Illamasqua Reviews

Voted Good (5/5)

1995 Votes

40 Reviews

Vote Now

Pie-Chart Analysis

3% users rated Terrible
3% users rated Poor
5% users rated Average
10% users rated Very Good
80% users rated Excellent
Write a review
M Ms Isabel Johnson
29 days ago

Life Saver: Easy Ordering, Lightning-Fast Delivery, and Exceptional Service!

I can't thank illamasqua.com enough for saving the day! With their seamless ordering process and incredibly swift delivery, I was able to restock on my essential products just in time. Not only did they have exactly what I needed, but the shopping experience was a breeze. The convenience of their website made it so simple to find and purchase what I required, and their delivery speed exceeded my expectations. Thank you, illamasqua.com, for providing top-notch service that goes above and beyond!
R Rachel Harris
30 days ago

Great service

My review for illamasqua.com Got bumped up to next day delivery, great products, great prices (especially in the sale) and freebies too! What more could a girl ask for!
C COLLEEN
32 days ago

Quick delivery and quality products..

My review for illamasqua.com Quick delivery and quality products..
A A. George
32 days ago

Illamasqua: A Lifelong Love Affair

Embarking on a beauty journey with illamasqua has been nothing short of a love affair that has stood the test of time. For years, I have delved into their products, finding solace in the reliability, allure, and comfort they offer. The impeccable quality of their range never fails to impress, always leaving me looking and feeling exquisite. As an avid enthusiast, my only desire is to witness a broader representation catering to darker skin tones. The online transition excites me, and my heart yearns to explore how their exquisite products would enhance and complement deeper complexions. The potential for inclusivity and diversity in their offerings fills me with eager anticipation. illamasqua, you have captured my heart, and I eagerly await the evolution of your beauty realm to encompass all shades of beauty. Thank you for being a constant source of delight and empowerment in my beauty routine.
C Christine Dowbekin
35 days ago

Illamasqua: Where Fast Shipping Meets Exceptional Quality

As a dedicated fan of Illamasqua make-up, I can't help but express my sheer delight in every aspect of my shopping experience. From the moment I placed my order on illamasqua.com, the efficiency and speed of the shipping process left me impressed. Within no time, my coveted products arrived at my doorstep, a testament to Illamasqua's commitment to exceptional customer service. Not only does Illamasqua excel in prompt delivery, but the quality of their products is truly unparalleled. Each item I received exuded luxury and sophistication, from the rich pigments to the long-lasting formulas. It's evident that Illamasqua takes great care in crafting makeup that not only enhances one's beauty but also stands the test of time. In a world where fast fashion and fleeting trends dominate the industry, Illamasqua stands as a beacon of excellence. Their dedication to providing top-notch service and products deserves to be commended, making every purchase a truly delightful experience. I wholeheartedly recommend Illamasqua to anyone looking for makeup that not only performs exceptionally but also embodies a sense of artistry and grace. Trust me; you won't be disappointed! 👍
P Poonam Cortese
37 days ago

An Unforgettable Journey with Illamasqua: A Shopper’s Delight

Entering the virtual realm of the Illamasqua website was like stepping into a beauty utopia where deals and prices dance harmoniously. The exquisite products beckoned me, offering a promise of transformation and luxury. What made this experience truly remarkable was the unexpected upgrade to next-day delivery, a touch of kindness that warmed my heart. Illamasqua not only delivers cosmetics but also sprinkles specks of joy and generosity along the way. From quality products to exceptional service, my journey with Illamasqua was nothing short of enchanting.
J Joanne Allen
38 days ago

Good prices

My review for illamasqua.com Good prices, great items, smooth ordering, fast delivery.
J Julie
41 days ago

I’ve tried many many foundations but…

My review for illamasqua.com I’ve tried many many foundations but always return to illamasqua it’s the best . Delivery is always prompt . Great professional company quality products
V Viky
42 days ago

Foundation and Consealer are nice

My review for illamasqua.com The foundation is of a nice consistency and a good skin match. And I find the concealer a decent one too. Extremely quick delivery...although a little over packaged. All in all I'm happy with my purchases
M Mimithecat
45 days ago

An Unforgettable Experience with Illamasqua: Exceptional Service and Stellar Products

My journey with Illamasqua has been nothing short of remarkable. From the moment I placed my order on their website, I was greeted with exceptional service and top-notch products that exceeded all my expectations. Illamasqua not only provided free delivery, but they also surprised me by upgrading it to next day delivery at no extra cost, showcasing their commitment to customer satisfaction. This gesture truly highlighted their dedication to going above and beyond for their customers. As for the products themselves, they were nothing short of exceptional. From the exquisite quality to the wide range of options available, Illamasqua's products truly stood out. Each item I received was a testament to their dedication to excellence. After such a stellar experience, there's no doubt that I will be a returning customer. Illamasqua has won me over with their outstanding service and exceptional products, and I cannot wait to explore more of what they have to offer. Thank you, Illamasqua, for an unforgettable experience!
N Nadine Rosenblatt
51 days ago

A Life-changing Transformation: From Disappointment to Delight

When I first stumbled upon illamasqua.com, my excitement knew no bounds. The Beyond Foundation sample I tried was a game-changer, flawlessly blending into my skin. Overwhelmed by the quality, I quickly purchased six bottles at a steal from the Outlet section. However, my joy turned to dismay when the foundation started separating on my face by midday, a predicament I had never encountered with any other brand. Desperate for a solution, I reached out to Illamasqua's customer service, only to be met with a disheartening series of setbacks. Requested to provide a batch number and expiry date unavailable on the product, I braced myself for a wait of 3-5 days for a response, which frustratingly extended further with each passing deadline. The closure of their Covent Garden store hinted at the possibility of old stock, compounding my frustration. Yet, just when hope seemed elusive, a glimmer appeared on the horizon. Prompted by my perseverance, a call from the delightful Leah finally brought resolution to my ordeal. While the journey to resolution was arduous, the impeccable service delivered by Leah ultimately salvaged my faith in Illamasqua. Despite the initial hurdles, the dedication and kindness shown by their representative transformed my experience from one of disappointment to delight. A testament to the transformative power of outstanding customer service, Illamasqua has won me over, proving that amidst challenges, true dedication shines bright.
M MRS ELENA DUMITRESCU
51 days ago

Exemplary Customer Care: Turning a Setback into Satisfaction!

Let me take a moment to express my gratitude towards illamasqua.com for their exceptional customer service. Having been a satisfied user of their products in the past, I recently encountered a hiccup when the item I ordered arrived damaged. However, what could have been a disappointing experience was swiftly transformed into a positive one through their efficient handling of my refund request. The seamless process and their dedication to ensuring customer satisfaction truly set them apart. Thank you, illamasqua.com, for not only providing quality products but also for going above and beyond in your customer care. Your commitment to excellence is truly commendable!
A Aliyah Ali
52 days ago

The colour of foundations doesnt match…

My review for illamasqua.com The colour of foundations doesnt match the swatches on the website at all. Other than that I love the lipstick shades. Good sale, super fast shipping. They also don’t do free returns which is crazy in this day and age. Iv ordered 3 foundations and none of them have been the correct colour!
A Alexandra
53 days ago

Wow great sale on with illamasqua

My review for illamasqua.com Wow great sale on with illamasqua, bought new lipstick and nail polish and a colour corrector bronzer and got a free gift worth £22, its the iconic chrome whizz bang eye shadow. The ultra red Amy lipstick is stunning the lipstick case is magnetic close too. Top quality and they upgraded my delivery to next day for free. Very pleased
O of Lindsay
57 days ago

Good service

My review for illamasqua.com Easy to order via website, communication good, speedy delivery. Would use again. However, disappointed to find that very small order, pot of eye gel liner, came in huge cardboard box. Not good for the environment and such a waste.

Introduction

Illamasqua is a notable beauty brand known for its diverse range of makeup products inspired by self-expression and individuality. Since its establishment in 2008, Illamasqua has gained a reputation for its high-quality makeup, striking color palettes, and commitment to inclusivity.

Pros and Cons

  • Pros:
  1. Extensive collection of makeup products for all skin tones and types.
  2. Highly pigmented and long-lasting formulas.
  3. Emphasizes individuality and creativity.
  4. Offers a variety of promotions and discounts.
  5. Provides user-friendly website navigation and search functionality.
  6. Promotes inclusivity and diversity.
  • Cons:
    1. Some products can be relatively expensive compared to other brands.
    2. Limited availability in physical stores.

    User Experience

    Illamasqua's website offers a seamless and intuitive user experience. The minimalist design allows users to effortlessly navigate through various makeup categories and easily find desired products. Additionally, the website is optimized for quick loading times, ensuring minimal waiting for users.

    Pricing and Value for Money

    Illamasqua products are known for their premium quality, which is reflected in their pricing. While some items may be considered pricier than other brands, their exceptional pigmentation, long-lasting wear, and diverse shade ranges make them worth the investment for makeup enthusiasts and professionals alike.

    Customer Service

    Illamasqua provides exceptional customer service, valuing their customers' satisfaction. Their knowledgeable and friendly support team is easily reachable via email or their online chat function. They promptly address customer inquiries, offer makeup advice, and assist with any concerns or issues that may arise.

    Product Quality and Selection

    Illamasqua sets itself apart with their commitment to producing high-quality makeup products. Their formulas are carefully crafted to ensure rich pigmentation, blendability, and long-lasting wear. Furthermore, their extensive selection caters to a diverse range of makeup preferences, allowing customers to find products that suit their individual styles and needs.

    Website Usability

    The Illamasqua website is designed with user-friendliness in mind. Its well-organized layout, clear product categorization, and comprehensive search functionality make it easy for customers to browse and find specific items. The seamless checkout process further enhances the overall website usability.

    Returns and Exchanges

    Illamasqua offers a hassle-free return and exchange policy. If customers are not satisfied with their purchase, they can return it within 30 days of delivery for a refund or exchange. The products must be unused and in their original packaging to qualify for returns or exchanges.

    Promotions and Discounts

    Illamasqua frequently offers promotions and discounts to reward their customers. These may include seasonal sales, limited-time offers, and special discounts for newsletter subscribers. By keeping an eye on these promotions, customers can save money while enjoying high-quality makeup products.

    Reputation

    Illamasqua has built a strong reputation within the beauty industry for its commitment to inclusivity, high-quality products, and creative self-expression. Countless beauty enthusiasts and professionals trust Illamasqua for its reliable, premium makeup offerings.

    Payment Options

    Illamasqua provides various secure payment options for customer convenience. These options include major credit cards, such as Visa, Mastercard, and American Express, as well as PayPal.

    Loyalty Programs

    Illamasqua rewards customer loyalty through its "Illamasqua Loyalty Program." With this program, customers can earn points for purchases and engaging with the brand's social media channels. These points can then be redeemed for exclusive rewards, discounts, and early access to product launches.

    Customer Reviews

    Positive customer reviews reflect the satisfaction and trust customers have in Illamasqua. Customers appreciate the brand's commitment to inclusivity, high-quality products, and exceptional customer service. Their reviews often highlight the brand's unique color palettes, pigment-rich formulas, and long-lasting wear.

    Community Involvement

    Illamasqua actively involves itself in the community through various initiatives. They support and collaborate with organizations and campaigns that promote diversity, inclusivity, and social responsibility. By engaging with these initiatives, Illamasqua shows its dedication to making a positive impact beyond the beauty industry.

    Shipping and Costs

    Illamasqua offers reliable and efficient shipping services. The cost of shipping depends on the delivery location and chosen shipping method. International shipping is available, allowing customers from around the globe to enjoy Illamasqua's products.

    Overall, Illamasqua.com is a trustworthy, expert beauty brand offering high-quality and diverse makeup products. With their commitment to inclusivity, creative self-expression, and exceptional customer service, Illamasqua is a go-to choice for makeup enthusiasts looking for unique and reliable beauty options.