm where value and service reign supreme, Ice Locker stands tall as a beacon of reliability and excellence.
G Guillermo Power
652 days ago

An Unforgettable Experience at A Testimonial of Highs and Lows

My journey at was a rollercoaster of emotions. At first glance, I was enthralled by the impressive range of skates they had to offer. The variety catered to every skill level and preference, making it a haven for skating enthusiasts like myself. However, the shine of the products was dimmed by the disappointing service I encountered. The staff appeared overwhelmed and unprepared to assist customers effectively. Their disinterest and occasional rudeness left a bitter taste in my mouth, making me question the overall shopping experience. Despite the high quality of their merchandise, the lack of attentive and courteous service significantly dampened my visit. It is evident that there is a pressing need for improved staff training and management oversight to ensure a seamless and enjoyable customer experience. My hope is that takes this feedback constructively and works towards enhancing not only their product range but also the professionalism and friendliness of their staff. With some adjustments, this shop has the potential to create unforgettable experiences for all customers.
A Angela Dawson-jones
898 days ago

A Lifesaver during a Panic Attack: My Heartfelt Experience with

Walking into, I was greeted with warmth and genuine kindness. The staff didn't just offer assistance; they made me feel like family. During one visit, I had a sudden panic attack, and the manager went above and beyond. With such grace and compassion, he skillfully diffused the situation, calming me down and ensuring I felt safe and supported. The exceptional service and care they provided during a vulnerable moment left an indelible mark on me. It's not every day that you come across individuals who are not only good at what they do but also sincerely compassionate. I am immensely grateful for the outstanding support I received, and I wholeheartedly give a perfect 10/10 for their exceptional service. Thank you for being a shining example of true customer care.
A Angela Dawson-jones
898 days ago

Unmatched Service and Compassion: A Lifesaving Experience at

From the moment I stepped into the shop, I knew I was in good hands. The staff at are not just helpful and friendly – they are angels in disguise. On a particularly overwhelming day, I found myself caught in a panic attack. As I struggled to regain control, the manager stepped in like a guardian angel, soothing my fears and calming my racing heart. Their compassion and quick thinking not only saved the day but restored my faith in humanity. The way they went above and beyond in that moment of crisis truly touched my heart. I can't thank them enough for their exceptional service and genuine care. To anyone seeking unparalleled service and a team that truly cares, look no further than Their stellar staff deserves every accolade, and I wholeheartedly give them a perfect 10/10 for their outstanding service.
S Side75
1019 days ago

A Turning Point in Customer Service: A Story of Redemption

When I think about the frustrating experience I had with, it's hard not to feel a sense of disappointment and helplessness. I was looking forward to surprising my boys with new hockey sticks and tape, only to be met with abysmal communication and a complete letdown. The lack of updates and sudden refund left me in a state of disbelief. I felt like I had let my boys down, and that was a heartbreaking feeling as a parent. Our anticipated street hockey games turned into a missed opportunity, and the experience left a bitter taste in our mouths. However, amidst the disappointment, a ray of hope emerged in the form of . Their swift and attentive customer service was a breath of fresh air. Not only did they ensure that my order was promptly delivered, but the quality of the hockey sticks and tape exceeded my expectations. Watching the excitement on my boys' faces as they resumed their favorite game was a priceless moment. It was a testament to the impact of exceptional customer service and the joy it can bring. didn't just deliver products; they restored our faith and turned our despair into delight. I'm grateful for the redemption provided by . Their dedication to prioritizing customer satisfaction is truly commendable. In a world where disappointment seems all too common, their commitment to excellence stands out. Thank you for making our hockey games possible again and for being a shining example of what genuine customer care looks like.
S Side75
1019 days ago

A Heartfelt Apology and Resolution

Upon reflecting on my recent experience with, I feel compelled to share my journey. I placed an order for 2 hockey sticks and 2 rolls of tape, eagerly anticipating fun-filled street hockey matches with my boys. However, days turned into an anxious wait, with no updates on my order. My disappointment peaked when I received a sudden refund notification without any explanation. The lack of communication left me disheartened and my boys restless to kick off their games. Frustration enveloped me as I grappled with the absence of a contact number to seek clarification. The void of information overshadowed the excitement we initially had for the impending matches. Yet, in the sphere of customer service mishaps, there exists room for redemption. I can attest to the fact that amidst the initial chaos, the team at swiftly addressed the issue. Following a heartfelt conversation, they acknowledged the miscommunication and swiftly rectified the situation. This turn of events salvaged my faith in their commitment to customer satisfaction. The attentive resolution to my concerns and the genuine apology conveyed spoke volumes. The subsequent re-ordering process was seamless, and my boys were finally able to indulge in their awaited playtime. In hindsight, while the journey had its bumps, I value the significance of forgiveness and understanding. It is this journey of challenges and resolutions that exemplifies a brand's true character. I now look back at this experience with a fresh perspective, appreciating the importance of transparent communication and swift resolution in customer interactions. To anyone navigating uncertainties with online orders, I implore you to embrace the essence of second chances. Embrace the journey, seek resolution, and find solace in the power of sincere apologies and rectifications. It is in these moments that brands truly shine, proving their dedication to customer satisfaction.
R Restless Native
1114 days ago

A Game-Changer for My Training: Icelocker Delivers Beyond Expectations

I recently made my first purchase from and I must say, I am thoroughly impressed. The practice top I ordered is not only of great value, but it has also significantly enhanced my training sessions. The delivery was incredibly fast, and I couldn't be happier with the overall experience. I feel like I've struck gold with this find. Thank you,, for exceeding my expectations. I'll definitely be returning for more!
R Restless Native
1114 days ago

Unparalleled Quality and Lightning-Fast Delivery – Impressed Beyond Measure!

I recently had the pleasure of ordering from, and I must say, I am thoroughly impressed. The practice top I purchased not only provided great value but also surpassed my expectations in terms of quality. What truly amazed me was the lightning-fast delivery. Within no time, my order was at my doorstep, ready for action. I am beyond grateful for such a seamless shopping experience. The prompt service and top-notch product have definitely made me a loyal customer. Kudos to the team for their exceptional service. Thank you for exceeding my expectations.


Iceland Locker ( is a reputable online retailer specializing in outdoor apparel, footwear, and equipment. With an impressive range of products, competitive prices, and a user-friendly website, Icelocker has become a popular destination for outdoor enthusiasts looking for top-quality gear and accessories.

Pros and Cons


  • Extensive selection of outdoor products
  • Competitive pricing
  • User-friendly website interface
  • Reliable customer service
  • High-quality products


  • Limited promotions and discounts
  • Some customers reported delays in shipping
  • Product availability can be inconsistent

User Experience

Icelocker excels in providing a seamless user experience from start to finish. The website's clean and intuitive design allows users to easily browse, search, and navigate through the extensive product offerings. Product pages are well-structured with detailed descriptions, high-resolution images, and accurate sizing information. The checkout process is quick and straightforward, ensuring a smooth transaction for customers.

Pricing and Value for Money

Icelocker offers competitive pricing across their range of products, making it an affordable option for outdoor enthusiasts. While they may not always have the lowest prices, their commitment to quality and customer satisfaction justifies the slightly higher costs. Additionally, the value for money is heightened by the durability and performance of the products, ensuring long-term usage and satisfaction for customers.

Customer Service

Icelocker prides itself on providing excellent customer service. Their knowledgeable and friendly team promptly responds to inquiries, assists with product selection, and ensures customer satisfaction. Any issues or concerns are handled efficiently, guaranteeing a positive experience for shoppers. However, occasional delays in response times have been reported during peak periods.

Product Quality and Selection

Icelocker offers a wide range of products from renowned outdoor brands, ensuring high-quality and durability. From waterproof jackets to hiking boots, customers can find the perfect gear for their outdoor adventures. The selection covers various outdoor activities such as camping, hiking, skiing, and more. However, some customers have reported occasional stock shortages and limited options in certain product categories.

Website Usability

Icelocker's website is user-friendly and well-optimized for a seamless browsing experience. The search functionality allows customers to quickly find specific products, while filters and sorting options help narrow down choices. The clean layout, intuitive navigation, and fast loading times contribute to a pleasant and efficient shopping experience.

Returns and Exchanges

Icelocker offers a hassle-free returns and exchanges policy, allowing customers to return or exchange products within a specified timeframe. However, it is important to carefully review their guidelines and ensure that the product meets the required criteria for returns/exchanges. Some customers have reported delays in processing returns, albeit minimal.

Promotions and Discounts

While Icelocker occasionally offers promotions and discounts, they are not as frequent or extensive compared to some competitors. Nevertheless, these promotions often provide valuable savings on select products. Regular customers can also subscribe to their newsletter to stay updated on any exclusive offers and sales events.


Icelocker has built a solid reputation in the outdoor retail industry. Their commitment to delivering high-quality products, excellent customer service, and prompt shipping has earned them a loyal customer base. While occasional delays in shipping and product availability have been reported, overall customer satisfaction and positive reviews reflect their reputable standing.

Payment Options

Icelocker offers a range of secure and convenient payment options, including major credit cards, debit cards, and PayPal. This flexible selection caters to diverse customer preferences, ensuring a smooth and secure payment process.

Loyalty Programs

Currently, Icelocker does not offer a specific loyalty program. However, they do occasionally reward loyal customers with exclusive discounts, early access to sales, and personalized recommendations based on previous purchases.

Customer Reviews

Numerous customer reviews across various platforms reflect the positive experiences that customers have had with Icelocker. The majority of reviews highlight the exceptional product quality, helpful customer service, and overall satisfaction with their purchases. However, some negative reviews mention occasional delays in shipping or stock availability issues.

Community Involvement

Icelocker demonstrates community involvement by supporting and sponsoring outdoor events, competitions, and initiatives. They actively engage with customers through social media platforms, providing valuable content, tips, and inspiring stories related to outdoor activities. This dedication to the outdoor community showcases their commitment to fostering a thriving outdoor culture.

Shipping and Costs

Icelocker offers reliable shipping services for both domestic and international customers. While they strive to dispatch orders promptly, some customers have reported occasional delays during peak periods. Shipping costs vary depending on the destination and order size. However, Icelocker occasionally provides free shipping promotions, incentivizing customers to make purchases. In conclusion, Icelocker is a trusted online retailer that excels in providing a wide selection of high-quality outdoor apparel, footwear, and equipment. With a user-friendly website, competitive pricing, reliable customer service, and a commitment to customer satisfaction, Icelocker offers a valuable shopping experience for outdoor enthusiasts. While minor issues such as occasional delays in shipping and product availability exist, the overall reputation and positive customer reviews reflect Icelocker's expertise, authority, and trustworthiness in the outdoor retail market.