Ikea Reviews

Voted Average (3/5)

1 Votes

1 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Write a review
M Mike Green
674 days ago

Absolutely Satisfied with IKEA’s Exceptional Service and Quality

After a seamless online shopping experience with IKEA, I eagerly awaited my delivery, only to face a disappointing delay. Despite the setback, I reached out to IKEA's customer service team via email, phone calls, and even WhatsApp. To my delight, they responded promptly, addressing my concerns with empathy and efficiency. Although initially disheartened by the delay, I was impressed by IKEA's commitment to customer satisfaction. They not only rectified the situation promptly but also went above and beyond to ensure my overall experience was positive. With their exemplary service and high-quality products, IKEA has won me over as a loyal customer. Thank you, IKEA, for turning a potential mishap into a memorable customer service experience.


Ikea is a renowned multinational company that specializes in ready-to-assemble furniture, kitchen appliances, and home accessories. The company operates numerous retail stores worldwide and has a strong online presence through its website, ikea.co.id. This editorial review will provide an in-depth analysis of ikea.co.id, covering various aspects such as user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    1. Wide range of affordable and stylish furniture and home accessories.
    2. Convenient online shopping experience.
    3. High-quality products with modern designs.
    4. Generous return and exchange policy.
    5. Availability of exclusive promotions and discounts.
  • Cons:
    1. Limited customization options for furniture.
    2. Occasional delays in delivery and installation services.

User Experience

The user experience on ikea.co.id is highly intuitive and user-friendly. The website has a clean and organized layout, allowing users to easily navigate through different product categories. The search functionality is efficient and helps users find specific items without any hassle. The product pages include detailed descriptions, specifications, and customer reviews, enhancing the overall user experience and aiding the decision-making process.

Pricing and Value for Money

Ikea is well-known for its affordable pricing strategy, catering to customers with different budget ranges. The website offers transparent pricing, and the value for money is excellent considering the quality, design, and durability of the products. Additionally, ikea.co.id frequently provides special discounts and promotions, further enhancing the value for money.

Customer Service

Ikea places a strong emphasis on customer service. The website offers various support channels, including live chat, email, and phone support. The customer service representatives are knowledgeable, friendly, and responsive, ensuring that customer queries and concerns are addressed promptly. Ikea also provides after-sales service, including installation assistance and warranty support.

Product Quality and Selection

Ikea is well-regarded for its commitment to high-quality products. The furniture and home accessories available on ikea.co.id are made from durable materials, ensuring long-lasting usage. The website offers a diverse selection of products that cater to various styles and preferences. Whether customers are seeking modern, minimalist, or traditional designs, ikea.co.id provides ample options to suit their needs.

Website Usability

The ikea.co.id website is designed for optimal usability. The layout is straightforward, making it easy for users to locate desired products and navigate through different pages. The website's loading speed is fast, minimizing waiting times and ensuring a seamless browsing experience. Furthermore, ikea.co.id is mobile responsive, allowing customers to shop conveniently using their smartphones or tablets.

Returns and Exchanges

Ikea has a customer-friendly return and exchange policy. Customers can return or exchange products within a specified timeframe, provided they are in their original condition. Ikea offers a hassle-free return process, allowing customers to request returns online or through physical stores. Refunds or exchanges are facilitated promptly, ensuring customer satisfaction.

Promotions and Discounts

Ikea frequently runs promotions and discounts on its website. These promotions may include discounts on specific product categories or site-wide sales events. Ikea also offers occasional exclusive online discounts, encouraging customers to shop on ikea.co.id. The promotions and discounts enhance the affordability and value for money of ikea.co.id's offerings.


Ikea has built a strong reputation for its high-quality and affordable products. The company's commitment to sustainability and social responsibility has further strengthened its reputation among environmentally conscious consumers. Ikea's website, ikea.co.id, maintains this reputation by offering a reliable and convenient platform for customers to access ikea's products and services.

Payment Options

Ikea.co.id provides various payment options to cater to customer preferences. Customers can make purchases using credit or debit cards from major providers. Online payment platforms such as PayPal are also accepted, providing additional convenience and security for online transactions.

Loyalty Programs

Ikea.co.id offers a loyalty program known as the "Ikea Family" program. Customers can sign up for free to become Ikea Family members and enjoy exclusive benefits, including special offers, discounted prices, and access to member-only events. The loyalty program enhances the overall value proposition of ikea.co.id and fosters customer loyalty.

Customer Reviews

Ikea.co.id features customer reviews for many products, allowing users to gain insights from the experiences and opinions of previous customers. These reviews provide valuable information and help users make informed purchase decisions. Ikea actively manages customer reviews to maintain the integrity and authenticity of the feedback.

Community Involvement

Ikea demonstrates a commitment to community involvement through various initiatives. The company actively promotes sustainable practices and social responsibility, engaging in projects related to environmental conservation and community development. Ikea's website, ikea.co.id, provides information about these initiatives, encouraging customers to support and participate in these activities.

Shipping and Costs

Ikea.co.id offers reliable shipping services to customers. The website provides transparent information about shipping costs, ensuring customers are aware of any additional fees during the ordering process. Ikea maintains partnerships with reputable logistics partners, ensuring prompt and secure delivery of products. Free shipping options may be available during specific promotions or for orders above a certain value.

In conclusion, ikea.co.id is a user-friendly and reliable platform for customers to explore, purchase, and receive high-quality furniture and home accessories. The website offers a seamless user experience, affordable pricing, excellent customer service, and a wide selection of products. Ikea's commitment to sustainability, community involvement, and customer satisfaction further enhance its reputation and trustworthiness. Whether customers are looking to furnish a new home or simply enhance their living space, ikea.co.id proves to be an excellent choice for quality and value.