Indochino User Reviews

Introduction

Indochino is an online retailer that sells made-to-measure suits for men. The company was founded in 2007 and has since become one of the most popular destinations for men looking to purchase custom-made suits online. The company offers a wide range of suit styles and fabrics, and customers can customize every aspect of their suits to suit their personal preferences.

Pros and Cons

Pros: - Indochino offers a wide range of suit styles and fabrics, allowing customers to create a suit that is unique to their personal style. - The company's suits are made-to-measure, ensuring a perfect fit every time. - Prices are competitive, making Indochino a great option for those who want a custom-made suit without breaking the bank. Cons: - Some customers have reported issues with the fit of their suits, despite the company's made-to-measure promise. - Returns can be cumbersome, as customers have to go through an extensive process to receive a refund or exchange.

User Experience

Indochino has a well-designed website that is easy to navigate. The company's suit customization tool is intuitive and easy to use, offering customers endless options to create their perfect suit. The company also offers a range of helpful resources, including measuring guides, style advice, and more, to ensure that customers are able to create the perfect suit for them.

Pricing and Value for Money

Indochino's prices are comparable to those of other made-to-measure suit companies. However, the company often offers promotions and discounts, making the cost of a custom-made suit even more affordable. While the prices may be higher than those of a traditional off-the-rack suit, the quality and fit of an Indochino suit make it a great value for the money.

Alternatives

If Indochino doesn't seem like the right fit for you, there are other made-to-measure suit companies out there that may better suit your needs. Some popular alternatives include: - Black Lapel - Suit Supply - The Groomsmen Suit

Customer Service

Indochino offers a range of customer service options, including email support and live chat. The company's customer support team is knowledgeable and helpful, and is able to assist customers with any questions or concerns they may have.

Product Quality and Selection

Indochino offers a great selection of suits, with a range of styles and fabrics to choose from. The quality of the suits is generally high, with customers reporting that their suits are well-made and durable.

Website Usability

Indochino's website is easy to navigate, with a simple and intuitive design. The company's suit customization tool is user-friendly and offers a range of options to create a unique suit. The site also includes helpful resources, including measuring guides and style advice.

Returns and Exchanges

Returns and exchanges can be a bit cumbersome with Indochino. Customers have to go through an extensive process to receive a refund or exchange. However, the company does offer a 100% satisfaction guarantee, ensuring that customers are happy with their purchase.

Promotions and Discounts

Indochino frequently offers promotions and discounts, making their custom-made suits even more affordable. Customers can sign up for the company's email newsletter to receive updates on current promotions.

Reputation

Indochino has a strong reputation as one of the top made-to-measure suit companies in the market. The company has been in business for over a decade and has a large and loyal customer base.

Payment Options

Indochino accepts a range of payment options, including Visa, Mastercard, American Express, and Paypal.

Loyalty Programs

Indochino does not currently offer a loyalty program.

Customer Reviews

Indochino has received mixed reviews from customers. While some customers have reported issues with the fit of their suits, others rave about the quality and value of their purchases.

Community Involvement

Indochino does not appear to be heavily involved in any community initiatives.

Shipping and Costs

Indochino offers free shipping on orders over $150. The company also offers expedited shipping options for an additional fee. Shipping times vary depending on the customization of the suit, but most orders are delivered within 4-5 weeks.