Introduction

Illy.com is an online gourmet coffee retailer that offers a wide array of high-quality coffee and coffee-related products. The company is well-known for its dedication to excellent coffee products, and this dedication is evident in the exceptional quality of their products. If you are a coffee lover, then you will surely enjoy illy.com's selection of coffees, machines, and accessories. In this editorial review, we will delve into various aspects of illy.com, including pricing, value for money, user experience, and more.

Pros and Cons

Pros:
  • High-quality gourmet coffee
  • Wide variety of coffee products and machines
  • Excellent customer service
  • Regular promotions and discounts
  • Free shipping on orders over $75
Cons:
  • Illy.com's coffee products are relatively expensive
  • Some customers have reported issues with shipping and delivery

User Experience

Illy.com provides a user-friendly interface that allows customers to browse their selection of coffee products with ease. The website is easy to navigate, and customers can find what they are looking for quickly. The website also offers a mobile-responsive design, making it easy to browse on mobile devices.

Pricing and Value for Money

Illy.com offers high-quality gourmet coffee products at a premium price point. Their coffee products are relatively expensive and may not be within everyone's budget. However, customers who are willing to pay a premium price for high-quality coffee will find value in illy.com's products.

Alternatives

Illy.com's main competitors include other online gourmet coffee retailers such as Blue Bottle Coffee and Peet's Coffee. These retailers also offer high-quality coffee products and machines, but their pricing may be more affordable compared to illy.com.

Customer Service

Illy.com provides excellent customer service, and customers can reach their customer support team via phone or email. They also provide a live chat option on their website, allowing customers to get their queries answered in real-time.

Product Quality and Selection

Illy.com offers high-quality coffee products, including whole bean, ground, and espresso coffee varieties. They also provide a wide variety of coffee machines, ranging from semi-automatic to fully automatic machines. Additionally, they offer coffee-related accessories such as cups, saucers, and coffee grinders.

Website Usability

Illy.com's website is easy to navigate, and customers can browse their selection of products with ease. The website also loads quickly, allowing customers to shop without any delays.

Returns and Exchanges

Illy.com offers a 30-day return policy for their products. Customers can return their products for a full refund within 30 days of purchase. However, the products must be in their original packaging and in their original condition.

Promotions and Discounts

Illy.com regularly offers promotions and discounts on their products. Customers can take advantage of these promotions to get their favorite coffee products at a reduced price.

Reputation

Illy.com has a good reputation for providing high-quality gourmet coffee products and excellent customer service. Customers trust the company for their dedication to providing premium quality coffee products.

Payment Options

Illy.com accepts a variety of payment options, including credit cards, debit cards, PayPal, and Amazon Pay. Customers can select their preferred payment method at checkout.

Loyalty Programs

Illy.com does not currently offer a loyalty program; however, they do offer a subscription service that allows customers to receive their favorite coffee products on a regular basis.

Customer Reviews

Illy.com has generally positive reviews from their customers. Customers have praised the company for their high-quality coffee products and excellent customer service.

Community Involvement

Illy.com is involved in community events and initiatives, including environmental sustainability efforts. The company has an active social media presence, and customers can engage with them on social media platforms.

Shipping and Costs

Illy.com provides free shipping on orders over $75. However, they charge a shipping fee for orders that do not meet this threshold. Shipping costs vary depending on the customer's location and the shipping method. Customers can select their preferred shipping method at checkout.

Akshita Ajitsariya Senior Editor

I'm Akshita Ajitsariya, a Master's in English student from the University of Delhi, and I am skilled in proofreading, editing, writing, and research. My passion for books extends beyond just reading them,...

Illy Recent User Reviews

User Rating

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Reviewer Name: Angela Martin

Review Submission Date: 17-06-2019

Review Title: The company’s service is subpar
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Review Description: The company has repeatedly shipped orders to the wrong address and provided incorrect coffee for coffee machines. To make matters worse, they even charge customers again for the correct coffee despite the mistake being on their part. It is advisable to steer clear of this company.

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Reviewer Name: Asa

Review Submission Date: 17-06-2019

Review Title: Excellent Customer Service and Delicious Coffee
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Review Description:

I have been consistently ordering the iperespresso capsules and have not encountered any issues. The delivery is always prompt, and the packaging is top-notch. I highly recommend this service and will undoubtedly continue to use it in the future.

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Reviewer Name: V Voronchuk

Review Submission Date: 17-06-2019

Review Title: S#iT CUSTOMER SERVICE. DONT USE
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Review Description: Ordered Iperespresso coffee capsules 1 week ago, should have been here in 48 hours. 8 days after, still nothing. Sent 3 emails since - still nothing. Asked to cancel the order - STILL NOTHING. Good coffee, s#?it customer service, typical italians.

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Reviewer Name: magicsign

Review Submission Date: 17-06-2019

Review Title: What can I say
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Review Description: What can I say, it's simply one of the best coffee in the world. Branches in London(UK) are a must to try!

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Reviewer Name: Anthony W

Review Submission Date: 17-06-2019

Review Title: Biggest ripoff in the whole of Vietnam
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Review Description: I had Illy coffee at Ho Chi Minh airport in Vietnam and it was the most overpriced coffee I have ever had. I am from Sydney Australia and a double expresso there will set you back at most $5 Australian dollars (about $3.50 USD) but at Illy in Ho Chi Minh it costs $8 AUD (you can get a double expresso in town for$2.50 AUD.) The biggest ripoff I have found in 3 months travelling in Vietnam. I will NEVER buy anything from Illy again.

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Reviewer Name: Momchil Slavov

Review Submission Date: 17-06-2019

Review Title: A prefect coffee
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Review Description: A prefect coffee. I never mistaken with every blend which i`ve purchased but my favorite one for now is Arabica selection - Guatemala.

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Reviewer Name: Paul

Review Submission Date: 17-06-2019

Review Title: I raised concerns to faulty plastic…
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Review Description: I raised concerns to faulty plastic coffee capsules on the 01072020 with photo of the barcode as reference. Email received over two weeks later from Illy asking for picture underneath the tin, two weeks to respond to a complaint ???? By this time the tin had been put in the recycling. I’ve sent numerous emails and no response from their customer services, appalling !

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Reviewer Name: I. Lorenzen

Review Submission Date: 17-06-2019

Review Title: My milkfrother
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Review Description: My milkfrother - "recommended by ILLY" - didn´t last for more than a year.. Nothing broke, it just won´t go anymore. What a waste of ressources..! Think it is called GS HomeWin, but clear labeled with: "RECOMMENDED BY ILLY" which is why we bought it. I don´t recommend!

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Reviewer Name: CW

Review Submission Date: 17-06-2019

Review Title: Illy’s Customer Service Falls Short
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Review Description: Illy's customer service is not meeting the expectations of their customers.

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Reviewer Name: Mo Best

Review Submission Date: 17-06-2019

Review Title: One my favorites coffee brands
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Review Description: One my favorites coffee brands. Always excellent quality.