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Ici Paris XL is a well-known beauty retailer, operating in Belgium and the Netherlands. Their online store, iciparisxl.nl, offers a wide range of beauty products including makeup, skincare, fragrance, and hair care. This comprehensive editorial review will provide an overview of iciparisxl.nl, covering its pros and cons, pricing, user experience, customer service, returns and exchanges, promotions and discounts, shipping, and other aspects that are important to customers.
Pros and Cons
The main advantage of iciparisxl.nl is its wide range of beauty products that are available at competitive prices. The online store offers free shipping on orders above €30 and provides a loyalty program that rewards customers with discounts on their future purchases. However, customers have reported long delivery times, and the website's design could be more user-friendly.
User Experience
Ici Paris XL's website is straightforward to navigate, with clear categories and filters for products. However, some customers may find it challenging to find specific products, and the website could be more visually appealing.
Pricing and Value for Money
Ici Paris XL offers competitive prices compared to other beauty retailers, and they regularly provide promotions and discounts. The website's loyalty program offers additional savings, making it an excellent value for money.
Alternatives
Beauty shoppers can compare Ici Paris XL with other online stores like Sephora, Douglas, and Lookfantastic. Each retailer offers its unique advantages and disadvantages, and it's essential to compare prices, shipping times, and product offerings before making a purchase.
Customer Service
Ici Paris XL offers a range of customer service options, including a comprehensive FAQ section, email customer support, and a phone helpline. However, some customers have reported long waiting times on the phone and slow email responses.
Product Quality and Selection
Ici Paris XL offers a large selection of beauty products from well-known brands, and their products' quality is generally excellent. However, some customers have reported receiving expired or damaged products.
Website Usability
The website is easy to navigate, but the design could be more user-friendly. Some customers may find it challenging to find specific products, and the website could be more visually appealing.
Returns and Exchanges
Ici Paris XL offers free returns within 14 days of receipt of the products. Customers should contact customer service to arrange the returns and exchanges.
Promotions and Discounts
Ici Paris XL frequently provides promotions and discounts on their products, which customers can take advantage of to save money. They also offer a loyalty program that provides discounts on future purchases and other benefits.
Reputation
Ici Paris XL has a good reputation for offering a wide range of beauty products at competitive prices. Customers generally report a positive shopping experience with the retailer.
Payment Options
Ici Paris XL offers several payment options, including Credit Card, iDeal, and PayPal.
Loyalty Programs
Ici Paris XL's loyalty program offers discounts on future purchases and other benefits, making it an excellent way for customers to save money.
Customer Reviews
Customers report positive and negative experiences with Ici Paris XL. Positive reviews emphasize the wide selection of products and competitive prices, while negative reviews report long delivery times and damaged products.
Community Involvement
Ici Paris XL participates in various community involvement initiatives, such as sponsoring beauty events and supporting charities.
Shipping and Costs
Ici Paris XL offers free shipping on orders above €30, which is a significant advantage for customers. However, some customers have reported long delivery times, which can be frustrating.
In conclusion, Ici Paris XL is an excellent choice for beauty shoppers, offering a vast range of products at competitive prices. While delivery times can be long, the website's loyalty program and frequent promotions provide excellent value for money. Customers should compare Ici Paris XL with other online beauty retailers before making a purchase to ensure they receive the best deal.
Review Title: Never received product, but returned immediately
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Review Description: I ordered a product and never received it. This is already the second time that after Ici Paris is sending it, it will directly be returned to Ici Paris itself. I never receive the product and suddenly get a message that it has been returned and refunded.I sent several complains through their site, but never get a response. Worst webshop and customer service ever..
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Reviewer Name: Agnieszka Wronkowska
Review Submission Date: 2022-12-10
Review Title: The worst website ever
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Review Description: The worst website ever! Super slow, things pops up.and then it's difficult to navigate back. Check out is a disaster. Couldn't complete my shopping 3 times. Every time my basket got somehow emptied. Total mess
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Reviewer Name: Marta Kurpiewska
Review Submission Date: 2022-11-30
Review Title: It feels like the staff doesnt want to…
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Review Description: It feels like the staff doesnt want to work there… first waited 20 minutes to get help and then … it horrible like I was waisting their time while i actually wanted an honest advice… and wanted to spend money which I will spend now but other shop.. such a shame
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Reviewer Name: Bahareh
Review Submission Date: 2022-11-23
Review Title: “Daniel” the manager at Alexandrium
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Review Description: I always had a problem with lack of staff and management in this shop( most of the branches in NL). today i went to ici Paris Alexandrium. Immediately I found the difference. all the staffs were so supportive. so organised. the crowd was managing perfectly good. Daniel the manager nailed it very well. just wanted to share my first best experience at ici paris alexandrium.
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Reviewer Name: Noah
Review Submission Date: 2022-08-12
Review Title: Collect money and get nothing
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Review Description: This company is too stupid to keep their website up to date. Nice to advertise with a perfume that is still in stock, after I have paid you realize that the perfume is somehow not in stock. Never again
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Reviewer Name: Mai Ibrahim
Review Submission Date: 2022-07-22
Review Title: I purchased a perfume from the branch…
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Review Description: I purchased a perfume from the branch at Dam square then I requested return after 5 min. They refused to give me in cash although I paid in cash already. The seller told me she will return it to my card and it will be reflected instantly. It didn’t. And later I knew it takes 2 working days. They only want to keep the money in their account
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Reviewer Name: Lily
Review Submission Date: 2022-05-26
Review Title: Compare to Douglas
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Review Description: Compare to Douglas, ici paris customer service in the Netherlands, is so much better, the people working there are well trained, polite, patient and just nice. Only price is a bit higher.
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Reviewer Name: KG
Review Submission Date: 2022-03-07
Review Title: Returning products online is terrible
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Review Description: Returning products online (if there is no shop nearby) is terrible. I have ordered multiple products, but need to fill in a very detailed form in order to get a refund. This is absolutely not customer friendly!!
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Reviewer Name: Guillaume
Review Submission Date: 2021-11-09
Review Title: Second time I order something online…
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Review Description: Second time I order something online from them. Second time they play the game of not actually shipping a product. Trying to keep the money as long as possible in their bank account hoping you give up.Time someone with big media outreach has a look into this practice.
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Reviewer Name: C
Review Submission Date: 2021-06-14
Review Title: I always hate ordering from here
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Review Description: I always hate ordering from here, I have multiple bad experiences with late shipping, no customer support what so ever and ALWAYS a wrongly rejected cashback!I admit it, sometimes they do have great deals that are more expensive elsewhere. But nowadays, especially in these times, i will think twice who I give my money to, and they are not the ones who deserve your money. Their customer service is whack and rude. So done with them, just order from someplace else, you’re better off and the market is saturated anyways.