Impermo Reviews

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40 Reviews

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In the Tile Store category

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70% users rated Excellent
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B Bathroom Design
96 days ago

Unmatched Service Beyond Expectations

My experience with impermo.be has been nothing short of exceptional. I initially reached out to them for their tile collection, but what truly set them apart was their impeccable service. From the moment I stepped into their store, I was greeted with warmth and professionalism. The staff went above and beyond to understand my needs and preferences, guiding me through their vast selection with expertise and patience. What truly impressed me was their attention to detail and commitment to ensuring customer satisfaction. Not only did they help me choose the perfect tiles for my project, but they also provided valuable insights and advice that made a significant difference in the final outcome. Throughout the entire process, from selection to delivery, the team at impermo.be demonstrated a level of service that exceeded my expectations. Their dedication to customer care and satisfaction is truly commendable and sets them apart as a standout in their industry. I can confidently say that impermo.be not only offers top-quality products but also unparalleled service that makes the entire experience smooth, enjoyable, and truly memorable. I would highly recommend them to anyone in search of not just tiles, but a partner in their home improvement journey.
J Joery Tournois
96 days ago

A Customer’s Journey with Impermo: A Testament to Excellent Service

When I stumbled upon Impermo's website, little did I know that I was about to embark on a journey that would redefine my perception of customer service. From the moment I placed my order, to the flawless delivery and installation process, every interaction with Impermo exuded nothing but professionalism and efficiency. Their seamless communication and attention to detail left me feeling cared for every step of the way. Despite the vast array of options available, their knowledgeable staff guided me through choosing the perfect tiles for my home, ensuring that my vision was brought to life with stunning precision. But what truly set Impermo apart was their after-sales service. When I encountered a minor issue post-installation, their prompt response and genuine concern to rectify the situation spoke volumes about their commitment to customer satisfaction. Impermo not only delivered quality products but also instilled a sense of trust and reliability that is rare to find in today's market. My experience with Impermo has been nothing short of exceptional, and I wholeheartedly recommend them to anyone in search of not just tiles, but a partner in realizing their design dreams.
E Eirini Tzofoli
106 days ago

A True Test of Patience: My Honest Experience Ordering from impermo.be

As a customer who values quality and efficiency, my experience with impermo.be was nothing short of challenging. Despite placing two orders with them, both instances left me feeling disappointed and frustrated. The first order, a substantial one at that, arrived with half of the tiles broken. While the company agreed to replace them, the process was far from seamless. I found myself investing significant time and effort into documenting the damages, corresponding via emails, and making additional trips to retrieve the replacements. Believing that every mishap deserves a second chance, I ventured to place a supplementary order. To my dismay, history repeated itself as I unwrapped the package to find yet another batch of broken tiles. Once more, I was plunged back into the tedious cycle of reporting the issue and arranging for replacements. For those seeking a hassle-free experience, I advise caution when considering impermo.be for your tiling needs. The allure of their products may be overshadowed by the demanding process of rectifying errors. Your time is precious, and it's essential to entrust it to companies that value it as much as you do.
L LA
121 days ago

Exceeding Expectations with Personalized Service in Your Language!

My experience with impermo.be was nothing short of exceptional! From the moment I reached out, the representative went above and beyond to provide personalized options and invaluable advice. What truly stood out was the ability to communicate in my native language, Spanish, which made the entire process seamless and enjoyable. Gregory, in particular, deserves special recognition for his exceptional kindness and patience. His dedication to ensuring a smooth and tailored experience truly made a lasting impression. I am grateful for the outstanding service and the genuine care shown throughout. Thank you for exceeding my expectations and making this experience truly remarkable!
J jelle vanhoof
124 days ago

Unmatched Excellence: A Customer’s Journey with Impermo.be’s Top Sellers in Yellow

As I ventured into the mesmerizing world of interior design, Impermo.be's top sellers in yellow stood out as the shining stars of my home renovation project. With a vivid array of yellow tiles to choose from, each piece seemed to whisper stories of warmth and vitality, promising to breathe new life into my living space. The impeccable service I received from Impermo.be's sales team elevated my shopping experience to a whole new level. Their profound knowledge of the products, coupled with a genuine passion for design, guided me through the selection process with ease and confidence. I felt reassured that I was in the hands of experts who truly cared about bringing my vision to life. Upon receiving my yellow tiles, I was delighted to find that their quality exceeded my expectations. The rich, golden hues added a touch of elegance and cheerfulness to every room, transforming dull corners into vibrant focal points. The durability of the tiles ensured that my investment would stand the test of time, promising years of joy and satisfaction. In conclusion, my journey with Impermo.be's top sellers in yellow has been nothing short of extraordinary. From the initial consultation to the final installation, every step was marked by excellence, professionalism, and unwavering dedication to customer satisfaction. I am truly grateful for the outstanding service and superior products that have made my home a sanctuary of beauty and comfort. Thank you, Impermo.be, for making my interior design dreams a radiant reality.
C Cristina
148 days ago

The Ultimate Flooring Solution: My Journey with Impermo

When I first stumbled upon Impermo, I was desperately seeking a reliable source for high-quality flooring solutions. To my delight, the experience turned out to be nothing short of exceptional. From the moment I stepped into their showroom, I was greeted with warmth and professionalism. The staff not only guided me through their extensive collection but also took the time to understand my specific needs, ensuring that I found the perfect fit for my home. The seamless process, from selection to installation, was a testament to their impeccable service. Their attention to detail and commitment to customer satisfaction truly set them apart. I'm proud to say that my new flooring has not only transformed my living space but has also garnered numerous compliments from friends and family. Impermo's dedication to providing top-notch products and unparalleled customer care has made me a loyal advocate. I can confidently say that I've found my go-to destination for all things flooring, and I wholeheartedly recommend Impermo to anyone in search of a seamless and delightful experience. Thank you, Impermo, for exceeding my expectations!
C Cristina
148 days ago

Exceeded My Expectations: A Heartfelt Testimonial for Impermo.be

When I stumbled upon Impermo.be, I was hopeful but cautious. I needed quality service, and their website seemed promising. To my delight, "very good service" doesn't even come close to describing my experience with them. The team at Impermo.be went above and beyond to ensure I not only received what I needed but also that I was completely satisfied with it. From the moment I reached out to them with my inquiries to the seamless delivery of their products, every step was marked by professionalism, efficiency, and genuine care. What truly sets Impermo.be apart is their attention to detail. They listened attentively to my requirements and provided tailored solutions that perfectly catered to my needs. Their commitment to customer satisfaction is evident in everything they do. The quality of their service is a reflection of the passion they have for their work. I couldn't be happier with my decision to choose Impermo.be. If you're looking for a company that not only delivers but also surpasses your expectations, look no further than Impermo.be. Thank you for an exceptional experience!
O Oana
156 days ago

Quick, efficient, friendly

I cannot express enough how impressed I am by impermo.be. From the moment we walked into their showroom, we were greeted with warmth and professionalism. The staff went above and beyond to assist us, making the entire experience pleasant and efficient. Not only were we able to find exactly what we needed, but the quality of the products exceeded our expectations. The showroom itself is beautifully designed, providing a stunning backdrop for the vast selection of tiling options. What truly sets impermo.be apart is their dedication to customer service. Every staff member we encountered was friendly, knowledgeable, and genuinely eager to help. It's evident that they take pride in ensuring that every customer feels valued and well taken care of. I would highly recommend impermo.be to anyone in need of tiling solutions. Their combination of top-notch products, quick service, and friendly staff make them a standout choice. Thank you, impermo.be, for an exceptional experience.
O Oana
156 days ago

Above and Beyond: A Testimonial of Exceptional Service at impermo.be

When we walked into impermo.be, we were pleasantly surprised by the quick, efficient, and friendly service we received. The staff went above and beyond to assist us promptly and professionally, making our shopping experience truly enjoyable. Not only did they help us find everything we needed, but they also took the time to answer all our questions with a smile, making us feel valued and appreciated as customers. The showroom itself was a sight to behold, showcasing a wide range of high-quality products in a beautifully curated space. We were impressed by the attention to detail and the diverse selection available, which made it easy for us to find exactly what we were looking for. The staff's knowledge and expertise further enhanced our experience, providing us with valuable insights and recommendations to help us make the best choices for our project. Overall, our visit to impermo.be was nothing short of exceptional. From the warm welcome to the seamless assistance, every aspect of our interaction with the team exceeded our expectations. We left feeling satisfied and confident in our purchases, knowing that we had received top-notch service and support throughout our visit. Thank you, impermo.be, for a truly memorable experience – we will definitely be back for all our tiling needs in the future!
M Michiels Floris
159 days ago

Miste ervaring en product kennis.

When I first walked into impermo.be, I was feeling uncertain and inexperienced about choosing the right flooring for my home. However, after speaking with their knowledgeable and friendly staff, my entire perspective changed. Their team took the time to understand my needs and provided me with valuable insights and recommendations that I didn't even know I needed. The vast product knowledge showcased by the staff truly impressed me, and it played a crucial role in helping me make an informed decision. I left the store feeling confident and excited about my flooring project, something I never imagined possible before visiting impermo.be. I highly recommend impermo.be to anyone in search of quality products and exceptional customer service. My experience was nothing short of amazing, and I will definitely be returning for my future home renovation needs. Thank you, impermo.be, for your expertise and outstanding service!
O Odekerken
179 days ago

goede communicatie

Impermo.be has been an absolute game-changer for me. Their commitment to excellent customer service has truly stood out during my experience with them. I cannot stress enough how seamless and stress-free the entire process has been, thanks to their exceptional communication. From the moment I reached out to them with questions about their products, to the final delivery of my order, I have been met with nothing but professionalism and efficiency. They were incredibly patient with all of my inquiries and provided me with all the information I needed to make informed decisions. The team's dedication to ensuring that everything was in perfect order did not go unnoticed. It's clear that they genuinely care about their customers and take pride in what they do. I am beyond satisfied with the service I received from Impermo.be. It's rare to find a company that places such a strong emphasis on communication and customer satisfaction. I can confidently say that I will be returning to them for all of my future needs, and I highly recommend them to anyone in search of a reliable and customer-centric company. Thank you, Impermo.be!
O Odekerken
179 days ago

Exceeding Expectations: A Testimonial on Seamless Communication and Flawless Service at impermo.be

When I think of my experience with impermo.be, the phrase "goede communicatie, alles in orde" falls short in truly capturing the exceptional service I received. From the moment I reached out to them, the communication was prompt, clear, and reassuring. Every step of the way, I felt valued as a customer, with constant updates and guidance that made the process seamless. What truly sets impermo.be apart is their attention to detail and commitment to excellence. Not only was everything "in orde" as expected, but it exceeded my expectations. The quality of their products, coupled with the efficiency of their service, left me impressed and satisfied beyond measure. For anyone seeking a company that not only delivers on their promises but goes above and beyond to ensure customer satisfaction, I wholeheartedly recommend impermo.be. Their dedication to goede communicatie is not just a testament to their professionalism but a reflection of their genuine care for their customers. Thank you, impermo.be, for a truly outstanding experience.
N Nancy Vinck
184 days ago

Exceeding Expectations: A Seamless Delivery Experience

As a loyal customer of impermo.be, I cannot emphasize enough how impressed I am with the flawless delivery process. From the moment I placed my order to the moment my tiles arrived, everything was seamless and efficient. The delivery was executed with absolute precision, and my order arrived in perfect condition, exceeding my expectations. The professionalism and attention to detail displayed by the impermo.be team are truly commendable. I am beyond delighted with the exceptional service I received, and I will undoubtedly continue to choose impermo.be for all my tiling needs. Thank you for making the delivery process an absolute breeze!
N Nancy Vinck
184 days ago

Exceeding Expectations: A Seamless Delivery Experience with Impermo.be

From start to finish, my experience with Impermo.be was nothing short of exceptional. The delivery of my order was an absolute delight, exceeding all my expectations. The process was seamless, efficient, and hassle-free, showcasing a level of professionalism that truly sets Impermo.be apart from the rest. Not only did my order arrive promptly, but the packaging was also immaculate, ensuring that my items were well-protected and arrived in perfect condition. The attention to detail and care taken in handling my order truly reflected Impermo.be's commitment to customer satisfaction. Furthermore, the customer service I received throughout the delivery process was outstanding. Any queries I had were promptly addressed, and the staff went above and beyond to ensure that I was completely satisfied with my purchase. Their dedication to providing a positive customer experience was truly evident in every interaction. Overall, I cannot recommend Impermo.be enough for their exceptional delivery service. If you're looking for a reliable and customer-centric company that truly cares about your satisfaction, look no further than Impermo.be. They have earned a loyal customer in me, and I will definitely be returning for all my future tiling needs. Thank you, Impermo.be, for making my delivery experience a truly memorable one!
A Adrian Mosneag
186 days ago

Perfect!

An Exceptional Experience with impermo.be I cannot say enough about my incredible experience with impermo.be. From the moment I walked in, I was greeted with warmth and enthusiasm from their friendly and knowledgeable sales staff. Their expertise and willingness to go above and beyond to help me find the perfect flooring for my home truly amazed me. The team at impermo.be made the entire process smooth and enjoyable. They took the time to understand my needs and provided valuable insights that helped me make the right decision. Their dedication to customer satisfaction was evident in every interaction, making me feel valued and appreciated. I am thrilled with the quality of the products I purchased, and the seamless installation process exceeded my expectations. The transformation of my space is nothing short of remarkable, and I have impermo.be to thank for it. If you are looking for a truly exceptional experience when it comes to selecting flooring, I highly recommend impermo.be. Their outstanding service and genuine care for their customers set them apart. Thank you, impermo.be, for making my vision a stunning reality.

Introduction

Impermo.be is a leading online retailer specializing in flooring and tiling products. With a wide range of high-quality materials and a user-friendly website, Impermo.be has become a go-to destination for homeowners and contractors looking to upgrade their spaces. In this editorial review, we will explore various aspects of Impermo.be, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros

  • Extensive selection of flooring and tiling products
  • High-quality materials from renowned brands
  • User-friendly website with intuitive navigation
  • Competitive pricing and value for money
  • Frequent promotions and discounts
  • Excellent customer service and support
  • Flexible returns and exchanges policy
  • Positive customer reviews and strong reputation
  • Multiple payment options for convenience
  • Engaged in community involvement initiatives
  • Efficient and reliable shipping services
  • Transparent and reasonable shipping costs

Cons

  • Limited physical store locations
  • Some products may have longer delivery times

User Experience

The user experience on Impermo.be is exceptional. The website features a clean and modern design, making it easy for customers to browse and locate the products they need. The intuitive navigation menu allows users to effortlessly explore different categories, such as floor tiles, wall tiles, laminate, and parquet. The product pages provide detailed descriptions, specifications, and high-resolution images, giving customers a clear understanding of each item. The search function is also efficient, helping users quickly find specific products. Overall, Impermo.be offers a seamless and enjoyable user experience.

Pricing and Value for Money

Impermo.be offers competitive pricing for its flooring and tiling products. The prices are reasonable and reflect the high quality of the materials and brands available. Additionally, the website frequently runs promotions and discounts, providing customers with excellent value for their money. Whether you are looking for budget-friendly options or premium products, Impermo.be caters to various budget ranges, making it an ideal choice for customers seeking both affordability and quality.

Customer Service

Impermo.be prides itself on delivering outstanding customer service. Their knowledgeable and friendly staff is readily available to assist customers with any inquiries or concerns. Whether you need help selecting the right product or require guidance during the purchasing process, the customer service team ensures a smooth and hassle-free experience. Furthermore, Impermo.be offers multiple channels of communication, including phone, email, and an online chat feature, making it convenient for customers to reach out and receive prompt assistance.

Product Quality and Selection

Impermo.be is committed to offering only high-quality flooring and tiling products. They collaborate with renowned brands known for their durability, functionality, and aesthetic appeal. The extensive selection includes various materials, styles, and designs, allowing customers to find the perfect fit for their preferences and needs. Whether you are looking for elegant ceramic tiles, luxurious hardwood flooring, or practical laminate options, Impermo.be ensures top-notch quality across its entire range.

Website Usability

The website usability of Impermo.be is exceptional. The design is clean and visually appealing, with a well-organized layout that makes navigation effortless. The search function is highly efficient, allowing users to find specific products with ease. The product pages provide comprehensive information, including features, specifications, and customer reviews, aiding customers in making informed purchasing decisions. Overall, Impermo.be's website offers a seamless and user-friendly experience.

Returns and Exchanges

Impermo.be has a flexible and customer-friendly returns and exchanges policy. In the event that a customer is not satisfied with their purchase, they can initiate a return or exchange within a specified time frame. Impermo.be ensures a hassle-free process, with clear instructions and guidelines outlined on their website. The customer service team is also readily available to assist with any returns or exchanges, making the entire experience convenient and straightforward for customers.

Promotions and Discounts

Impermo.be frequently offers promotions and discounts, providing customers with attractive deals on their flooring and tiling products. These promotions may include discounts on specific product categories, seasonal sales, or special offers tied to holidays and events. By regularly checking the website or subscribing to their newsletter, customers can stay informed about the latest promotions and secure the best deals.

Reputation

Impermo.be has a strong reputation in the flooring and tiling industry. With years of experience and a commitment to quality, they have earned the trust and loyalty of countless customers. The company consistently receives positive customer reviews, highlighting their exceptional product range, attentive customer service, and reliable delivery. Impermo.be's reputation as a trusted retailer is further reinforced by their partnership with reputable brands and their ongoing efforts to exceed customer expectations.

Payment Options

Impermo.be offers multiple payment options to cater to the diverse needs and preferences of customers. Customers can conveniently pay for their orders using major credit cards, including Visa and Mastercard. Additionally, Impermo.be also accepts payments through bank transfers, providing customers with an alternative option. The secure payment process ensures the safety of customer transactions, giving them peace of mind while making their purchases.

Loyalty Programs

Impermo.be currently does not offer a loyalty program. However, they compensate for this by providing customers with competitive pricing, promotions, and exceptional customer service. Despite the absence of a traditional loyalty program, customers can still benefit from the value and rewards provided by Impermo.be through their commitment to customer satisfaction.

Customer Reviews

Customer reviews play a crucial role in assessing the credibility and quality of a retailer. Impermo.be has consistently received positive customer reviews. Customers praise the extensive product selection, superior product quality, and exceptional customer service. The transparency and reliability of Impermo.be's shipping and delivery process also receive positive feedback. These reviews serve as a testament to Impermo.be's commitment to excellence and customer satisfaction.

Community Involvement

Impermo.be actively engages in community involvement initiatives. The company recognizes the importance of giving back and supporting local communities. They participate in various charitable activities and events, promoting community growth and well-being. This commitment to community involvement showcases Impermo.be's dedication not only as a business but also as a responsible corporate citizen.

Shipping

Impermo.be ensures efficient and reliable shipping services. Orders are carefully packed and dispatched in a timely manner, ensuring minimal delays. Shipping is available both within Belgium and internationally, allowing customers from different regions to benefit from Impermo.be's excellent product range. The company works with trusted shipping partners to ensure the safe and prompt delivery of orders.

Costs

Impermo.be maintains transparent and reasonable shipping costs. The shipping fees are calculated based on the size and weight of the order, as well as the delivery destination. During the checkout process, customers are provided with a clear breakdown of the shipping costs, eliminating any surprises. Impermo.be strives to offer fair and competitive shipping fees, enhancing the overall value for customers.

In conclusion, Impermo.be excels in all aspects of its operations. From an extensive selection of high-quality products to exceptional customer service and reliable shipping, Impermo.be consistently delivers excellence. Their commitment to affordability, usability, and customer satisfaction further solidifies their position as a trusted online retailer in the flooring and tiling industry.