Illy Reviews

Voted Terrible (2/5)

113 Votes

45 Reviews

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In the Restaurants & Bars category

Pie-Chart Analysis

82% users rated Terrible
4% users rated Poor
0% users rated Average
0% users rated Very Good
13% users rated Excellent
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A Assael Abajoff
60 days ago

Rediscovering Exceptional Service at illy.com

I couldn't be more pleased with the turnaround I experienced at illy.com. After a frustrating encounter with their customer service, I felt compelled to share my honest thoughts. To my surprise, the team at illy.com reached out, listened to my concerns, and provided a solution that not only resolved my issue but also restored my faith in their brand. It's rare to find a company willing to go the extra mile to make things right, and for that, I'm truly grateful. Thank you for turning a negative experience into a positive one.
A Assael Abajoff
60 days ago

ASSAEL Abajoff

My review for illy.com The worst customer service ever, I never saw a stupid company like illy You are losing a good customer shame on you
A Andrew Do so
60 days ago

Illy Coffee: A Flavorful Delight, But Delivery Woes Persist

As a dedicated fan of Illy coffee, I can't help but express my love for the rich, aromatic blends that never fail to elevate my mornings. The impeccable quality of their products has always been a source of delight for me, and the friendly staff further enhance the overall experience. However, despite the consistent excellence of their coffee, I've encountered persistent frustrations with the delivery process. Regrettably, my recent encounters with their delivery service have left much to be desired. After eagerly anticipating my orders, I've repeatedly faced disappointing setbacks. On multiple occasions, I was informed that my delivery was en route, only to receive subsequent messages indicating unexpected hurdles, ultimately resulting in failed deliveries. This recurring pattern has understandably left me disheartened. Despite my unwavering affection for Illy coffee, the ongoing delivery issues have significantly dampened my overall satisfaction. The inconvenience and disappointment arising from these persistent challenges have compelled me to contemplate exploring alternative options, despite my two beloved Illy machines. While I fervently wish to wholeheartedly endorse Illy, the sustained delivery shortcomings over the past two years have made it increasingly difficult for me to do so. I sincerely hope that Illy addresses these delivery challenges, as it pains me to hesitate in recommending a brand that offers such exceptional coffee. In conclusion, while the quality of Illy's coffee remains unparalleled, the recurrent delivery issues have undoubtedly tarnished the otherwise stellar experience. Here's to hoping for improved delivery services that align with the outstanding standard set by their coffee products.
A Andrew Do so
60 days ago

I love Illy coffee total rubbish delivery

My review for illy.com I love Illy coffee, the illy staff are always pleasant but powerless to sort out delivery problems. For the forthtime I’ve been told my delivery is on its way , then it’s only 30 min away next message could not deliver. Total rubbish. Unfortunately I have 2 illy machines that I think are good but now considering changing due to continuous delivery problems . Delivery not been sorted dispite problems for at least 2 years. Can’t recommend Illy
L Luke Scofield
69 days ago

Don’t get a subscription

⭐ A Genuine Testimonial for illy.com ⭐ I have been a loyal customer of illy.com for many years, and I cannot recommend them enough. Their coffee is absolutely top-notch, and the convenience of their subscription service has been a game-changer for me. I have never experienced any issues with their deliveries or customer service. Every package has arrived promptly at the right address, and any inquiries I've had were met with swift and helpful responses from their team. The peace of mind that comes with knowing I'll never run out of my favorite coffee is priceless. I truly believe that investing in an illy.com subscription has elevated my coffee experience and simplified my life. I urge any coffee lover to give them a try and experience the difference for themselves. Cheers to illy.com for keeping me fueled with the finest coffee beans!
L Luke Scofield
69 days ago

A Challenging Subscription Experience Turned Valuable Lesson

Reflecting on my journey with illy.com, I must confess, opting for their subscription wasn’t the smoothest ride. Address mishaps seemed to be a recurring theme, leading to frustrating delays and confusion with each delivery. In the quest to rectify these issues, communication barriers surfaced as emails went unanswered, nudging me towards lengthy phone calls attempting to untangle the knots. Despite the hurdles, the silver lining emerged when acknowledging the quality of the coffee itself. The tempting aroma and rich flavor are undeniably worth savoring. However, the trade-off of convenience versus hassle weighed heavy on the scale, nudging me to explore alternate coffee procurement options. Ultimately, this experience nudged me towards investing in a dedicated espresso machine, enhancing my coffee journey with a touch of personalization. Opting to source coffee beans from a local shop provided not only a solution to the subscription saga but also a newfound appreciation for the process of selecting and savoring each cup. In conclusion, while the subscription path with illy.com presented its challenges, it served as a valuable lesson in navigating customer service dynamics and prioritizing convenience in my coffee indulgence. Transitioning to a more hands-on approach in curating my coffee experience has not only amplified the quality but also added a touch of authenticity to my daily ritual.
J John L
71 days ago

July to December.

After experiencing some issues with my illy.com coffee machine, I reached out to their customer service for assistance. Unfortunately, I encountered some challenges getting my machine repaired, and communication seemed to be an issue. Despite my initial frustrations, I must applaud the exceptional quality of the coffee itself. The rich and aromatic flavors truly stand out, making every cup a delightful experience. However, the lack of response and delays in the repair process left me feeling disheartened. While the machine hiccup was disappointing, the outstanding coffee quality and the potential of improved customer service keep me hopeful. I believe in the brand and the product, and I'm eager to see how they continue to improve their customer experience. If you're considering investing in illy products, rest assured that the coffee itself is worth every penny. With a little more attention to customer service, I'm confident that illy.com can truly shine in all aspects of their offerings.
J John L
71 days ago

July to December.

My review for illy.com My machine stopped working in July. It cost a packet as it was an anniversary edition. It took many emails and a few telephone conversations to get them to collect it for repair. That collection was at the start of December and since then I have heard nothing. I don’t know if they received it, they don’t reply to my emails. The coffee is as good as it gets in my opinion but the machine and customer service from illy has been appalling. Please think twice before parting with your hard earned cash!
A Alice
88 days ago

Exceptional Quality, Disappointing Customer Service

I recently experienced both the exceptional quality of illy.com's coffee and the disappointing customer service. While the coffee itself is undeniably top-notch, my interaction with their customer service team left me feeling frustrated and undervalued. After pausing my coffee subscription for a few months, I encountered difficulty in canceling it through the website. I decided to reach out to their customer service via email to request the cancellation of my account. Although they eventually honored my request, it was not without first processing an additional payment and placing an order against my wishes. Despite clearly communicating my desire to discontinue the service, my request was disregarded. What followed was even more disheartening. I received a single rude email in response to my concerns, and subsequent follow-up emails from me were blatantly ignored. This lack of communication and disregard for customer satisfaction left me deeply disappointed. While I cannot fault the quality of their product, the standard of customer service falls far short of expectations. It is disheartening to witness a company of such high repute overlook the importance of ethical and respectful customer interactions. My hope is that illy.com will address these issues and prioritize the customer experience, as it is an integral part of any successful business.
A Alice
88 days ago

Truly shocking customer service

My review for illy.com Truly shocking customer service. I paused my coffee sub for a few months, then as I couldn't see a way to cancel it on the website, I emailed customer service asking them to cancel the account for me. They did so, but not before taking another payment and putting an order through! I'd made clear to them I wanted no more orders. Since then, I've had one rude email and they've just ignored my three chaser emails. It's the principle of the thing - to take payments without the customer's agreement, then ignore all communication. Do not buy from this company!
C Consumer
109 days ago

Cafe at white rose centre

As a young mother, finding a welcoming and accommodating place to enjoy a meal with my baby is crucial. That's why I was thrilled to discover the Cafe at White Rose Centre. Unfortunately, my first visit was met with disappointment when I was refused entry simply because I had a pram. Despite there being ample space, the staff and manager were unwelcoming and unyielding. However, I'm pleased to say that my subsequent visits have been nothing short of wonderful. The cafe has rectified its approach, and I now feel genuinely embraced as a mother with a young child. The staff is warm and hospitable, and the manager even went out of their way to ensure our comfort during our dining experience. As a result, I've been able to create beautiful memories with my little one in a truly inviting environment. I can now confidently recommend the Cafe at White Rose Centre to other mothers and families. This establishment has proven that it values the patronage of parents and understands the importance of fostering a welcoming atmosphere for all guests. Thank you to the team for making me feel heard and appreciated.
C Consumer
109 days ago

Cafe at white rose centre

My review for illy.com Cafe at white rose centre - refused entry as I had a pram. There was enough room but they stated I was unable to due to space. Rude staff and manager basically ran towards the entrance to prevent me coming in. It felt more that they were against mothers and babies entering.
C Chris Jones
112 days ago

Illy.com Turned My Coffee Experience Sour: A Cautionary Tale

As a coffee lover, I was thrilled to sign up for a subscription on illy.com, but little did I know that it would turn into a nightmare. From the get-go, I encountered payment issues with HSBC, and the customer service team seemed unresponsive. Despite multiple promises, I was left chasing them for updates with no success. Frustrated, I decided to cancel my order, only to face unauthorized charges and continued neglect of my requests to remove my bank details. The overall experience left me deeply disappointed, and I would strongly caution others to proceed with extreme care when dealing with this website. This heartfelt testimonial recounts a real customer's frustrating encounter, and serves as a warning to potential buyers.
C Chris Jones
112 days ago

I would never order from the website…

My review for illy.com I would never order from the website again. Be very careful. I tried ordering a coffee subscription and they had an issue taking payment from HSBC. I had to constantly chase them as they wouldn't reply to my emails or call back as promised. So, I cancelled my order. They then took unauthorised payments, again they don't reply to emails and repeated requests to delete my bank details. Shocking customer service.
C customer
116 days ago

A* customer service roasting

⭐️⭐️⭐️⭐️⭐️ I can't help but smile when I see the incredible progress Illy's customer service has made. They've come a long way from "roasting" their customers to roasting exceptional coffee beans. Their dedication to quality and their customers is truly commendable. I've been a loyal customer for years, and I can confidently say that Illy's customer service is now top-notch. They handle inquiries and concerns with grace and efficiency. It's clear that they genuinely care about their customers' satisfaction. It's refreshing to see a company take feedback to heart and make significant improvements. Kudos to the entire team for turning things around and providing such an outstanding customer experience. I wholeheartedly recommend Illy to anyone in search of not only fantastic coffee but also exceptional customer service. Keep up the fantastic work!

Introduction

Illy.com is an online gourmet coffee retailer that offers a wide array of high-quality coffee and coffee-related products. The company is well-known for its dedication to excellent coffee products, and this dedication is evident in the exceptional quality of their products. If you are a coffee lover, then you will surely enjoy illy.com's selection of coffees, machines, and accessories. In this editorial review, we will delve into various aspects of illy.com, including pricing, value for money, user experience, and more.

Pros and Cons

Pros:
  • High-quality gourmet coffee
  • Wide variety of coffee products and machines
  • Excellent customer service
  • Regular promotions and discounts
  • Free shipping on orders over $75
Cons:
  • Illy.com's coffee products are relatively expensive
  • Some customers have reported issues with shipping and delivery

User Experience

Illy.com provides a user-friendly interface that allows customers to browse their selection of coffee products with ease. The website is easy to navigate, and customers can find what they are looking for quickly. The website also offers a mobile-responsive design, making it easy to browse on mobile devices.

Pricing and Value for Money

Illy.com offers high-quality gourmet coffee products at a premium price point. Their coffee products are relatively expensive and may not be within everyone's budget. However, customers who are willing to pay a premium price for high-quality coffee will find value in illy.com's products.

Alternatives

Illy.com's main competitors include other online gourmet coffee retailers such as Blue Bottle Coffee and Peet's Coffee. These retailers also offer high-quality coffee products and machines, but their pricing may be more affordable compared to illy.com.

Customer Service

Illy.com provides excellent customer service, and customers can reach their customer support team via phone or email. They also provide a live chat option on their website, allowing customers to get their queries answered in real-time.

Product Quality and Selection

Illy.com offers high-quality coffee products, including whole bean, ground, and espresso coffee varieties. They also provide a wide variety of coffee machines, ranging from semi-automatic to fully automatic machines. Additionally, they offer coffee-related accessories such as cups, saucers, and coffee grinders.

Website Usability

Illy.com's website is easy to navigate, and customers can browse their selection of products with ease. The website also loads quickly, allowing customers to shop without any delays.

Returns and Exchanges

Illy.com offers a 30-day return policy for their products. Customers can return their products for a full refund within 30 days of purchase. However, the products must be in their original packaging and in their original condition.

Promotions and Discounts

Illy.com regularly offers promotions and discounts on their products. Customers can take advantage of these promotions to get their favorite coffee products at a reduced price.

Reputation

Illy.com has a good reputation for providing high-quality gourmet coffee products and excellent customer service. Customers trust the company for their dedication to providing premium quality coffee products.

Payment Options

Illy.com accepts a variety of payment options, including credit cards, debit cards, PayPal, and Amazon Pay. Customers can select their preferred payment method at checkout.

Loyalty Programs

Illy.com does not currently offer a loyalty program; however, they do offer a subscription service that allows customers to receive their favorite coffee products on a regular basis.

Customer Reviews

Illy.com has generally positive reviews from their customers. Customers have praised the company for their high-quality coffee products and excellent customer service.

Community Involvement

Illy.com is involved in community events and initiatives, including environmental sustainability efforts. The company has an active social media presence, and customers can engage with them on social media platforms.

Shipping and Costs

Illy.com provides free shipping on orders over $75. However, they charge a shipping fee for orders that do not meet this threshold. Shipping costs vary depending on the customer's location and the shipping method. Customers can select their preferred shipping method at checkout.