Users Voice for Indochino

18% users rated Terrible
3% users rated Poor
0% users rated Average
4% users rated Very Good
75% users rated Excellent
Pie Chart Review Representation for Indochino
Indochino Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Indochino Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 22 Jul 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.5 4.8 3.8 3.8 2.3
Oct 2022 4.2 4.7 4.8 4.2 3.7 3.6
Nov 2022 5 4.2 4.9 2.8 5 5
Dec 2022 5 5 5 5 5 1.8
Mar 2023 3.8 3.3 4.8 3.4 2.7 5
Line Chart for Rating of peer stores

indochino.com

patpat.com

framesdirect.com

fragrancex.com

banggood.com

airportparkingreservations.com

Detailed Indochino Review by

Introduction

Indochino is an online retailer that sells made-to-measure suits for men. The company was founded in 2007 and has since become one of the most popular destinations for men looking to purchase custom-made suits online. The company offers a wide range of suit styles and fabrics, and customers can customize every aspect of their suits to suit their personal preferences.

Pros and Cons

Pros: - Indochino offers a wide range of suit styles and fabrics, allowing customers to create a suit that is unique to their personal style. - The company's suits are made-to-measure, ensuring a perfect fit every time. - Prices are competitive, making Indochino a great option for those who want a custom-made suit without breaking the bank. Cons: - Some customers have reported issues with the fit of their suits, despite the company's made-to-measure promise. - Returns can be cumbersome, as customers have to go through an extensive process to receive a refund or exchange.

User Experience

Indochino has a well-designed website that is easy to navigate. The company's suit customization tool is intuitive and easy to use, offering customers endless options to create their perfect suit. The company also offers a range of helpful resources, including measuring guides, style advice, and more, to ensure that customers are able to create the perfect suit for them.

Pricing and Value for Money

Indochino's prices are comparable to those of other made-to-measure suit companies. However, the company often offers promotions and discounts, making the cost of a custom-made suit even more affordable. While the prices may be higher than those of a traditional off-the-rack suit, the quality and fit of an Indochino suit make it a great value for the money.

Alternatives

If Indochino doesn't seem like the right fit for you, there are other made-to-measure suit companies out there that may better suit your needs. Some popular alternatives include: - Black Lapel - Suit Supply - The Groomsmen Suit

Customer Service

Indochino offers a range of customer service options, including email support and live chat. The company's customer support team is knowledgeable and helpful, and is able to assist customers with any questions or concerns they may have.

Product Quality and Selection

Indochino offers a great selection of suits, with a range of styles and fabrics to choose from. The quality of the suits is generally high, with customers reporting that their suits are well-made and durable.

Website Usability

Indochino's website is easy to navigate, with a simple and intuitive design. The company's suit customization tool is user-friendly and offers a range of options to create a unique suit. The site also includes helpful resources, including measuring guides and style advice.

Returns and Exchanges

Returns and exchanges can be a bit cumbersome with Indochino. Customers have to go through an extensive process to receive a refund or exchange. However, the company does offer a 100% satisfaction guarantee, ensuring that customers are happy with their purchase.

Promotions and Discounts

Indochino frequently offers promotions and discounts, making their custom-made suits even more affordable. Customers can sign up for the company's email newsletter to receive updates on current promotions.

Reputation

Indochino has a strong reputation as one of the top made-to-measure suit companies in the market. The company has been in business for over a decade and has a large and loyal customer base.

Payment Options

Indochino accepts a range of payment options, including Visa, Mastercard, American Express, and Paypal.

Loyalty Programs

Indochino does not currently offer a loyalty program.

Customer Reviews

Indochino has received mixed reviews from customers. While some customers have reported issues with the fit of their suits, others rave about the quality and value of their purchases.

Community Involvement

Indochino does not appear to be heavily involved in any community initiatives.

Shipping and Costs

Indochino offers free shipping on orders over $150. The company also offers expedited shipping options for an additional fee. Shipping times vary depending on the customization of the suit, but most orders are delivered within 4-5 weeks.

Indochino Recent User Reviews

User Rating

5 stars

40

👤

Reviewer Name: Whitney

Review Submission Date: 2022-12-13

Review Title: My fiancé and I went to Indochino…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: My fiancé and I went to Indochino thinking it would be our best bet for his wedding suit, boy we’re we wrong. We have never been so unhappy with a suit. Nothing fits him right. Material is cheap, and we paid a lot for something that looks like we just got at JC Pennys. There should be something the company will do for unsatisfied customers like us because we forked a lot of our wedding budget on this horrible suit, and he isn’t even going to wear it. So unhappy and will keep complaining until we get some help.

👤

Reviewer Name: Tom Muller

Review Submission Date: 2022-12-13

Review Title: Low quality and absolutely horrible…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Low quality and absolutely horrible customer service

👤

Reviewer Name: Riley Skyles

Review Submission Date: 2022-12-10

Review Title: I was fitted by Jimmy and he was…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I was fitted by Jimmy and he was exceptionally professional and helpful with helping me to decide the fabric, fit, style, and customization of my suits. Would highly recommend this Indochino franchise to anyone looking for custom suits.

👤

Reviewer Name: Archie XX

Review Submission Date: 2022-12-07

Review Title: Great customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great customer service. Pleasant staff. I made changes to my order after the fact the staff was accommodating. Pablo handled fitting and Brian assisted with fabric selection, etc.

👤

Reviewer Name: Sebastian Martinez

Review Submission Date: 2022-12-05

Review Title: Overall positive experience however…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Overall positive experience however despite arriving at my appointment time I was asked to wait ~15 minutes before being able to start my appointment.

👤

Reviewer Name: Chuck

Review Submission Date: 2022-12-02

Review Title: Great service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great service, excellent customer service with professionalism. I enjoyed the experience and left with alot of confidence that I am in the right place. Thank Mat.

👤

Reviewer Name: Eric

Review Submission Date: 2022-12-01

Review Title: Not as simple as it seems
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: You would think a company that makes custom clothes would be able to execute based on those measurements. Everything I bought for them after being measured in person in the store doesn't fit. It's all very cheap material too for paying $500+ for just one suit. I'd stay away at all costs. They advertise well, but they don't design well.

👤

Reviewer Name: Barry L

Review Submission Date: 2022-11-30

Review Title: Great experience!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Going to Indochino is always a pleasure. The tailors are friendly and helpful. The suits come out fitting wonderfully. Thanks so much! Highly recommended.

👤

Reviewer Name: Arlan Barvilla

Review Submission Date: 2022-11-28

Review Title: First time customer - worth it.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: First time going over the customize suit for my wedding, and Pedro made the experience really fun and easy.