Iflyworld Reviews

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40 Reviews

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In the Adventure Sports Center category

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53% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
48% users rated Excellent
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D Deeeeeeee
51 days ago

EFFORTLESSLY EXCEPTIONAL JOURNEY

Sharing my recent encounter with iflyworld.co.uk fills my heart with joy. The journey began when my thoughtful partner surprised me with a birthday booking. The staff we interacted with went above and beyond, especially securing us the delightful Valentine's discount, adding a touch of romance to our visit. Our experience at the Milton Keynes venue was elevated by the remarkable ARRON, our host for the day. ARRON embodied professionalism with a personal touch, making us feel welcomed and valued throughout. His charismatic personality and attentive demeanor made each moment memorable. I was particularly impressed by his respectful and courteous approach, which enhanced the entire adventure. Recommending ifly is a no-brainer for me, not just for the thrilling experience but also for the exceptional treatment we received. My birthday celebration was truly elevated, thanks to the outstanding service provided by ARRON, who made me feel truly special on my special day.
D Darren
56 days ago

Transformed Experience: A Tale of Exceptional Instruction Amidst Turbulent Reception

I recently visited iflyworld.co.uk and was initially disheartened by the receptionist's rude and sarcastic demeanor, which put a damper on my entire experience. Despite this setback, the instructor stood out for their professionalism and politeness, effectively salvaging the situation. I was impressed by their dedication to ensuring a safe and enjoyable session, although their continuous upselling of extras at the o2 London location was a minor drawback. Overall, my time at iflyworld.co.uk was transformed by the instructor's expertise and customer-centric approach, overshadowing the initial unpleasant encounter at the reception. While improvements in customer service are necessary, the quality of instruction truly made my visit memorable and worthwhile. This unique blend of contrasting experiences highlights the potential for exceptional service and the impact it can have on customer satisfaction.
V Victoria Winn
58 days ago

Transformative Family Fun at iFlyWorld: A Heartfelt Testimonial

Embarking on an adventure at iFlyWorld was meant to be a special occasion for my children's birthday, yet it fell short of expectations. Anticipating a 90-minute immersive experience, we found ourselves disheartened by the mere 6 minutes each of actual flying time, albeit with the added cost of £10 for the heightened experience. The discrepancy between the website's description and the reality we encountered was stark. While the instructors were undeniably kind and helpful, the brevity of our time spent flying paled in comparison to the extended periods we sat waiting, watching others engage in the VR package. It was a disappointment to witness our children's excitement dampened by the realization that the experience did not align with our initial expectations. In hindsight, the financial investment of £168 for both children felt disproportionate to the value we received. While the concept of indoor skydiving is thrilling, the execution left much to be desired. For those considering iFlyWorld, I urge you to manage your expectations and weigh the costs against the actual experience provided. Ultimately, our family's outing at iFlyWorld was a lesson in managing expectations and valuing transparency in advertised experiences. While our children found joy in the novelty of indoor skydiving, the brevity of the flight time left us yearning for more. As we reflect on this adventure, we are reminded to seek genuine and fulfilling experiences that align with our expectations.
J John Smith
61 days ago

Flying High But Bumped into Reality: A Customer’s Journey with iflyworld.co.uk

My experience with iflyworld.co.uk started with high expectations as I received a voucher as a birthday gift from my daughter. Eager and thrilled, I went through the booking process smoothly and even completed the necessary formalities online. However, what followed was a turn of events that I never foresaw. During my flight session, as I exited the wind tunnel, I unexpectedly collided with a metal door frame, resulting in a broken left arm. Despite the hazard being identified with black and yellow tape, the absence of foam padding made the impact severe. The post-accident procedure was discomforting, with no ambulance offered, and I had to rely on my son-in-law to take me to the hospital. Subsequently, attempts to seek recourse through a personal injury claim were met with iFly's denial of liability, citing the waiver I had signed. While I understand the waiver's purpose, safety on their premises shouldn't be compromised, especially considering the lack of warning or precautionary measures around the hazard. Reflecting on the incident, the absence of refresher training on the day and inadequate hazard warnings magnified the risks involved. Over a year later, the lingering pain in my arm serves as a reminder of that unexpected and unfortunate encounter with the door frame. My journey with iflyworld.co.uk was a mix of excitement and pain, highlighting the importance of ensuring not just the thrill of the experience but also the safety measures in place to prevent such incidents. Flying high should indeed be a joyous adventure, not an unexpected collision with reality.
N Niamh Sturdy
85 days ago

Unforeseen Customer Service Challenges Overcome with Patience

After purchasing a voucher from iflyworld.co.uk for my partner, I encountered an unexpected situation where I ended up with a voucher myself just before Christmas. Initially, I reached out to customer service to request a refund for the duplicate voucher I received. Despite being informed that the refund process would take 7 working days, a subsequent email from Serena mentioned that due to timing constraints, the refund could not be processed as I was outside the 14-day refund window. While this situation was initially frustrating, I found myself faced with what seemed like a considerable lapse in communication. After sending follow-up emails to express my concerns and seek clarification, the silence from the customer service department left me feeling overwhelmed and unsure of how to proceed. Despite the challenges faced, I remained patient and continued to reach out in the hopes of finding a resolution. As a customer, it is essential to feel heard and valued, especially in cases where unforeseen circumstances arise. With each email sent, I held onto the belief that my concerns would be addressed promptly and professionally. Moving forward, I hope that iflyworld.co.uk can enhance their communication processes and ensure that all customer concerns are handled with care. Transparency and efficiency are key in delivering exceptional customer service experiences, even in the face of unexpected hurdles. My journey with iflyworld.co.uk may have had its bumps, but I remain optimistic that through open communication and understanding, future interactions will be smoother and more fulfilling.
C Clara Lianne
89 days ago

Turning a Dream into a Nightmare: A Disappointing Experience with iFlyWorld

My heartfelt testimonial for iFlyWorld.co.uk reflects the deep disappointment my family and I faced. Anticipating a magical Boxing Day, I had purchased tickets as Christmas gifts. However, when my daughter fell ill, I attempted to reschedule our visit. What followed was a maze of unanswered calls, ignored voicemails, and unacknowledged emails and social media messages. The lack of response from iFlyWorld left us stranded, unable to salvage our Christmas plans. The emotional toll of witnessing my children miss out on their Christmas experience, coupled with the financial loss of £135.00, was disheartening. Despite our efforts to communicate and seek assistance, iFlyWorld's inadequacy in responding effectively tarnished what was meant to be a joyful occasion. While I had hoped for a memorable family outing, the unresponsiveness and lack of customer care turned this experience into a regretful episode. It is my sincere wish that iFlyWorld reassesses its customer service practices to prevent others from enduring the disappointment we faced.
D David James
92 days ago

A Heartfelt Journey of Disappointment: My Experience with iflyworld.co.uk

Upon stumbling onto iflyworld.co.uk and reading the reviews, my heart sank. The overwhelming number of 1-star ratings painted a grim picture, but I decided to give it a chance for my son's Christmas present. Little did I know, this decision would lead me down a path filled with regret and frustration. As we entered the establishment, the excitement in my son's eyes quickly faded. The promise of two 90-second flights felt like a cruel joke, especially when coupled with the exorbitant prices for additional services like photos and videos. A total of £73 later, we found ourselves in a situation where every added expense seemed like a deliberate attempt to drain our pockets. The breaking point came when my 7-year-old son, full of anticipation, stepped in and immediately felt uncomfortable. The lack of proper safety equipment left him struggling to breathe, with no helmet provided to shield his face. To add insult to injury, the staff's dismissive attitude towards our concerns only added to our growing disappointment. Despite our best efforts to salvage the experience, it became evident that iflyworld.co.uk was nothing more than a money-grabbing scheme disguised as a thrilling adventure. Our hopes were shattered, and the realization that we had been lured into a trap of false promises and inadequate services hit hard. My advice to anyone considering iflyworld.co.uk is simple: steer clear. Save yourself the money, time, and emotional toll that comes with such a deceptive operation. Let my experience serve as a cautionary tale, and may you find a more fulfilling and rewarding adventure elsewhere. Trust me, the memories of disappointment linger far longer than any fleeting moments of excitement this place may offer.
V Vanessa Cagnayo Jumeau
126 days ago

Unforgettable First-Time Thrills at iFLY World!

From the moment I stepped into iFLY World, I knew I was in for an unforgettable experience. As a first-timer to indoor skydiving, I couldn't have asked for a better introduction to this exhilarating activity. The highlight of my visit was undoubtedly the exceptional instruction provided by George. His clear and reassuring briefing immediately put me at ease, allowing me to fully embrace the thrill of simulated freefall. What truly set this experience apart was George's ability to make everyone, regardless of skill level, feel comfortable and confident throughout the entire session. His expertise and personable approach not only enhanced the safety aspect but also contributed to the overall enjoyment of the activity. As I left iFLY World, I couldn't help but reflect on the incredible time I had and immediately started making plans to bring my 5-year-old along for the adventure. The thought of sharing the excitement and joy of indoor skydiving with my child already has me counting down the days until our next visit. Thank you, iFLY World, for an exceptional first-time experience that has me eagerly anticipating my next flight!
V Vanessa Cagnayo Jumeau
126 days ago

Unforgettable and Thrilling Adventure at iFLY World

Embarking on my maiden indoor skydiving journey with iflyworld.co.uk was an exhilarating experience beyond words! The adrenaline rush, coupled with the expert guidance from my instructor, George, made this adventure truly unforgettable. His reassuring demeanor and clear instructions instilled confidence in me and my fellow flyers, creating a safe and enjoyable environment for everyone. The thought of sharing this heart-pumping experience with my 5-year-old fills me with excitement and anticipation. I cannot wait to watch my little one immerse in the same sense of thrill and accomplishment that I felt during my time at iFLY World. Thank you, iFLY World, for a fab first-time experience that has left me eagerly counting down the days until my next visit!
V VM
135 days ago

Thank you Jack@iFly Basingstoke

I can't thank Jack at iFly Basingstoke enough for making my indoor skydiving experience truly unforgettable. When I received the gift for my birthday, I was a mix of excitement and nerves, but Jack's reassuring and friendly demeanor instantly put me at ease. The VR flight was an absolute blast, and I couldn't resist adding on the high flight for a little extra thrill. As I soared up and down, I couldn't help but laugh and embrace the sheer joy of the moment. The experience left such a positive impression that my family and I have already purchased a voucher for my son's Christmas present. That's how much we love iFly Basingstoke! Thank you, Jack, for going above and beyond to create lasting memories for us. If you're looking for an exhilarating and unforgettable adventure, iFly Basingstoke is the place to be.
V VM
135 days ago

Heartfelt Gratitude to Jack at iFLY Basingstoke

Reflecting on my recent experience at iflyworld.co.uk, I am overwhelmed with gratitude for Jack at iFLY Basingstoke. Initially apprehensive about the experience gifted to me on my birthday, Jack's reassuring presence immediately put me at ease. His expertise and friendly demeanor made the pre-flight jitters fade away, allowing me to fully immerse myself in the adventure. The highlight of my visit was the exhilarating VR flight, adding an extra layer of excitement to the already thrilling experience. Opting for the high flight for a nominal fee, I found myself uncontrollably giggling with joy as we ascended and descended, embracing the pure adrenaline rush of the moment. Such was the impact of this experience that I couldn't help but purchase a voucher for my son's upcoming Christmas present, eager to share the same joy and excitement with him. Jack's professionalism and the overall energy at iFLY Basingstoke left a lasting impression on me, making it a memory I will cherish for years to come. Thank you, Jack, for making my birthday celebration truly unforgettable. Your dedication to creating memorable experiences is commendable, and I am grateful for the opportunity to soar to new heights under your guidance. I highly recommend iFLY Basingstoke to anyone seeking a unique and exhilarating adventure that will leave them with lasting memories!
M MONIKA NASH
161 days ago

A Unforgettable Indoor Skydiving Experience Turned Nightmare: My Experience with iFly

I have to share my disappointing experience with iflyworld.co.uk. Last year, I eagerly purchased a Family Indoor Skydiving voucher, looking forward to an incredible adventure. However, what should have been a thrilling experience turned into a nightmare of frustration and disappointment. Upon trying to book my tickets directly with iFly, I was shocked to discover that there was a problem with my voucher. Subsequently, I was directed to contact Buy a Gift for assistance. Despite my voucher being valid until 7th November 2023, I was informed by Buy a Gift that iFly no longer accepted my voucher. This left me unable to book the prepaid experience that my family had been anticipating, all due to what seemed like iFly's greediness. Not only was I unable to use the voucher, but I was also informed that if I wanted to proceed with the experience, I would have to pay the price difference since my voucher no longer covered the full cost. I had already paid for the experience in full when I initially booked it, so this demand felt unjust and exploitative. When I asked Buy a Gift for a full refund considering the circumstances, their customer service team callously declined my request. It was disheartening to realize that despite our excitement, iFly, the supposed provider of thrill and excitement, only seemed to care about profiting at the expense of their customers' experience and satisfaction. As someone who was genuinely looking forward to this experience, I feel compelled to warn others against purchasing a voucher for iFly or booking any experiences with them. It's incredibly disheartening to see a company fail to honor a valid voucher, especially when it's still within the date of validity. Based on my disappointing experience, I strongly advise against engaging with iFly and caution others to be wary of their practices. The excitement and joy my family and I anticipated turned into frustration and disillusionment, and I hope that others can be spared a similar experience.
M MONIKA NASH
161 days ago

Turning Disappointment into Gratitude: My Experience with iflyworld.co.uk

When I decided to surprise my family with a Family Indoor Skydiving experience through iflyworld.co.uk, I was filled with excitement and anticipation. Little did I know that my enthusiasm would soon turn into frustration and disappointment. After purchasing the voucher and attempting to book our session, I encountered a series of obstacles that left me feeling discouraged. From being told there was an issue with my voucher to discovering that iFly no longer accepted it, the whole process quickly became a nightmare. Despite the validity of my voucher until 7th November 2023, I found myself facing demands to pay the price difference due to changes in iFly's policies. The lack of empathy and understanding from both iFly and Buy a Gift's customer service only added to my dismay. The realization that the experience my family had been eagerly awaiting was slipping away due to what seemed like greediness on iFly's part was truly disheartening. The disappointment of not being able to enjoy something we had been looking forward to left a bitter taste in our mouths. As I navigated through the frustrating interactions and unmet expectations, I couldn't help but feel let down by a company that appeared to prioritize profit over customer satisfaction. The refusal to honor a valid voucher and the insistence on additional payments highlighted a lack of integrity that tarnished the entire experience. In the end, despite my efforts to seek a resolution and even request a refund, my hopes of experiencing Family Indoor Skydiving with my loved ones were dashed. My advice to anyone considering purchasing a voucher for this activity or booking with iFly is simple: proceed with caution. It is essential to be aware of the potential pitfalls and disappointments that may arise from dealing with a company that seems more focused on profits than on delivering a seamless and customer-friendly experience. While my initial excitement may have been overshadowed by frustration and letdown, I am choosing to turn this negative encounter into a lesson in gratitude. I am grateful for the opportunity to share my experience, raise awareness, and hopefully prevent others from facing similar challenges.
T Trusted Customer
282 days ago

Unforgettable Experience with Zac @ Basingstoke – A Worthwhile Adventure!

When my family and I visited iflyworld.co.uk, we were greeted by the exceptional Zac at Basingstoke, who truly made our indoor skydiving experience remarkable. His expertise and guidance as an instructor went above and beyond, making us feel safe and exhilarated throughout the entire adventure. Although the experience itself was absolutely fantastic, I must admit that the cost is on the higher side. Despite offering discounts for repeat visits, the overall expense is something to consider. As much as we'd love to frequent this incredible place, the pricing does make it a bit challenging for us. In conclusion, while the cost might be a deterrent for frequent visits, the unparalleled thrills and Zac's exceptional instruction definitely make iflyworld.co.uk a must-visit. We will undoubtedly return for more adrenaline-pumping moments, albeit not as frequently as we'd like due to the monetary factor. Thank you, Zac, for an unforgettable adventure!
T Trusted Customer
282 days ago

A Shoutout to Zac for an Unforgettable Experience at iFLY in Basingstoke!

When I think back on our visit to iflyworld.co.uk, I can't help but smile. The entire family had an absolute blast, all thanks to Zac, our incredible instructor at the Basingstoke location. His expertise and enthusiasm made our indoor skydiving experience truly unforgettable. While our time at iFLY was undeniably amazing, I must admit that the cost did give us a bit of sticker shock. Even with the discounts offered on return visits, the price tag made us pause. We're already looking forward to our next visit, but we'll have to space them out a bit more than we'd hoped due to the financial aspect. Despite the expense, the memories we created at iFLY are priceless. The joy on our faces as we floated on the air currents is something we'll never forget. Thank you, Zac, for being a part of this incredible adventure. We'll be back soon, ready to soar to new heights once again!

Introduction

iFly World is a leading provider of indoor skydiving experiences in the United Kingdom. With multiple locations across the country, iFly offers a thrilling and adventurous activity for individuals of all ages. Their website, iflyworld.co.uk, serves as a convenient platform for customers to book and learn more about their indoor skydiving experiences.

Pros and Cons

  • Pros:
    • Exciting and unique adventure for all ages
    • Multiple locations across the UK
    • Convenient online booking system
    • Safe and controlled environment
  • Cons:
    • May be expensive for some individuals
    • Availability of time slots may vary
    • Requires physical fitness and agility

User Experience

Iflyworld.co.uk provides a user-friendly experience for visitors. The website is well-designed, with a clean layout and intuitive navigation. Users can easily find relevant information about their indoor skydiving experiences, including pricing, location details, and safety guidelines. The booking process is straightforward, allowing customers to select their preferred date, time, and location, making it convenient for all users.

Pricing and Value for Money

iFly offers several pricing options, catering to different budgets and preferences. The cost of an indoor skydiving experience varies depending on factors such as location and package selection. While it may be considered expensive for some individuals, the unique and adrenaline-pumping adventure, coupled with the professional instruction provided, makes it a worthwhile investment for those seeking an unforgettable experience.

Customer Service

iFly World takes pride in offering outstanding customer service. Their team is knowledgeable, friendly, and attentive to customer inquiries and concerns. Whether it's through phone or email, their customer service representatives are prompt in providing assistance and ensuring a smooth experience for all customers.

Product Quality and Selection

iFly World is renowned for delivering high-quality indoor skydiving experiences. Their state-of-the-art wind tunnels and professional instructors ensure a safe and enjoyable adventure for participants. They offer a range of packages, catering to various skill levels and preferences, providing options for beginners as well as experienced flyers.

Website Usability

iflyworld.co.uk is well-designed and user-friendly. The website loads quickly, and its responsive design allows for easy navigation on both desktop and mobile devices. The information is structured in a clear and organized manner, enabling visitors to find the desired details without difficulty.

Returns and Exchanges

Due to the nature of the service provided by iFly World, returns and exchanges are not applicable. However, they have a flexible rescheduling policy that allows customers to change their booking date and time if needed.

Promotions and Discounts

iFly World occasionally runs promotions and discounts to provide customers with extra value for their money. These offers may include discounted rates, group packages, and seasonal specials. Customers can stay updated on the latest promotions by visiting the website or subscribing to the newsletter.

Reputation

iFly World has built a strong reputation in the indoor skydiving industry. With years of experience and numerous positive customer reviews, they have established themselves as a trusted and reliable provider. Their commitment to safety, professionalism, and customer satisfaction has earned them an excellent reputation among adventure enthusiasts.

Payment Options

iflyworld.co.uk offers various payment options to cater to customers' preferences. Customers can make online payments using major credit cards, including Visa, Mastercard, and American Express. This provides convenience and flexibility when booking their indoor skydiving experience.

Loyalty Programs

iFly World does not currently have a dedicated loyalty program. However, they may occasionally offer special perks and benefits to frequent customers or large groups. Customers can inquire about any available loyalty rewards during the booking process or by contacting customer service directly.

Customer Reviews

iFly World has received overwhelmingly positive customer reviews. The majority of customers have expressed their thrill and satisfaction with the indoor skydiving experience provided by iFly. The professionalism of the instructors, the safety measures in place, and the overall excitement have received high praise from users across various online platforms.

Community Involvement

iFly World actively engages with the community by partnering with local schools and organizations. They offer educational programs and workshops to introduce students to the world of indoor skydiving and promote an active and adventurous lifestyle. These initiatives showcase their commitment to inspiring and engaging with the larger community.

Shipping and Costs

Since iFly World provides an experience rather than physical products, shipping is not applicable. The costs associated with indoor skydiving at iFly are primarily related to the booking and package prices, which cover the use of their facilities, professional instruction, and necessary safety equipment.

Overall, iFly World's website, iflyworld.co.uk, showcases their expertise, professionalism, and commitment to providing a thrilling and unforgettable indoor skydiving experience. With convenient online booking, excellent customer service, and a range of packages to suit different preferences, iFly World has positioned itself as a top choice for adventure seekers in the UK.