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Indochino is an online retailer that sells made-to-measure suits for men. The company was founded in 2007 and has since become one of the most popular destinations for men looking to purchase custom-made suits online. The company offers a wide range of suit styles and fabrics, and customers can customize every aspect of their suits to suit their personal preferences.
Pros and Cons
Pros:
- Indochino offers a wide range of suit styles and fabrics, allowing customers to create a suit that is unique to their personal style.
- The company's suits are made-to-measure, ensuring a perfect fit every time.
- Prices are competitive, making Indochino a great option for those who want a custom-made suit without breaking the bank.
Cons:
- Some customers have reported issues with the fit of their suits, despite the company's made-to-measure promise.
- Returns can be cumbersome, as customers have to go through an extensive process to receive a refund or exchange.
User Experience
Indochino has a well-designed website that is easy to navigate. The company's suit customization tool is intuitive and easy to use, offering customers endless options to create their perfect suit. The company also offers a range of helpful resources, including measuring guides, style advice, and more, to ensure that customers are able to create the perfect suit for them.
Pricing and Value for Money
Indochino's prices are comparable to those of other made-to-measure suit companies. However, the company often offers promotions and discounts, making the cost of a custom-made suit even more affordable. While the prices may be higher than those of a traditional off-the-rack suit, the quality and fit of an Indochino suit make it a great value for the money.
Alternatives
If Indochino doesn't seem like the right fit for you, there are other made-to-measure suit companies out there that may better suit your needs. Some popular alternatives include:
- Black Lapel
- Suit Supply
- The Groomsmen Suit
Customer Service
Indochino offers a range of customer service options, including email support and live chat. The company's customer support team is knowledgeable and helpful, and is able to assist customers with any questions or concerns they may have.
Product Quality and Selection
Indochino offers a great selection of suits, with a range of styles and fabrics to choose from. The quality of the suits is generally high, with customers reporting that their suits are well-made and durable.
Website Usability
Indochino's website is easy to navigate, with a simple and intuitive design. The company's suit customization tool is user-friendly and offers a range of options to create a unique suit. The site also includes helpful resources, including measuring guides and style advice.
Returns and Exchanges
Returns and exchanges can be a bit cumbersome with Indochino. Customers have to go through an extensive process to receive a refund or exchange. However, the company does offer a 100% satisfaction guarantee, ensuring that customers are happy with their purchase.
Promotions and Discounts
Indochino frequently offers promotions and discounts, making their custom-made suits even more affordable. Customers can sign up for the company's email newsletter to receive updates on current promotions.
Reputation
Indochino has a strong reputation as one of the top made-to-measure suit companies in the market. The company has been in business for over a decade and has a large and loyal customer base.
Payment Options
Indochino accepts a range of payment options, including Visa, Mastercard, American Express, and Paypal.
Loyalty Programs
Indochino does not currently offer a loyalty program.
Customer Reviews
Indochino has received mixed reviews from customers. While some customers have reported issues with the fit of their suits, others rave about the quality and value of their purchases.
Community Involvement
Indochino does not appear to be heavily involved in any community initiatives.
Shipping and Costs
Indochino offers free shipping on orders over $150. The company also offers expedited shipping options for an additional fee. Shipping times vary depending on the customization of the suit, but most orders are delivered within 4-5 weeks.
Review Title: Customer service is poor and they will…
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Review Description: Customer service is poor and they will only email—no calls. Pants were off in the waist and hem. $15 was considered significant more for their alterations and they did not stand behind their fit promise. I requested a call multiple times and they would not do it.
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Reviewer Name: Whitney
Review Submission Date: 2022-12-13
Review Title: My fiancé and I went to Indochino…
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Review Description: My fiancé and I went to Indochino thinking it would be our best bet for his wedding suit, boy we’re we wrong. We have never been so unhappy with a suit. Nothing fits him right. Material is cheap, and we paid a lot for something that looks like we just got at JC Pennys. There should be something the company will do for unsatisfied customers like us because we forked a lot of our wedding budget on this horrible suit, and he isn’t even going to wear it. So unhappy and will keep complaining until we get some help.
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Reviewer Name: Tom Muller
Review Submission Date: 2022-12-13
Review Title: Low quality and absolutely horrible…
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Review Description: Low quality and absolutely horrible customer service
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Reviewer Name: Riley Skyles
Review Submission Date: 2022-12-10
Review Title: I was fitted by Jimmy and he was…
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Review Description: I was fitted by Jimmy and he was exceptionally professional and helpful with helping me to decide the fabric, fit, style, and customization of my suits. Would highly recommend this Indochino franchise to anyone looking for custom suits.
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Reviewer Name: Archie XX
Review Submission Date: 2022-12-07
Review Title: Great customer service
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Review Description: Great customer service. Pleasant staff. I made changes to my order after the fact the staff was accommodating. Pablo handled fitting and Brian assisted with fabric selection, etc.
Review Description: Overall positive experience however despite arriving at my appointment time I was asked to wait ~15 minutes before being able to start my appointment.
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Reviewer Name: Chuck
Review Submission Date: 2022-12-02
Review Title: Great service
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Review Description: Great service, excellent customer service with professionalism. I enjoyed the experience and left with alot of confidence that I am in the right place. Thank Mat.
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Reviewer Name: Eric
Review Submission Date: 2022-12-01
Review Title: Not as simple as it seems
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Review Description: You would think a company that makes custom clothes would be able to execute based on those measurements. Everything I bought for them after being measured in person in the store doesn't fit. It's all very cheap material too for paying $500+ for just one suit. I'd stay away at all costs. They advertise well, but they don't design well.
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Reviewer Name: Barry L
Review Submission Date: 2022-11-30
Review Title: Great experience!
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Review Description: Going to Indochino is always a pleasure. The tailors are friendly and helpful. The suits come out fitting wonderfully. Thanks so much! Highly recommended.
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Reviewer Name: Arlan Barvilla
Review Submission Date: 2022-11-28
Review Title: First time customer - worth it.
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Review Description: First time going over the customize suit for my wedding, and Pedro made the experience really fun and easy.