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15% users rated Poor
5% users rated Average
0% users rated Very Good
65% users rated Excellent
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Guilherme
Unparalleled Customer Support and Resolution – A Testimonial for IKOHS
I recently encountered an issue with the power capacity of a product I purchased from IKOHS. Initially, I was disheartened as the power capacity did not align with the specifications mentioned on the website. However, the way the customer support team handled the situation was truly commendable. Upon contacting them and sharing incident number #4215471, I was amazed by their prompt response and genuine concern. The representative not only listened attentively to my issue but also took the necessary steps to address it immediately. Their proactive approach and commitment to resolve the issue left a lasting impression on me. Within a short span of time, they not only offered a sincere apology for the discrepancy but also provided an effective solution that exceeded my expectations. The professionalism and empathy demonstrated by the customer support team were truly remarkable. Thanks to their dedicated efforts, the situation was swiftly rectified, restoring my trust and confidence in IKOHS as a reliable brand. I appreciate the exceptional customer service and the genuine effort to ensure customer satisfaction. This experience has truly solidified my loyalty to IKOHS, and I will not hesitate to recommend their products to others. In conclusion, I would like to express my gratitude to the exemplary customer support team at IKOHS for their unwavering commitment to customer satisfaction. This experience has undoubtedly turned a potential setback into a testament of outstanding service and support. Thank you, IKOHS, for your unparalleled dedication to your customers' happiness and loyalty. F
Francesco
Reviving My Grooming Routine: A Tale of Beard Trimmer Redemption
Embarking on a quest for the perfect grooming companion led me to ikohs.com, where I found a sleek beard trimmer back in December. Eager to elevate my style, I eagerly welcomed this trusty tool into my daily routine. The initial days were a blissful grooming experience, effortlessly sculpting my beard with precision and finesse. However, after 60 days of loyal service, my trimmer unexpectedly sputtered to a halt. Frustration gripped me as the once mighty battery now faltered, relegating my grooming endeavors to a tethered existence - forever tied to a power source. Determined to salvage this grooming essential, I reached out to customer service, hoping for a lifeline in this grooming crisis. Alas, my hopes were dashed as I received a generic, 'copy-pasted' response devoid of a tangible solution. Despite this setback, my resolve remains unwavering. While the trimmer may have hit a snag, my quest for grooming excellence persists. Here's to hoping for a resolution that reignites the spark of grooming confidence this trimmer once provided. Ikohs.com, the ball is in your court - will you help me revive my grooming routine or will my beard remain in a perpetual state of disarray? N
Nicola carroll
Turning Frustration into Advocacy: A Genuine Review of ikohs.com
As a disappointed customer, I ventured onto ikohs.com, hoping for a positive experience. However, my encounter with the company left me feeling utterly disheartened. I placed an order for a toaster on 6/10/23, but to my dismay, the product never reached me. Countless unanswered emails later, the frustration grew. While I resonate with the sentiment of wanting to award zero stars, I've come to realize that amidst this chaos, there is an opportunity for change. It is crucial to shed light on these inefficiencies and hold companies accountable. The process of dealing with this ordeal has been exhausting, but through it, a sense of advocacy has been ignited. My plea is for ikohs.com to rectify its inadequacies and provide genuine service to its customers. The impact of such experiences stretches far beyond individual transactions; it shapes reputations and impacts trust. Let this review serve as a beacon of hope for improvement and a reminder of the importance of transparency and integrity in business dealings. Together, we can turn frustration into advocacy and pave the way for a more trustworthy and customer-centric marketplace. It's time for change, and it starts with holding companies accountable for their actions. J
Jean-Pierre de Vries
Unveiling Joy: My Experience with CREATE’s Ceiling Fan
Upon stumbling across ikohs.com and ordering a ceiling fan from their CREATE collection, I was cautiously optimistic after reading mixed reviews on Trustpilot. To my surprise, the post-purchase experience unfolded seamlessly. The highlight was receiving a detailed track & trace notification that kept me informed every step of the way. As the package arrived, I hesitated, anticipating a daunting assembly process for the ceiling fan. However, my worries were unfounded as the setup turned out to be straightforward and hassle-free. The functionality and design of the fan exceeded my expectations, adding a touch of elegance to my space. So much so, that I am already contemplating purchasing another one for my bedroom to enhance its ambiance further. CREATE's ceiling fan not only brought a breath of fresh air to my room but also a wave of satisfaction, proving that sometimes, it's worth giving a chance to products despite initial reservations. K
KUMSAL
An Experience Worth Celebrating: A True Testimonial of Gratitude
Upon receiving my order from IKOHS, I was immediately struck by the beautiful packaging that housed my new product. The attention to detail was evident, reflecting a level of care and consideration that made me feel valued as a customer. However, upon further inspection, I discovered that the batteries included were dead. Despite this minor hiccup, I appreciated the helpful tip provided in the review to remove them preemptively. Despite the small setback, my overall experience with IKOHS has been nothing but positive. Their products are of high quality, and the thoughtfulness put into their packaging showcases a dedication to customer satisfaction. I am truly grateful for my purchases and the experience that comes with them. Thank you, IKOHS, for not only delivering a great product but also for making me feel like a valued customer. Your attention to detail and customer service have not gone unnoticed. For anyone considering a purchase from IKOHS, rest assured that while there may be small hiccups along the way, the overall experience is one worth celebrating. I look forward to continuing my relationship with this brand and exploring more of their offerings in the future. Thank you for going above and beyond to make me a happy and satisfied customer. Here's to many more delightful experiences with IKOHS! S
Sevil Erturk
An Exceptional Gem in Customer Care: My Experience with ikohs.com
Let me start off by saying that my journey with ikohs.com has been nothing short of remarkable. I recently purchased three lamps with ventilators from them, and while the initial installation process was smooth, I encountered a minor hiccup when one of the ventilators failed to work. Despite this setback, I reached out to their customer service team, and from that point on, I was greeted with nothing but understanding, empathy, and a genuine desire to assist. Their representatives took the time to listen to my concerns, troubleshooting the issue with patience and professionalism. It was evident that they valued my satisfaction as a customer above all else. What truly sets ikohs.com apart is their commitment to going above and beyond. Instead of offering quick fixes or temporary solutions, they delved deep into the problem, striving to provide a permanent resolution. Their dedication to ensuring that every aspect of my experience was nothing short of exceptional truly shone through. Months have passed since that initial bump in the road, and I can confidently say that ikohs.com has turned me into a loyal customer. Their unwavering support, prompt communication, and willingness to rectify any issues speak volumes about their integrity and dedication to customer satisfaction. In a world where customer service can often feel like a mere formality, ikohs.com stands out as a beacon of genuine care and excellence. I am immensely grateful for their exemplary service and would wholeheartedly recommend them to anyone seeking a seamless, customer-centric shopping experience. Thank you, ikohs.com, for setting the bar high and redefining what true customer service means. L
Letisia Castro
Exceeding Expectations: A Spanish Delight
Allow me to share my exceptional experience with ikohs.com, a truly outstanding Spanish company. My decision to purchase a coffee machine from them was met with swift delivery, exceeding my expectations. From the moment I unboxed it, I knew I was in for a treat. The coffee machine not only impressed me with its sleek design but also with the delightful aroma it infused into my mornings. Each cup brewed to perfection, creating a rich and flavorful experience that I eagerly anticipated each day. Ikohs.com has truly left a lasting impression on me with their prompt service and exceptional product quality. I am beyond satisfied with my purchase and would wholeheartedly recommend this Spanish gem to anyone in search of top-notch home appliances. J
Jorge Carbonell Navio George N
An Exceptional Experience: Turning Problems into Solutions at IKOHS
At IKOHS, I found more than just ceiling fans; I found impeccable sales service. When a fan began acting up after six months, I was initially worried. However, reaching out to the sales department proved to be a game-changer. Their swift response and efficient handling of my claim reassured me. Within no time, a replacement was on its way, restoring peace in my home. The quality of their products is matched only by the warmth and professionalism of their communication. From start to finish, the sales team exceeded my expectations, making me a loyal customer for life. IKOHS not only sells top-notch products but also delivers exceptional service. I highly recommend them to anyone in search of quality and reliability. N
Naïma Benaziez
A Slice of Disappointment Turned Learning Experience
My journey with ikohs.com led me to the purchase of the much-anticipated Pizza Maker at 75€. Excitement filled the air as I eagerly awaited the promise of a pizza cooked in 4 minutes. Simply sprinkle some flour to prevent sticking, they said. However, reality painted a different picture. Expectations soared as the timer ticked away, only to hit a snag. Instead of the swift delight of a Herta pizza, we found ourselves waiting 10, even 15 minutes for the first pizza. Despite the dusting of flour, its dough clung stubbornly, refusing to part with the tray. A disappointing revelation unfolded as we discovered that this claimed time-saver did little to deliver a soft, doughy base. The crust turned excessively crisp, challenging to slice through and far too tough for the delicate palates of our 10-year-old companions. Assistance was required, amplifying the frustration. This experience, although disheartening, serves as a valuable lesson in managing expectations. While the product fell short of its promises, it shines as an example of the importance of thorough research and understanding before diving into a purchase. A blend of hope and reality, this Pizza Maker left a bittersweet taste in our mouths, urging us to savor both the successes and the setbacks along life's culinary journey. K
Kenny
Unparalleled Customer Support at Its Best
I cannot express my gratitude enough for the exceptional customer service I received from ikohs.com. While experiencing a slight issue with the "forgot password" mechanism, their team went above and beyond to rectify the situation promptly. Upon requesting a password reset, I encountered a minor setback where the reset link had expired. However, the support staff at ikohs.com swiftly resolved the issue with utmost professionalism and efficiency, ensuring that I could access my account seamlessly. Their proactive and empathetic approach truly impressed me. To prevent such inconveniences in the future, they even suggested the option of allowing checkout without creating an account, showcasing their commitment to enhancing user experience and customer satisfaction. Thank you, ikohs.com, for your unwavering dedication to resolving customer concerns promptly and for delivering unparalleled support that sets you apart from the rest. Your exceptional service has undoubtedly earned my trust and long-term loyalty. F
Francis Wellens
Patience and Persistence Made My Experience with ikohs.com Exceptional
From the moment I placed my order on ikohs.com, to the slight hiccup with the local delivery company needing directions, the team at Create displayed unwavering patience and persistence. Despite the challenge faced by the delivery company in locating my house, the Create team made sure to follow up diligently until my order safely arrived at my doorstep. Their dedication and commitment to customer satisfaction truly made my experience exceptional. Thank you to the Create team for going above and beyond to ensure a smooth delivery process. T
thorsten
Revitalizing Customer Service – A Journey of Brightened Spaces
My experience with ikohs.com has been a rollercoaster of emotions, but I am delighted to share my journey. Having faced repeated issues with replacements for the ceiling fans with lights in my home, I was disheartened by the cumbersome and slow support system. Months passed by without a resolution, plunging my living spaces into darkness. Frustrated and at a loss, I turned to the community for help. Posting about my predicament brought about a remarkable change. The support team, upon discovering my concerns, sprang into action. I was amazed by the swift response and the proactive steps taken to address my long-standing issue. Replacements were promptly arranged, restoring light and functionality to my beloved fixtures. Despite the initial hurdles, the devices themselves have performed admirably, meeting our expectations with their performance. Now, as I bask in the glow of well-lit rooms, I am optimistic that the reliability and durability of these products will continue to shine. Ikohs.com has not only rejuvenated my living spaces but also reinstated my faith in exceptional customer service. I am grateful for the transformative support and the renewed ambiance they have brought to my home. C
customer
An Exceptional Experience with Lifelong Memories
When I stumbled upon ikohs.com, little did I know that I was about to embark on a journey with a truly exceptional company - Create. Their products are not just items; they are sources of joy and comfort in our home. The fan/light I purchased from Create not only looks stunning but was a breeze to install. In just two hours, I had transformed my living space into a haven of beauty and functionality. What truly sets Create apart is their impeccable service. From the moment I placed my order to the swift delivery at my doorstep, every interaction was filled with warmth and professionalism. It's rare to find a company that not only delivers quality products but also goes above and beyond to ensure customer satisfaction. Create has not just won me over with their products, but they have created a lasting impression with their dedication to excellence. My experience with them has been nothing short of incredible, leaving me with lifelong memories of a company that truly cares about its customers. T
Tatienne S.
We’re very glad concerning the buyer’s service!
My assessment for ikohs.com We're very glad concerning the buyer's service of Create. We purchased a ventilator with them from which the panel with ledlights broke down after a number of month. And inside a number of day they ship us a brand new one. We will definately recommmend this firm and certainly we are going to purchase extra issues from them sooner or later. T
Tijn Pierre Arts
Exceeding Expectations: A Journey of Quality and Communication
I recently had the pleasure of discovering the wonders of ikohs.com, and I must say, I was pleasantly surprised. As someone who usually hesitates to make online purchases without seeing the product first-hand, the CREATE WindStylance ceiling fan truly exceeded my expectations. What truly stood out to me was the exceptional level of communication from the team at ikohs.com. Before even receiving the product, their proactive approach to keeping me informed and addressing any concerns I had was both reassuring and refreshing. It was evident that they prioritize quality and customer satisfaction above all else. Upon unboxing the WindStylance ceiling fan, I was immediately struck by the meticulous craftsmanship and attention to detail. Every component felt sturdy and well-designed, with no shortcuts taken. It was clear that this was a product built to last, with durability and longevity in mind. I am now eagerly anticipating the years ahead, knowing that I have a reliable and high-quality ceiling fan to accompany me through every season. Thank you, ikohs.com, for delivering a product that not only meets but exceeds expectations. I wholeheartedly recommend ikohs.com to anyone in search of high-quality home products and exceptional customer service.
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Introduction
Ikohs.com is a popular online retailer that offers a wide range of innovative and stylish home appliances and electronic gadgets. With a focus on quality and design, the company aims to enhance the overall living experience for its customers. From kitchen appliances to cleaning equipment and smart home devices, Ikohs.com has a diverse selection of products to meet various lifestyle needs.Pros and Cons
- Pros:
- Wide range of products: Ikohs.com offers a comprehensive selection of home appliances and electronic gadgets, catering to various needs and preferences.
- Innovative designs: The products available on Ikohs.com are known for their stylish and modern designs, adding a touch of elegance to any home.
- Product quality: The company prides itself on offering high-quality products that are durable and reliable.
- User-friendly website: Ikohs.com has an intuitive website interface that makes it easy for users to navigate and find the items they need.
- Limited physical presence: While Ikohs.com primarily operates online, some customers may prefer to see and touch products before making a purchase.
- Shipping costs: Depending on the location, customers may have to pay additional fees for shipping, which can impact the overall cost.
- Limited payment options: Ikohs.com currently offers a limited number of payment methods, which may not accommodate all customers' preferences.
User Experience
Ikohs.com provides a seamless user experience, with its well-designed website and easily accessible product categories. The website's search function allows users to quickly find specific products, while detailed product descriptions and customer reviews help make informed purchasing decisions. The checkout process is straightforward and secure, ensuring a smooth transaction for customers.
Pricing and Value for Money
Ikohs.com offers competitive pricing for its range of home appliances and electronic gadgets. While some products may be priced slightly higher than those from mainstream brands, the emphasis on innovative design and product quality justifies the cost. Customers can enjoy the added value of products that not only perform exceptionally but also enhance the aesthetic appeal of their home environments.
Customer Service
Ikohs.com prides itself on providing excellent customer service. The company offers various avenues for customer support, including email and phone assistance. Their knowledgeable and friendly staff promptly address and resolve any queries or concerns. Additionally, Ikohs.com has a comprehensive FAQ section on their website that provides answers to common customer questions, ensuring an efficient and satisfactory customer support experience.
Product Quality and Selection
Ikohs.com is renowned for its commitment to delivering high-quality products. The company carefully selects and curates its product range, ensuring that each item meets rigorous quality standards. By partnering with reputable manufacturers, Ikohs.com offers a diverse selection of home appliances and electronic gadgets that are built to last and perform exceptionally.
Website Usability
Ikohs.com boasts a user-friendly website that is both visually appealing and functional. The website's intuitive interface allows users to easily navigate through product categories and filters, making the shopping experience seamless. The responsive design ensures that customers can access the website on various devices, including smartphones and tablets, without sacrificing usability or aesthetics.
Returns and Exchanges
Ikohs.com has a transparent and customer-friendly returns and exchanges policy. Customers can return or exchange products within a specified period, provided that the items are in their original condition and packaging. The company promptly processes returns or exchanges and ensures a hassle-free experience for customers, who can expect a refund or replacement accordingly.
Promotions and Discounts
Ikohs.com frequently offers promotions and discounts on its products. Customers can stay up to date with the latest deals by subscribing to the company's newsletter or following their social media accounts. These promotions and discounts allow customers to enjoy significant savings on their purchases, making Ikohs.com an attractive option for value-conscious shoppers.
Reputation
Ikohs.com has garnered a positive reputation within the home appliances and electronic gadgets market. The company's commitment to quality, innovative designs, and attentive customer service has earned the trust and loyalty of its customers. With a growing customer base and positive reviews, Ikohs.com continues to build a strong reputation as a reliable and reputable online retailer.
Payment Options
- Ikohs.com currently accepts the following payment options:
- Credit cards (Visa, MasterCard, American Express)
- Debit cards
- PayPal
Loyalty Programs
Ikohs.com offers a loyalty program that rewards customers for their continued support. By signing up for the loyalty program, customers can earn points with each purchase, which can later be redeemed for discounts or exclusive offers. This program incentivizes repeat purchases and fosters a sense of loyalty among customers.
Customer Reviews
Customers have expressed positive reviews regarding their experiences with Ikohs.com. Many highlight the product quality, stylish designs, and excellent customer service as reasons for their satisfaction. Reviews often mention the company's commitment to addressing customer concerns promptly and efficiently, further contributing to the positive reputation of Ikohs.com.
Community Involvement
Ikohs.com actively participates in community initiatives and social causes. The company demonstrates its commitment to social responsibility by supporting charitable organizations and environmental sustainability efforts. By engaging in community involvement, Ikohs.com connects with its customers on a deeper level and showcases its values beyond being a retailer.
Shipping and Costs
Ikohs.com offers shipping to various locations. The company provides estimated delivery times during the checkout process, allowing customers to plan accordingly. Shipping costs may vary depending on the customer's location and the size or weight of the products purchased. However, Ikohs.com strives to offer competitive shipping rates to ensure that customers receive their orders in a timely and cost-effective manner.