Ileisure Reviews

Voted Good (4/5)

55 Votes

40 Reviews

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In the Children's Entertainment category

Pie-Chart Analysis

10% users rated Terrible
3% users rated Poor
8% users rated Average
5% users rated Very Good
75% users rated Excellent
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J Jonny Allen
96 days ago

Unbeatable Quality, Shipping Costs a Downside

When I stumbled upon ileisure.co.uk, I was thrilled with the quality of the product I received. The item exceeded my expectations and proved to be a great addition to my collection. However, my excitement was slightly dampened by the shipping costs, which I found to be rather high. While the product itself was top-notch, I couldn't help but feel a bit disappointed by the additional fees. Despite this, I would still recommend ileisure.co.uk for their unbeatable quality, with just a caution to be mindful of shipping costs.
L Linda
97 days ago

Effortless Convenience: A Seamless Shopping Experience

My experience with ileisure.co.uk has been nothing short of remarkable. The ease of ordering on their website truly sets them apart from the rest. It was a breeze to navigate through their products, select what I needed, and proceed to checkout without any hassle. Not only was the ordering process quick and efficient, but the delivery was prompt as well. I was pleasantly surprised by how fast my items arrived at my doorstep, allowing me to enjoy them in no time. Furthermore, the communication from ileisure.co.uk was top-notch. I was kept informed every step of the way, from the moment I placed my order until it was delivered. Their attention to detail and dedication to customer satisfaction truly shines through their excellent communication. If you're looking for a shopping experience that is not only convenient but also reliable and customer-focused, look no further than ileisure.co.uk. I highly recommend them for all your leisure needs!
T Tyson Willey
97 days ago

A Heartfelt Journey with iLeisure: Truly Perfect and Relentlessly Grateful

Diving into the world of iLeisure.co.uk has been nothing short of a transformative experience for me. From the moment I landed on their website, I was captivated by the seamless navigation and the plethora of activities they offer. Being an adventure enthusiast, I found myself immersed in a world of possibilities, each more thrilling than the last. The booking process was a breeze, with their user-friendly interface guiding me every step of the way. The attention to detail and the personalized touch in their customer service left me feeling valued and appreciated. Their team went above and beyond to ensure that my experience was nothing short of perfect. As I embarked on my adventure, I was greeted with professionalism and warmth at every turn. The instructors were not only experts in their field but also passionate about sharing their knowledge and love for the activity. I felt safe, supported, and encouraged throughout, allowing me to push my boundaries and discover new passions. Upon reflection, I am relentlessly grateful for the memories created and the connections made during my time with iLeisure. The impact of this experience will stay with me forever, serving as a reminder of the beauty of adventure and the importance of seizing every opportunity that comes my way. In conclusion, I cannot recommend iLeisure.co.uk enough to anyone seeking an unforgettable experience filled with adventure, passion, and gratitude. Thank you, iLeisure, for making my journey truly perfect in every way possible.
M Mr Francis Schubert
128 days ago

Exceptional Customer Service and Swift Delivery – A Review of My Experience with ileisure.co.uk

From the moment I hit "submit" on my order, I realized I had made a mistake. Panic set in as I frantically contacted customer service at ileisure.co.uk, hoping for a resolution to my blunder. To my surprise, their team responded promptly and with such warmth and understanding that my worries began to dissipate. Within moments, they assured me that my mistake could be rectified without delay. Their efficiency and professionalism were truly commendable. Not only did they correct my order swiftly, but they also went above and beyond to ensure that I was completely satisfied. To top it off, despite my initial error, my package arrived at my doorstep in a mere 48 hours. The speed of their delivery was impressive, to say the least. The product was in perfect condition, exactly as described on their website. Overall, my experience with ileisure.co.uk was nothing short of fantastic. Their exceptional customer service and commitment to customer satisfaction have won me over as a loyal patron. I cannot recommend them enough for their reliability, efficiency, and impeccable service. Thank you, ileisure.co.uk, for turning my mistake into a seamless and pleasant shopping experience.
P Paul
143 days ago

Above and Beyond: A Testimonial of Outstanding Service

When I stumbled upon ileisure.co.uk, I wasn't just looking for a product; I was seeking a solution to my dilemma. Accidentally ordering the wrong part for my trampoline left me feeling frustrated, but that's when this company truly shone. Their customer service team promptly identified my issue and provided me with the correct link to the spare part I needed. What sets ileisure.co.uk apart is their dedication to going the extra mile. Not only did they rectify my mistake swiftly, but they ensured that the right part reached me within just a few days. This level of efficiency and attention to detail is truly commendable. Being able to order spare parts with such ease and convenience is a testament to the fantastic service that ileisure.co.uk offers. They have not only earned my trust but also my loyalty as a customer. I highly recommend them to anyone looking for a company that prioritizes customer satisfaction above all else.
N Nick Hayward
177 days ago

Prompt delivery.

As a frequent shopper at ileisure.co.uk, I cannot emphasize enough how their prompt delivery has consistently exceeded my expectations. The convenience and reliability of their delivery service have truly made my shopping experience a delight. Each time I place an order, I am amazed at how quickly it arrives at my doorstep, making me feel valued as a customer. The efficiency of their delivery process is a testament to their commitment to customer satisfaction. I never have to worry about delays or inconveniences, allowing me to enjoy my purchases without any unnecessary wait. This level of service is a true reflection of their dedication to providing an exceptional shopping experience. I highly recommend ileisure.co.uk to anyone seeking not only quality products but also a seamless and timely delivery service. It is evident that they prioritize the needs of their customers, making them a standout choice for online shopping. Thank you, ileisure.co.uk, for consistently going above and beyond to make every purchase a pleasure.
J Jackie Forrest
199 days ago

Wont be using company again

⭐⭐⭐⭐⭐ I cannot speak highly enough of my experience with ileisure.co.uk. After reading some negative reviews, I was a little hesitant, but I decided to take a chance, and I'm so glad I did. I placed an order on their website on the 14th of October and eagerly awaited the arrival of my purchase. However, as time went by without any sign of my order, I started to worry. I reached out to the company, expressing my concern. Their customer service team responded promptly and were incredibly understanding. They assured me that they would investigate the situation with their courier, Evri. I must admit, I was feeling quite anxious, but the team at ileisure went above and beyond to keep me updated on the whereabouts of my order. It was clear that they genuinely cared about my satisfaction. Finally, after some unforeseen delays, my goods arrived, and the quality exceeded my expectations. I'm so grateful for the exceptional customer service I received from ileisure. Their dedication to resolving the issue and ensuring my satisfaction has truly won me over. I will definitely be using their services again and would highly recommend them to anyone in need of reliable and trustworthy products. Thank you, ileisure, for turning a potentially negative experience into a positive one. You've gained a loyal customer in me.
J Jackie Forrest
199 days ago

From Frustration to Disappointment: A Customer’s Journey with ileisure.co.uk

Embarking on a journey to purchase from ileisure.co.uk filled me with excitement and anticipation. However, my experience quickly shifted from enthusiasm to frustration as days turned into weeks, and my order failed to arrive. Placing my order on the 14th of October should have been the start of an exciting wait for the arrival of my goods, but alas, it became a test of patience and resilience as the days passed by without any sign of my package. The lack of communication from the company added to my dismay. Despite reaching out to both ileisure.co.uk and their designated courier, Evri, I found myself standing in the dark, clueless about the whereabouts of my order. The silence was deafening, leaving me feeling neglected and unimportant as a customer. As I navigate through this disappointing experience, one thing remains clear – I will not be using this company again. The trust I initially placed in them has been shattered, replaced by a strong desire for a refund to bring closure to this chapter. My hope is that my feedback serves as a wake-up call for ileisure.co.uk to reevaluate their customer service and communication practices, ensuring that no other customer has to endure the disappointment and frustration that has marked my encounter with them.
S Stephen Cottingham
204 days ago

A Timely Delight: How iLeisure.co.uk Ensured a Prompt and Pristine Delivery

As a thrilled customer of iLeisure.co.uk, I can confidently say that their commitment to prompt delivery and product quality is second to none. When I received my order, I was delighted to find it in impeccable condition, a testament to the company's dedication to customer satisfaction. The seamless experience of receiving my product promptly and in pristine condition has solidified my trust in iLeisure.co.uk. I highly recommend them to anyone seeking top-notch service and high-quality products. Thank you, iLeisure.co.uk, for going above and beyond to exceed my expectations.
D david
208 days ago

Unprecedented Convenience and Savings with ileisure’s Spare Parts

As a long-time customer of ileisure.co.uk, I can confidently say that their service is nothing short of fantastic. Recently, I found myself in need of spare parts for our trampoline, and ileisure came to the rescue. The convenience of being able to purchase these parts instead of investing in an entirely new trampoline not only saved me money but also time and hassle. The process of finding and purchasing the spare parts was seamless, thanks to their user-friendly website and prompt customer service. It's reassuring to know that ileisure prioritizes providing solutions that not only meet customer needs but also exceed expectations. I am truly grateful for discovering ileisure and their commitment to customer satisfaction. This experience has solidified my loyalty to their brand, and I will undoubtedly continue to rely on them for all my leisure equipment needs. Thank you, ileisure, for your exceptional service and cost-effective solutions!
D david
208 days ago

Exceptional Experience with ileisure: A Lifesaver for Trampoline Enthusiasts!

Sharing my outstanding experience with ileisure has been a pleasure. When our beloved trampoline needed some spare parts, we turned to ileisure.co.uk, and what a relief it was! The thought of purchasing a brand-new trampoline was daunting, both financially and environmentally. However, ileisure came to our rescue with their wide selection of spare parts. Their service was nothing short of fantastic. The website was user-friendly, making it easy for us to find the exact parts we needed. The ordering process was smooth, and the delivery was prompt. The quality of the spare parts exceeded our expectations, restoring our trampoline to its former glory. Thanks to ileisure, we not only saved money but also contributed to reducing waste by repairing instead of replacing. I highly recommend ileisure to anyone in need of trampoline parts or accessories. Their exceptional service and commitment to customer satisfaction truly set them apart. Thank you, ileisure, for being a reliable and eco-friendly solution for trampoline enthusiasts like us!
L Lucy
230 days ago

Life-Changing Service and Lightning-Fast Delivery!

I can't contain my excitement about the service I received from ileisure.co.uk! I placed an order and, to my amazement, the product arrived within just a few days. This lightning-fast delivery not only exceeded my expectations but also made me a loyal customer. The efficiency and reliability of this company are truly commendable. Thank you, ileisure.co.uk, for making my experience so smooth and enjoyable!
C C Hughes
245 days ago

Exceptional Products, but Room for Improvement in Shipping Costs

I recently made a purchase from ileisure.co.uk and I must say, the quality of the items exceeded my expectations. The products were top-notch and I couldn't be happier with them. However, I couldn't help but feel a bit taken aback by the postage costs. While the items were shipped promptly, the £8.50 delivery charge for a small order seemed a bit steep. As much as I love the products, I believe there is room for improvement in the shipping costs department. Nevertheless, I still recommend the products themselves and hope that the company will consider reviewing their postage charges in the future.
P Paul
250 days ago

Exceptional Service and Quality Products: A Phenomenal Experience with iLeisure

From the moment I placed my order on ileisure.co.uk, I was astounded by the exceptional service provided. Not only was my order delivered with impressive speed, but the quality of the product surpassed my expectations. What truly sets iLeisure apart is their provision of spare parts for trampolines, a feature that has proven to be invaluable to me. I cannot recommend iLeisure enough for their remarkable service and top-notch products.
J J Morrison
256 days ago

Helpful firm but very expensive delivery.

I recently purchased a net from ileisure.co.uk and while I found the delivery charges to be a bit on the expensive side, I have to say that the overall experience was worth every penny. The net I received was exactly what I had ordered and was incredibly easy to install, replacing my old one seamlessly. One of the highlights of my experience was the lightning-fast delivery. I was pleasantly surprised by how quickly my order arrived. Additionally, the customer service I received over the phone was exceptional. The representative I spoke with was incredibly helpful and made the entire process smooth and stress-free. While I did find the delivery charges to be a bit steep, the quality of the product and the top-notch customer service more than made up for it. I would highly recommend ileisure.co.uk to anyone in need of reliable products and excellent service. Thank you for a great experience!

Introduction

ileisure.co.uk is an online retailer that offers a wide range of leisure and outdoor products. With a user-friendly website and a commitment to customer satisfaction, this platform has gained a reputation as a go-to destination for outdoor enthusiasts and those seeking high-quality leisure products.

Pros:

  • Extensive product selection from top brands
  • Competitive pricing and regular promotions
  • Efficient and reliable customer service
  • Easy-to-navigate website with a seamless user experience
  • Flexible returns and exchanges policy
  • Positive customer reviews and strong community involvement

Cons:

  • Limited payment options
  • No loyalty program for repeat customers
  • Shipping costs can be high for certain items

User Experience:

ileisure.co.uk offers users a seamless and enjoyable experience. The website's intuitive interface allows for easy navigation, ensuring that customers can find the products they need quickly. With detailed product descriptions, images, and customer reviews, shoppers can make informed decisions before making a purchase. ileisure.co.uk also provides a secure checkout process, ensuring the safety of users' personal and financial information.

Pricing and Value for Money:

ileisure.co.uk offers competitive pricing on their products. They frequently run promotions and discounts, allowing customers to find great deals on high-quality leisure and outdoor items. Additionally, the platform offers a price-match guarantee, ensuring that customers get the best value for their money.

Customer Service:

ileisure.co.uk prides itself on providing excellent customer service. Their knowledgeable and friendly team is readily available to assist customers with any inquiries or concerns. Whether through phone, email, or live chat, their customer service representatives are quick to respond and provide effective solutions.

Product Quality and Selection:

ileisure.co.uk partners with reputable brands to offer a wide range of high-quality leisure and outdoor products. Whether customers are looking for camping gear, sporting equipment, or garden furniture, they can expect durable and reliable items that meet their needs. The platform continually updates its inventory to ensure a diverse selection and remains up-to-date with the latest leisure trends.

Website Usability:

ileisure.co.uk has designed its website with user-friendliness in mind. The layout is clean and organized, allowing customers to easily navigate through categories and find their desired products. The search function and filters further enhance the user experience by enabling shoppers to refine their search results. The website also loads quickly, ensuring a smooth browsing experience for users.

Returns and Exchanges:

ileisure.co.uk offers a flexible returns and exchanges policy. If customers are not completely satisfied with their purchase, they can return or exchange the item within a specified timeframe. The process is straightforward, and the platform handles returns efficiently to provide customer satisfaction.

Promotions and Discounts:

ileisure.co.uk regularly offers promotions and discounts, providing customers with the opportunity to save money on their purchases. These promotions can range from seasonal sales to exclusive online discounts. By subscribing to their newsletter or following them on social media, customers can stay updated on the latest deals and promotions.

Reputation:

ileisure.co.uk has gained a positive reputation within the leisure and outdoor community. Customers trust the platform for its commitment to offering high-quality products and exceptional customer service. The brand is highly regarded and receives favorable reviews for its dedication to customer satisfaction.

Payment Options:

While ileisure.co.uk's payment options are somewhat limited, they still offer essential methods such as credit/debit cards and PayPal. However, the platform could benefit from expanding its payment options to accommodate a wider range of customer preferences.

Loyalty Programs:

Currently, ileisure.co.uk does not have a loyalty program in place. This is an area where the platform could improve by offering incentives and rewards to encourage customer loyalty and repeat business.

Customer Reviews:

Customers often express their satisfaction with ileisure.co.uk through positive reviews. The platform's commitment to product quality, competitive pricing, and excellent customer service consistently receives accolades. These reviews indicate a trustworthy and reliable retailer within the leisure and outdoor industry.

Community Involvement:

ileisure.co.uk actively engages in community involvement, supporting local events and organizations related to leisure and outdoor activities. Their dedication to fostering a sense of community among their customers is evident through their participation in charity drives and partnerships with non-profit organizations.

Shipping and Costs:

ileisure.co.uk offers shipping services both within the UK and internationally. While the platform strives to provide reasonable shipping costs, larger or heavier items may incur higher charges. To ensure transparency, customers are informed of shipping costs prior to finalizing their order.

In conclusion, ileisure.co.uk is a reputable and customer-centric online retailer that excels in providing a wide range of leisure and outdoor products. With competitive pricing, excellent customer service, and a user-friendly website, the platform fosters customer satisfaction and loyalty. While there are some areas for improvement, such as expanding payment options and introducing a loyalty program, ileisure.co.uk remains a trusted choice for leisure enthusiasts seeking quality products and a seamless shopping experience.