Users Voice for Ikea

84% users rated Terrible
3% users rated Poor
0% users rated Average
2% users rated Very Good
12% users rated Excellent
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Ikea Overall rating
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User Interface
Quality

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Review article published on: 12 Mar 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.8 2.2 1.8 4.4 3.7 4.4
Oct 2022 1.7 1.4 2.8 4.6 2.5 4.4
Nov 2022 1.4 1.1 2 4.2 3 2.7
Dec 2022 5 5 5 5 5 5
Mar 2023 1.4 1.3 5 3.6 5 4.6
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Detailed Ikea Review by

Introduction

Ikea.com is the official online store for IKEA, the world’s largest furniture retailer known for its modern and affordable Swedish-inspired designs. The company was founded in 1943 by Ingvar Kamprad in Sweden and has since expanded to over 50 countries with 433 stores. Ikea.com offers an extensive product range including furniture, home decor, lighting, kitchen appliances, and accessories. With a user-friendly website interface, customers can shop online from the comfort of their own home and have their purchases shipped directly to their door.

Pros and Cons

Pros:
  • Large selection of modern and affordable home goods
  • User-friendly website with simple navigation
  • Affordable prices and regular promotions and discounts
  • Free shipping for orders over $50
  • 365-day return policy on most purchases
Cons:
  • Some customers report quality issues with certain products
  • Limited customization options for furniture
  • Shipping fees can be high for larger items

User Experience

Ikea.com’s website offers a seamless shopping experience for customers through its clean and easy-to-use interface. Products are neatly categorized and can be filtered by price range, color, and product features. Additional product information, customer reviews, and videos are provided to help customers make informed purchase decisions. The website is also accessible on mobile devices, allowing customers to browse and shop on-the-go.

Pricing and Value for Money

Ikea.com offers affordable prices for most of its products, making it accessible for customers with varying budgets. The company often runs promotions and discounts, including daily deals, seasonal sales, and special coupons. Customers can also join the Ikea Family loyalty program to receive additional perks and discounts. While some customers report quality issues with certain products, Ikea.com generally offers good value for money.

Alternatives

There are several alternatives to Ikea.com, such as Wayfair, Amazon, and Target. While these retailers offer a similar range of home goods, Ikea.com stands out for its modern and Swedish-inspired designs at affordable prices.

Customer Service

Ikea.com offers a comprehensive customer service department that can be reached through email, phone, or chat. The company also provides a detailed FAQ section on its website to answer common questions. Ikea.com's customer service is generally responsive and helpful, though some customers report longer wait times during peak seasons.

Product Quality and Selection

Ikea.com offers a diverse range of products that cater to a variety of styles and needs. While some customers have reported quality issues with certain products, overall, the company offers good quality items at affordable prices. Ikea.com has also made efforts to become more sustainable and eco-friendly in recent years, offering products made from renewable materials and reducing waste in its supply chain.

Website Usability

Ikea.com's website is user-friendly, with simple navigation and clear product categorization. The website's search function is also effective, allowing customers to easily find what they are looking for. The website is accessible on mobile devices, allowing customers to browse and shop on-the-go.

Returns and Exchanges

Ikea.com offers a generous 365-day return policy on most purchases, as long as the items are in their original packaging and condition. Customers can initiate a return through the website or by visiting a physical store. Ikea.com also offers exchanges and refunds for damaged or defective items.

Promotions and Discounts

Ikea.com regularly runs promotions and discounts, including daily deals, seasonal sales, and special coupons. Customers can also join the Ikea Family loyalty program to receive additional perks and discounts.

Reputation

Ikea is a well-known and trusted brand, known for its affordable and modern home decor and furniture. The company has a strong reputation for sustainability, initiating several programs and practices to reduce waste and become more eco-friendly.

Payment Options

Ikea.com accepts a variety of payment options, including major credit cards, debit cards, and PayPal. Customers can also pay using their Ikea Family member account.

Loyalty Programs

Customers can join the Ikea Family loyalty program to receive additional perks and discounts, such as free coffee and tea in Ikea stores, special promotions, and extended return period.

Customer Reviews

Customer reviews are available on Ikea.com's website for most products, providing an insightful way for customers to determine the quality and suitability of a product. Reviews range from positive to negative, allowing customers to have a well-rounded view of the product.

Community Involvement

Ikea has a strong commitment to social and environmental responsibility, initiating several programs and practices to reduce waste and become more eco-friendly. The company has also been involved in several philanthropic efforts, partnering with organizations to fight poverty, homelessness, and hunger.

Shipping and Costs

Ikea.com offers shipping for most items, with free shipping for orders over $50. Shipping fees for larger items can be high, with prices varying based on the item's weight and distance. Customers can track their delivery status on Ikea.com's website. Ikea.com also offers in-store pickup for certain items, allowing customers to save on shipping costs.

Ikea Recent User Reviews

User Rating

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Reviewer Name: Richard lee

Review Submission Date: 2022-12-17

Review Title: Bought a sink in IKEA Be careful what you are purchasing in ikeathat cost €470…
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Review Description: Bought a sink in IKEA that cost €470 and couldn’t get a plumber to fit it using the fittings that came with it, cost another €100 to buy suitable fittings which made it more expensive than buying in a bathroom store, never again…

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Reviewer Name: Richard Verhulst

Review Submission Date: 2022-12-17

Review Title: bought a lamp
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Review Description: bought a lamp, coming home its ony the cover not even a wire with connector where you can screw a bulb in. bought it together with a bulb with remote control and no batteries included....in sweden sometimes you have to travel a big distance doing all the shopping all at once. dont wanna drive back again for stuff that they can easily include in the products.

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Reviewer Name: Ron Tischer

Review Submission Date: 2022-12-16

Review Title: Quality Matters
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Review Description: I am empressed of the quality, Also i wanted to know do you guys still offer that black lamp since my dog has broken it.

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Reviewer Name: David Ivy

Review Submission Date: 2022-12-16

Review Title: Customer Service all via email in India and nobody does anything
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Review Description: Have been trying to get replacement wardrobe doors after the metal sheared and snapped on a PAX 2 metre wide mirrored door wardrobe. Supposed to have 10-year guarantee but have been trying to get resolved for 2 years now. Given up - it's going to landfill (well done, Ikea) and I shall never buy anything from them again. Steer well clear.

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Reviewer Name: Do?an Türkcan

Review Submission Date: 2022-12-16

Review Title: IKEA Dishwasher
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Review Description: We ordered kitchen from IKEA but unfortunately the dishwasher has leakage problem. I had to contact couple of times to IKEA to find the correct supplier name. Then they asked me to call their supplier to fix it. They came and they said we need to make another appointment. It has been 3-4 weeks we had to wash the dishes by hand. I would not recommend other people to buy any kind of kitchen products from IKEA.

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Reviewer Name: Marius

Review Submission Date: 2022-12-14

Review Title: I couldn't pay online with the card and…
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Review Description: I couldn't pay online with the card and then I couldn't even buy what I needed.

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Reviewer Name: Mai Almajadi

Review Submission Date: 2022-12-12

Review Title: IKEA KUWAIT
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Review Description: Companies like Ikea (Kuwait branch) with a consistently negative track record should be shut down indefinitely to make room for companies who understand the vital relationship between themselves and their clients, customers, and consumers. Something Ikea fails at abundantly. Their customer services are as weak and unstable as the furniture they sell. #shutdownikeakuwait*Waiting on a refund for a returned item since November 18th. No way to reach Ikea Kuwait. No response via emails, whatsapp, instagram, and contact number hasn't worked for months!

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Reviewer Name: I hate IKEA

Review Submission Date: 2022-12-10

Review Title: MY FRIEND IS FUMING AT IKEA… THEY ARE…
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Review Description: MY FRIEND IS FUMING AT IKEA… THEY ARE NOT SKINNY FRIENDLY.. DONT NOT SHOP THEIR SHE WANTED ALEX DEAWER DESK BUT THEY ONLY CARRIED A PLUS SIZE RANGE.. WE ARE TO INCLUSIVE NOW ADAYS.. #unacceptable #karensfuming #noalexdrawers #cantratezero ?????

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Reviewer Name: sergio castronovo

Review Submission Date: 2022-12-10

Review Title: What a horrific experience
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Review Description: What a horrific experience. They always delivery in a hurry to make you uncomfortable and sign the receipt and then you find a damage. This time I didn’t notice that they cover the damaged piece with a tape of the same color of the package so I discover the damage only to late.

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Reviewer Name: Jochebed Kim

Review Submission Date: 2022-12-08

Review Title: Delivery was pointless
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Review Description: Ordered it to be delivered to door step with the apt number included in the address. Delivery claims it wasn't on the order and left it at the office. I asked if it's doable for a small girl like me to take it all up myself to my apartment and he said it was. Obviously it isn't bc I ordered a 6 drawer dressing that came in 3 boxes and a coffee table. I ordered it as a delivery because the boxes don't fit in my car and I can't carry it by myself. This literally defeated the whole purpose of getting it as delivery