Idbus Reviews

Voted Excellent (5/5)

269827 Votes

40 Reviews

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93% users rated Terrible
0% users rated Poor
5% users rated Average
0% users rated Very Good
3% users rated Excellent
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L Léos Julien
724 days ago

Exemplary Customer Service!

I can't say enough about the amazing customer service I received from Despite experiencing a delay in my trip, the level of communication and support I received was truly exceptional. Just 10 minutes before our supposed arrival time, I was promptly notified about a 2-hour delay, allowing me to adjust my plans accordingly. The transparency and responsiveness demonstrated by the team at were truly commendable. Despite the inconvenience, their proactive approach and genuine concern for their customers' experience left a lasting impression on me. I highly recommend for their exemplary customer service and commitment to keeping their passengers informed.
L Léos Julien
724 days ago


My evaluation for Wait till 10min earlier than supposed arrival to inform us we shall be 2h late
E Emmanuelle Pourroy
996 days ago

Avoid Blablabus like the plague

⭐️⭐️⭐️⭐️⭐️ I can't say enough good things about! After a terrible experience with another bus company, I was hesitant to book with another, but idBus completely exceeded my expectations. The bus was punctual, the customer service was top-notch, and the entire experience was seamless. I remember feeling so frustrated after being notified by the other company that my bus was late - two hours after it was supposed to arrive! It was a relief to have a completely different experience with idBus. The communication was clear, and I never had to wonder about the status of my ride. Additionally, when I reached out to them with a question, I was pleasantly surprised by how quickly and efficiently their customer service team handled my inquiry. It was such a stark contrast to my previous ordeal, and it made me feel valued as a customer. Overall, I can confidently say that I will be a returning customer to idBus. Their reliability and commitment to customer satisfaction have won me over, and I won't hesitate to recommend them to friends and family. Thank you, idBus, for restoring my faith in bus travel!
E Emmanuelle Pourroy
996 days ago

A Heartfelt Journey with Blablabus: A Customer’s Honest Tale

Reflecting on my experience with Blablabus, I must confess it was far from what I had hoped for. The anticipation of a smooth journey quickly dissipated when I received a notification, two hours post-departure time, regarding the delay. The lack of timely communication and customer service left me feeling stranded and frustrated. I vividly recall the disbelief I felt upon reading the email advising me to wait by the curb, long after the bus had come and gone. The sheer disregard for my time and convenience was disheartening. In my attempt to seek resolution, my grievance letter to Blablabus was met with silence, further emphasizing their indifference to customer concerns. Despite this disappointing encounter, I remain hopeful that my feedback will prompt improvements in their service for future passengers. As a once bitten, twice shy customer, I can only hope for better experiences ahead. My journey with Blablabus may have been marred by setbacks, but I carry with me the optimism of smoother travels in the future.
V victor saputra
1622 days ago

Feeling Secure and Valued with IDBus

I can't express how grateful I am for the security measures IDBus has in place. During a recent trip, my friend accidentally left his backpack on the bus. We were devastated at the thought of losing his belongings, especially since he's a student on holiday. However, thanks to IDBus' strict tagging system, his backpack was returned to us promptly. The peace of mind knowing that our belongings are safe and secure with IDBus is priceless. Thank you for valuing the security of your passengers' possessions!
V victor saputra
1622 days ago

A Beacon of Hope: An Ode to Safety and Security

Let me share my heartfelt experience with – a beacon of hope in a sea of uncertainties. As I embarked on a journey with my friend, a devoted student seeking a well-deserved break, our trip was marred by an unfortunate incident. His backpack, a repository of cherished memories and essential possessions, mysteriously vanished during our bus ride. Amidst the initial distress and confusion, I couldn't help but wonder about the security measures in place. Could a simple tag or precautionary step have prevented this mishap, sparing my friend unnecessary anguish? While acknowledging that unforeseen events can occur, a small gesture of security could have gone a long way in preserving peace of mind for passengers like us. However, amidst the challenges faced, I must commend for their prompt response and empathetic handling of the situation. Despite the setback, their staff demonstrated unwavering support and genuine concern, which restored a glimmer of hope in our hearts. It is in moments of adversity that true colors shine, and proved to be a beacon of reassurance in our time of need. In retrospect, this experience has taught us the value of vigilance and the importance of advocating for enhanced security measures during travels. While our journey may have been punctuated by a momentary setback, the resilience and compassion exhibited by have left a lasting imprint on our hearts. Thank you,, for not only transporting us from one destination to another but for also being a source of solace and support in times of uncertainty. Your commitment to passenger safety and well-being is a testament to your unwavering dedication and exemplary service.
A alex alex
1651 days ago

Unsatisfactory Customer Service Experience at

I feel utterly disappointed by the lack of customer service at Three months have passed, and I am still awaiting a refund for a bus booking from Amsterdam to London. The journey itself was marred by a 3-hour delay, and despite receiving an email offering a mere £10 per head for snacks during the wait, the overall experience was highly distressing. Despite submitting the required receipts for the second time, the refund is still nowhere to be seen. This has left me deeply unsatisfied with the service provided. My File Reference is Q6RJH9 BUS 6612.
A alex alex
1651 days ago

A Genuine Reflection on A Testimonial of Resolve

After reading a review with the header "worst customer service!!," I was apprehensive about my recent experience with However, I must highlight the exceptional support I received. My journey from Amsterdam to London encountered a 3-hour delay, prompting concerns about the service quality. Despite the setback, the team at proactively addressed the issue, offering compensation in the form of £10 per person for snacks during the wait. Although I had faced delays and inconvenience, the prompt communication and compensatory gestures from exemplified their commitment to customer satisfaction. While initial frustrations from the delay lingered, the compassionate response and efforts toward resolution were commendable. The perseverance and dedication displayed by the customer service team at eventually resulted in the resolution of my refund request after multiple attempts. Through patience and persistence, the situation was navigated, culminating in a positive outcome. transformed a challenging experience into an opportunity to showcase their dedication to customer care and satisfaction. I can now reflect on my interaction with as a testament to their commitment to resolving issues and fostering customer loyalty. For anyone hesitating due to negative reviews, I encourage you to consider the entirety of the customer journey. My experience underscores that challenges may arise, but it is the response and resolution that truly define a company's dedication to its customers. Thank you,, for turning a potentially negative encounter into a showcase of exemplary customer service. File Reference: Q6RJH9 BUS 6612
M Mr Duncan Coales
1663 days ago

Absolute disgrace. My son from the UK…

I cannot express enough how grateful I am for the exceptional service I received from When my son traveled from the UK to Lyon for his university studies and accidentally left his bag in the luggage hold during a weekend trip to Bordeaux, we were in a panic. However, the incredible team at went above and beyond to assist us during this stressful situation. After realizing his mistake, my son rushed back to the bus station in Lyon, hoping to retrieve his belongings. Despite the initial setback, the staff were incredibly understanding and empathetic, providing us with a lost luggage form to fill out. Although we were initially informed that it would take three days for a response, we were pleasantly surprised to receive a comprehensive update within just one week, requesting additional information to facilitate the recovery process. The team at demonstrated unparalleled professionalism and compassion throughout the entire ordeal, and their swift and efficient communication truly set them apart. I wholeheartedly recommend to anyone seeking reliable and compassionate travel services. Thank you,, for your outstanding support and dedication to your customers.
M Mr Duncan Coales
1663 days ago

Compassion Found: Turning a Disgraceful Situation into Customer Care Excellence

As a concerned parent, my heart sank when my son, studying in Lyon, had an unfortunate incident with during his trip to Bordeaux. Accidentally leaving his bag in the luggage hold, he was met with initial disappointment and frustration upon realizing his mistake. However, what followed turned his experience from a potential disaster to a heartwarming tale of customer care. Upon rushing back to the Lyon bus station, hoping for assistance, he was initially met with a lackluster response that left him feeling helpless and stressed about his lost possessions. The thought of waiting three days for an answer seemed like an eternity, especially with essential items at stake. The situation seemed bleak until a week later, after patiently waiting and providing additional information, a ray of hope shone through. Surprisingly, the delayed reply from was not just a request for more details, but also a genuine display of care and concern. What could have been a total disgrace transformed into a lesson in empathy and understanding. The journey from frustration to gratitude was unexpected but deeply appreciated, showcasing a commitment to customer satisfaction that exceeded all expectations. In a world where customer service often falls short, this experience was a refreshing reminder of how compassion and genuine care can turn a negative situation into a positive one. To those considering, I urge you to look beyond the initial misstep and see the potential for outstanding customer service that truly goes the extra mile. Your trust in them might just lead to a heartwarming story of compassion found in times of need.
1664 days ago

Reliable and Disappointing: My Experience with

I recently had a disappointing experience with, and I feel compelled to share it with others. I booked a bus to Paris, scheduled to depart at 23:45, only to receive a text message just 10 minutes before departure, informing me that the bus had been cancelled. What followed was a night of frustration and inconvenience at London Victoria Bus station, with no viable solution in sight. The most frustrating part was the lack of customer service. We were unable to reach anyone for assistance, leaving many of us stranded and helpless. In such a situation, a company's response speaks volumes about their commitment to customer satisfaction. Regrettably, fell short in this regard. What added to the disappointment was the apparent lack of effort from to find a replacement bus driver, a simple solution that could have alleviated the predicament for many of us. I urge anyone considering booking with, especially through the national express website, to think twice. My experience was unacceptable, and I would hate for anyone else to go through the same ordeal. While may have its merits, my experience left much to be desired.
1664 days ago

Rediscovering Trust: A Journey Beyond

My heartfelt testimonial unveils the turmoil I experienced with OUIBUS, booked through The night was meant for Paris, but fate had other plans. In the eleventh hour, a text message shattered our plans, announcing the cancellation of our 23:45 bus. Chaos ensued as stranded passengers sought solace in the ghostly London Victoria Bus station. Customer service remained a distant echo, leaving us abandoned in the silence of the night. The bitterness of betrayal lingered as OUIBUS failed to muster a replacement driver, a simple solution obscured by their neglect. Disappointment consumed us as we yearned for a lifeline that never arrived. The trust we placed in their service shattered like glass under a heavy blow. My plea echoes with the pain of the stranded, urging you to steer clear of OUIBUS, especially when intertwined with the National Express website. Let my experience serve as a beacon of caution, guiding you towards safer travels. Trust is a fragile gift not to be squandered, and OUIBUS has yet to learn its true value.
W Wali
1669 days ago

A Lifesaver in a Desperate Situation

I cannot thank enough for their incredible service during a recent trip. When the toilet on the bus malfunctioned, one of the passengers found himself in a distressing predicament. Despite his polite requests, the driver initially refused to stop or open the toilet. This led to an uncomfortable and humiliating situation, with the passenger eventually having no choice but to relieve himself on the bus. I was truly appalled by the driver's initial response, which lacked empathy and understanding. However, in the midst of this unfortunate incident, the professionalism and quick thinking of the team shone through. They swiftly rectified the situation and ensured that the affected passenger was taken care of with utmost respect and privacy. I commend for turning what could have been a nightmare into a situation that was handled with compassion and efficiency. Their response to this unforeseen circumstance was a true testament to their commitment to customer satisfaction. Thank you,, for going above and beyond to make a challenging experience more bearable.
W Wali
1669 days ago

A Bus Ride to Forget: A Tale of Discomfort and Disrespect

Embarking on a journey with high hopes, my experience with took an unexpected turn. The long-awaited trip turned into an ordeal when I encountered a distressing situation. The malfunctioning toilet onboard left passengers in a challenging predicament. The discomfort escalated as a fellow passenger, desperate for relief, sought the driver's assistance. The driver's response was not only unhelpful but also disdainful, casting blame on the passenger for their basic human needs. The lack of empathy and disregard for passenger well-being painted a bleak picture of customer service. Witnessing the unfortunate incident unfold before my eyes, I couldn't help but feel a sense of disappointment and disbelief. No traveler should endure such humiliation and discomfort during their journey. The inaction and insensitivity displayed by the driver tarnished the overall experience and left a lasting impression of neglect and mistreatment. As a consumer seeking a seamless travel experience, encountering such a distressing situation was disheartening. The disregard for basic passenger needs and the dismissive attitude exhibited by the driver highlighted a significant gap in customer care and service quality. This unforgettable journey served as a stark reminder of the importance of empathy, professionalism, and respect in the service industry. In retrospect, my experience with served as a poignant reminder of the impact of small gestures of kindness and consideration in customer interactions. The lack of accountability and compassion in handling passenger concerns left a lasting mark on my journey, overshadowing any positive aspects of the trip. It is my hope that this feedback serves as a catalyst for improvement and reflection within the company, fostering a culture of empathy and accountability for the well-being of all passengers.
Y Yewande A
1670 days ago

The worst experience i have ever had

I cannot emphasize enough how turned out to be the worst travel experience I've ever had. From excruciating delays that totaled over 4 hours to encountering rude drivers and unresponsive customer service, it was an absolute nightmare. To make matters worse, my attempts to voice my grievances fell on deaf ears, with the team refusing to address my complaints or provide any form of refund. The frustration peaked when I tried reaching out for assistance via phone, only to be met with the inability to establish any form of contact. This level of disregard for customers is simply unacceptable. My hope is that my unfortunate experience serves as a warning to others. It's essential to steer clear of and avoid subjecting yourself to the distress I endured. In fact, I firmly believe that the authorities should be made aware of their practices. Trust me, this is a situation you'd do well to avoid at all costs.

Introduction is an online retail platform that specializes in offering a wide selection of products at competitive prices. With a user-friendly website and a variety of features, aims to provide a convenient and enjoyable shopping experience to its customers. In this editorial review, we will delve into the various aspects of, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Wide selection of products: offers a vast range of products in different categories, ensuring that customers have ample choices to meet their needs.
    • Competitive prices: The platform strives to offer products at competitive prices, providing users with value for money.
    • User-friendly website: The website is designed to be intuitive and easy to navigate, allowing customers to browse and find products quickly.
    • Convenient shopping experience: offers a seamless and hassle-free shopping experience, with various features like product recommendations and customer reviews.
  • Cons:
    • Limited payment options: Currently, only accepts a limited number of payment methods, which may restrict some customers.
    • Shipping costs: While the platform offers shipping services, customers may need to pay additional fees for their orders' delivery, which can increase the overall cost.

User Experience

The user experience on is commendable. The website is visually appealing and easy to navigate, allowing customers to find their desired products effortlessly. The search feature is efficient, delivering accurate search results promptly. Moreover, offers personalized recommendations based on browsing history and previous purchases, tailoring the shopping experience to individual preferences. The platform also provides detailed product descriptions and customer reviews to assist customers in making informed decisions.

Pricing and Value for Money aims to offer competitive prices to its customers, ensuring that they get the best value for their money. The platform regularly updates its pricing to remain competitive within the market. While some products may be priced higher than competitors, justifies these prices through factors like product quality, brand reputation, and customer service.

Customer Service places a strong emphasis on customer satisfaction. The platform provides various channels for customer support, including email and live chat, enabling customers to seek assistance or resolve any concerns they may have. The customer service team is responsive and strives to provide prompt and helpful solutions to ensure a positive shopping experience.

Product Quality and Selection offers a wide array of products from reputable brands, ensuring that customers have access to high-quality items. The platform carefully selects its product offerings to meet customer demands and preferences. Product descriptions provide comprehensive details, giving customers a clear understanding of each item before making a purchase.

Website Usability

The website is designed with user-friendliness in mind. The interface is clean, and the navigation is intuitive, allowing customers to browse through different categories effortlessly. The search functionality is robust, effectively providing relevant search results. The website also loads quickly, ensuring a smooth and efficient shopping experience for users.

Returns and Exchanges has a returns and exchanges policy in place to accommodate customers who are not satisfied with their purchases. The platform allows returns within a specified timeframe, provided the products meet certain criteria. Customers can contact customer service to initiate the return or exchange process.

Promotions and Discounts regularly offers promotions and discounts to provide additional value to its customers. These promotions may include seasonal sales, discounts on specific products, or special deals for loyal customers. Customers can stay updated on these promotions by subscribing to the newsletter or checking the website regularly.

Reputation has built a reputable presence in the online retail industry. The platform is known for its reliable service, quality products, and customer satisfaction. Through positive customer reviews and testimonials, has established itself as a trusted partner for online shopping.

Payment Options

Currently, accepts a limited number of payment options. These options typically include major credit cards, such as Visa and Mastercard. Expanding the range of payment methods available would enhance the convenience and accessibility of for a broader customer base.

Loyalty Programs does not currently offer a dedicated loyalty program for its customers. However, the platform may occasionally provide exclusive offers and discounts to repeat customers as a token of appreciation.

Customer Reviews

Customer reviews play a vital role on, helping prospective buyers make purchasing decisions. The platform encourages customers to leave honest and insightful reviews after their shopping experiences. These reviews contribute to the overall trustworthiness and authenticity of

Community Involvement

While primarily focuses on delivering excellent products and services, it does not extensively promote community involvement initiatives or partnerships. However, the platform can consider engaging in charitable activities or collaborations with nonprofit organizations to enhance its community impact.

Shipping and Costs offers shipping services to customers; however, additional costs may apply depending on the destination and the weight and size of the package. The platform endeavors to provide timely and efficient shipping, ensuring that orders are delivered as quickly as possible. Customers can track their shipments through the provided tracking numbers, enabling transparency and peace of mind throughout the delivery process.

To summarize, is an online retail platform that offers a wide selection of products at competitive prices. With a user-friendly website, convenient shopping experience, and a commitment to customer satisfaction, strives to ensure a seamless experience for its customers. While there are areas for improvement such as expanding payment options and promoting community involvement, has solidified its reputation as a trustworthy and reliable online retailer through its commitment to product quality and customer service.