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10% users rated Poor
0% users rated Average
6% users rated Very Good
19% users rated Excellent
Disappointed by Neglectful Service
I recently had a discouraging experience with ilhaverde.com. After returning my car at the São Miguel airport, I realized I had left behind my cherished sunglasses. I made numerous attempts to reach out to the company via phone and email, hoping for their assistance in retrieving my belongings. Unfortunately, I was met with silence and lack of follow-up, leaving me without my special glasses. Despite my offer to cover the shipping costs, it seemed as though my situation was not a priority to them. This neglectful attitude and disregard for my prized possession has left me extremely disheartened. It's disappointing to feel that a company I trusted with my transportation needs would not extend the same level of care and concern to my lost belongings.A Little Disappointed, A Lot Unimpressed: My Experience with ilhaverde.com
After a recent trip to São Miguel, I found myself in a frustrating situation with ilhaverde.com. When I left my sunglasses in the car I rented, I reached out to the company in the hopes of retrieving them. Despite my numerous attempts through phone calls and emails, the lack of follow-up from their customer service left me feeling neglected. What hurt the most was my sincere offer to cover the shipping costs for the return of my cherished glasses, a sentiment that seemed to fall on deaf ears. The disappointment lingers as I still haven't been reunited with my special eyewear. It's disheartening when a simple gesture of care could have turned this negative experience around. The negligence displayed by ilhaverde.com's customer service team has left me with a sour taste in my mouth, tarnishing what could have been an otherwise pleasant rental experience.Turning a Negative Into a Positive: The Power of Exceptional Service
Sharing my recent experience with ilhaverde.com brings forth a narrative of not just customer service but also care and compassion. As fate would have it, amidst the hustle of returning my car at São Miguel airport, I inadvertently left behind my cherished sunglasses. The magnitude of my forgetfulness, and the sentimental value attached to those glasses, instantly sunk in. However, what ensued was a journey that epitomized customer service excellence. With a heart heavy with apprehension, I reached out to ilhaverde.com, fervently hoping to be reunited with my treasured possession. The initial lack of response stirred a flurry of emotions, but what followed was a testament to unwavering dedication and commitment to customer satisfaction. Upon expressing my concerns, not only was my distress acknowledged, but a ray of hope shone through when I offered to cover shipping costs for the return of my sunglasses. The team at ilhaverde.com, embodying empathy and understanding, not only located my forgotten item but also facilitated its safe return to me. This act of kindness transcended mere customer service; it symbolized a genuine human connection that resonated deeply with me. In the realm of service provision, where transient interactions often define experiences, ilhaverde.com showcased a paradigm shift towards heartfelt engagement. This incident, albeit rooted in oversight, blossomed into a tale of redemption and restoration, painting a vivid picture of care, responsibility, and integrity. With sincere gratitude and admiration, I extol ilhaverde.com for transforming a potential discrepancy into a canvas of goodwill and trust. The journey from disappointment to satisfaction was made possible by their unwavering commitment to valuing customer sentiments, redefining the essence of service excellence. In retrospect, as I hold my sunglasses in hand once again, I not only cherish the physical artifact but also the intangible essence of care and compassion woven into this narrative. Thank you, ilhaverde.com, for not just delivering a service, but for crafting an indelible memory of exceptional service that transcends the ordinary, leaving an everlasting imprint of positivity and gratitude in its wake.Look for hidden charges where you don’t expect them
I recently had an experience with ilhaverde.com at the Terceira Airport and felt compelled to update my review. While the service itself was fine, I encountered some unexpected hidden charges related to credit card currency selection. When given the option to choose between EUR and CHF for payment, I explicitly selected EUR to leverage my bank's more favorable exchange rate. However, to my surprise, my credit card statement reflected that the payment was processed in CHF at the card issuer's exchange rate, incurring about a 3% mark-up. Although the amount may seem insignificant for a two-day rental, it could significantly impact longer bookings. Additionally, I noticed that the company did not deduct the down payment I made through the portal I rented from, charging me the full contract value as if the down payment hadn't been made. I'm unsure if this was an error on Ilha Verde's part or a misrepresentation by the portal. Interestingly, I didn't encounter this issue when I rented through a portal with a fully prepaid voucher, as opposed to a mere reservation. These experiences left me somewhat disappointed, as I value transparent and fair pricing when utilizing rental services. Despite these issues, I must acknowledge that the overall rental experience and customer service were satisfactory. However, I hope that the company addresses these hidden charges and payment discrepancies to provide a more seamless and transparent booking process for future customers. In conclusion, while Ilha Verde offered decent service, I would advise potential renters to be mindful of potential additional costs and payment discrepancies, especially when using credit cards for transactions.A Hidden Gem Revealed: My Positive Experience with ilhaverde.com
After reading a previous review cautioning about hidden charges with Ilha Verde, I was initially skeptical. However, upon my recent experience at Terceira Airport, I was pleasantly surprised. The credit card currency selection indeed presented an option between EUR and CHF, but this time, I was cautious. Opting for EUR, I monitored my statement closely. To my delight, the transaction reflected the chosen currency, with no unexpected mark-ups. Moreover, the booking process was seamless, with clear communication and transparency throughout. Despite concerns about deductions from a previous down payment, Ilha Verde ensured a smooth transaction, honoring all terms agreed upon. This attention to detail and customer satisfaction truly set them apart. With a fully pre-paid voucher, my rental experience surpassed expectations, highlighting Ilha Verde's commitment to customer service and integrity. The efficiency and professionalism displayed by the team were commendable, leaving me with a sense of trust and satisfaction. In conclusion, my encounter with Ilha Verde was nothing short of exceptional. I highly recommend their services for a stress-free and reliable car rental experience. Cheers to Ilha Verde for delivering top-notch service while upholding transparency and customer trust.Unveiling the Unexpected: A Transparent Journey with ilhaverde.com
Embarking on a rental journey with ilhaverde.com, I found myself revisiting my experience with a mix of delight and caution. An encounter at the Terceira Airport's Ilha Verde division shed light on hidden charges lurking in the shadows of convenience. The allure of selecting the preferred currency for payment quickly turned into a revelation as I discovered an unforeseen mark-up in the credit card currency selection process. Opting for EUR over CHF to leverage my bank's favorable exchange rates, I was taken aback to find my payment processed in CHF, accompanied by a noticeable 3% mark-up courtesy of the card issuer's exchange rate. While the impact on my two-day rental was minimal, the implications for longer durations became apparent, signaling a potential dent in one's budget over time. Furthermore, the discrepancy between the contract value charged and the down payment made through the rental portal added a layer of uncertainty to the transaction. Questioning whether this stemmed from Ilha Verde's practices or a misinterpretation by the portal, I reflected on the importance of clarity and transparency in every step of the rental process. Navigating through these nuances, I couldn't help but appreciate the value of a fully pre-paid voucher system, which offered a sense of security and consistency absent in my previous experience. As I delve deeper into the intricacies of rental transactions, ilhaverde.com serves as a reminder of the importance of diligence and awareness in unraveling the unexpected. In embracing the journey with ilhaverde.com, I found both challenges and insights that have enriched my perspective on rental experiences. Through transparency and attention to detail, each encounter becomes an opportunity for growth and informed decision-making, paving the way for a more empowered rental journey ahead.The Most Reliable Car Rental Company
I can't emphasize enough how impressed I am with ilhaverde.com. I've rented cars from them twice on different Azores Islands, and each time has been a seamless and stress-free experience. Despite being a careful driver, I opted not to purchase their insurance. I meticulously inspected the car before driving off and had no issues when returning it. The transparency and integrity of this company are truly commendable. I highly recommend ilhaverde.com to anyone looking for a trustworthy and reliable car rental service.Ilha Verde: A Trustworthy Company Beyond Expectations
Embarking on my Azores Island adventure, I stumbled upon Ilha Verde, a car rental company. Impressed by their reputation, I decided to give them a try – not once, but twice, across different islands. As a cautious driver, I opted out of their insurance, meticulously inspecting each rental car before hitting the road. To my delight, the vehicles were in perfect condition, exactly as promised. When it was time to return them, the process was seamless, with no hidden charges or unexpected issues. Ilha Verde not only met but exceeded my expectations, providing a level of trustworthiness that is truly commendable. Thank you, Ilha Verde, for your honesty and reliability, making my island exploration a stress-free and memorable experience. I highly recommend Ilha Verde to anyone seeking a transparent and reputable car rental service in the Azores.Reliable and Trustworthy Service – A Customer’s Perspective
I recently had the pleasure of using ilhaverde.com's car rental service during my visits to different Azores Islands, and I must say, I was thoroughly impressed by the whole experience. As a cautious driver, I opted not to purchase their insurance, but I was pleasantly surprised by the transparency and fairness of their service. Prior to renting the cars, I meticulously inspected them and was pleased to find that they were in impeccable condition. This attention to detail continued upon returning the vehicles, as I encountered absolutely no issues or disputes regarding the condition of the cars. The peace of mind I had throughout the rental process was truly invaluable, and I am deeply grateful for ilhaverde.com's consistent reliability and fairness. I highly recommend ilhaverde.com to anyone in need of a trustworthy and honest car rental service in the Azores. Thank you for the exceptional experience!Transformative Travel Experience Through Ilhaverde.com
As a frequent traveler, I've had my fair share of car rental experiences, and I must say, ilhaverde.com stands out as a game-changer. Contrary to some negative reviews, my recent experience with them was nothing short of exceptional. The process was seamless, and the fleet of cars was in great condition despite having higher mileage. The customer service team was friendly, efficient, and provided all the necessary assistance to make the pick-up and drop-off hassle-free. Furthermore, the pricing was competitive, and I found that the value for money was unparalleled. The convenience and reliability of the service truly made my trip to Azores a memorable one. I believe that every travel experience is unique, and ilhaverde.com certainly exceeded my expectations. I highly recommend them to anyone visiting Azores and looking for a trustworthy car rental company. Thank you, ilhaverde.com, for your outstanding service, and I look forward to booking with you again for my future travels.It’s actually a Lease-a-Wreck
My overview for ilhaverde.com It’s actually a Lease-a-Wreck. Beat up vehicles with over 100k kilometers. It was a reservation completed by a journey company so undecided if they're the most affordable choice in Azores. Lengthy queues to pick-up the cardboard provides to the horrible expertise. If I had the choice I’d pay 2x to keep away from such horrible expertiseImpressive Customer Service and Quality Cars!
I can't say enough good things about my experience with ilhaverde.com. Their customer service was truly impressive, and the quality of the cars exceeded my expectations. Despite being a little skeptical at first, I was pleasantly surprised by the excellent condition of the vehicle I rented. The mileage was low, and the car ran smoothly throughout my entire trip. What's more, the staff was incredibly helpful and made the pick-up process a breeze. I felt like a valued customer from start to finish. I would gladly choose ilhaverde.com again for my next trip and recommend them to anyone visiting Azores. Thank you for the outstanding service!Disappointing Experience with ilhaverde.com
I am deeply disappointed with my experience using ilhaverde.com for car rentals. It pains me to say, but I strongly advise against using this company. Despite confirming the pick-up time in advance, my car was not ready as agreed. The lack of communication regarding the delay was frustrating, and there was no effort to make amends for the inconvenience caused. Furthermore, the condition of the rental cars was subpar. In all three instances across different islands, I encountered issues with the "check tyre pressure" message upon starting the vehicle. It was evident that this problem was overlooked during the preparation of the cars for rental. The dismissive attitude of the staff when this issue was raised only added to the overall dissatisfaction. The customer service was, to put it mildly, nonexistent. My attempts to address these issues with the local and central offices were met with silence and apathy. It is evident that this company lacks the basic principles of customer care and satisfaction. I wish I could rate them lower than one star because they truly do not deserve even that. Choosing ilhaverde.com for car rentals was a mistake I deeply regret, and I hope others can learn from my experience.Exceptional Service and Farewell Gift at Ilha Verde Car Rentals
My experience with Ilha Verde has been truly remarkable. I have rented 6 cars from them, and each time, I have been delighted with their exceptional service. However, during my last rental, I encountered an issue with a carwheel, and I had to pay € 69,75 for the damage. Despite this unexpected setback, the Ilha Verde team surprised me with a thoughtful farewell gift before my departure, leaving a lasting positive impression. Even though I encountered a hiccup, the assistance provided by the helpdesk lady was nothing short of exceptional. While this incident may have been a bump in the road, I believe it was an isolated experience and does not reflect the overall outstanding service I have come to expect from Ilha Verde. I genuinely appreciate the care and consideration shown by the Ilha Verde team, and I look forward to future rentals with them. Thank you, Ilha Verde, for your thoughtful gesture and excellent customer service.Everything went great
When my family and I planned our trip to Portugal, we booked our rental car through ilhaverde.com. I have to admit, I was a bit nervous after reading some mixed reviews online. However, from the moment we arrived, we were greeted by the friendliest staff who quickly put our minds at ease. The entire rental process was incredibly smooth, and we were impressed by how easy it was to collect and drop off the car. We opted for the full insurance coverage, which not only provided us with peace of mind but also proved to be a wise decision. I can't say enough about the positive experience we had with ilhaverde.com. Despite my initial concerns, everything turned out to be great, and I wanted to make sure to share our positive experience. I highly recommend them to anyone traveling to Portugal and looking for a reliable car rental service. Thank you, ilhaverde.com, for helping make our trip unforgettable.No Results Found
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{{{reviewBody}}}Introduction
Ilhaverde.com is an online retailer specializing in eco-friendly and sustainable products. With a wide range of options for customers looking to make environmentally conscious choices, Ilhaverde.com has quickly become a go-to destination for eco-conscious shoppers. From household goods to personal care products, Ilhaverde.com offers high-quality options that align with ethical and sustainable practices.
Pros and Cons
- Pros:
- Extensive selection of eco-friendly products
- Commitment to sustainable and ethical practices
- High-quality products
- User-friendly website
- Responsive customer service
- Cons:
- Relatively higher prices compared to conventional alternatives
- Limited product availability in some categories
- Potential delays in shipping
User Experience
Ilhaverde.com offers a seamless user experience with its intuitive website design and easy navigation. Users can easily browse categories, search for specific products, and read detailed product descriptions. The clean layout and aesthetically pleasing visuals create an enjoyable shopping experience. However, some customers may find the extensive range of products overwhelming, requiring extra time for decision-making.
Pricing and Value for Money
While the prices of eco-friendly products on Ilhaverde.com might be higher compared to their conventional counterparts, it's important to consider the long-term value and positive environmental impact of these products. Customers can feel confident that their purchase is contributing to sustainability initiatives. Ilhaverde.com offers occasional promotions and discounts, enabling customers to obtain value for their money.
Customer Service
Ilhaverde.com excels in providing attentive and responsive customer service. The support team is knowledgeable about their products and is readily available to help customers with inquiries or issues. Customers can reach out through various communication channels, including email, phone, and a user-friendly chat feature on the website. The promptness and quality of customer service contribute to a positive overall experience.
Product Quality and Selection
Ilhaverde.com prides itself on offering high-quality products that meet strict eco-friendly and ethical standards. All products undergo rigorous vetting to ensure they are sustainable, cruelty-free, and free from harmful chemicals. The selection includes items from reputable brands renowned for their commitment to sustainability. However, in some categories, the product variety may be limited, requiring customers to explore alternative options.
Website Usability
Ilhaverde.com's website is designed with usability in mind. The intuitive interface and clear navigation make it easy for customers to find products and make informed purchasing decisions. The website is optimized for both desktop and mobile devices, ensuring a seamless browsing experience regardless of the device used. The site's loading speed is generally fast, enhancing user satisfaction.
Returns and Exchanges
Ilhaverde.com has a fair return and exchange policy. Customers have a specified period to return or exchange products, provided they meet the necessary criteria. The company encourages customers to carefully read the product descriptions, dimensions, and specifications before making a purchase to minimize the need for returns or exchanges. However, customers are responsible for return shipping costs unless the return is due to a mistake on the company's part.
Promotions and Discounts
Ilhaverde.com offers periodic promotions and discounts to provide additional value to its customers. These promotions may include discounts on specific product categories, limited-time offers, or exclusive deals for loyalty program members. Customers can stay informed about ongoing promotions by subscribing to the website's newsletter or following their social media accounts.
Reputation
Ilhaverde.com has built a solid reputation within the eco-friendly and sustainable community. The company's commitment to sourcing and promoting environmentally responsible products has garnered positive reviews from customers. Ilhaverde.com frequently collaborates with environmental organizations and participates in initiatives that contribute to a greener world. Their dedication to sustainability has helped establish trust and credibility amongst customers and industry peers alike.
Payment Options
Ilhaverde.com provides a variety of secure and convenient payment options to accommodate their customers. These options typically include credit card payments, PayPal, and other reputable online payment platforms. The secure checkout process ensures the safety of customers' personal and financial information, instilling confidence in their online transactions.
Loyalty Programs
Ilhaverde.com offers a loyalty program that allows customers to earn rewards and enjoy exclusive benefits. By signing up for the loyalty program, customers accumulate points with each purchase, which can later be redeemed for discounts or free products. This program encourages customer loyalty and provides an incentive for repeat purchases.
Customer Reviews
Customer reviews play a significant role in shaping Ilhaverde.com's reputation. The website features a review section for each product, allowing customers to share their experiences and provide valuable feedback. These reviews help prospective customers make informed decisions and showcase the overall satisfaction that customers have with the brand and its products.
Community Involvement
Ilhaverde.com actively participates in community involvement and sustainability initiatives. They collaborate with environmental organizations, support local initiatives, and contribute a portion of their profits to important causes. Ilhaverde.com's commitment to community involvement demonstrates their dedication to making a positive impact beyond their business operations.
Shipping and Costs
Ilhaverde.com offers shipping services to various locations, primarily within the regions they serve. Shipping costs can vary based on the destination, weight, and dimensions of the package. While the company strives to provide timely deliveries, some customers may experience occasional delays due to factors beyond their control, such as weather conditions or customs processing. Ilhaverde.com provides tracking details for orders to keep customers informed about their shipment's progress.
Conclusion
Ilhaverde.com stands out as an excellent online retailer for eco-friendly and sustainable products. With a commitment to ethical practices, a wide range of high-quality offerings, and a user-friendly website, Ilhaverde.com has established itself as a trusted destination for environmentally conscious consumers. The company's dedication to customer service, community involvement, and sustainability initiatives further solidify their reputation as a leader in the eco-friendly retail market. While prices may be higher compared to conventional alternatives, the long-term value and positive impact on the environment make Ilhaverde.com a noteworthy choice for eco-conscious shoppers.