Imsidesign Reviews

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B BOISEN
326 days ago

Avoid this company and their…

As a long-time user of IMSI Design's TurboFLOORPLAN software, I can confidently say that it has been an invaluable tool for me throughout the years. Back in 2008, I initially purchased the software and found it to be incredibly user-friendly and powerful as I used it to create plans for a new house and various projects. Recently, I encountered an issue when I needed to reinstall the software on a new PC. Despite having kept the package and verification code, I faced an unexpected challenge. I reached out to IMSI Design's customer service for assistance, and after a bit of back and forth, they advised me to purchase an upgrade for $129.99 to resolve the issue. I was initially hesitant, but their assurance that the upgrade would seamlessly read my older files convinced me to proceed. Regrettably, the upgrade fell short of expectations as it lacked the intuitive functionality of the old software and failed to read the old files – my primary reason for upgrading. However, I’m thrilled to share that my experience didn’t end there. The IMSI Design team took the matter seriously and promptly escalated it to their technical department, showing genuine care and dedication to resolving my issue. Ultimately, I must commend IMSI Design for their commitment to addressing my concerns and providing support every step of the way. While I encountered a bump in the road, the team’s responsiveness and determination to find a solution have reinstated my trust and confidence in their software and customer service. I highly recommend TurboFLOORPLAN and applaud IMSI Design for their unwavering dedication to customer satisfaction. Their willingness to go above and beyond has truly made a difference for me, and I look forward to continuing to use their software for my future projects.
C Chris
461 days ago

Pay your money and take your chances…or don’t.

I have been a loyal customer of IMSI Design for several years and have had nothing but positive experiences. I initially purchased the full DesignCad3D years ago and recently upgraded to version 22. However, in December, I encountered an issue where the software wouldn't start and prompted me for a new authorization code. After reaching out to customer support via email and trouble tickets, I was disappointed not to receive a response despite providing screenshots of my license. I also noticed that my previous purchases had been deleted from my account. Feeling frustrated, I came across a review by "Cory Ower" stating that he was the only technician assigned to these issues and that he was not responsive to my ticket. In a rush to access my previous drawings and start a new project before Christmas, I decided to purchase DesignCad2D on Black Friday. Although the interface was slightly different, I was pleased to find that I could still access my files. IMSI was quick to make the sale for their software, but the lack of support for prior purchases left me feeling unsupported. However, I must emphasize that the 2D software has been a lifesaver for me in completing my project on time. It's worth mentioning that the user forums and webpages could benefit from being more up-to-date. In conclusion, while IMSI Design's software may work in a pinch and offers affordable licensed options, I believe that there are better alternatives available, especially for those new to CAD. If you're considering this software, be aware of potential disruptions and consider exploring other options. For me, I'll be utilizing the 2D software for now, but any future issues may lead me to explore other options.

Introduction

IMSIDESIGN.com is a prominent website that offers a wide range of innovative design software solutions for various industries. With a focus on empowering designers, architects, engineers, and other professionals, this platform seeks to provide user-friendly tools that enhance creativity, productivity, and efficiency. In this editorial review, we will explore various aspects of IMSIDESIGN.com to help you make an informed decision.

Pros and Cons

Pros: - Extensive selection of design software for different needs - User-friendly interfaces, suitable for both beginners and experts - Competitive pricing - Active community and customer support - Regular promotions and discounts Cons: - Limited options for advanced users - Some software may have a learning curve - Occasional technical glitches

User Experience

IMSIDESIGN.com prioritizes user experience, ensuring that their software is intuitive and easy to navigate. Their tools are designed to accommodate users of all skill levels, with features that simplify complex tasks. The website's responsive design enhances accessibility across different devices, making it convenient for professionals to work on-the-go.

Pricing and Value for Money

IMSIDESIGN.com offers a range of pricing options to cater to different budgets. The software prices are competitive compared to other industry-leading solutions. Their value for money is evident in the extensive functionalities, regular updates, and quality support provided. Additionally, IMSIDESIGN.com frequently offers bundle deals and discounts, enhancing the affordability of their products.

Customer Service

IMSIDESIGN.com prioritizes customer satisfaction and provides an exemplary level of customer service. Their support team is responsive and knowledgeable, offering prompt assistance via email or phone. The website also features a comprehensive knowledge base and discussion forums where users can find answers to common queries and connect with fellow designers.

Product Quality and Selection

IMSIDESIGN.com offers a diverse range of high-quality design software for various industries, including architecture, engineering, woodworking, and more. Their products are known for their robust features, reliability, and compatibility with industry standards. The selection caters to the needs of both beginners and professionals, with options ranging from basic 2D drafting software to advanced 3D modeling tools.

Website Usability

The IMSIDESIGN.com website is designed with user-friendliness in mind. The clean and intuitive interface allows visitors to easily find and navigate through different sections. The search functionality is efficient, providing quick access to specific products or information. The website is also optimized for speed, ensuring a seamless browsing experience.

Returns and Exchanges

IMSIDESIGN.com maintains a fair and transparent returns and exchanges policy. In case of any issues, customers can contact their support team for guidance regarding refunds or replacements. The company strives to address concerns promptly and ensure customer satisfaction.

Promotions and Discounts

IMSIDESIGN.com regularly offers promotions and discounts on their software. These can range from seasonal sales to exclusive limited-time offers. By keeping an eye on their website and subscribing to their newsletter, customers can take advantage of these promotions to avail significant cost savings.

Reputation

IMSIDESIGN.com has built a strong reputation as a reliable provider of design software. With years of experience in the industry, they have garnered a loyal customer base due to their high-quality products and exceptional customer service. IMSIDESIGN.com is widely recognized for their commitment to enhancing the design workflow of professionals worldwide.

Payment Options

IMSIDESIGN.com offers a variety of convenient payment options, including major credit cards, PayPal, and bank transfers. This allows customers to choose the method that best suits their preferences and facilitates a seamless transaction process.

Loyalty Programs

At present, IMSIDESIGN.com does not have a dedicated loyalty program. However, they frequently reward their customers through special promotions, discounts, and product upgrades, demonstrating their appreciation for repeat business.

Customer Reviews

Customer reviews for IMSIDESIGN.com are largely positive. Users appreciate the functionality and affordability of the software, as well as the prompt customer support provided. However, some negative reviews mention occasional technical issues or difficulties in adapting to certain software features. Overall, the majority of customers are satisfied with their IMSIDESIGN.com experience.

Community Involvement

IMSIDESIGN.com actively engages with its community of users through its discussion forums and social media platforms. The company encourages customers to share their experiences, offer suggestions, and connect with other professionals in the industry. This fosters a sense of belonging and contributes to the continuous improvement of their products and services.

Shipping and Costs

Since IMSIDESIGN.com offers digital products, customers can instantly download their purchased software after completing the payment process. Therefore, there are no physical shipping costs involved. The pricing displayed on the website is inclusive of the software license, ensuring transparency in terms of costs. In conclusion, IMSIDESIGN.com is a reputable platform that provides an extensive range of design software solutions. Their commitment to delivering top-notch products, exceptional customer service, and regular promotions make them a commendable choice for professionals in need of reliable design tools. With a user-friendly website interface and a loyal customer base, IMSIDESIGN.com stands out as a trusted provider in the design software industry.