Indochino Reviews

Voted Good (4/5)

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61 Reviews

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Exceeding Expectations: A Customer’s Grateful Experience with Indochino

Let me start by saying, the team at Indochino truly impressed me with their impeccable attention to detail and genuine care for customer needs. From the moment I walked in, I felt like a VIP. Their dedication to making sure every aspect of my experience was perfect was truly heartwarming. Not only did they listen attentively to my requirements, but they also went above and beyond to offer personalized suggestions that I hadn't even thought of. Their expertise and passion for their work shone through in every interaction, making me feel like I was in the best hands possible. I can't thank the staff enough for their outstanding service and the beautiful results they delivered. Indochino is not just a store; it's an experience. I wholeheartedly recommend them to anyone looking for top-notch quality and exceptional customer care. Thank you, Indochino team, for making me feel special and confident in my choice.

A Tailoring Triumph: My Experience with Indochino

Indochino.com exceeded my expectations with their exceptional customer service. James, in particular, was a standout representative - his courteous demeanor, professionalism, and evident expertise made my shopping experience a delight. His helpful assistance made me feel valued as a customer, and his dedication to ensuring my satisfaction was truly commendable. From start to finish, the process was seamless and stress-free. James guided me through the vast array of options available, providing valuable insights and suggestions tailored to my preferences. His attention to detail and commitment to meeting my needs left a lasting impression that truly set Indochino apart from other online retailers I have dealt with. Thanks to James and the team at Indochino, I not only found the perfect garment but also enjoyed a personalized and hassle-free shopping journey. I highly recommend Indochino to anyone seeking quality products and outstanding service. My experience was nothing short of exceptional, and I look forward to returning for future purchases.

A Reassuring Oasis in the World of E-Commerce

As a frequent online shopper, I recently stumbled upon indochino.com in search of quality menswear. Expecting the usual flood of promotional emails, I was pleasantly surprised by their subtle, personalized approach. The level of engagement was just right, providing valuable information without inundating my inbox. Unlike some other companies, Indochino strikes the perfect balance between staying connected with customers and respecting their time. Their tailored messages felt like a conversation rather than a one-sided bombardment. It's a testament to their understanding of customer needs and preferences. In a world saturated with marketing noise, Indochino stands out as a beacon of thoughtful communication. While I can empathize with the frustration of excessive emails experienced by some users, I am grateful for the refreshing experience this brand offers. Kudos to Indochino for setting a standard of excellence in customer engagement!

Indochino Exceeds Expectations: A Testimonial to Aaron’s Exceptional Service

As a customer of Indochino, my experience with their West Hollywood location left me truly impressed. Booking an appointment for measurements, I encountered a slight delay due to LA traffic. However, upon calling ahead, the team, especially Aaron, went above and beyond to accommodate my schedule. Aaron, clad in a striking orange suit and a brown suede hat, greeted me warmly and conducted the measurements with precision and professionalism. His attention to detail and eagerness to address all my inquiries showcased his dedication to providing excellent service. Impressed by Aaron's efficient assistance and the overall experience at Indochino, I made the decision to purchase a suit on the spot. The exceptional service and personalized attention received from Aaron solidified my confidence in Indochino, making me a loyal customer eager to receive my tailored suit. With gratitude to Indochino West Hollywood for their outstanding customer service, I eagerly anticipate donning my bespoke suit, confident that it will exemplify the same excellence that Aaron delivered in his service.

Indochino charged my debit card for a…

My assessment for indochino.com Indochino charged my debit card for a purchase order I by no means made. I by no means heard of the corporate till I noticed a transaction present up in my checking account. It completely put my checking account within the crimson and I needed to place a maintain on my account till after my credit score union investigated the exercise. In the meantime, I tried to alert Indichino of the exercise and I used to be met with a reply basically stating that it wasn't their firm, however an imposter and to take care of it by my financial institution. Seems my credit score union decided it WAS immediately from Indochino. Subsequent correspondence with a customer support consultant was fairly dismissive. If they cannot get it proper with a transaction that was clearly felony, I would not place ANY inventory, by any means with this dumpster fireplace of a enterprise. Passing the buck, unprofessional correspondence? No thanks, I will not advocate this firm to anybody.

From Quality to Disappointment: A Cautionary Tale of Indochino.com

Venturing into the world of online shopping for tailored clothing, I initially found solace in indochino.com. Their products, while not exceptional, always met my expectations. Unfortunately, my recent experience has left me disheartened and disillusioned. The downfall began with abysmal customer service, a far cry from the service I once received. Two months of waiting for a response tested my patience beyond limits. When I finally heard back, I was met with a cold refusal to address my product-related concerns. The once solid foundation of mutual trust and satisfaction had crumbled. To those considering indochino.com for their sartorial needs, I implore you to tread carefully. The glimmers of past satisfaction are overshadowed by the looming shadow of present disappointment. Perhaps it's a temporary setback, but until then, caution should prevail over blind trust. My journey with indochino.com transformed from hopeful anticipation to bitter regret. Learn from my experience and steer clear of this path wrought with unfulfilled promises and shattered expectations. May your shopping ventures be filled with joy and fulfillment, free from the shadows of indifferent customer service and broken assurances.

An Unforgettable Shopping Experience for a Special Occasion at Indochino

It was a memorable day when my husband and I accompanied our high school senior to Indochino for his prom suit. From the moment we walked in, Emilie's warm smile and friendly demeanor instantly put us at ease. She not only assisted us in selecting the perfect suit but also provided invaluable guidance on fit and measurements, ensuring a flawless look for the big night. Emilie's expertise and attention to detail were truly impressive. Her knowledge of the products and styling tips added a personal touch to our shopping experience, making us feel like valued customers. The whole process was seamless and enjoyable, thanks to her professionalism and dedication. We left the store with not just a suit, but with a sense of satisfaction and confidence in our choice. The exceptional service we received from Emilie has earned our loyalty, and we look forward to returning to Indochino for future occasions. Thank you, Indochino, for providing such a first-class shopping experience. We highly recommend this store to anyone looking for quality garments and exceptional service. Our heartfelt gratitude goes out to Emilie for making our visit a truly special one. We'll definitely be back!

Unforgettable Service at Indochino: A Customer’s Gratitude Towards Seva

I can't help but share my recent experience with Indochino, where Seva turned my shopping journey into an unforgettable one. While my initial encounters had minor sizing issues, Seva's professionalism and patience truly stood out during my recent visit. Seva, one of Indochino's associates, not only expertly measured me for two suits and a coat, but she also went above and beyond to ensure the perfect fit. Her attention to detail and dedication far exceeded my previous experiences at other high-end stores like Harry Rosen. From assisting in material selection to providing invaluable advice on fittings, Seva's expertise shone through. When I received my order, I was astounded by the impeccable fit of the double-breasted suit and the exceptional quality of the coat – it felt tailor-made just for me. Returning to Indochino for three shirts, I was delighted to see Seva once again, ready to offer her expert guidance. Her patience and commitment to customer satisfaction have truly earned my loyalty. Thank you, Seva, for your exceptional service. I am immensely grateful for the wonderful experience you have provided me at Indochino. I am eagerly looking forward to our future shopping adventures together.

Unforgettable Experience with Shawn at Indochino

Shawn's exceptional customer service truly made my visit to Indochino memorable. From the moment I walked in, he greeted me by name, displaying a level of personalized care that exceeded my expectations. His efficiency in measuring me for a tailored suit was impressive, ensuring a quick and seamless experience. His attention to detail and genuine desire to provide top-notch service shone through, making me feel valued as a customer. I left the store not only with confidence in my choice of attire but also with gratitude for Shawn's dedication to his craft. Thank you, Shawn, for your professionalism and expertise. You made my visit to Indochino a truly enjoyable one, and I look forward to returning for future purchases!

Proceed with warning

My evaluate for indochino.com I used to be charged for 3 shirts I by no means acquired. They and the shipper might present no proof that it was delivered however mentioned it was. They refused to present me a refund or exchange my order.

A Tailoring Journey of Firsts: Unveiling Quality at Indochino

Embarking on my first custom suit experience with Indochino was both nerve-wracking and exciting. Despite the initial uncertainty, the service I received from your courteous and friendly employees instantly put me at ease. Their warmth made me feel right at home in your store, creating a comfortable and welcoming atmosphere. Now, as I eagerly await the arrival of my suit, I am filled with hope and anticipation. I trust that the quality and craftsmanship will reflect the outstanding customer service I have encountered so far. Thank you for this memorable experience, Indochino – I eagerly anticipate unveiling the end result and sharing my honest feelings with the world.

Transformative Experience at Indochino: A First-Time Suit Buyer’s Journey

I recently had the pleasure of visiting indochino.com for the first time, and I must say, it was an unforgettable experience. From the moment I walked in, I was greeted by a team of friendly and knowledgeable staff who made me feel right at home. The atmosphere was vibrant, with music playing in the background, creating a welcoming and relaxed environment. As a first-time suit buyer, I was a bit apprehensive about the whole process. However, the staff at Indochino quickly put me at ease. They struck the perfect balance between offering helpful recommendations and giving me the space to make decisions that felt right for me. It was evident that they were passionate about what they do and genuinely invested in ensuring that I walked out of the store satisfied. I was particularly impressed by how efficiently and respectfully I was measured for my suit. The young woman who assisted me demonstrated remarkable skill and precision, making the whole process seamless and enjoyable. It was clear that she had a wealth of expertise and took pride in her work, which instilled a sense of confidence in me. Overall, my experience at Indochino was nothing short of transformative. I not only found a suit that fit me perfectly but also gained a newfound appreciation for the art of tailoring. I would highly recommend Indochino to anyone in search of quality attire and exceptional service. Thank you to the team at Indochino for making my first suit-buying experience one to remember!

An Impeccable Jacket, But The Pants Need a Second Look

I recently experienced the exceptional tailoring prowess of Indochino, and while the jacket fit like a dream from the first try, the pants didn't quite meet the mark. Despite the meticulous measurements provided, the pants turned out to be uncomfortably tight, making simple tasks like walking and sitting a challenging feat. Indochino's attention to detail and precision in crafting the jacket was truly commendable, but the fit issues with the pants left something to be desired. I believe a closer look at the pants' measurements and tailoring process could elevate the overall experience to match the same standard set by the impeccable jacket.

Transformed my Look with a Perfect Jacket and Troublesome Pants

From the moment I unwrapped my package from Indochino.com, I was in awe of the impeccably tailored jacket that fit me like a glove. The attention to detail was evident, and I couldn't wait to show off my new ensemble. However, my excitement was short-lived when I tried on the accompanying pants. The pants, unfortunately, seemed to have missed the mark completely. They were so snug that moving or sitting comfortably became a challenging task. Despite the remarkable craftsmanship of the jacket, the fit of the pants left much to be desired. While the initial experience was a mix of highs and lows, Indochino.com's commitment to customer satisfaction shone through when they promptly addressed my concerns and worked towards finding a solution. The customer service team's dedication to ensuring I was completely satisfied with my purchase impressed me, turning what could have been a disappointing experience into one that I will remember for their exceptional service. Overall, while there were hiccups along the way, Indochino.com displayed their dedication to their customers, leaving me not only with a stylish jacket but also with a newfound trust in their commitment to delivering quality clothing tailored to perfection.

Indochino Delivered Beyond My Expectations

My experience with indochino.com was nothing short of exceptional. From the moment I landed on their website, I was blown away by the seamless navigation and the wide range of options available. The process of customizing my own suit was not only easy but also enjoyable, thanks to the intuitive design interface. What really stood out for me was the impeccable customer service. The team at Indochino went above and beyond to ensure that my every need was met. Their attention to detail and commitment to customer satisfaction truly set them apart. When my suit arrived, I was speechless. The quality of the fabric, the precision of the tailoring, and the overall fit surpassed my highest expectations. I felt like a million bucks wearing it, and received numerous compliments at the event I attended. Overall, my experience with Indochino has been nothing but positive. I wholeheartedly recommend them to anyone looking for high-quality, custom-tailored attire paired with exceptional customer service. Thank you, Indochino, for delivering beyond my wildest sartorial dreams!