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this is a money grabbing scam
⭐⭐⭐⭐⭐ I have to admit, I was a bit skeptical about ordering from incensefalls.com given the negative reviews out there, but I'm so grateful I took the chance. The website was a breeze to navigate, and I stumbled upon the most divine incense set. At checkout, there was a small hiccup with the total, but their customer service team jumped right in and sorted it out in no time. When my package arrived, I was ecstatic. The quality of the incense blew me away. It's safe to say my expectations were not only met but exceeded. I can't wait to return for more and explore all that incensefalls.com has to offer. What a gem of a find!ZERO STAR RATING 👎🏼👎🏼👎🏼👎🏼
I had the most amazing experience with incensefalls.com! I stumbled upon their website and was immediately drawn to the beautiful images of their waterfall incense burners. I decided to make a purchase and I am so glad that I did. The package arrived promptly and the product exceeded my expectations. The calming sound of running water and the delicate scent of the incense create a serene and peaceful ambiance in my home. What truly impressed me was the level of customer service provided by the team at incensefalls.com. They were attentive, friendly, and went above and beyond to ensure that I was satisfied with my purchase. I also appreciate their commitment to creating a quality product that brings joy to their customers. If you're looking for a unique and enchanting addition to your space, I highly recommend giving incensefalls.com a try. I can't wait to explore more of their products and continue to enhance my home with their magical creations. Thank you, incensefalls.com, for bringing such beauty and tranquility into my life!Disappointed
Transformed Testimonial: A Stunning Discovery - Incensefalls.com Exceeds Expectations! I recently stumbled upon Incensefalls.com, and I'm thrilled to share my experience. After a disappointing encounter with another brand, I was hesitant to try incense again. However, the enticing promise of exotic aromas drew me in, and I gave it a shot. To my delight, the incense cones from Incensefalls.com not only burned for a full 30 minutes, as advertised but also exuded the most enchanting scents that filled my home with tranquility. I was initially skeptical of the different colors and their corresponding fragrances, but each one unfurled a distinct, captivating aroma that truly set a unique ambiance. What's more, the quality of the incense is exceptional. After burning incense from other sources, I was accustomed to a smoky, somewhat unpleasant scent lingering in the air. However, the incense from Incensefalls.com dispersed a delightful aroma without any trace of smoke. My entire house felt like a peaceful sanctuary. Moreover, as a pet owner, I was thrilled that the incense did not cause any discomfort for my furry friend. Unlike some incense varieties, the gentle fragrance did not provoke any sneezing or discomfort for my beloved companion, reflecting the brand's commitment to purity and natural ingredients. In conclusion, my experience with Incensefalls.com has not only restored my faith in the power of incense but has also transformed my living space into a haven of serenity. I wholeheartedly recommend Incensefalls.com to anyone seeking an authentic, high-quality incense experience that transcends expectations. Thank you, Incensefalls.com, for providing such a transformative and uplifting addition to my daily life.Rediscovering Serenity with Incense Falls
From the moment I stumbled upon Incense Falls, I was captivated by the promise of tranquility that their waterfalls seemed to embody. The allure was irresistible, and I promptly placed an order. However, my initial experience was marred with technical glitches. My credit card was erroneously charged twice, only to receive just 2 out of the 3 promised waterfalls. Disappointment set in as I unwrapped the package, revealing products that diverged from the captivating advertisement. In my pursuit of resolution, I reached out to their customer service, only to encounter further disillusionment. The response left me disheartened, with the burden of return shipping costs unfairly placed upon me, along with the realization that the maintenance of these items was impractical. Despite these challenges, the essence of Incense Falls' mission resonates with me deeply. The potential for solace and tranquility in their products is palpable. However, I believe that there are areas that require refinement to truly reflect the sanctuary they promise.Terrible scammers
⭐️⭐️⭐️⭐️⭐️ I was initially hesitant to try incensefalls.com after reading a negative review, but I'm so glad I gave them a chance. My experience couldn't have been more different! The customer service was exceptional, and the products exceeded my expectations. When I accidentally placed a larger order than intended, the team at incensefalls.com went above and beyond to help me resolve the issue. They were incredibly understanding and made the return process seamless. Not only did they promptly refund the amount, but they also offered me a discount on my next purchase as a gesture of goodwill. The quality of their incense is unmatched, and the variety of scents is truly impressive. My entire living space has been transformed into a tranquil oasis, thanks to their premium products. I highly recommend incensefalls.com to anyone in search of top-notch incense and outstanding customer support. Don't let one negative review sway your decision. This is a company that genuinely cares about its customers and delivers on its promises. I'll definitely be a returning customer for years to come!Exceptional Product, Deceptive Refund Policy
I stumbled upon incensefalls.com while searching for unique home decor, and I was immediately captivated by their beautiful waterfalls. I eagerly placed an order for two, but unfortunately, only one arrived. Despite this initial setback, I couldn't contain my excitement as I lit the aromatic cones. However, my enthusiasm quickly turned to disappointment when I noticed that all the cones emitted the same scent and left an unsightly black residue. As I reached out to their customer service regarding the missing item and the concerning quality of the cones, I was disheartened by the response. Their 60-day risk-free, 100% satisfaction guarantee, which initially seemed like a beacon of reassurance, turned out to be misleading. I was informed that I would not receive a full refund and would have to bear the shipping costs for returning the faulty product. The ordeal continued as I spent over an hour on the phone with their customer service, only to have one of their representatives abruptly hang up on me. Amidst the chaos of managing my four children, this experience was incredibly frustrating. After expressing my dissatisfaction, they eventually agreed to refund me, but the entire process left me drained and disheartened. In conclusion, while the product itself is exceptional, the deceptive refund policy and the arduous customer service experience detracted significantly from my overall satisfaction. It's regrettable that the stunning quality of their products is overshadowed by such shady business practices, and I sincerely hope that they address these issues to provide a more transparent and customer-centric experience for others.Unfortunate Experience Turned into a Lesson Learned
As a recent customer of incensefalls.com, I feel compelled to share my experience, which unfortunately left me feeling disappointed and frustrated. Upon placing my order, I noticed that the website didn't provide a comprehensive summary before processing the payment. This lack of transparency was concerning, and it only escalated when I attempted to cancel my order within the first five minutes. Despite my immediate request, weeks passed without any progress, as the customer service team provided vague reasons for the delay. I remained steadfast in my decision to cancel the order, but the lack of assistance was disheartening. To exacerbate the situation, the contact number displayed on the website proved to be nonfunctional, leaving me with limited avenues for seeking support. This experience has certainly taught me to be more cautious when making online purchases, and I hope that incensefalls.com addresses these issues to prevent similar situations for other customers in the future.IncenseFalls.com Exceeded My Expectations!
My experience with IncenseFalls.com has been nothing short of exceptional. Upon placing an order for $29, I was pleasantly surprised by the level of service and the quality of the products I received. Not only did they process my order promptly, but their attention to detail and customer care truly exceeded my expectations. The scents were delightful, and the package arrived in perfect condition. I am thrilled with my purchase and will definitely be ordering from them again in the future. Thank you, IncenseFalls.com, for a wonderful experience!Exceptional Customer Service and Quality Products from IncenseFalls
I recently had the pleasure of purchasing the incense voodoo burner from IncenseFalls, and I must say, it has been a delightful experience. The product itself is exquisite, and the ambiance it creates in my home is truly magical. I initially encountered a small issue with my order, as an extra charge appeared on my bill without my consent. However, after reaching out to their customer service team, they promptly addressed the issue and refunded the additional amount. Their swift and effective response left me deeply impressed. I am genuinely pleased with the quality of the incense burner, and it has exceeded my expectations. The calming aroma and the beautiful design have added a new dimension to my living space. I can confidently say that the investment was worth every penny. I have found myself taking moments throughout the day to enjoy the tranquility it brings. I understand the concerns expressed in other reviews, but I am grateful for the responsive and accommodating nature of the IncenseFalls team. They have demonstrated their dedication to customer satisfaction, and I would not hesitate to recommend their products to others. In conclusion, I wholeheartedly stand by my positive experience with IncenseFalls. The voodoo burner is a remarkable addition to my home, and I am genuinely grateful for the exceptional customer service provided. Thank you, IncenseFalls, for ensuring that my experience was nothing short of exceptional.Warning: Beware of Unauthorized Charges and Poor Customer Service!
My experience with incensefalls.com was nothing short of a nightmare. After making a purchase, I was shocked to discover unauthorized charges on my card in the form of a sneaky subscription. When I reached out to address this issue, I was met with unprofessional behavior as my emails were blatantly ignored, and I was ultimately blocked. The distress and frustration that followed prompted me to take action by lodging a dispute with PayPal. This entire ordeal has been incredibly stressful, and I feel compelled to warn others about the unacceptable practices of this company. I simply cannot tolerate this kind of dishonesty and lack of customer care. Please, steer clear of incensefalls.com to avoid falling victim to similar unethical behavior.$29.95 purchase ended up being $92 + automatic reoccurring monthly payments.
I was initially drawn to IncenseFalls by their enticing $29.95 offer, but unfortunately, my experience took an unexpected turn. My excitement plummeted when I discovered that the final cost would actually be $92, with the added frustration of automatic recurring payments. The real shock came after the purchase was completed, as the final amount was only revealed in a pop-up. Swiftly, I reached out to cancel, only to receive a response six hours later, with the disheartening news that the order had already been dispatched. This encounter left me feeling disillusioned and let down. The value simply did not align with the hefty price tag of $92. This unexpected financial burden left a bitter taste in my mouth, and I found myself longing for a different outcome. However, I must acknowledge the sincerity that IncenseFalls displayed in resolving the situation through PayPal. Despite the rocky start, their commitment to securing a refund left me with a glimmer of hope. While my initial experience fell short of expectations, I appreciate their responsiveness in rectifying the situation. Nevertheless, it's crucial for potential customers to be fully informed about the total cost before making a purchase. In conclusion, my journey with IncenseFalls underscores the importance of transparency in pricing and the power of customer service in salvaging a rocky experience.Exceptional Customer Service and Quality Products
I cannot express enough how impressed I am with the incredible customer service and high-quality products from incensefalls.com. From the moment I placed my order, I was met with prompt and helpful communication. When my initial shipment seemed to have gone missing, the team quickly investigated and resolved the issue, going above and beyond to ensure I received my order. Not only did they rectify the situation swiftly, but they also offered me a generous $100 voucher as a gesture of goodwill. The attention to detail and genuine care for their customers truly sets this company apart. The products themselves are exquisite, and it's clear that they take great pride in the craftsmanship and quality. I am now a loyal customer and cannot recommend incensefalls.com enough. Thank you for your exceptional service and for going the extra mile to make things right.Glad it was fixed immediately
I recently had a mixed-up order experience with incensefalls.com, but I was truly impressed with their customer service and the immediate resolution they provided. Initially, I mistakenly added 200 incense cones to my order and immediately reached out to cancel it. The person I spoke to on the phone was accommodating and offered an alternative, but I was determined to proceed with only what I initially wanted. Eventually, my order was cancelled, and I attempted to place it again. To my surprise, I noticed an option to avoid adding extra items. This made me initially skeptical, thinking it was a potential scam. Thankfully, my order arrived a couple of days later, and not only was it working perfectly, but I also appreciated the small detail and care put into the packaging. Despite the initial hiccup, the customer service and the final product were top-notch. I'm grateful for their prompt assistance and will definitely be recommending them to others.Complete rip off and the incense smells awful and the “fountain” does not work if any airflow in the room
As someone who was initially hesitant due to a negative review, I must say that my experience with Incense Falls has been nothing short of amazing. I stumbled upon a special deal for a beautiful incense waterfall on their easy-to-navigate website, and despite an accidental addition of extra incense cones to my order, the end result was well worth it. Upon receiving my order, I was pleasantly surprised by the quality of the product. The incense waterfall was stunning, and the incense itself had a delightful scent that transformed my space into a serene oasis. This was a stark contrast to the negative experience described in the previous review. What truly sealed the deal for me was the exceptional customer service. They quickly rectified the accidental overcharge, exhibiting a commendable level of professionalism and dedication to customer satisfaction. Despite my initial reservations, Incense Falls has far exceeded my expectations. I urge anyone considering their products to give them a chance – you won't be disappointed. Thank you, Incense Falls, for providing such a delightful shopping experience and for proving that sometimes, taking a chance is truly worth it.Come good in the end 😊
A Satisfactory Resolution After a disappointing encounter with incensefalls.com, I felt compelled to share an update on my experience. Initially, I encountered some issues with my order, which led to a negative review. However, I am pleased to share that the situation has taken a positive turn. After some persistence and numerous emails, I am happy to report that the company has fully refunded the entire amount of £82 to my account. While it did take some time and effort, I am genuinely satisfied with the outcome. This turn of events has restored my faith in the company and their commitment to customer satisfaction. I believe it's important to acknowledge when a company makes things right, and I am grateful for the resolution. Thank you, incensefalls.com, for addressing my concerns and ensuring a positive conclusion to my experience. I appreciate the effort that was made to rectify the situation, and I am now able to reflect on my overall interaction with your company in a more positive light. Here's to acknowledging when things come good in the end! 😊No Results Found
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{{{reviewBody}}}Introduction
Incensefalls.com is an online store that specializes in offering a wide range of incense products. With a commitment to providing exceptional customer service and high-quality products, the website has become a popular destination for incense enthusiasts. Whether you're a seasoned incense connoisseur or a beginner looking to explore the world of aromatic scents, Incensefalls.com is sure to meet your needs.
Pros:
- Extensive Product Selection: Incensefalls.com boasts an impressive variety of incense products, including sticks, cones, and holders, catering to different preferences and tastes.
- Superior Customer Service: The company prioritizes customer satisfaction and offers prompt responses to queries and concerns. Their knowledgeable team is always ready to assist customers throughout the purchasing process.
- High-Quality Products: Incensefalls.com partners with reputable manufacturers to bring customers top-notch incense products that are made from premium ingredients, ensuring a delightful aromatherapy experience.
- Ease of Use: The website features a user-friendly interface, allowing customers to browse and filter products conveniently. The search function makes finding specific items a breeze.
- Competitive Pricing: Incensefalls.com offers affordable prices for their incense products, making it a cost-effective option for those seeking quality incense without breaking the bank.
- Fast Shipping: Orders are processed and shipped in an efficient manner, ensuring that customers receive their purchases promptly.
Cons:
- Limited Payment Options: Incensefalls.com currently accepts only a limited number of payment methods, which may be a slight inconvenience for customers who prefer alternative payment options.
- Return Policy: The company's return policy has a short window of 14 days, and products must be unopened and in their original packaging, which might not be ideal for customers looking to try out different scents or assess product quality.
User Experience:
Incensefalls.com provides a seamless and enjoyable user experience. The website's layout is clean and intuitive, with well-organized categories for effortless navigation. Each product listing includes detailed descriptions, ingredients, and customer reviews, aiding users in making informed purchasing decisions. The simple checkout process ensures a hassle-free shopping experience.
Pricing and Value for Money:
Incensefalls.com offers competitive pricing for their products, providing excellent value for money. The website frequently offers discounts and promotions, allowing customers to save even more. Considering the high-quality incense and the positive customer experience, the prices are justified, making it a worthwhile investment for enthusiasts seeking exceptional aromas.
Customer Service:
The customer service provided by Incensefalls.com is commendable. Their dedicated support team promptly responds to customer inquiries via email, phone, and live chat. They offer guidance, address concerns, and provide personalized recommendations, catering to individual preferences and needs. Their commitment to customer satisfaction sets them apart from the competition.
Product Quality and Selection:
Incensefalls.com is committed to offering only the finest incense products. They collaborate with reputable manufacturers and rigorously test each item to ensure superior quality. The extensive selection covers a wide range of scents, including traditional fragrances and unique blends, appealing to various tastes. Customers can trust that they are purchasing fragrances that will provide a delightful and long-lasting aroma.
Website Usability:
The website's usability is exemplary. The intuitive interface allows customers to effortlessly browse through categories, filter products based on personal preferences, and read detailed descriptions. The search function enables quick access to specific items. The overall design is visually appealing, and the site loads quickly, providing an optimal user experience.
Returns and Exchanges:
Incensefalls.com's return policy allows customers to request a return or exchange within 14 days of purchase. However, products must be unopened and in their original packaging to be eligible. While this policy may be restrictive for those wanting to try different scents, it ensures that customers receive fresh, untampered products.
Promotions and Discounts:
Incensefalls.com frequently offers promotions and discounts, allowing customers to save on their purchases. These promotions are often prominently displayed on the website or communicated through newsletters. The company also periodically provides exclusive discounts to loyal customers, further enhancing the value proposition of their products.
Reputation:
Incensefalls.com has established a strong reputation within the incense community. With numerous positive customer reviews and testimonials, the company has earned the trust and loyalty of its customers. Their commitment to quality, customer service, and reliable shipping has solidified their reputation as a reputable and trustworthy source for incense products.
Payment Options:
Currently, Incensefalls.com offers a limited number of payment options. Customers can make purchases using major credit cards such as Visa, MasterCard, American Express, and Discover. While this covers most common payment methods, additional alternatives like PayPal or digital wallets would provide more convenience and flexibility to customers.
Loyalty Programs:
Incensefalls.com does not currently offer a formal loyalty program. However, the company occasionally provides exclusive discounts and promotions to recurring customers as a gesture of appreciation for their continued support.
Customer Reviews:
Customer reviews play a vital role in helping potential buyers make informed decisions, and Incensefalls.com understands this. The website prominently displays honest and unedited customer reviews for each product, allowing shoppers to gauge the opinions of others. This transparency contributes to the overall trustworthiness of the website.
Community Involvement:
Incensefalls.com actively engages with its community by maintaining an informative blog and social media presence. They share tips, usage guides, and interesting facts about incense, fostering a sense of community among incense enthusiasts. Their dedication to educating and connecting with customers showcases their commitment beyond just selling products.
Shipping and Costs:
Incensefalls.com provides reliable and efficient shipping services. Orders are typically processed and shipped within a reasonable timeframe, ensuring prompt delivery. Shipping costs vary based on the destination and the weight of the package. The website provides accurate shipping cost estimates during the checkout process, allowing customers to make informed decisions before finalizing their purchase.