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Idea Cellular is one of the leading mobile network providers in India. ideacellular.com is its official website where customers can avail of its services and products. The website offers a variety of facilities and services that are user-friendly and feature-packed.
Pros and Cons
Pros: ideacellular.com offers a variety of services such as postpaid, prepaid, and broadband connections. The website provides convenient payment options such as online payment gateways, credit/debit cards, and e-wallets. There are a wide range of recharge options available for prepaid and postpaid connections.
Cons: The website doesn't have a live chat option for customer support.
User Experience
The website offers a smooth and hassle-free browsing experience. The layout is clean and straightforward, making it easier for users to navigate. It has a mobile-responsive design that offers a seamless browsing experience of the website even on a mobile device.
Pricing and Value for Money
Idea's pricing structure is reasonable when compared to its competitors. Additionally, the website offers regular discounts and promotional offers that make it more appealing to users.
Alternatives
Some popular alternatives to Idea Cellular in India include Airtel, Jio, and Vodafone.
Customer Service
Customer service is a crucial aspect of any telecom company, and Idea Cellular is no exception. The website provides a comprehensive FAQ section that addresses common queries. The company also offers customer support through email, phone, and social media platforms.
Product Quality and Selection
Idea Cellular provides a wide range of products and services such as postpaid, prepaid, and broadband connections.
Website Usability
The website has a simple and user-friendly interface that makes it easy for users to access the services. The website loads quickly, and the page designs are visually appealing.
Returns and Exchanges
The website mentions a 30-day refund policy for the broadband services. However, the website doesn't provide any information about refunds or exchanges for its mobile services.
Promotions and Discounts
The website offers several promotions and discounts on its products and services. Users can avail of these offers by using promo codes while making payments.
Reputation
Idea Cellular is a well-known brand in India that has been serving customers for many years. The company has a good reputation for providing reliable and affordable services.
Payment Options
The website provides various payment options such as online payment gateways, credit/debit cards, and e-wallets.
Loyalty Programs
The website doesn't provide any details about loyalty programs or reward points.
Customer Reviews
The website has a customer review section that features reviews and ratings from existing customers. Customers can also provide feedback on the website and rate their experience.
Community Involvement
The website doesn't provide any information about community involvement or corporate social responsibility initiatives.
Shipping and Costs
Since the website primarily deals with providing mobile and broadband services, shipping and costs are not applicable.
Conclusion
In summary, ideacellular.com is a user-friendly website that provides seamless services to its customers. It offers affordable plans and packages making it an excellent choice for those looking for economical telecom solutions. The platform has a good reputation for its high-quality and reliable services.
Review Description: To worst service from idea!... Customer care service is not at all responding properly.Too much of issues with network connectivity.
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Reviewer Name: Deeksha Krishnegowda
Review Submission Date: 2020-09-07
Review Title: To worst service from idea!..
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: To worst service from idea!... Customer care service is not at all responding properly.Too much of issues with network connectivity.
👤
Reviewer Name: Venkat Hariharan
Review Submission Date: 2020-07-31
Review Title: Beware Of Idea , Airtel & Jio
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: On November Second Week Paid For 3 Months Subscription And They Stopped Services In USA. They Blocked All Services But Even Today Bombarding Promotional Messages By The Dozen Daily. Once By Mistake Made Payment Twice By Mistake And Money Went Fizz . I Encourage Readers Not To Fall Pray To Idea , Airtel & Jio In Future.
👤
Reviewer Name: Venkat Hariharan
Review Submission Date: 2020-07-31
Review Title: Beware Of Idea , Airtel & Jio
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: On November Second Week Paid For 3 Months Subscription And They Stopped Services In USA. They Blocked All Services But Even Today Bombarding Promotional Messages By The Dozen Daily. Once By Mistake Made Payment Twice By Mistake And Money Went Fizz . I Encourage Readers Not To Fall Pray To Idea , Airtel & Jio In Future.
👤
Reviewer Name: Atul Bharadava
Review Submission Date: 2020-01-01
Review Title: The worst service and always lie like…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: The worst service and always lie like we are making a tower up and running and will be back to you once we are done on the setup.I have to switch to Airtel which is the same but better at providing service.
👤
Reviewer Name: Atul Bharadava
Review Submission Date: 2020-01-01
Review Title: The worst service and always lie like…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: The worst service and always lie like we are making a tower up and running and will be back to you once we are done on the setup.
I have to switch to Airtel which is the same but better at providing service.