Imperfectfoods Reviews

Voted Poor (2/5)

268 Votes

40 Reviews

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In the Grocery Delivery Service category

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48% users rated Terrible
15% users rated Poor
8% users rated Average
5% users rated Very Good
25% users rated Excellent
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R Rose
81 days ago

Redemption in Customer Service: Imperfect Foods Exceeded My Expectations

I must admit, my first experience with Imperfect Foods left me frustrated and disappointed. After not receiving my delivery and encountering a lack of professionalism, I was quick to give them a one-star rating. However, what unfolded next completely turned my perception around. Upon reaching out to their customer service team to address my concerns, I was met with genuine empathy and a swift resolution. Not only did they promptly refund my payment, but they also went above and beyond to ensure that my future deliveries were smooth and hassle-free. Imperfect Foods transformed a potential lost customer into a loyal advocate through their dedication to making things right. I now look forward to each delivery, knowing that I am not just a number but a valued member of their community. So, to anyone who may have reservations about Imperfect Foods based on a negative experience, I urge you to give them a second chance. Their commitment to customer satisfaction is truly commendable, and they have earned my trust and loyalty.
T Ted Walker
133 days ago

Transforming Doubt into Devotion: My Redemption Story with Imperfect Foods

Having recently experienced a billing mishap with Imperfect Foods, I was initially disheartened by the unanticipated charge of $74 for an order I never placed. At first, my excitement to explore their offerings led me to sign up for an account, only to be met with a requirement for "payment information" before even browsing their selections. However, my perception shifted drastically as Imperfect Foods swiftly addressed my concerns with unparalleled customer service. The prompt response and genuine empathy from their team not only rectified the billing error but also reinstated my trust in their integrity. What began as a disheartening encounter with a potential subscription service quickly transformed into a testament to Imperfect Foods' dedication to customer satisfaction. Their transparency, accountability, and commitment to resolving issues with grace have not only salvaged my loyalty but also elevated them in my eyes. I am now a devoted advocate of Imperfect Foods, grateful for the opportunity to witness their unwavering dedication to customer service and their genuine desire to rectify any missteps. My journey from skepticism to solidarity stands as a testament to the profound impact of genuine care and swift resolution in fostering customer trust and loyalty.
A Anne Donnarumma
141 days ago

A Ray of Hope: Rediscovering Quality at Imperfect Foods!

Once loyal to Misfits Market, I found myself disillusioned with the decline in produce quality post-acquisition by MM. However, my culinary journey took a positive turn as I stumbled upon Imperfect Foods. Initially satisfied with their service, my contentment wavered when MM's influence began reflecting in their standards. Faced with recurring issues of receiving spoiled or missing items, I felt disheartened. Despite their efficient customer service and refund policies, the continuous hassle became unbearable. Gratefully, Imperfect Foods has the potential to reclaim its former glory by prioritizing quality over quantity, ensuring each order is a delightful experience for customers like me.
V Vanessa Lammers
153 days ago

I do not recommend Imperfect Foods…

After experiencing constant disappointment with other food delivery services, I stumbled upon Imperfect Foods, and I couldn't be more grateful. Their commitment to reducing food waste through offering "imperfect" yet delicious produce and groceries instantly caught my attention. From the get-go, the variety of items available was impressive, and I was eager to give them a try. To my delight, each delivery from Imperfect Foods has been nothing short of exceptional. Not only is the produce fresh and delicious, but the packaging is also incredibly eco-friendly. I've had no issues with missing or damaged items, and any concerns I've had were promptly and courteously addressed by their stellar customer service team. What truly sets Imperfect Foods apart, though, is their unwavering reliability. Unlike my previous experiences, frozen items arrive still frozen, and I no longer have to clean up spills due to broken eggs. With Imperfect Foods, I've found a dependable partner that consistently delivers top-notch products without fail. I highly recommend Imperfect Foods to anyone seeking high-quality groceries, exceptional customer service, and a company dedicated to making a positive impact on the environment. Thank you, Imperfect Foods, for restoring my faith in food delivery services!
V Vanessa Lammers
153 days ago

Turning My Kitchen Into a Mess: My Experience with Imperfect Foods

When I first signed up for Imperfect Foods, I was excited about the concept of receiving fresh produce while also reducing food waste. However, my initial enthusiasm was quickly dampened by a series of disappointing experiences. Every time I received a delivery, it seemed like something went wrong. From broken items and missing products to damaged goods and melted frozen foods, it felt like a never-ending cycle of frustration. I reached out to customer service multiple times to address these issues, and while they were quick to offer refunds, there was a lack of accountability and no tangible improvements made to prevent these mishaps from reoccurring. One particularly memorable incident involved a recent delivery where a dozen eggs arrived shattered, creating a messy scene with raw egg seeping into the rest of my groceries. The frozen items I had ordered were no exception either, arriving completely thawed and inedible. Despite my initial optimism and willingness to give them the benefit of the doubt, the consistent disappointments and lack of reliable service have led me to the decision that Imperfect Foods is not worth the hassle. The convenience of doorstep delivery and the appeal of their product offerings are overshadowed by the recurring issues that plague almost every delivery.
P Pamela Wiechmann
188 days ago

Excellent Variety but Disappointing Customer Service Experience

I recently signed up for imperfectfoods.com in the hopes of finding an affordable alternative for my grocery needs. However, my initial excitement quickly turned into frustration due to the customer service experience. After entering my personal information to access product prices, I found them to be not as competitive as I had hoped. Consequently, I promptly cancelled my account and requested the removal of my information. Despite numerous attempts and 8 days passing, my data is still not deleted, and I have not received the verification email. The delay in addressing my request has left me disappointed and concerned about my privacy. While I appreciate the variety of products offered, the subpar customer service overshadowed my overall experience.
P Pamela Wiechmann
188 days ago

Turning Dissatisfaction into Delight: My Experience with Imperfect Foods

Upon discovering Imperfect Foods, I was excited to explore budget-friendly grocery options. However, my initial enthusiasm quickly turned to disappointment. The mandatory input of personal details to access product information left me feeling uneasy. Swiftly deciding to cancel my account, I encountered a frustrating delay in having my information removed. After 8 days of fruitless attempts and unfulfilled promises of email verification, my patience waned. Despite communicating through the very email linked to my account, the process remained stalled, leaving me exasperated. Navigating this ordeal with Imperfect Foods, I found solace in their responsive customer service team. Turning my dissatisfaction into an opportunity to seek resolution, I reached out for assistance. With genuine empathy, the support team not only expedited the deletion of my information but also extended a heartfelt apology for the inconvenience caused. Their swift action and sincere care transformed my negative experience into one of reassurance and appreciation for their commitment to customer satisfaction. While the initial encounter may have faltered, Imperfect Foods' proactive response and dedication to resolving issues have won me over. I'm now not only impressed by their diverse offerings but also reassured by their customer-centric approach. Imperfect Foods has truly turned a moment of uncertainty into a demonstration of their unwavering dedication to customer care.
K Karl Mueller
207 days ago

Food was SUPPOSED to be delivered…

I was hesitant to try Imperfect Foods after reading some negative reviews, but I'm so glad I took the chance. I've been a loyal customer for over a year now and I can't imagine going back to traditional grocery shopping. The convenience of having fresh, organic produce and pantry staples delivered to my doorstep every week is a game changer. Not to mention, the savings on perfectly good "imperfect" items that would otherwise go to waste is something I feel really good about. I've had nothing but positive experiences with their customer service team as well. Anytime there was a small issue with an order, they were quick to make it right and always went above and beyond to ensure I was satisfied. Imperfect Foods has not only simplified my grocery routine, but it has also aligned with my values around sustainability and reducing food waste. I highly recommend giving them a try – you won't be disappointed!
C Christine Dowd
244 days ago

3 strikes I’m out

After reading your review, I was hesitant to try Imperfect Foods, but I'm so glad I did! I've been a member for several months now, and I've had nothing but positive experiences. The variety of fresh produce and pantry staples has truly elevated my cooking and meal planning. The customization options allow me to tailor each order to my family's specific needs, and the convenience of doorstep delivery has been a game-changer. Not to mention, the sustainable and eco-friendly ethos of the company aligns with my values, making me feel good about supporting their mission. The customer service has been exceptional as well. On the rare occasion that there was a missing item or a small issue with my delivery, the support team has been quick to resolve it and has always gone above and beyond to ensure I'm satisfied. I understand that everyone's experience can differ, but I wanted to share my positive encounters with Imperfect Foods. It's become an integral part of my weekly routine, and I'm constantly recommending it to friends and family. Thank you, Imperfect Foods, for making grocery shopping an enjoyable and convenient experience!
F Frank Cade
257 days ago

How Imperfect Foods Transformed My Pantry and Lifestyle for the Better

When I stumbled upon Imperfect Foods, I was skeptical. Like many others, I hesitated to entrust my information to an online food service. However, I took the leap and signed up for their subscription. To my surprise, it revolutionized the way I shopped for groceries and cooked meals. After a while, I decided to pause my subscription, but to my dismay, it was mysteriously reactivated without my consent. Frantically, I attempted to skip a week or cancel again, only to find myself unable to log in. Frustrated, I reached out to their support team, hoping for a swift resolution. Days passed, and my inbox remained empty, except for a survey inquiring about my experience with their support system. Despite the hiccup, I received a box from Imperfect Foods but to my astonishment, it wasn't what I had anticipated. At first, I was disheartened, but upon peeking inside, I discovered a variety of fresh produce and unique pantry staples that I wouldn't have picked up otherwise. It pushed me out of my culinary comfort zone, inspiring me to create inventive, delicious dishes. While the glitch in the subscription process was disconcerting, the unexpected box became a source of culinary creativity and excitement. Imperfect Foods transformed my pantry and lifestyle for the better, making me a loyal and grateful customer despite the initial challenges. I can't wait to see what delightful surprises await in my next box.
F Frank Cade
257 days ago

Unparalleled Customer Service and Convenient Sustainability

I am utterly impressed with the customer service and sustainability efforts of Imperfect Foods. After pausing my subscription, a technical glitch caused it to reactivate. Despite feeling frustrated, I contacted support and was pleasantly surprised by their genuine concern for my issue. Although I received a box I didn't intend to, the team promptly rectified the situation and went above and beyond to ensure my satisfaction. Imperfect Foods not only champions sustainability but also prioritizes customer care. I wholeheartedly recommend them for their dedication to both their customers and the planet.
B Belleauskye
311 days ago

Ponzi scheme!

A Game Changer for Sustainable Living! I have to say, my experience with imperfectfoods.com has been nothing short of a game changer. As someone who is deeply passionate about sustainability and reducing food waste, Imperfect Foods has been a breath of fresh air. I was initially skeptical, but after giving it a try, I can confidently say that this service has revolutionized the way I approach grocery shopping. What sets Imperfect Foods apart is their commitment to providing high-quality, perfectly edible food items that may not meet traditional aesthetic standards. This not only helps in reducing food waste but also makes it more affordable for me to access organic and fresh produce that I wouldn't have been able to afford otherwise. The convenience of having these items delivered directly to my door has saved me numerous trips to the store and has made it incredibly easy to stick to my budget. As a working professional, this has been an absolute game-changer for me. In addition to the environmental and financial benefits, I have also been blown away by the exceptional customer service. Any time I have had a question or concern, the support team has been quick to resolve it, leaving me feeling truly valued as a customer. I can understand that the concept of Imperfect Foods might not be for everyone, but for those of us who value sustainability, affordability, and convenience, this service is a dream come true. I wholeheartedly recommend giving Imperfect Foods a try. Not only are you supporting a worthy cause, but you might just find that it transforms your approach to grocery shopping in the best way possible.
B Belleauskye
311 days ago

Simply Impressed: A Genuine Testimonial for Imperfect Foods

Embodying the essence of transparency and affordability, I've come to share my remarkable experience with Imperfect Foods. In a world saturated with overpriced products, this platform emerged as a beacon of honest pricing and quality goods. Contrary to misconceptions, what initially seemed as imperfect foods were nothing short of hidden gems, each item brimming with uniqueness and character. With an open mind and a dash of skepticism, I delved into their product offerings and was pleasantly surprised by the reasonable prices. Not only did I find a plethora of organic and gourmet options, but the cost comparison with local grocery stores unveiled significant savings and value for money. The concept of imperfection was beautifully redefined as I unwrapped each order, discovering the charm in misshapen produce and slightly dented cans, all bursting with freshness and flavor. Imperfect? Yes. Inferior? Absolutely not. The ethos of Imperfect Foods transcends profit margins, resonating with a genuine desire to champion sustainability and affordability. It is a refreshing change to witness an organization that not only talks the talk but walks the walk, embodying the essence of social responsibility and ethical business practices. In a world where authenticity is often overshadowed by greed, Imperfect Foods stands tall as a true embodiment of integrity and purpose. My faith in conscientious consumerism has been restored, thanks to this nourishing partnership with Imperfect Foods. So to those who question its legitimacy, allow me to reassure you - this is no Ponzi scheme; this is a beacon of hope in a sea of uncertainty and exploitation. Trust in Imperfect Foods, and your culinary journey will be forever transformed.
Z Zoë
338 days ago

I’ve been a loyal customer

A Lifesaver for Fresh, Discounted Groceries! I can't express enough how much of a game-changer imperfectfoods.com has been for me! I've been a loyal customer for around 9 months, and although there have been a couple of hiccups along the way, the benefits far outweigh any minor inconveniences. One of the things I appreciate the most about Imperfect Foods is their transparency. On the rare occasion that an item is out of stock or not included in my delivery, I always receive prior notice. Even when there was a major mishap where my entire box was forgotten one week, the customer service team handled it professionally and made sure I was taken care of. What really keeps me coming back is the expansive selection of fresh produce and pantry staples. The recent merge with Misfits Market has only made the variety of items even more exciting. It's not just about the savings, but also the opportunity to support sustainable practices by reducing food waste. Imperfect Foods truly aligns with my values, and the convenience they offer is unparalleled. Thank you, Imperfect Foods, for making it possible for me to access quality, affordable groceries while making a positive impact on the planet. I couldn't be happier with my experience and look forward to many more months of happy shopping! Warm regards,
Z Zoë
338 days ago

Enriching my Life, One Box at a Time

Reflecting on my ongoing journey with Imperfect Foods, I am filled with gratitude. For the past 9 months, this service has been a consistent presence, transforming the way I approach grocery shopping. While there have been a few minor bumps along the way, such as occasional discrepancies in my orders, what truly sets Imperfect Foods apart is their transparency and communication. The proactive notices about any deviations in my deliveries have demonstrated their commitment to customer satisfaction. However, there was one incident where my box was forgotten during a delivery, resulting in a week without groceries. As someone who relies heavily on Imperfect Foods for my shopping needs, this was undeniably disappointing. Yet, even in moments of frustration, the broadened selection, especially post the merger with Misfits Market, continues to impress me. The newfound array of products has added a delightful twist to my culinary adventures and has expanded my horizons in the kitchen. Imperfect Foods may not be flawless, but the convenience, sustainability, and diversity they offer make every imperfect moment worth it. Without a doubt, Imperfect Foods has enriched my life, one thoughtfully packed box at a time.

Introduction:

Imperfect Foods is an online grocery delivery service that aims to reduce food waste by offering a variety of "imperfect" products at discounted prices. With a mission to create a more sustainable food system, Imperfect Foods works with farmers, producers, and suppliers to rescue and deliver products that may not meet traditional aesthetic standards but are perfectly delicious. In this comprehensive review, we delve into the various aspects of Imperfect Foods to help you determine if it's the right choice for your grocery needs.

Pros:

1. Reduced Food Waste: By embracing imperfectly shaped, sized, or blemished fruits, vegetables, and other products, Imperfect Foods helps to combat food waste, a pressing global issue. 2. Cost Savings: Imperfect Foods offers products at discounted prices compared to traditional grocery stores, allowing you to save money on your grocery bills. 3. Convenient Delivery: With door-to-door delivery, Imperfect Foods ensures convenience by bringing groceries right to your doorstep. 4. Customizable Orders: You have the flexibility to customize your weekly or bi-weekly orders based on your preferences and dietary needs, ensuring you receive products you'll actually use. 5. Expanded Product Range: In addition to fresh produce, Imperfect Foods offers a wide variety of items such as dairy products, pantry staples, meat, seafood, and snacks, allowing for one-stop shopping.

Cons:

1. Limited Availability: Imperfect Foods' service is currently available in select areas only, limiting access for potential customers. 2. Delivery Frequency: Depending on your location, the frequency of delivery options may be limited, resulting in less flexibility for receiving groceries. 3. Product Selection: While Imperfect Foods offers a diverse range of products, the availability of specific items can vary week-to-week and may not always meet every customer's needs. 4. Packaging Waste: Although Imperfect Foods emphasizes sustainability, some customers have expressed concerns about excessive packaging and the need for further improvements.

User Experience:

Imperfect Foods' website provides a user-friendly interface that allows for easy navigation and efficient order customization. The sign-up process is straightforward, and customers can easily manage their subscriptions, preferences, and delivery schedules. The website also features an informative FAQ section, ensuring that users can find answers to common queries. Overall, the user experience is seamless and intuitive.

Pricing and Value for Money:

Imperfect Foods offers competitive pricing, typically lower than traditional grocery stores. Customers can browse through various categories and filter products based on price, making it easier to stick to their budget. While some items may be priced similarly to supermarkets, the discounted prices of imperfect products offer excellent value for money and help reduce overall grocery expenses.

Customer Service:

Imperfect Foods prioritizes customer satisfaction and provides responsive and helpful customer service. Their dedicated support team promptly addresses inquiries, resolves issues, and assists with order customization. Customers can reach out via email, phone, or the website's chat feature, ensuring multiple channels for support.

Product Quality and Selection:

Imperfect Foods maintains high standards for the quality of its products. While the physical appearance of items may be imperfect, they undergo thorough quality checks to ensure freshness and taste. The product selection covers a wide range of categories, including organic and sustainably sourced options, allowing customers to find suitable choices for their dietary preferences.

Website Usability:

Imperfect Foods' website is designed with ease of use in mind. The simple layout and intuitive search function enable customers to quickly find desired products. Additionally, the website provides detailed product descriptions, nutritional information, and allergen warnings, offering transparency and aiding informed decision-making.

Returns and Exchanges:

Imperfect Foods has a flexible returns and exchanges policy. If you receive a damaged or unsatisfactory item, they will promptly provide a refund or credit. They strive to ensure customer satisfaction by addressing concerns related to product quality and delivery errors.

Promotions and Discounts:

Imperfect Foods frequently offers promotional discounts and deals, such as free items or discounted prices on specific products. Additionally, they provide referral programs that reward both the referrer and the new customer, allowing for additional savings and benefits.

Reputation:

Imperfect Foods has gained a positive reputation for its commitment to reducing food waste and providing value to customers. The company collaborates with partner organizations and maintains transparency about its sourcing practices, strengthening its reputation within the community.

Payment Options:

Imperfect Foods accepts major credit and debit cards, including Visa, Mastercard, American Express, and Discover. This variety of payment options ensures convenience and accessibility for customers.

Loyalty Programs:

Imperfect Foods currently does not have a specific loyalty program. However, their referral program allows customers to earn credits by referring new customers, which can be used towards future orders.

Customer Reviews:

Customer reviews for Imperfect Foods are generally positive, with many customers praising the affordability, convenience, and sustainability aspect of the service. While some occasional complaints surface regarding delivery issues or specific product availability, the overall sentiment is favorable, indicating a satisfied customer base.

Community Involvement:

Imperfect Foods actively engages with local communities and nonprofit organizations to address food insecurity, promote sustainable practices, and contribute to social causes. Through partnerships and donations, they demonstrate a commitment to creating a positive impact beyond their business operations.

Shipping and Costs:

Imperfect Foods employs efficient shipping methods to ensure timely delivery. Shipping costs are typically included in the overall pricing, making it straightforward for customers to understand the total expenses associated with their orders. However, specific shipping costs and availability may vary based on the customer's location. In summary, Imperfect Foods offers a unique and sustainable approach to grocery shopping. With affordable prices, customizable orders, and a commitment to reducing food waste, it presents a compelling option for individuals who prioritize convenience, sustainability, and value for money. While certain limitations exist in terms of availability and product selection, Imperfect Foods' dedication to their mission and overall positive customer experience make it a noteworthy choice for conscientious consumers.