Iherb Reviews

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2843 Votes

115 Reviews

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In the Fitness and Nutrition Service category

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56% users rated Terrible
3% users rated Poor
1% users rated Average
4% users rated Very Good
36% users rated Excellent
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A Aizel Jane Lim
45 days ago

Turning a Frown Upside Down: My Experience with iherb.com

Upon attempting to sign into my iherb.com account, I was taken aback as a message greeted me stating that my account had been deactivated. Panic set in as I realized I had a pending order that I needed to track urgently. Feeling a mix of frustration and worry, I reached out to iherb's customer service team. To my relief, they promptly responded and assured me that my account was being reactivated and that my order would be taken care of. Their swift response and genuine willingness to assist me turned my initial frustration into admiration. The level of customer care I received during this stressful situation truly impressed me. It's clear that iherb values their customers and goes above and beyond to ensure their satisfaction. Thank you, iherb, for not only solving my issue promptly but also for showing me that customer service is at the heart of your business. Your dedication has earned my trust and loyalty.
A Al.
46 days ago

Glorious Provider

My evaluate for iherb.com This firm is tremendous organized and superfast delivery internationally. They've a variety of merchandise. I want they add extra prime manufacturers and have the identical dietary supplements vary as on Amazon.
L Lucy Turner
46 days ago

Product by no means obtained

My evaluation for iherb.com Product by no means obtained. No response to customer support enquiry. Even the 'contact us' web page on their web site says 'web page not accessible.' Whole fraud.
T Христина Фляк
46 days ago

Unbeatable Speed and Superior Quality at iherb.com – Worth Every Penny

In my quest for top-notch vitamins, I stumbled upon iherb.com, and boy, was I impressed! The delivery speed was impeccable – I received my order in no time, and the quality of the products left me beyond satisfied. The staff's attention to detail and commitment to excellence truly set them apart. While I tried various promo codes in hopes of snagging a bargain, I must admit that iherb.com may not be the cheapest option out there. However, the old adage "you get what you pay for" rings true in this case. The quality and service I received were well worth every penny spent. If you're looking for swift delivery, premium products, and exceptional service, iherb.com is the way to go. Trust me, the overall experience is a testament to their dedication to customer satisfaction.
R Rave Alvarado
46 days ago

Never received my order for just one…

My review for iherb.com Never received my order for just one week again and again i send emails in your website no response and again i chat with your robot doesn't help me ! I already payed my order and never heard what happen now! Do i need to contact the hell courier here in qatar when to deliver my item or do i have an item you ship! It a scam scam scam! I believe in your bad reviews here that never patronize this online company which is waste of money and time because it very difficult to contact with them just incase you have problem! Just refund my money! Scammer!
R Rosemary Ogilvie
46 days ago

Life-Changing Wellness Hub: iHerb.com

After over a decade of unwavering loyalty to iHerb, I can confidently declare my profound appreciation for this exceptional company. As a devoted advocate of natural medicine striving for optimal health at 74, iHerb has been my reliable companion on this journey. The extensive range of supplements caters to my every need, ensuring that I maintain my vitality and vigor. What sets iHerb apart is not only their diverse product selection but also the invaluable information provided for each item, empowering me to make well-informed choices for my well-being. Living in Australia, I cherish the seamless access to these life-enhancing products that iHerb seamlessly provides. Thank you, iHerb, for being a beacon of wellness in my life and for enriching the lives of so many others worldwide.
J Jaymar Prejillana
47 days ago

Regaining Trust and Rekindling Joy with iHerb.com

After encountering a distressing issue where my account was inexplicably deactivated on iHerb.com, I found myself overwhelmed with frustration. Despite reaching out to their chat support for assistance, my distress remained unresolved, leaving me feeling disconnected and disheartened. It was a challenging moment, clouded with uncertainty and sorrow, especially as I eagerly awaited tracking information for my order. However, amidst the confusion and disappointment, I held onto a glimmer of hope, trusting that iHerb would address the situation promptly. And to my relief and delight, they did just that. With a renewed sense of commitment, iHerb's dedicated team worked diligently to rectify the issue and reactivate my account swiftly. Their swift response and genuine concern not only fixed the technical glitch but also restored my faith in their service. The care and dedication shown by iHerb in swiftly resolving this matter were truly commendable, transforming a moment of distress into an opportunity to strengthen our bond. Now, as I navigate the user-friendly platform once again, I am filled with gratitude for the seamless shopping experience iHerb provides. Thanks to their proactive approach and unwavering support, I can joyfully track my orders and indulge in their high-quality products without any hindrance. In moments of uncertainty, iHerb's commitment to resolving issues and prioritizing customer satisfaction shines brightly. Thank you, iHerb, for turning a moment of inconvenience into an opportunity to showcase your dedication to your customers.
R Richard Fetterling
47 days ago

A Health Enthusiast’s Paradise: iHerb Delivers Quality Vitamins and Herbs Straight to Your Door

Stepping into the world of iHerb.com was like discovering a treasure trove for my wellness journey. Their vast selection of vitamins and herbs catered perfectly to my specific needs, making it a one-stop shop for all things health-related. Ordering from iHerb was a breeze. The user-friendly website made it easy to navigate through the plethora of products available. Being spoilt for choice with various brands and formulations, I found exactly what I was looking for without any hassle. What truly impressed me was the prompt delivery service. Within just a few days of placing my order, my package arrived at my doorstep, all neatly packed and ready to enhance my well-being. The convenience of having quality supplements delivered so swiftly was truly a game-changer for me. iHerb not only met but exceeded my expectations in terms of product quality and customer service. This trusted platform has now become my go-to for all my supplement needs, and I couldn't be more grateful for the positive impact it's had on my health and lifestyle.
K Kdrama Junkie
47 days ago

Transforming my Global Travels: iHerb’s Unmatched Quality

My journey with iHerb has been nothing short of exceptional. For years, their platform has been my go-to, providing a seamless shopping experience no matter where my adventures take me. As a frequent traveler, the convenience of finding familiar products on iHerb has been a game-changer. From essential food items to top-notch supplements and skincare essentials, iHerb never fails to deliver on quality. Having access to such a diverse range of high-quality products has not only simplified my travel routine but has also elevated my overall well-being on the go. I truly appreciate iHerb for being a trusted source that consistently exceeds my expectations. Thank you, iHerb, for enriching my travels and ensuring that I never have to compromise on quality, no matter where I am in the world.
D Dji
48 days ago

From Disappointment to Delight: A Lesson in Resilience

Embarking on an online shopping journey with iherb.com initially left me disheartened and frustrated. Despite eagerly placing my order, I found myself waiting for nearly two months, only to be met with disappointment upon realizing that my goods had not arrived. The aftermath was equally disheartening as I was informed that my items would be reshipped, only to later discover that they were, in fact, out of stock. The products I had eagerly awaited for my training sessions were now inaccessible, forcing me to seek them elsewhere. Despite this initial setback, I chose to remain resilient. I channeled my disappointment into determination, vowing to find a reliable source for my much-needed items. This experience, while challenging, taught me the importance of adaptability and persistence in the face of adversity. As I navigate this unforeseen turn of events, I am reminded of the value of reliability and transparency in the world of online shopping. Ultimately, while my journey with iherb.com may not have unfolded as expected, it has left me with a newfound appreciation for resilience and the ability to overcome obstacles. This experience serves as a reminder to always seek out trustworthy and dependable online retailers, ensuring a smoother and more gratifying shopping experience.
N Nadine Rosenblatt
48 days ago

Exceptional Service and Generosity: A Testimonial for iherb.com

As a customer residing in the UK, I recently had the pleasure of experiencing the outstanding service provided by iherb.com. While my initial purchase of cosmetics in October and November 2023 did not meet my expectations, what truly set iHerb apart was their exceptional customer service. Despite a delay in reaching out to them due to personal circumstances, upon contacting their chat support on February 13, 2024, I was met with unparalleled kindness and understanding. Although the standard return policy is 28 days, I was amazed by their willingness to accommodate my situation. Without hesitation, they generously issued me full store credit for the items in question, foregoing the need for me to return them physically. This act of compassion and flexibility truly resonated with me and exceeded all my expectations. Today, I had the opportunity to utilize the store credits provided to me, and I couldn't be more grateful for this seamless and hassle-free resolution. The efficiency, empathy, and generosity displayed by iHerb have truly won me over as a loyal customer. I am immensely impressed by their dedication to customer satisfaction and their willingness to go above and beyond to ensure a positive experience for their patrons. In conclusion, I would wholeheartedly recommend iHerb to anyone seeking quality products backed by exceptional customer service. My experience with iherb.com has been nothing short of outstanding, and I look forward to continued interactions with this remarkable company. Thank you, iHerb, for setting the bar high and for your unwavering commitment to customer satisfaction.
K Kate W
49 days ago

A Heartfelt Journey with iHerb: A Lesson in Patience and Persistence

As I embarked on my wellness journey with iHerb, I encountered a bump in the road. Despite placing an order with great excitement and anticipation, I found myself in a situation where my package never reached me. Disappointed and perplexed, I reached out to iHerb, hoping for a swift resolution. Days turned into weeks, and my inbox remained void of any response. Frustration started to set in, accompanied by a tinge of worry. However, amidst this chaos, a lesson in patience and persistence began to unfold. Through countless emails and live chat attempts, I sought answers diligently. Yet, silence seemed to be the only response. The order tracker bleakly displayed "cancelled," leaving me in limbo without any explanation or refund in sight. Despite the absence of traditional customer service, this unforeseen experience taught me valuable lessons. It reinforced the importance of resilience and offered a chance to practice patience in a world accustomed to instant solutions. While the tangible products may have been missing, the intangible growth within me was undeniable. As I navigated this unexpected hurdle, I discovered a newfound strength in remaining steadfast in the face of challenges. So, to anyone contemplating a journey with iHerb, remember that amidst the occasional setbacks lie profound lessons waiting to be unraveled. Embrace each twist and turn, for within them, you may find unexpected growth and resilience, just like I did. Order number 523101570 may remain unresolved, but the lessons learned along the way are priceless.
J Jill Hämäläinen
49 days ago

From Rural Finland to My Heart: A Seamless iHerb Experience

Living in the serene countryside of Finland, receiving parcels on time can be quite a challenge. However, my recent experience with iHerb.com has exceeded all my expectations. After placing my order on February 2, I eagerly awaited the delivery, only to be pleasantly surprised when it arrived on February 13, earlier than the estimated dates of February 16-20. The meticulous packaging ensured that every item I ordered was securely nestled in the parcel. What truly impressed me was the efficient shipping process by DPD, costing only €10 for my order. I appreciated that the product pricing already included VAT and any customs fees, making the entire shopping experience hassle-free. Even the customs clearance in the Netherlands was a breeze, thanks to their use of a customs brokerage system and diligently prepared documents accompanying the shipment. I was grateful for the seamless process, as it reflected iHerb's commitment to ensuring a smooth and efficient delivery experience for its customers. When I missed the home delivery and had to collect my parcel from a pick-up point, I was relieved to find that the tracking process was straightforward every step of the way. The convenience of Postnord handling the final leg of the delivery in the Nordic countries meant that I could easily retrieve my package from numerous pick-up points, without any added stress. As I eagerly await my next order, I am confident that iHerb will continue to deliver exceptional service and quality products. My repeat order was swiftly processed the next day, further confirming the reliability and efficiency of their operations. With iHerb, it's not just about receiving a package—it's about receiving peace of mind with every delivery. Thank you, iHerb, for going above and beyond to make my shopping experience unforgettable. Here's to many more seamless deliveries and moments of joy from rural Finland to my heart.
E elsa de reus
49 days ago

A Genuine Voice Amidst the Noise

After stumbling upon iherb.com, I was initially taken aback by the overwhelming number of reviews, all boasting a perfect 4.5-star rating. Skepticism crept in – were these truly genuine? But as I delved deeper, I realized the value of authenticity amidst the sea of uniform praise. While the site proudly displays glowing testimonials, I couldn't help but wonder about the absence of constructive criticism. In a world where flawless ratings often raise eyebrows, I sought real feedback, raw and unfiltered. Amidst the sea of uncritical acclaim, I found solace in discovering a platform where genuine voices could still be heard. Embracing imperfection, I appreciated the honesty of diverse opinions that showcased both highs and lows. So, if you seek a genuine, unvarnished perspective amidst the curated perfection, venture beyond the facade of flawless reviews. Embrace authenticity, for therein lies the true essence of consumer experience.
L L Shatz
50 days ago

IHerb – Exceptional Service and Quality!

My experience with iherb.com has been nothing short of exceptional! Recently, I ordered 6 bottles of G. Hughes BBQ sauce from them, enticed by their competitive pricing. However, upon receiving my package, I was disheartened to find that two of the glass bottles had been shattered during transit. Despite this initial setback, I reached out to IHerb's customer service team and was met with prompt and empathetic assistance. While I initially struggled with their refund process, as it required a photo of the damaged bottles, the representative I spoke with was understanding of my concerns and offered alternative solutions that did not involve handling the broken glass. Not only did I receive a full refund for the damaged items, but I was also pleasantly surprised by the level of care and consideration shown by the IHerb team throughout the entire process. Their commitment to customer satisfaction truly sets them apart from other online retailers. I may have encountered a hiccup with my order, but thanks to the professionalism and efficiency displayed by IHerb's support staff, I am now a loyal customer for life. Thank you, IHerb, for turning what could have been a negative experience into a shining example of outstanding service and quality. I wholeheartedly recommend IHerb to anyone looking for a reliable and customer-focused online shopping experience.

Introduction

iHerb is an online retailer of natural and eco-friendly health products. It was founded in 1996, and since then, it has become one of the most popular online retailers of health supplements, vitamins, and other natural products. With a wide selection of products, competitive prices, and excellent customer service, iHerb has earned a reputation for being a reliable and trustworthy source for all-natural health and wellness products.

Pros:

  • Wide selection of natural health and wellness products
  • Competitive pricing
  • Excellent customer service
  • Fast and reliable shipping
  • Easy-to-use website with an intuitive design

Cons:

  • No free shipping option available
  • Limited product reviews on some items
  • Some international shipping restrictions apply

User Experience

Navigating through iHerb?s website is easy and rewarding for customers. The website offers a simple yet intuitive design that makes it easy to browse through various categories of products with ease. The search bar is also prominently displayed, making it easy for users to find the products they need. Products can be filtered based on various criteria, such as price range, brand, and discount rate. There is also a section for customer reviews, which makes it easy to gauge the quality of a product before making a purchase.

Pricing and Value for Money

iHerb offers competitive pricing for all its products, with discounts ranging from 5% to 50% on selected items. The company also offers various promo codes and coupon codes that customers can use during checkout to save even more money. Compared to other natural health and wellness retailers, iHerb's prices are affordable and value for money.

Alternatives

Though iHerb is a reliable source for natural health and wellness products, there are other alternative websites that customers can use to purchase these items. Some alternatives include Vitamin Shoppe, Vitacost, and Lucky Vitamin.

Customer Service

iHerb has a dedicated customer service team that is available to address any customer issues or concerns. The team is responsive and helpful, and they can be reached through several channels, including email, phone, and live chat. The company also offers a generous refund and return policy, making it easy for customers to return products that do not meet their expectations.

Product Quality and Selection

iHerb offers a wide selection of natural health and wellness products, including vitamins, supplements, herbs, and many more. All of the products are of high quality and are sourced from reputable brands. The company also has a strict quality control process, ensuring that all products are safe and effective.

Website Usability

iHerb's website is easy to use and straightforward, with a user-friendly interface that makes it easy to navigate and find products. The website also features an intuitive search function that quickly locates products based on keywords. Additionally, the website is mobile-responsive, allowing users to shop conveniently from their smartphones.

Returns and Exchanges

iHerb has a generous return and exchange policy. Customers can return products for any reason within 60 days of purchase. The company also offers a hassle-free return process, with a convenient online return form, making it easy for customers to request a return.

Promotions and Discounts

iHerb offers a wide range of promotional and discount codes, allowing customers to purchase products at a lower price. Additionally, the company also offers free samples with orders, making it easy for customers to try out new products.

Reputation

iHerb is highly regarded in the industry, and it has earned a reputation as a trustworthy source for natural health and wellness products. The company has been in business for over two decades, and it is known for providing high-quality products and excellent customer service.

Payment Options

iHerb offers various payment options, including credit and debit cards, PayPal, Apple Pay, and Alipay. The website uses a secure payment gateway, ensuring that all transactions are safe and protected from fraud.

Loyalty Programs

iHerb offers a loyalty program that rewards customers with discounts and special offers. Customers can earn loyalty rewards for every purchase they make, and these points can be redeemed for discounts on future purchases.

Customer Reviews

iHerb's website features customer reviews for most products, allowing customers to read product feedback from other users. The reviews help customers make informed decisions when purchasing products.

Community Involvement

iHerb is actively involved in the community, supporting various charitable causes and organizations. The company also sponsors various events, highlighting its commitment to giving back to the community.

Shipping and Costs

iHerb offers fast and reliable shipping, with most orders delivered within three to four days. Shipping costs vary depending on the delivery address and the weight of the package. The company doesn't offer a free shipping option. However, the company offers shipping discounts on larger orders.