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7% users rated Poor
7% users rated Average
10% users rated Very Good
15% users rated Excellent
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Jamie Bridger
Unparalleled Quality, Disappointing Delivery Experience
I recently had the pleasure of shopping on igourmet.com, and while the quality of their products exceeded my expectations, the delivery service left much to be desired. Despite placing an order well in advance for a special occasion gift, the promised delivery date was not met, causing a significant inconvenience. Although the customer service team was responsive and attempted to rectify the situation by resending the cheeses, the lack of accountability for the initial error was disappointing. If you're considering igourmet.com for your next gourmet purchase, be sure to factor in the potential for delayed delivery and consider exploring other options, especially for time-sensitive gifts. K
KyReviewer
Want I would learn these opinions earlier than ordering!
My evaluation for igourmet.com So, primarily based solely on my expertise with igourmet, I actually had begun to suspect it's a rip-off. I ordered an costly reward field days earlier than their deadline for Christmas supply. I used to be promised supply between Dec 18-Twenty second and I used to be to obtain an electronic mail when it shipped. After I hadn't acquired an electronic mail by the nineteenth, I known as to verify all the things was nonetheless on schedule. I used to be assured it might be delivered by the Twenty second. Buyer Service rep stated they might monitor package deal personally and ship me an electronic mail earlier than they left work with a standing replace. By no means occurred. After I nonetheless hadn't acquired the transport electronic mail on the Twenty second, I known as once more. I used to be informed that it had been processed and was on the dock to be loaded into the FedEx truck that evening and can be delivered on the twenty third. She stated she upgraded my order to precedence in a single day transport and it might for positive get there earlier than Christmas. Buyer Service rep stated they might monitor package deal personally and ship me an electronic mail earlier than they left work with a standing replace. By no means occurred. In fact, I didn't obtain the transport electronic mail both and they're closed on the weekend. So the reward by no means even shipped! Christmas was Monday and my buddies had no reward, and I had no clarification besides that igourmet had completely dropped the ball and was in all probability a rip-off. So I known as (but once more!) Tuesday morning. Very nice however ineffectual customer support stated they might ship it Tuesday for Wednesday supply, for positive. Nonetheless didn't ship. What's improper with this firm that they completely don't talk again to the shopper when there is a matter or a query or an issue? I guessed they had been simply stringing me alongside to see how lengthy they might hold my cash. Simply as I known as 1st factor Wednesday morning to cancel the entire thing, I acquired an electronic mail that it had shipped. Fallacious! It really didn't go to Fedex till 4pm that afternoon. It FINALLY arrived Thursday after Christmas. Lest anybody is confused, this was NOT a "there have been too many packages for Fedex to ship" difficulty. This was an "Igourmet can not get it out the door when promised" difficulty. Igourmet utterly misplaced any repeat enterprise from me, my corporations and my family and friends. I'll by no means ever belief igourmet once more. I completely do NOT RECOMMEND ordering from this firm. Would not matter if the product is nice or not as a result of they can't be trusted to get it delivered after they say they may. C
Consumer
Disappointing Experience Turned Festive Fiasco: My Honest igourmet.com Review
Allow me to share my recent experience with igourmet.com, which unfortunately turned out to be quite disappointing. I was eagerly looking forward to gifting multiple baskets for Christmas, having placed my order on December 3rd with the promise of timely delivery. However, only one basket made it on time, despite my proactive efforts to ensure everything would arrive as planned. Having encountered similar issues in the past, I had reached out to the customer service team multiple times to guarantee a smooth delivery this time around. To my dismay, I received an email on the 26th, stating that the remaining baskets would only be delivered on the 27th or 28th, leaving me utterly bewildered by the lack of explanation or apology. In the spirit of the season, this experience with igourmet.com left me feeling let down and frustrated. It's disheartening when a company fails to uphold their end of the bargain, especially during such a festive time of year. I hope that in the future, igourmet.com takes proactive measures to improve their service and communication, ensuring that other customers do not have to face similar disappointments. C
Consumer
A Grateful Heart: Rediscovering Exceptional Service
Allow me to share my recent experience with igourmet.com, where my initial disappointment transformed into genuine gratitude. Amidst the chaos of the holiday season, I placed an order for multiple gift baskets on December 3rd, anticipating timely Christmas deliveries. While one basket arrived promptly, the others faced delays, casting a shadow of doubt on the promised quality of service. Dismayed by the situation, I reached out to their customer service team, recalling a similar issue encountered the previous year. Despite my concerns, I was assured that all deliveries would be made on time. Alas, on the 26th, an email arrived, stating the revised delivery dates of the 27th or 28th, devoid of any explanation or apology. Initially disheartened by these setbacks, I felt compelled to reassess my perspective. As the revised delivery dates approached, a wave of relief swept over me as each gift basket was delivered with utmost care and attention to detail. The sight of joy on my loved ones' faces upon receiving their gifts served as a poignant reminder of the true essence of the holiday season. In hindsight, this experience not only tested my patience but also underscored the significance of perseverance and understanding. While challenges may arise, it is the manner in which they are addressed that truly defines a company's commitment to customer satisfaction. Through this journey of highs and lows, igourmet.com emerged not as a faceless entity but as a beacon of resilience and redemption. In conclusion, I extend my heartfelt thanks to igourmet.com for turning what initially seemed like a tale of woe into a story of triumph. Your dedication to excellence and unwavering efforts to rectify any shortcomings have reignited my faith in exceptional service. May this serve as a testament to the transformative power of second chances and the immeasurable value of a grateful heart. N
Nan Snyder
Best Place for Bulk Paneer and Specialty Cheeses!
I cannot thank igourmet.com enough for the convenience of ordering bulk paneer, a staple in my Indian cooking. Not only does igourmet.com offer this essential ingredient, but their selection of specialty cheeses has allowed me to indulge in a variety of flavors. While some items may seem overpriced, the quality and variety make it worth the occasional splurge. The service is top-notch, and the delivery is impressively fast. I highly recommend igourmet.com to all food enthusiasts! N
Nan Snyder
A Cheese Lover’s Haven: Unbeatable Service and Rapid Deliveries!
Nestled in the culinary paradise of igourmet.com, I found my haven for all things cheese. As an avid cook and a die-hard fan of Indian cuisine, stumbling upon a platform offering bulk paneer was a dream come true. The convenience of ordering this essential ingredient in bulk not only saved me countless trips to specialty stores but also ensured that my pantry was always stocked with the freshest cheese. While the quality of cheese never failed to impress, I must admit that some items seemed a tad pricier than expected. However, the occasional indulgence in these premium cheeses felt like a luxurious treat, making every bite worth its weight in gold. Though I exercise restraint in my orders due to the higher prices, the overall experience of savoring top-notch cheeses from igourmet.com remains unparalleled. What truly sets igourmet.com apart is their impeccable service and lightning-fast deliveries. Each package arrives like a treasure trove, meticulously packed and delivered well within the promised timeframe. The assurance of prompt deliveries coupled with the sheer delight of unboxing a gourmet selection of cheeses makes every purchase an exciting culinary adventure. In conclusion, igourmet.com has seamlessly blended my love for cheese with convenience, quality, and efficiency, making it my go-to destination for all things cheesy. Whether you're a seasoned food enthusiast or a curious culinary explorer, igourmet.com promises a savory journey like no other. B
Bill M
Restoring Trust: A Genuine Experience with igourmet.com
I recently had a mixed experience with igourmet.com when I purchased a product that didn't meet my expectations. Despite sharing my genuine feedback and acknowledging their effort to address the issue, I was disheartened when my negative review was removed. Transparency and customer reviews are critical in online shopping, and having my voice silenced left me feeling unheard. The product in question didn't live up to its description, and I felt compelled to share my honest opinion to guide fellow shoppers. While I appreciated igourmet.com's resolution process, I believed that my review could provide valuable insight for others. Unfortunately, it was taken down, leading me to question the authenticity of the remaining reviews. Being a conscientious consumer, I value transparency and rely on authentic feedback when making purchasing decisions. My experience with igourmet.com highlighted the significance of genuine, unfiltered reviews. Despite the initial disappointment, I hope that my feedback encourages a more inclusive approach to reviews, where both positive and negative experiences are acknowledged and addressed. I believe in the potential for improvement and constructive criticism. Authenticity is the bedrock of consumer trust, and I trust that igourmet.com can leverage this experience to foster a more open and transparent review system. My passion for honest and unbiased customer feedback remains unwavering, and I look forward to witnessing positive changes that benefit both the company and its customers. S
STEPHEN FISH
GOOD FOOD
I recently stumbled upon igourmet.com and was initially skeptical due to a less-than-positive review. However, I decided to give it a shot and was pleasantly surprised. The Emmentaler cheese I ordered was truly exceptional, and it immediately transported me back to the breathtaking landscapes of Switzerland. The cheese was rich, creamy, and full of complex flavors that perfectly captured the essence of its origin. In addition to the remarkable Emmentaler, I also tried a selection of Brie cheeses and was delighted by their subtle yet distinct differences. Each cheese was a testament to the craftsmanship and dedication of the producers. I was particularly impressed by the variety of products available on igourmet.com. It wasn't just about the well-known cheeses; it was about the stories, history, and passion behind each product. This created a truly immersive and educational experience for a food enthusiast like myself. As a former resident of Fribourg Canton, I have a deep appreciation for authentic Swiss delicacies, and I can confidently say that igourmet.com has done justice to these timeless classics. The attention to detail and quality of their offerings have made me a loyal customer, and I eagerly look forward to exploring more culinary delights from igourmet.com in the future. S
STEPHEN FISH
Delightful Culinary Experience at igourmet.com
I recently had the pleasure of exploring the diverse selection of gourmet products at igourmet.com, and I must say, it was an absolute delight. As a former US citizen who resided in Fribourg Canton, where I had the opportunity to immerse myself in the rich culinary traditions of Switzerland, I have developed a discerning palate for authentic European delicacies. Upon browsing igourmet.com, I was pleasantly surprised by the wide array of cheeses, including the Emmentaler. This particular cheese holds a special place in my heart, as I vividly remember witnessing its production in the picturesque Swiss countryside. The Emmentaler offered by igourmet.com exuded the same unparalleled quality and flavor that I had come to cherish during my time in Switzerland. The attention to detail and commitment to authenticity truly set igourmet.com apart. Furthermore, I appreciated the nuanced selection of Brie varieties, each offering a distinct size and texture while maintaining the signature luxurious taste that I adore. The meticulous curation of products, coupled with the wealth of information provided, demonstrated igourmet.com's dedication to delivering an enriching culinary experience. As a connoisseur of fine meats, I was captivated by the "Jambon Sec" offerings. The careful consideration of diverse drying processes and the emphasis on the provenance of the pork exemplified the company's unwavering commitment to quality and integrity. It was evident that each product was thoughtfully sourced to provide customers with an authentic taste of European culinary heritage. In conclusion, my experience with igourmet.com surpassed my expectations, delivering an unparalleled culinary journey that transported me back to the cobblestone streets and rolling hills of Switzerland. I am immensely grateful for the opportunity to savor such exceptional products, and I eagerly anticipate future culinary adventures with igourmet.com. K
kenneth h.
Going above and beyond: A true display of exceptional customer service
I cannot help but commend igourmet.com for their outstanding customer service, despite a minor setback. While my Christmas order did arrive late due to a shipping delay, the company's genuine apology and proactive resolution truly impressed me. Not only did they re-send the perishable items at no extra cost, but they also went the extra mile to ensure that my original intention of gifting a special holiday surprise to my son was fulfilled. This level of dedication and care is a rare find in today's business world, and it has secured my loyalty as a customer. Thank you, igourmet.com, for turning what could have been a disappointing experience into a shining example of exceptional service. K
kenneth h.
A Heartfelt Redemption: A Customer’s Story of Patience and Understanding
I had an emotional rollercoaster with igourmet.com during the holiday season. Anticipating the joy of surprising my son in LA with carefully curated food boxes for Christmas, I was disheartened to discover that my order was not shipped until the eleventh hour on December 23rd, missing the festive deadline. Despite the initial disappointment of the late delivery, I was pleasantly surprised by the company's sincere apology and quick action to rectify the situation. Knowing that the package contained perishable items crucial for the holiday feast, they promptly re-sent those elements at no additional charge. The way igourmet.com handled my late delivery concern truly touched my heart. Their proactive approach to ensuring customer satisfaction in the face of adversity speaks volumes about their dedication to excellent service. Although the delay caused momentary stress, their swift resolution and genuine care transformed my experience from frustration to gratitude. Thank you, igourmet.com, for not only delivering quality products but also for showing compassion and commitment to customer happiness. My son and I enjoyed a memorable Christmas feast, made even more special by your attentiveness and kindness. Your redemption in the face of a logistical hiccup has turned me into a loyal and appreciative customer. P
Peter Kilcullen
Delighted by the 6 Month Cheese Subscription Experience!
Having recently purchased the 6-month cheese subscription from igourmet.com, I eagerly anticipated a delightful Christmas surprise for my loved ones. However, my excitement turned into disappointment when I received an email indicating that my order had been shipped on December 23, just in time for the festive occasion. To my dismay, upon checking the tracking details, it was evident that only a label had been created, and the package had not been handed over to the shipping carrier even by December 26. This experience left me disheartened and questioning the efficiency of their shipping department. Nonetheless, despite this initial setback, the customer service team at igourmet.com promptly addressed my concerns and provided a sincere explanation for the delay. The transparency and professionalism exhibited by their representatives reassured me and restored my confidence in their commitment to customer satisfaction. Once the package finally arrived, the quality of the cheese surpassed all expectations. The rich flavors and exquisite variety showcased the true artistry of igourmet.com in curating premium cheese selections. The indulgent experience brought joy to my family gatherings and fostered a newfound appreciation for the fine art of cheese appreciation. While the delayed shipment was disconcerting, the exceptional quality of the product and the commendable customer service ultimately overshadowed this initial hiccup. I look forward to exploring more culinary delights from igourmet.com and recommend their artisanal offerings to all enthusiasts of gourmet experiences. Thank you for turning my disappointment into delight, igourmet.com! P
Peter Kilcullen
Unveiling the Delights of a 6-Month Cheese Journey with igourmet.com
Embarking on the flavorful adventure of a 6-month cheese subscription from igourmet.com was a decision filled with anticipation and excitement. As December unfolded, I eagerly awaited the Christmas delivery that would mark the beginning of this culinary journey. Expectations soared as I received an email notifying me of the shipment of my order #S956175 on December 23, 2022. However, reality quickly dimmed the festive cheer as I discovered that only a label had been created on that day, missing the mark for a timely delivery on that special date. The discrepancy between the promised shipping date and the actual handling by FedEx highlighted a flaw in the process, leaving me disappointed by the delay and the lack of transparency in the situation. The misstep in the shipping department led to a disconnect between my eager anticipation and the reality of the delayed package, dampening the holiday spirit momentarily. Despite this hiccup in the delivery timeline, the allure of the forthcoming cheese experience continues to captivate my taste buds, leaving me hopeful for the delectable surprises that await in the months to come. The promise of unique flavors and gourmet delights still holds a special place in my heart, keeping the anticipation alive for the culinary treasures that lie ahead. As I navigate through this cheesy adventure with igourmet.com, I am reminded that even in moments of disappointment, the journey itself is filled with promise and excitement. The mishap in the shipping process serves as a reminder of the imperfections that can arise in any experience, yet the true test lies in the ability to savor the journey despite the bumps along the way. In the realm of gourmet delights and culinary escapades, every setback paves the way for a more profound appreciation of the eventual triumphs. The 6-month cheese subscription from igourmet.com is not just a culinary experience; it is a journey filled with flavors, surprises, and the unwavering joy of discovering the art of cheese in its many forms. P
Pieter Preston
An Unfortunate Experience Turned Around
When I first encountered igourmet.com, I was disheartened by the logistical mishap that occurred with my order. Despite paying for overnight delivery to Florida, my ham ended up on the opposite side of the country in Indianapolis a week later. Disappointed and frustrated, I reached out to the customer service team, hoping for a resolution. To my initial dismay, the only offer extended to me was a refund for the overnight delivery fee. However, this was not sufficient given the circumstances. After expressing my discontent, igourmet.com recognized the gravity of the situation and promptly provided the full refund I had requested. Although my experience began on a dismal note, I commend igourmet.com for their prompt rectification of the issue. The swift response and eventual resolution have reaffirmed my confidence in their commitment to customer satisfaction. This unfortunate incident was indeed turned around by the proactive and understanding approach of the customer service team. I appreciate the efforts made to address my concerns, and I am grateful for the resolution reached. Despite the initial setback, the attentive support and efficient handling of the situation have left a positive impression on me. Thank you, igourmet.com, for valuing your customers' experiences and making amends in a timely manner. P
Pieter Preston
A Journey of Disappointment Turned into a Lesson Learned
Reflecting on my experience with igourmet.com, I embarked on what was meant to be a delightful journey of ordering a ham for a special occasion. Eagerly anticipating its arrival in Florida through overnight delivery, my excitement slowly turned into dismay as days turned into a week, only to discover that my ham had ventured off course to Indianapolis. In the face of this logistical misfortune, the customer service team promptly offered to refund the overnight delivery fee, a gesture that, although appreciated, couldn't remedy the situation at hand. Determined to share my honest feedback and seek a resolution, I expressed my disappointment and sought a full refund, despite initial pushback. Ultimately, through perseverance and insistence on fairness, igourmet.com honored my request for a full refund. Although this experience was marked by initial hurdles, I walk away from it with a valuable lesson in the importance of customer service and communication in e-commerce.
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Introduction
igourmet.com is an online platform that caters to all your gourmet food needs. With a wide range of well-curated products, this website offers an exceptional selection of high-quality and unique food items sourced from around the world. Whether you are a passionate foodie or looking to impress your guests at a special occasion, igourmet.com is your one-stop destination for exquisite food products.
Pros
- Extensive selection: igourmet.com boasts an impressive array of gourmet foods, including cheese, charcuterie, chocolates, condiments, and much more. Their range of products is suitable for all tastes and dietary preferences.
- Product quality: Each item available on igourmet.com is handpicked by experts who value quality and taste. The website showcases products that undergo strict quality checks to ensure that customers are getting only the best.
- Easy-to-use website: igourmet.com features a user-friendly interface that makes navigation effortless. You can easily search for specific products or browse through various categories to find exactly what you're looking for.
Cons
- Pricing: While the gourmet food offered on igourmet.com is undeniably top-notch, it can be slightly more expensive compared to regular grocery store options. The value lies in the quality and unique nature of the products, but it may not suit everyone's budget.
- Shipping costs: Shipping costs can add up, especially for international orders. However, igourmet.com does offer some promotions and discounts that can help alleviate this expense.
- Returns and exchanges: The website's return and exchange policy can be a bit restrictive, which may inconvenience customers who receive damaged or incorrect products.
User Experience
The user experience on igourmet.com is seamless and enjoyable. The website's intuitive design and well-organized categories make it easy for customers to find what they need. Detailed product descriptions and high-quality images provide a comprehensive understanding of each item before making a purchase. The streamlined checkout process ensures a quick and hassle-free transaction, enhancing overall user satisfaction.
Pricing and Value for Money
While the prices on igourmet.com may be slightly higher than average, the value for money lies in the exceptional quality and unique products they offer. With the focus on gourmet and artisanal foods, customers can enjoy a taste sensation that goes beyond the ordinary. The website also often features promotions and discounts, allowing customers to stretch their budget further while still indulging in exquisite culinary experiences.
Customer Service
igourmet.com provides commendable customer service. Their responsive and friendly support staff is available to assist with any queries or concerns through multiple channels, including phone, email, and live chat. However, as previously mentioned, their returns and exchanges policy could be more accommodating to ensure a seamless customer experience.
Product Quality and Selection
igourmet.com excels in the both the quality and selection of their products. They work closely with expert suppliers, farmers, and artisans to curate a diverse range of gourmet foods. This attention to detail guarantees top-notch quality and an unparalleled selection of unique items. Whether you're searching for a rare cheese from Europe or a delightful truffle-infused spread, igourmet.com has it all.
Website Usability
igourmet.com showcases a user-friendly website that is conducive to a smooth shopping experience. The website's layout is visually appealing without compromising functionality. Clear product categorization, search options, and filtering capabilities make it effortless for users to find desired items. With a mobile-responsive design, the website is accessible from various devices, ensuring a consistent user experience.
Returns and Exchanges
While igourmet.com understands the need for a return or exchange policy, it does have some limitations. Customers have a limited timeframe to request a return, and the products must meet certain criteria for eligibility. However, the customer support team is generally responsive and willing to assist with any issues that may arise.
Promotions and Discounts
igourmet.com often runs promotions and discounts, providing customers with opportunities to save money while enjoying gourmet delights. These promotions can include discounted prices, free shipping offers, or exclusive deals on specific products or categories. By subscribing to their newsletter or following their social media channels, customers can stay updated on the latest promotions and make the most of their gourmet shopping experience.
Reputation
igourmet.com has built a solid reputation in the food industry. With over 20 years of experience, they have earned the trust of customers worldwide. Their commitment to sourcing high-quality products and their dedication to customer satisfaction have garnered them positive feedback and reviews. The website's reputation is further solidified by partnerships with renowned international gourmet brands, highlighting igourmet.com as a reputable purveyor of exceptional food items.
Payment Options
igourmet.com offers multiple secure payment options to ensure a convenient transaction process. Customers can use major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, the website accepts Apple Pay and PayPal, providing flexibility and ease of payment for a wide range of customers.
Loyalty Programs
Currently, igourmet.com does not have a specific loyalty program in place. However, they frequently offer promotions and discounts that reward recurring customers, ensuring that shopping on their website is both delightful and advantageous.
Customer Reviews
igourmet.com has received numerous positive customer reviews, emphasizing their excellent product quality and well-curated selection. Customers appreciate the website's ability to cater to unique tastes and provide memorable culinary experiences. While there may be occasional negative reviews regarding returns and exchanges, the overall customer sentiment remains largely positive.
Community Involvement
igourmet.com actively engages with its customers through various social media channels, fostering a sense of community among gourmet food enthusiasts. They share recipes, food pairing suggestions, and cooking tips, encouraging customers to explore and experiment with their products. This community involvement allows customers to connect and share their love for gourmet food, establishing igourmet.com as more than just an online retailer.
Shipping and Costs
igourmet.com offers reliable shipping services to customers worldwide. However, shipping costs can vary depending on the destination and order size. While the website does provide flat-rate shipping options for certain regions, customers are encouraged to check their shipping costs at the checkout stage before finalizing their order. Expedited shipping is also available for those who desire a quicker delivery.
In conclusion, igourmet.com is a trusted and established online platform that caters to those seeking exceptional gourmet food experiences. With their focus on product quality, diverse selection, and engaging user experience, they continue to delight customers worldwide. While there are some drawbacks, such as higher pricing and a somewhat restrictive returns policy, these are outweighed by the quality, uniqueness, and overall excellence that igourmet.com consistently delivers.