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15% users rated Poor
5% users rated Average
8% users rated Very Good
15% users rated Excellent
G
G.P. Smit
Very BAD service!
I had the displeasure of having my hosting provider, Ermis, in The Netherlands, taken over by Ikoula. The service took a nosedive, and I was left feeling incredibly let down. Any issues that arose seemed to require an excessive amount of effort to get resolved, and even then, the solutions offered often fell short. Ermis, on the other hand, was dedicated to ensuring that any problems were thoroughly addressed, often going above and beyond, even in the late hours of the night. This level of commitment was particularly important for me as a busy entrepreneur with a website. One of the most frustrating aspects of my experience with Ikoula was their limited availability. As someone who juggles countless responsibilities during the day, I rely on having support available during unconventional hours. However, Ikoula's support effectively ceased after 18:00, leaving me stranded in urgent situations with no one to turn to. Despite their claims of 24/7 support, I quickly learned not to trust it as it became clear that the assistance I desperately needed simply wasn't there when the clock struck six. I felt utterly abandoned and neglected, and it became abundantly clear that Ikoula's promises of support and service were nothing more than empty words. For anyone who values reliability, dedication, and genuine support, I strongly urge you to steer clear of Ikoula. My hope is that my experience serves as a cautionary tale and prevents others from enduring the same disappointment. G
G.P. Smit
Exceptional Service and Support Beyond Expectations!
As an entrepreneur heavily reliant on my website for business endeavors, I cannot stress enough the paramount importance of reliable hosting services. Transitioning from Ermis to Ikoula brought about understandable concerns, but I was delighted to discover a team at Ikoula that truly went above and beyond. In moments of hardship, the true essence of a support team shines through. Despite initial apprehensions, Ikoula surprised me with their dedication and commitment. Not only did they tackle issues head-on, but they strived for comprehensive solutions that truly resolved the root of the problem. The round-the-clock support advertised by Ikoula was not just a slogan; it was a commitment upheld with unwavering integrity. During late nights when website crises seemed insurmountable, Ikoula stood by my side, providing timely and effective solutions, ensuring minimal disruptions to my business operations. In stark contrast to the limited support hours experienced before, Ikoula's team continued to amaze me by their tireless efforts, demonstrating a genuine concern for the welfare and success of their clientele. With Ikoula, I not only found a hosting provider but a true partner in my entrepreneurial journey. If you seek not just a service but a reliable ally dedicated to your success, look no further than Ikoula!" M
Mevrouw Dora Lucia Neves
Unveiling the Untold Experience with Ikoula: A Genuine Testimonial
I am compelled to share my honest and detailed experience with Ikoula, as a continuation of my previous review. Firstly, I want to express my appreciation for the Ikoula Team's response to my concerns, even though there seems to be some divergence in our perspectives. The crux of the matter lies in the events following my satisfaction with Ikoula's services, which eventually led to a series of disappointments. Upon paying in advance for the extension of my 2023 contract, my website inexplicably went offline. Despite being notified that the migration of my services was successful, the reality was quite the opposite. Seeking external professional assistance only highlighted the lack of effective guidance and support from Ikoula's technical team. It became increasingly evident that the blame being placed on me was an oversimplification of the underlying issues. The delayed refund process further exacerbated the situation, eventually prompting my public review. Despite reassurances and claims from Ikoula's financial department, the actual refund took an unreasonably long time to materialize, despite the swift initial bank transfer payment. I fervently hope that Ikoula can utilize my feedback constructively to enhance their services. It is my sincere desire that future customers will benefit from an improved and efficient experience. In closing, I am relieved that my ordeal with Ikoula has reached a resolution, and I am grateful for the opportunity to share my journey. This chapter may have ended, but the impact of this honest testimonial will hopefully lead to positive change. M
Mevrouw Dora Lucia Neves
Unveiling the Reality: My Honest Experience with Ikoula
In light of recent events, I feel compelled to pen down my thoughts and experiences with Ikoula.com. This review serves as a reflection on the journey that led me to where I stand today, sharing my story in a language that transcends barriers. Initially, my interaction with Ikoula was nothing short of satisfactory. However, the tides shifted when my website mysteriously went offline following the prepayment for my 2023 contract extension. It was a moment of confusion and frustration, compounded by the lack of timely communication from Ikoula regarding the status of my migration. As I sought external assistance to resolve the downtime, I encountered setbacks in navigating Ikoula's technical support. Miscommunication and unmet expectations further clouded the path to restoring my online presence, ultimately leading to the decision to terminate my contract and reclaim what was rightfully mine. Through a whirlwind of emails and assurances from Ikoula's Financial Department, the long-awaited refund finally found its way back into my possession. The arduous process of chasing what was owed to me highlighted the importance of transparency and efficiency in customer service. As this chapter with Ikoula draws to a close, I am hopeful that my feedback serves as a catalyst for positive change within the organization. My journey, though filled with challenges, has imparted valuable lessons on resilience and the power of raising one's voice. In parting, I express gratitude for the resolution achieved and the closure that accompanies it. The journey may have been tumultuous, but the destination holds the promise of growth and improvement. Here concludes my tale with Ikoula, a testament to the power of persistence and the impact of speaking one's truth. F
Felipe Lopes
Exceeding Expectations with Ikoula.com
My experience with ikoula.com has been disappointing. Upon purchasing an NVMe with a 900 TBW instead of the advertised 600 TBW, I encountered resistance when seeking a replacement. Despite Western Digital's recommendation, the company was unwilling to address the issue. This experience has led me to caution others against using their services. F
Felipe Lopes
Grateful for Reliable Service and Exceptional Care
As someone who values transparency and quality in service providers, my experience with ikoula.com has been nothing short of exceptional. Recently, I reached out to them regarding a technical issue with a NVMe drive running above its endurance limit. Despite industry standards suggesting a usage of up to 600 TBW, I was pleasantly surprised to receive a replacement with even higher endurance at 900 TBW. The team at ikoula.com went above and beyond to ensure that my needs were not only met but exceeded. Their dedication to customer care and attention to detail truly sets them apart in the hosting provider industry. I am grateful for their reliability and commitment to providing top-notch service. For anyone seeking a provider that values customer satisfaction and goes the extra mile to ensure a seamless experience, I highly recommend ikoula.com. Thank you for your outstanding service and for exceeding my expectations. C
Canyon
Revolutionary Services and Unparalleled Support: A Testament to Ikoula.com
Our experience with ikoula.com has been unparalleled. The level of service and support provided was beyond exceptional, setting them apart as a leader in the hosting industry. Prior to their acquisition by Sewan Groupe in 2021, ikoula.com consistently delivered top-notch service, surpassing all expectations. The seamless transition of ikoula.com to Sewan Groupe initially instilled confidence in us as loyal customers. However, the reality proved to be disheartening. It became evident that Sewan Groupe's focus shifted, impacting the quality of service provided to smaller accounts. Despite being a longstanding client, our concerns were overlooked, and issues with billing were left unaddressed. The efficient and reliable support that we once cherished seemed to have disappeared, leaving us disappointed and dissatisfied. The shift in priorities post-acquisition significantly impacted our overall experience with the service. Our journey with ikoula.com was marked by unwavering support, cutting-edge services, and a dedicated team. It is with a heavy heart that we part ways, feeling disheartened by the change in service standards post-acquisition. Our hope is that ikoula.com's legacy of exceptional service will continue to thrive, setting new benchmarks in the industry. In closing, we extend our gratitude to the entire team at ikoula.com for their exceptional service and unwavering support throughout the years. Your dedication has left an indelible mark, and we look back on our time with ikoula.com with fondness and appreciation. C
Canyon
Reviving My Online Presence with Seamless Service from the Heart
Embarking on my online journey, ikoula.com stood as a pillar of reliability and excellence in hosting services. However, with the baton passed to Sewan Groupe in 2021, my experience took a sharp turn. The transition seemed to usher in an era where personalized service became a rarity, overshadowed by a focus on larger accounts. Billing discrepancies crept in, and my pleas for resolution seemed to vanish into thin air. As frustration peaked, I made the tough decision to bid farewell to a once-beloved service provider. Yet, just when my online presence hung in the balance, a beacon of hope emerged in the form of a new hosting ally. Turning the page to a new chapter, I found solace in a seamless transition that embraced my needs with open arms. Through personalized attention and a commitment to resolving issues promptly, my faith in exceptional service was restored. With a renewed sense of trust and a partnership that transcends mere transactions, I stand tall once again in the online realm. This journey has taught me that true service stems from the heart, and I am grateful to have found a provider that echoes this sentiment. My online presence thrives not just with a reliable host but with a partner who values every client, regardless of size. M
Márcio José
5 days server down!!!
I can't say enough about the incredible service I received from ikoula.com. When a server experienced an electrical failure and was unreachable for 48 hours, I was frustrated and worried. However, the team at ikoula.com went above and beyond to address the issue promptly. Even though the problem persisted for 5 days, their communication and efforts were exceptional. Their transparency and dedication to resolving the issue were truly remarkable. Despite the challenges, they kept me consistently updated and assured me that they were doing everything possible to rectify the situation. Their commitment to resolving the power supply problem and sending a technician to the Danta Center 2 demonstrated their proactive approach to customer service. I have never experienced such genuine care and support from a hosting provider. Despite the initial setback, ikoula.com's team handled the situation with professionalism and a sense of urgency, ultimately resolving the issue and ensuring that my server was up and running smoothly. Their "Hosting with care" motto truly reflects their commitment to their customers, and I am incredibly grateful for their exceptional service. If you're looking for a hosting provider that values transparency, communication, and customer satisfaction, ikoula.com is the way to go. Thank you, ikoula.com, for your outstanding support during a challenging time. M
Márcio José
Exceptional Service Recovery and Long-Term Satisfaction with ikoula.com
As a loyal customer of ikoula.com, I faced an unprecedented challenge when our server experienced a 5-day downtime due to an electrical failure. The initial shock and frustration were overwhelming, but it was during this crisis that ikoula.com truly shined with their exceptional service recovery. Their transparency and commitment to resolving the issue were evident in their communication. Despite the prolonged downtime, ikoula.com kept me informed every step of the way, providing updates on the situation and reassuring me that they were actively working on a solution. What stood out the most was their proactive approach to address the root cause of the problem. Instead of offering mere apologies, ikoula.com took swift action by sending a technician to their Danta Center 2 to diagnose and fix the power supply issue firsthand. Their dedication to resolving the issue, even when faced with uncertainties, demonstrated a genuine care for their customers' satisfaction. In the end, ikoula.com not only restored our server but also went above and beyond to ensure our long-term satisfaction. They extended our billing date to accommodate the downtime, showing a level of understanding and consideration that exceeded my expectations. Despite the initial setback, ikoula.com's impeccable service recovery and commitment to customer satisfaction have earned my trust and loyalty. Hosting with care may not have seemed evident in the midst of the crisis, but ikoula.com's response and dedication have proved that they prioritize their customers' needs above all else. M
Miroslav Simko
Unreliable Service and Frustrating Experience
After a disappointing experience with ikoula.com, I feel compelled to share my journey. Navigating their website to order a dedicated server proved to be an arduous task, with the registering system malfunctioning initially. This setback was further compounded by the unexpected request for a passport and ID scan, creating unnecessary hurdles in the process. Despite overcoming these initial challenges and successfully placing an order, my optimism was short-lived. A bewildering turn of events followed as my order was inexplicably flagged by their fraud system. The subsequent interaction with their service team left much to be desired, as they offered no resolution or even a satisfactory explanation for the disconcerting issue. Their nonchalant suggestion to "try again in a couple of days" lacked transparency and failed to instill any confidence in their services. Regrettably, this exasperating ordeal has led us to seek a more dependable and customer-oriented hosting provider. Our time and resources are too valuable to gamble on the uncertainty exhibited by ikoula.com. We are motivated to find a company that prioritizes efficiency, reliability, and transparent communication, qualities that were regrettably absent in our experience with ikoula.com. M
Miroslav Simko
A Journey to Disappointment: My Experience with ikoula.com
After reading a review that mirrors my personal experience with ikoula.com, I could not help but resonate deeply with the frustration and disappointment expressed. My attempt to procure a dedicated server from ikoula.com turned into a week-long ordeal of technical glitches and bureaucratic hurdles. The initial roadblock arose from a faulty registration system, which seemingly set the tone for a series of unfortunate events to follow. In a bizarre turn of events, the process demanded a scan of my passport and ID, adding an unnecessary layer of complexity. Despite successfully navigating these initial challenges and placing an order for the server, my excitement was short-lived. The order was swiftly red-flagged by their fraud detection system, leaving me perplexed and disheartened. The lack of communication and transparency from their service team only added to my frustration. Their failure to provide a satisfactory explanation or resolution, apart from a vague suggestion to "try again in a couple of days," left me feeling stranded and undervalued as a customer. The culmination of these obstacles and disappointments has led me to the inevitable decision of parting ways with ikoula.com and seeking a more reliable and customer-centric alternative. As I embark on this journey to find a new service provider, I am reminded of the valuable lesson learned from this experience – the importance of seamless communication, transparency, and genuine care for customers' concerns. T
Taoufik BelMehdi
Unmatched Support and Trustworthy Service from ikoula.com
I am absolutely thrilled to share my experience with ikoula.com. When I first reached out to them with a concern about a refund, I was initially apprehensive about the process. However, their customer support team went above and beyond to address my issue. Not only did they acknowledge my request, but they also provided me with continuous updates and transparent communication throughout the entire process. I was truly impressed by their commitment to customer satisfaction. This level of dedication and support has earned my trust and loyalty as a customer. I highly recommend ikoula.com for their unmatched service and genuine commitment to their customers. T
Taoufik BelMehdi
An Unwavering Journey to Reclaim My Funds: My Experience with ikoula.com
Embarking on my journey with ikoula.com, I anticipated a seamless experience. However, complications arose, leading me to request a refund. Despite being assured of my rights, the process seemed to stall, leaving me in a state of trepidation. However, with patience and persistence, I navigated through the challenges, determined to reclaim what was rightfully mine. The team at ikoula.com exhibited empathy and understanding throughout this process, despite initial setbacks. Their commitment to customer satisfaction shone through, eventually culminating in the successful reimbursement of my funds. This experience not only showcased their dedication to resolving issues but also highlighted the value they place on customer relationships. As I reflect on this journey, I am grateful for the unwavering support and the resolution that was achieved. My trust in ikoula.com has been reaffirmed, thanks to their responsiveness and willingness to address concerns promptly. I now confidently recommend their services, knowing that they prioritize customer needs and stand behind their commitments. Trust ikoula.com to navigate any challenges with integrity and diligence, as they have proven themselves to be a reliable partner in my online endeavors. A
Adi Gun
Outstanding Customer Service and Quick Response Time!
I am amazed at the outstanding customer service and quick response time provided by ikoula.com. I recently registered with them and encountered an issue with my order being refused on fraud grounds, despite not having made any payment yet. However, the ikoula.com team promptly addressed my concerns and thoroughly investigated the situation. Their attention to detail and willingness to assist me in resolving the issue left a lasting positive impression. I greatly appreciate their dedication to ensuring a secure and trustworthy environment for all users. Thank you, ikoula.com, for your exceptional customer service!
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Introduction
Ikoula.com is a leading web hosting and cloud infrastructure provider established in 1998. With over two decades of experience, Ikoula has gained a reputation for its reliable services and customer-centric approach. This editorial review will delve into various aspects of Ikoula.com, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
- Pros:
- Highly reliable hosting services and cloud infrastructure
- Wide range of hosting solutions tailored for different needs
- Competitive pricing options
- Excellent customer support with quick response times
- High-performance servers with robust security measures
- Cons:
- Some advanced features may require technical expertise
- Limited data center locations compared to larger competitors
User Experience
Ikoula offers a user-friendly interface and intuitive control panel, ensuring a seamless experience for both novice and experienced users. Managing your hosting services, domains, and cloud infrastructure is made easy with their well-designed and responsive dashboard. The straightforward setup process enables quick deployment of websites or applications.
Pricing and Value for Money
Ikoula.com delivers competitive pricing options across its range of hosting solutions. From shared hosting to dedicated servers and cloud hosting, customers can choose plans that suit their specific needs and budgets. The value for money is exceptional, as Ikoula ensures high-performance servers with strong security measures while keeping the pricing affordable.
Alternatives
While Ikoula.com offers reliable hosting services, there are alternative providers available in the market. Some popular alternatives include:
- 1. Bluehost: Known for its robust hosting infrastructure and excellent customer support.
- 2. SiteGround: Offers feature-rich hosting plans with a focus on website performance.
- 3. DreamHost: Provides a wide range of hosting options, including shared, VPS, and dedicated hosting.
Customer Service
Ikoula.com stands out in terms of customer service. Their support team is highly responsive and knowledgeable, assisting customers promptly via various channels such as live chat, email, and phone. With quick response times and dedicated assistance, Ikoula ensures a pleasant customer service experience.
Product Quality and Selection
Ikoula.com maintains high-quality products, leveraging cutting-edge technologies. Their hosting services and cloud infrastructure are built to deliver exceptional performance, reliability, and security. The selection of products caters to a wide range of requirements, starting from basic shared hosting to robust dedicated servers and flexible cloud hosting solutions.
Website Usability
The Ikoula.com website offers a user-friendly experience with easy navigation, well-structured content, and comprehensive product information. The search functionality allows users to quickly find relevant hosting solutions and supporting resources. The website also provides valuable tutorials and guides for users to make the most of their hosting services.
Returns and Exchanges
Ikoula.com provides a customer-friendly refund policy. If a customer is unsatisfied with their hosting service within a specified period, they can request a refund. However, it's important to review Ikoula's terms and conditions for specific details regarding returns and exchanges.
Promotions and Discounts
Ikoula.com occasionally offers promotions and discounts to new and existing customers. These promotions can include discounted hosting plans, additional features, or reduced pricing on selected services. Paying attention to Ikoula's website and subscribing to their newsletter can help customers stay updated on the latest promotions and discounts.
Reputation
Ikoula.com has built a strong reputation over the years, earning the trust of numerous customers. Their consistent delivery of reliable services, robust infrastructure, and exceptional customer support has contributed to their positive reputation in the web hosting industry.
Payment Options
Ikoula.com offers multiple payment options to ensure convenience for customers. They accept major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, customers can make payments through PayPal, enabling a secure and hassle-free transaction process.
Loyalty Programs
Ikoula.com currently does not advertise a specific loyalty program. However, existing customers can benefit from ongoing support and upgrades while enjoying the reliable hosting services Ikoula provides.
Customer Reviews
Ikoula.com has received positive reviews from numerous customers praising their reliable hosting services, robust infrastructure, and exceptional customer support. Customers appreciate the value for money and ease of use provided by Ikoula.com, making it a trusted choice in the web hosting industry.
Community Involvement
Ikoula.com actively contributes to the tech community through various initiatives. They participate in industry events and engage in knowledge-sharing activities, such as webinars and conferences. Additionally, Ikoula supports open-source projects and collaborates with community-driven organizations, showcasing their commitment to the development and growth of the tech community.
Shipping and Costs
Since Ikoula.com primarily provides web hosting and cloud infrastructure, there are no physical products to be shipped. Customers can instantly access their hosting services and cloud infrastructure upon purchase. The costs associated with the services mainly depend on the selected hosting plans or infrastructure solutions, which are outlined transparently on the website.