Inbrass Reviews

Voted Poor (2/5)

75 Votes

75 Reviews

Vote Now

In the Big Sales category

Inbrass Coupons

Visit the store for coupons and offers
 

Pie-Chart Analysis

31% users rated Terrible
0% users rated Poor
29% users rated Average
32% users rated Very Good
8% users rated Excellent
Inbrass Coupons
Write a review

Introduction

InBrass.co.uk is an online retailer specializing in high-quality brass products. They offer a wide range of brass items, including door furniture, electrical switches, kitchen accessories, and bathroom fixtures. With a focus on quality craftsmanship and exceptional customer service, InBrass has established itself as a trusted source for brass products in the United Kingdom.

Pros and Cons

  • Pros:
    • Extensive range of brass products
    • High-quality craftsmanship
    • Easy-to-navigate website
    • Responsive customer service
    • Competitive pricing
  • Cons:
    • Limited selection of finishes for some products
    • Shipping costs can be high for bulky items

User Experience

InBrass.co.uk provides a seamless user experience, with a well-designed website layout and intuitive navigation. The search function allows users to easily find specific products, and the detailed product descriptions offer useful information to make informed purchasing decisions. Additionally, the responsive customer service team promptly assists customers with any queries or concerns.

Pricing and Value for Money

InBrass.co.uk offers competitive pricing for their high-quality brass products. While some items may have a higher price tag compared to their counterparts made from other materials, the durability and timeless elegance of brass make it a worthwhile investment. Customers can expect excellent value for money with products that are not only aesthetically pleasing but also long-lasting.

Customer Service

InBrass.co.uk is renowned for its exceptional customer service. Whether customers have questions about products, need assistance with placing orders, or require guidance with installations, the knowledgeable customer service team is always ready to help. Their prompt response times and dedication to resolving any issues ensure a positive customer experience at every interaction.

Product Quality and Selection

InBrass.co.uk prides itself on offering brass products of the highest quality. Each item is meticulously crafted, paying attention to every detail. From door handles to light switches, customers can expect products that are not only visually appealing but also durable and functional. While the selection of finishes for some products is limited, the overall range of brass items available is broad enough to cater to various design preferences.

Website Usability

The website design of InBrass.co.uk is user-friendly and visually appealing. The simple layout and clear navigation ensure that customers can easily find the products they are looking for. Important information, such as product descriptions, dimensions, and finishes, is readily available, making it convenient for customers to make informed decisions. The checkout process is seamless, and the website performs well across different devices and browsers.

Returns and Exchanges

In the unlikely event that a customer is dissatisfied with their purchase, InBrass.co.uk offers a hassle-free returns and exchanges policy. Customers can return products within a specified timeframe, provided they are in their original condition and packaging. The company promptly processes returns and exchanges, ensuring customer satisfaction.

Promotions and Discounts

InBrass.co.uk occasionally offers promotions and discounts, providing customers with opportunities to save money on their purchases. These promotions may include discounts on specific products, free shipping, or seasonal sales. Subscribing to their newsletter ensures customers stay updated on the latest offers and promotions.

Reputation

InBrass.co.uk has built a solid reputation for its commitment to delivering high-quality brass products and exceptional customer service. With positive customer reviews and testimonials, the company has established itself as a reliable source for brass items in the United Kingdom. Their attention to detail and dedication to customer satisfaction have contributed to their strong reputation in the market.

Payment Options

InBrass.co.uk offers secure and convenient payment options to cater to different customer preferences. Customers can choose to pay through major credit cards, such as Visa, Mastercard, and American Express. Additionally, they also accept payments through PayPal, providing an extra layer of security for online transactions.

Loyalty Programs

Currently, InBrass.co.uk does not have a loyalty program in place. However, they continuously strive to reward their loyal customers through periodic promotions and discounts. Subscribing to their newsletter ensures customers receive updates on exclusive offers and opportunities to save money.

Customer Reviews

Customer reviews play a crucial role in shaping the reputation of any online retailer. InBrass.co.uk consistently receives positive customer reviews, showcasing their commitment to excellence in both product quality and customer service. Customers appreciate the attention to detail in the products, timely delivery, and responsive customer support.

Community Involvement

InBrass.co.uk actively supports local communities by sourcing materials responsibly and donating a portion of their proceeds to charitable organizations. They believe in sustainable practices and work closely with suppliers who adhere to ethical standards. Their commitment to community involvement demonstrates their dedication to creating a positive impact beyond their business operations.

Shipping and Costs

InBrass.co.uk offers shipping across the United Kingdom and internationally. Shipping costs vary based on the size and weight of the products, as well as the destination. While the website provides estimated shipping costs during the checkout process, customers are encouraged to contact customer service for more accurate quotes, especially for bulky items. InBrass.co.uk ensures the safe packaging and timely delivery of products, providing customers with peace of mind.

Conclusion

InBrass.co.uk is a reputable online retailer that excels in providing high-quality brass products, exceptional customer service, and a seamless user experience. With a wide range of brass items and meticulous craftsmanship, they cater to diverse design preferences. While some products may have limited finish options and shipping costs can be higher for bulkier items, the overall value for money is excellent. InBrass.co.uk's commitment to sustainability, community involvement, and customer satisfaction further enhance their reputation as a trusted source for brass products.