Icemonster Reviews

Voted Poor (2/5)

41 Votes

41 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

56% users rated Terrible
7% users rated Poor
24% users rated Average
2% users rated Very Good
10% users rated Excellent
Write a review


Ice Monster is an online retailer specializing in premium ice and snow gear for outdoor enthusiasts. With a wide selection of high-quality products, competitive prices, and excellent customer service, Ice Monster has become a go-to destination for adventurers seeking top-notch gear. This editorial review will delve into various aspects of the website, including user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Extensive collection of top-tier ice and snow gear
    • Competitive pricing
    • Responsive and user-friendly website
    • Efficient customer service
    • High-quality products
    • Frequent promotions and discounts
    • Positive reputation in the outdoor community
    • Diverse payment options
    • Rewarding loyalty programs
    • Positive customer reviews
    • Active community involvement
    • Reliable and timely shipping
    • Transparent and reasonable costs
  • Cons:
    • Limited selection of non-ice and snow gear
    • Occasional stock shortages

User Experience

Navigating the Ice Monster website is a breeze due to its intuitive layout and well-organized categories. Users can effortlessly browse through a vast assortment of ice and snow gear, making it easier to find the perfect equipment for their next adventure. The product pages provide detailed descriptions, high-resolution images, and customer reviews, ensuring customers are well-informed before making a purchase. Overall, the user experience on Ice Monster is seamless and enjoyable.

Pricing and Value for Money

Ice Monster offers competitive pricing on all their products, providing excellent value for money. While premium ice and snow gear may have higher price points compared to budget alternatives, the durability and performance of Ice Monster's offerings justify the investment. Additionally, the website frequently runs promotions and discounts, making their already fair prices even more appealing.

Customer Service

Ice Monster prioritizes customer satisfaction, evident in their efficient and friendly customer service team. Customers can easily reach out for assistance via phone, email, or live chat, and their queries are promptly addressed. The knowledgeable staff goes above and beyond to ensure customers have a positive experience, providing expert advice and guidance when needed.

Product Quality and Selection

Ice Monster's commitment to delivering exceptional products is reflected in the superior quality of their ice and snow gear. They curate their selection from reputable brands known for their durability and performance. Customers can choose from a wide range of equipment, including ice axes, crampons, ice screws, helmets, insulated clothing, and more. The only downside is that Ice Monster's selection of non-ice and snow gear might be limited compared to specialized retailers.

Website Usability

The Ice Monster website is designed for optimal usability, providing an effortless shopping experience. The navigation menu is intuitive, allowing users to quickly find their desired categories. Product pages are well-structured, displaying essential information clearly. The website's responsiveness ensures seamless browsing on both desktop and mobile devices, catering to customers on the go.

Returns and Exchanges

If customers are unsatisfied with their purchase, Ice Monster offers a hassle-free returns and exchanges policy. Within a specified timeframe, customers can return or exchange products in their original condition for a refund or alternative item. The company's dedication to customer satisfaction extends to their returns process, making it convenient and reliable.

Promotions and Discounts

Ice Monster frequently runs promotions and discounts, allowing customers to save on their favorite ice and snow gear. The website prominently features these offers, ensuring customers are aware of ongoing deals. From seasonal sales to clearance events, shoppers can take advantage of attractive discounts and value-added offers.


Ice Monster has built a strong reputation within the outdoor community due to their commitment to providing top-tier ice and snow gear. Their products have been tested and trusted by numerous adventurers who vouch for their quality and reliability. Ice Monster's positive reputation is further bolstered by their excellent customer service and active involvement in the outdoor community.

Payment Options

Ice Monster offers a diverse range of payment options to accommodate customer preferences. Customers can securely complete their transactions using major credit cards, PayPal, or bank transfers. The website ensures the utmost security of personal and payment information, instilling confidence in customers during the checkout process.

Loyalty Programs

Ice Monster rewards customer loyalty through their enticing loyalty programs. By signing up, customers earn points for every purchase, which can later be redeemed for discounts or exclusive offers. The loyalty programs encourage repeat business while providing additional value to customers.

Customer Reviews

Ice Monster garners consistently positive customer reviews for their products and service. Customers praise the quality and durability of the gear, affirming its performance in demanding conditions. The exceptional customer service experience is also frequently mentioned in reviews, highlighting the dedication of the Ice Monster team.

Community Involvement

Ice Monster actively engages with the outdoor community through sponsorships, partnerships, and events. They support various initiatives within the industry, promoting outdoor activities and environmental conservation. These endeavors demonstrate their commitment to fostering a strong and connected outdoor community.

Shipping and Costs

Ice Monster ensures reliable and timely shipping of their products. Customers can expect their orders to be promptly dispatched and delivered within the specified timeframe. Shipping costs are transparent and reasonable, with options for express or standard delivery. International shipping is also available, allowing customers from around the world to access Ice Monster's exceptional gear.

In conclusion, Ice Monster is a trusted online retailer offering a vast selection of high-quality ice and snow gear. With competitive prices, excellent customer service, and a commitment to customer satisfaction, Ice Monster stands out as a top choice for outdoor enthusiasts. Their user-friendly website, diverse payment options, and positive customer reviews further reinforce their expertise, authoritativeness, and trustworthiness. Whether seeking ice axes, crampons, or insulated clothing, adventurers can rely on Ice Monster to provide top-tier gear for their next thrilling expedition.