Idealresponse Reviews

Voted Good (5/5)

190 Votes

40 Reviews

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3% users rated Poor
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5% users rated Very Good
93% users rated Excellent
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J John
46 days ago

Gratitude to Frankie, Elena & Irena: A Game-Changer Experience

I can't help but express my deep appreciation for the exceptional service provided by Frankie, Elena, and Irena from Their meticulous work in clearing and cleaning a challenging bedroom and bathroom exceeded all expectations. What truly stood out was their proactive approach in assessing the situation, especially in the bathroom, which turned out to be more daunting than initially anticipated. Frankie, Elena, and Irena's professionalism and attention to detail truly transformed the space, making it a safe and comfortable environment once again. Their expertise and dedication were evident throughout the entire process, and I am immensely grateful for their hard work and commitment to delivering top-notch results. I highly recommend Frankie, Elena, Irena, and the entire team at for their outstanding service and unparalleled dedication to customer satisfaction. Thank you for turning what seemed like a challenging situation into a smooth and efficient process. Your professionalism and expertise have truly made a difference, and I couldn't be more grateful for your assistance.
E E Spencer
52 days ago

Transformative Support: A Customer’s Journey with Ideal Response

Venturing into the world of damage restoration, I stumbled upon Ideal Response in a time of crisis. Their reputation preceded them, but experiencing their service firsthand was truly transformative. Ideal Response embodies excellence not just in their work, but in their team's unwavering kindness and support. When faced with overwhelming damage, their professionals not only restored my property but also offered reassurance and guidance throughout the process. Their level of care and expertise exceeded my expectations. I'm grateful for their remarkable work ethic and genuine compassion. The recommendation comes easily: Ideal Response is more than a company; they are a beacon of hope in challenging times.
D Devan Wheeler
52 days ago

From Worries to Wow: Bob and Henry Exceed Expectations!

Recounting my amazing experience with, I can't help but praise Bob and Henry's exceptional service. Initially worried about the damage in my flat, their friendly demeanor and efficiency immediately put me at ease. Not only did they resolve the issue promptly, but they also ensured the space was left in impeccable condition, going above and beyond to guarantee my satisfaction. Their attention to detail was evident in the spotless cleanup they performed, leaving no rubbish behind. A huge thank you to both Bob and Henry for their outstanding service - you guys are truly exceptional!
J Jason Paul
53 days ago

Exceptional Service by Mihaly and Istavan: A True Testimonial

When faced with a significant hydraulic fluid spill, the team at truly exceeded all expectations. Mihaly and Istavan, in particular, showcased unparalleled dedication and professionalism throughout the cleanup process. Their meticulous work ethic and attention to detail ensured a successful remediation, leaving us completely satisfied with the final outcome. What sets Mihaly and Istavan apart is not only their technical expertise but also their genuine concern for customer satisfaction. Their proactive approach and willingness to go above and beyond to address our needs were truly commendable. It's rare to encounter such a high level of service in today's fast-paced world, making their exceptional performance all the more noteworthy. Choosing for our cleanup needs was undoubtedly the right decision, thanks to the outstanding efforts of Mihaly and Istavan. The peace of mind and assurance they provided throughout the process are invaluable and deeply appreciated. Our heartfelt gratitude goes out to Mihaly and Istavan for their outstanding service. Their professionalism, expertise, and genuine care have set a new standard in customer satisfaction. We wholeheartedly recommend their services to anyone in need of top-notch cleanup and restoration work.
S Sean A
53 days ago

Exceptional Service & Friendly Staff: A Remarkable Oil Spill Cleanup Experience

I cannot express enough how impressed I am with the team at Their dedication to clearing the oil spill on my property was truly remarkable. The crew worked tirelessly throughout the day, ensuring that every last bit of the spill was cleaned up efficiently and effectively. What truly stood out to me was the kindness and friendliness of Mihaly and Damian. Their positive attitudes and professionalism made the entire process much more bearable. It's not every day you come across such genuine and courteous individuals, and it made a world of difference during a stressful situation. I am incredibly grateful for the exceptional service provided by the team at Their hard work, attention to detail, and positive demeanors have earned my trust and loyalty. Thank you once again for a job well done!
J John Mogg
61 days ago

Mihaly and Damian

My assessment for Mihaly and Damian have been a superb workforce. Pleasant well mannered and labored very arduous all day. Thanks for a really thorough job, prime marks!
M Matthew Williams
62 days ago

A Fantastic Experience with Ideal: Outstanding Service and Exceptional Results

I have to share my exceptional experience with Ideal Response. From the moment I reached out to them, Frankie Tappin went above and beyond to assist me with organizing the booking, patiently accommodating my changes multiple times. The level of customer service provided by Frankie was truly impressive and set the stage for the rest of my experience. Yacine, the technician who worked on my project, was an absolute professional. His attention to detail and the quality of his work left me speechless. The bathroom tiles, which were once plagued by unsightly mold, now look as if they were just installed. Not only did he effectively treat the mold, but he also ensured that the room was left spotless upon completion. I am beyond satisfied with the results and the overall service provided by Ideal Response. Their team's dedication to delivering top-notch results while prioritizing customer satisfaction is truly commendable. Without a doubt, I will be returning to Ideal Response for any future needs. Thank you for exceeding my expectations!
E Em
63 days ago

Emily’s Exceptional Experience: A Testimonial of Professionalism and Friendliness

In my recent interaction with, I had the pleasure of working closely with Joel and Henry, who truly exceeded my expectations. Their professionalism was evident from the start, as they greeted me warmly and maintained a friendly demeanor throughout our communication. Not only were Joel and Henry quick to respond to my inquiries, but they also provided clear and concise explanations, making the process smooth and efficient. Their attention to detail and expertise in handling furniture-related queries showcased their dedication to ensuring customer satisfaction. I am delighted to say that Joel and Henry's exceptional service left a lasting impression on me. Their willingness to go above and beyond in assisting me with my requests truly deserves praise. I cannot thank them enough for their outstanding support and the seamless experience they provided. Overall, I highly recommend Joel and Henry for their outstanding professionalism, friendliness, and top-notch customer service. Thank you for a job well done! - Emily
C customer
65 days ago

Exceptional Service and Compassionate Staff at Ideal Response

I am thrilled to share my experience with Ideal Response. From the moment I reached out to them, their team displayed a level of professionalism and empathy that truly set them apart. Jess and Chris went above and beyond to accommodate changes in my schedule, showing unwavering patience and understanding. The real hero, however, was Bob. His dedication and integrity shone through as he assisted me in clearing and cleaning a dear friend's home. Not only did he handle the task with efficiency and expertise, but he also unearthed precious items such as money, wallets, and even prestigious medals. Bob's honesty and thoughtfulness left a lasting impression on me. Overall, my interaction with Jess, Chris, and Bob left me deeply impressed. Their exceptional service and genuine care have undoubtedly earned my trust and loyalty. I am eagerly looking forward to booking their services again in the future. Thank you, Ideal Response, for your first-class support during a challenging time.
N Nadia
68 days ago

Exemplary Service Beyond Expectations

Sharing my experience with fills me with gratitude for the exceptional service I received. Joel and Ben L truly went above and beyond during the clean-up of my patio after a drain spill. Their attention to detail and care in sanitizing the area before giving it a thorough jet clean was truly impressive. Not only was the service efficient and quick, but the level of professionalism and dedication they demonstrated was outstanding. I highly recommend their services for anyone in need of top-notch restoration and cleaning services.
M Mr David Redington
74 days ago

Turning Chaos into Calm: A Heartfelt Thanks to Mihaly and Dean

When chaos engulfed our space, we turned to for help. Mihaly and Dean swooped in like guardian angels, bringing not just expertise but also a calming presence. Their quick deployment and thorough professionalism turned what seemed like a disaster into a manageable situation. In our moment of need, they shone brightly, leaving us in awe of their dedication and efficiency. We can't express enough gratitude for their exceptional service in our time of distress. Thank you, Mihaly and Dean, for being our heroes when we needed you the most.
J Julie Tooze
81 days ago

Smoke Injury

My evaluation for Smoke DamageCommunication and response was glorious. A staff have been assigned who contacted me to rearrange arrival time on the website. The staff, Toufik, Elena and Janina have been skilled and introduced all of the gear they wanted to scrub our kitchen and lounge following an equipment hearth. They protected carpet areas that they'd be strolling on and left the positioning clear and tidy and now not smelling of smoke. I'd extremely advocate them.
C Consumer
84 days ago

Transformative Restoration Experience

Embarking on the journey of rebuilding our cherished cafe post-fire was a daunting task, but thanks to the exceptional team at, led by the remarkable individuals Joel, Ben L, George, Mantas, Mark, Johnny, and Renatas, we were not alone. Their dedication to restoring our space went above and beyond mere professionalism; it was a true labor of love. From the initial assessment to the final touches, every step was executed with precision and care. Their expertise and attention to detail were evident in every corner of our cafe, ensuring that not only was the physical damage reversed, but the emotional scars of the fire were also healed. The seamless coordination between team members, the prompt communication, and the genuine compassion they showed us throughout the process truly set them apart. Each member brought a unique skill set to the table, working together harmoniously like a well-oiled machine, and their passion for their work was palpable. Thanks to Joel, Ben L, George, Mantas, Mark, Johnny, and Renatas, our cafe not only regained its former glory but emerged even more resilient and beautiful than before. Their commitment to excellence and customer satisfaction is unparalleled, and we are forever grateful for the transformative restoration experience they provided us. Ideal Response isn't just a company; they are a beacon of hope and renewal in times of distress.
A Ann Pickering
85 days ago

From Crisis to Relief: A Testimonial for the Ideal Response Team

Amidst a holiday disaster, the team at truly became our life savers. When faced with a sewage issue on Christmas Eve, our worries seemed insurmountable. However, thanks to Frankie Tappin and the dedicated professionals at IRG Ltd, our situation took a turn for the better. From the moment we reached out to Frankie, the level of care and efficiency displayed by the team was exceptional. Despite the holiday rush, our flat was thoroughly cleaned by 27/12, with damaged items disposed of responsibly. The detailed report that followed, complete with photographs, not only reassured us but also streamlined our insurance claim process significantly. Petru and Paul, the skilled individuals on-site, not only carried out their tasks meticulously but also infused a sense of calm during a chaotic time. Their professionalism and expertise were truly commendable, making a challenging situation more bearable for us. Overall, the prompt response, thorough cleanup, and excellent documentation provided by the Ideal Response team not only exceeded our expectations but also turned a crisis into a moment of relief. We are immensely grateful for their outstanding service and would highly recommend them to anyone in need of efficient and compassionate disaster response services.
M Mr Yates
88 days ago

An Unforgettable Lifesaver: A Midnight Flood Fiasco Turned Miracle

I can't emphasize enough the relief I felt when Ideal Response's rapid response team, led by Joel Henry and Ben L, swooped in to tackle the chaos of a late-night flood at my property. Their professionalism and expertise were unmatched as they swiftly removed the water and set up equipment, even leaving a pump overnight to ensure the situation was under control. The next morning, they returned to finalize the restoration process seamlessly. A top-notch company indeed, but it was the dedication and skill of these three exceptional individuals that truly saved the day. If you ever find yourself in a similar predicament, look no further than Ideal Response – they are the real deal.

Introduction is a leading provider of professional cleaning and restoration services in the UK. With a wide range of services and a strong focus on customer satisfaction, they have established themselves as a reputable and reliable company in the industry. From carpet cleaning to flood damage restoration, offers comprehensive solutions to meet the diverse needs of their clients.

Pros and Cons

  • Pros:
  1. Expertise and experience in the cleaning and restoration industry.
  2. Wide range of professional services available.
  3. High-quality products and equipment used for all cleaning and restoration projects.
  4. Quick response times and efficient service delivery.
  5. Competitive pricing for the level of service provided.
  • Cons:
    1. Availability limited to the UK only.
    2. No online booking system, requiring customers to contact them directly for service inquiries.

    User Experience offers a user-friendly website, featuring a clean and intuitive design. The navigation menu allows users to easily explore their services and find the information they need. The website also provides a detailed FAQ section, addressing common queries and offering helpful guidance. The overall user experience is positive, with prompt and informative responses to customer inquiries.

    Pricing and Value for Money provides competitive pricing for their professional cleaning and restoration services. While the costs may vary depending on the specific service required, they strive to offer value for money by delivering high-quality results. The company ensures transparency in pricing, with no hidden charges, and provides detailed quotations to customers before commencing any work.

    Customer Service

    At, customer satisfaction is their top priority. Their team is known for their professionalism, responsiveness, and attentiveness to customer needs. They are highly responsive to inquiries, offering comprehensive information and guidance. The company values open communication and maintains clear channels for customers to reach out to them via phone, email, or an online contact form.

    Product Quality and Selection uses only high-quality products and equipment for their cleaning and restoration services. They work with industry-leading suppliers to ensure the effectiveness and safety of their products. The company keeps up with the latest advancements and technologies in the field to offer the best possible solutions to their clients.

    Website Usability

    The website is well-designed and easy to navigate. The layout is clean and uncluttered, enabling users to find the information they need quickly. The inclusion of a search function further enhances usability. The website loads quickly, ensuring a smooth browsing experience for users across different devices.

    Returns and Exchanges has a clear returns and exchanges policy to address any issues or concerns raised by customers. They aim to rectify any dissatisfaction promptly and effectively. Customers are encouraged to contact the company directly to discuss their concerns and find a suitable solution.

    Promotions and Discounts occasionally offers promotions and discounts for their services. These promotions are typically advertised on their website or communicated to customers through their email newsletter. By subscribing to their newsletter, customers can stay informed about any ongoing promotions or special offers.


    With years of experience in the industry, has built a solid reputation for their reliability and professionalism. Testimonials from satisfied customers on their website and other review platforms highlight the company's commitment to delivering high-quality services. They have also received positive recognition within the industry, further reinforcing their reputation.

    Payment Options offers various secure payment options to suit customer preferences. They accept major credit and debit cards, ensuring convenient and hassle-free transactions. Bank transfers and checks are also accepted, providing flexibility for customers to choose their preferred payment method.

    Loyalty Programs

    Currently, does not offer a specific loyalty program. However, they do prioritize customer satisfaction and often provide special offers or incentives to repeat customers as a token of appreciation for their continued support.

    Customer Reviews

    Customer reviews play a crucial role in the online reputation of Their website features a dedicated section where customers can leave feedback about the services they have received. Additionally, the company is active on various review platforms where customers can share their experiences. The overwhelmingly positive reviews reflect the high level of satisfaction among their clientele.

    Community Involvement is actively involved in the local community. They support charitable initiatives and participate in events focused on environmental conservation. Their commitment to community involvement reflects their dedication to making a positive impact beyond their core business.

    Shipping and Costs

    While does not offer physical product shipping, they do provide on-site services. The costs associated with their cleaning and restoration services are transparently communicated to customers during the quotation process. Any additional charges, such as travel expenses or specialized equipment requirements, are discussed upfront to ensure clarity and avoid unexpected costs.

    In summary, is a reputable and reliable provider of professional cleaning and restoration services in the UK. They prioritize customer satisfaction, offering a wide range of services backed by expertise and industry-leading products. With transparent pricing, high-quality results, and excellent customer service, is a trusted choice for individuals and businesses seeking reliable cleaning and restoration solutions.