Introduction

iHerb is an online retailer of natural and eco-friendly health products. It was founded in 1996, and since then, it has become one of the most popular online retailers of health supplements, vitamins, and other natural products. With a wide selection of products, competitive prices, and excellent customer service, iHerb has earned a reputation for being a reliable and trustworthy source for all-natural health and wellness products.

Pros:

  • Wide selection of natural health and wellness products
  • Competitive pricing
  • Excellent customer service
  • Fast and reliable shipping
  • Easy-to-use website with an intuitive design

Cons:

  • No free shipping option available
  • Limited product reviews on some items
  • Some international shipping restrictions apply

User Experience

Navigating through iHerb’s website is easy and rewarding for customers. The website offers a simple yet intuitive design that makes it easy to browse through various categories of products with ease. The search bar is also prominently displayed, making it easy for users to find the products they need. Products can be filtered based on various criteria, such as price range, brand, and discount rate. There is also a section for customer reviews, which makes it easy to gauge the quality of a product before making a purchase.

Pricing and Value for Money

iHerb offers competitive pricing for all its products, with discounts ranging from 5% to 50% on selected items. The company also offers various promo codes and coupon codes that customers can use during checkout to save even more money. Compared to other natural health and wellness retailers, iHerb's prices are affordable and value for money.

Alternatives

Though iHerb is a reliable source for natural health and wellness products, there are other alternative websites that customers can use to purchase these items. Some alternatives include Vitamin Shoppe, Vitacost, and Lucky Vitamin.

Customer Service

iHerb has a dedicated customer service team that is available to address any customer issues or concerns. The team is responsive and helpful, and they can be reached through several channels, including email, phone, and live chat. The company also offers a generous refund and return policy, making it easy for customers to return products that do not meet their expectations.

Product Quality and Selection

iHerb offers a wide selection of natural health and wellness products, including vitamins, supplements, herbs, and many more. All of the products are of high quality and are sourced from reputable brands. The company also has a strict quality control process, ensuring that all products are safe and effective.

Website Usability

iHerb's website is easy to use and straightforward, with a user-friendly interface that makes it easy to navigate and find products. The website also features an intuitive search function that quickly locates products based on keywords. Additionally, the website is mobile-responsive, allowing users to shop conveniently from their smartphones.

Returns and Exchanges

iHerb has a generous return and exchange policy. Customers can return products for any reason within 60 days of purchase. The company also offers a hassle-free return process, with a convenient online return form, making it easy for customers to request a return.

Promotions and Discounts

iHerb offers a wide range of promotional and discount codes, allowing customers to purchase products at a lower price. Additionally, the company also offers free samples with orders, making it easy for customers to try out new products.

Reputation

iHerb is highly regarded in the industry, and it has earned a reputation as a trustworthy source for natural health and wellness products. The company has been in business for over two decades, and it is known for providing high-quality products and excellent customer service.

Payment Options

iHerb offers various payment options, including credit and debit cards, PayPal, Apple Pay, and Alipay. The website uses a secure payment gateway, ensuring that all transactions are safe and protected from fraud.

Loyalty Programs

iHerb offers a loyalty program that rewards customers with discounts and special offers. Customers can earn loyalty rewards for every purchase they make, and these points can be redeemed for discounts on future purchases.

Customer Reviews

iHerb's website features customer reviews for most products, allowing customers to read product feedback from other users. The reviews help customers make informed decisions when purchasing products.

Community Involvement

iHerb is actively involved in the community, supporting various charitable causes and organizations. The company also sponsors various events, highlighting its commitment to giving back to the community.

Shipping and Costs

iHerb offers fast and reliable shipping, with most orders delivered within three to four days. Shipping costs vary depending on the delivery address and the weight of the package. The company doesn't offer a free shipping option. However, the company offers shipping discounts on larger orders.

Tanya Djavadzadeh Senior News Reporter

Hi there! My name is Tanya Djavadzadeh and I am a Senior News Reporter at Askmeoffers.com, a Social Media Strategist, and a Photographer. With my skills in content creation and structured strategy, I help...

Iherb Recent User Reviews

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Reviewer Name: Alexandra Fedak

Review Submission Date: 2022-12-16

Review Title: I'm shocked by some of these reviews!
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Review Description: I'm shocked at all the negative reviews! I've placed quite a few orders with iHerb and the experience has always been positive. A few of my orders shipped the same day I ordered, if they didn't ship the same day they were shipped a day or two after and all packages arrived in a few days, no hassle with duties and taxes at the Canadian border either - very positive experience! Will continue to be an iHerb customer.

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Reviewer Name: Julian

Review Submission Date: 2022-12-15

Review Title: Another Satisfied Delivery
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Review Description: Accurate website - no offering out-of-stock items like some cowboys do. Products seem to be as described (short of detailed chemical analysis, who knows?)Prompt delivery via DHL - iHerb said 14th to 20th - it arrived on 15th.Shipping priced taxes paid - so no extra fees to DHL.

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Reviewer Name: Chris Downs

Review Submission Date: 2022-12-15

Review Title: I live in Australia and have been…
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Review Description: I live in Australia and have been ordering iHerb products for 2 years every month and haven’t had any issues. It can take 3-4weeks for it to arrive but I usually make an order in advance.

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Reviewer Name: Carvalho Junior

Review Submission Date: 2022-12-14

Review Title: Horrible
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Review Description: Horrible. They sell and do not tell about the taxes. Not trustable. Never more!!!!!!They are still cynical. The information is not clear and transparent when you access the page in Brazil. Looks like you're buying in Brazil. And then they say it's there somewhere in the shipping note. Shame on you.

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Reviewer Name: Shai Axelrud

Review Submission Date: 2022-12-14

Review Title: iHerb NEVER AGAIN!
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Review Description: iHerb used to be one of the best sites to buy many products. My last two purchases were a nightmare: got message to collect from Boxit, but the codes never worked, complained to iHerb because there is no way to contact Boxit and they keep me telling to go back and try a new code that never works and do not mention the possibility of refund two lost products! This is iHerb today: completely broken and dishonest. DO NOT APPROACH, AT YOUR OWN RISK.

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Reviewer Name: Matea

Review Submission Date: 2022-12-13

Review Title: REFUND
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Review Description: Hi, my order number IHB5151321590/RA12220003155831 has been returned due to long delivery time. When will i get my refund? I paid by credit card and I want my money back considering I didn't receive the package. Thanks in advance

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Reviewer Name: Mariia Lobas

Review Submission Date: 2022-12-12

Review Title: Great marketplace and good customer…
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Review Description: Great marketplace and good customer service. But have some problems with mobile app interface. Besides you can find many mistake if you choose any other language except english.

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Reviewer Name: zeleme ssr

Review Submission Date: 2022-12-12

Review Title: Fraudulent site ...i ordered California…
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Review Description: Fraudulent site ...i ordered California gold collagen from iherb usa ... I haven't received any response from them ! Lost my 305 dollars , shipment says delivered but not true ... No one is helping out ! The shipment is delivered at wrong address but no help done to rectify and no response

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Reviewer Name: S. Manning

Review Submission Date: 2022-12-09

Review Title: Great Experience
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Review Description: Found IHerb by using Google search for a hard to find product, possibly discontinued. Skeptical to order because of no knowledge of website. Order was accurate, on time (2 days), and at a reasonable price. 20% discount for new customers also a plus.

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Reviewer Name: Mikael Chacon

Review Submission Date: 2022-12-06

Review Title: This company blocked me for buying from it?
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Review Description: I don't know what to think about this company, I made a purchase and my account was blocked, I don't understand what happened, they tell me to write a message to support but from what I see here in the comments it's a waste of time. I'll see if I can find more information here.
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