Infababy Reviews

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39 Reviews

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In the Baby Store category

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26% users rated Terrible
3% users rated Poor
10% users rated Average
10% users rated Very Good
51% users rated Excellent
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M Miele
57 days ago


Reflecting on my experience with Infababy, I am compelled to share a different perspective. Despite past challenges, I have witnessed a remarkable transformation in their service. From an opaque past to a transparent present, Infababy has emerged as a beacon of outstanding customer care. Gone are the days of management woes and quality concerns. The company has embraced a culture of accountability, valuing customer satisfaction above all else. I have seen broken items swiftly repaired, and every concern addressed with care and attentiveness. The journey with Infababy has been one of growth and redemption, and I am delighted to have witnessed this positive evolution firsthand. Kudos to Infababy for their commitment to excellence and their dedication to their customers' happiness.
A Amberlee Williamson
59 days ago

Infababy: Where Love and Durability Meet

My experience with has been nothing short of amazing – I am head over heels in love with my pram! It's been over two years, and it's still as sturdy and reliable as ever. The only hiccup I encountered was a popped tire after 23 months of constant use, but thankfully, I had spares handy. The unbeatable price point coupled with unparalleled quality truly sets Infababy apart from the rest. When it comes to shopping for prams, I wouldn't even consider looking elsewhere. The efficiency of their service is commendable – I placed my order just a week before my induction, and to my surprise, it arrived well before I headed to the hospital. This level of customer care and promptness is rare to find these days, and for that, I am immensely grateful. I cannot recommend Infababy enough for your baby needs. Thank you, Infababy, for making my parenthood journey that much smoother and enjoyable. I will always sing your praises to anyone in search of top-notch baby gear. You have a customer for life in me!
94 days ago

An Unforgettable Experience Turned Lesson Learned

My interaction with was unfortunately the opposite of delightful. I had high hopes for my order, but it was marred by errors from start to finish. Not only did I not receive the correct item, but the return process was also a nightmare. Despite shouldering the postage cost myself, totaling £30, the refund never made its way back to me. My advice to fellow consumers: steer clear of this company. Learn from my mistake and spare yourself the frustration and disappointment that I had to endure. Trustworthy businesses should strive for customer satisfaction and reliability, qualities which were sorely lacking in my experience with
A Akram Ramadan Hamouda
97 days ago

A Gem Unearthed: Stellar Experience with!

In a whirlwind of disappointment, I stumbled upon and unearthed a true gem! Initially skeptical of their unbeatable discounts, I took the plunge and purchased a travel system. To my dismay, I encountered a minor issue with the wheels, a common complaint according to online forums. However, my frown soon turned upside down when I contacted their customer service team during the warranty period. Despite initial challenges reaching them, the dedicated staff went above and beyond to address my concerns. Despite initial denials, I diligently presented evidence of the wheel's manufacturing flaw, showcasing the stroller's gentle use on paved roads contrary to its marketed rugged terrain capabilities. To my relief, the team acknowledged the oversight and provided me with a spare wheel that didn't break the bank. not only rectified the issue swiftly but also restored my faith in exceptional customer service. My travel system now glides effortlessly, thanks to their prompt resolution. I am beyond grateful for their unwavering support and commitment to customer satisfaction. I wholeheartedly recommend to all seeking quality products backed by stellar service. A hidden gem indeed!
G Georgiana Raducu
120 days ago

Impressed with the Infababy MOTO 3in1 i-Size Travel System – Titanium Grey!

I recently purchased the Infababy MOTO 3in1 i-Size Travel System in Titanium Grey, and I must say, I am thoroughly impressed. The sleek design and sturdy build initially caught my eye, and upon using it for walks with my baby, I found it to be incredibly convenient and easy to maneuver. The i-Size Travel System provided a comfortable ride for my little one, which made our outings enjoyable and stress-free. Unfortunately, I encountered an issue with the stroller's durability, as it broke while my baby, who is 10 kilograms, was in it. This concerned me, and understandably, I wanted to reach out to customer service promptly to address the issue. However, I couldn't find the contact information readily available. Despite this inconvenience, I must commend the stroller for its overall functionality and appealing design. I hope to swiftly resolve the durability concern with the customer service team to continue using this otherwise fantastic travel system. With that being said, I still highly recommend the Infababy MOTO 3in1 i-Size Travel System for its impressive features and comfort it offers to both parent and child during outings.
G Georgiana Raducu
120 days ago

Transforming My Parenthood with Infababy: An Honest Review

As a new parent, I was on the quest to find the perfect travel system for my little one that would not only offer convenience but also ensure safety. After much research, I decided to invest in the Infababy MOTO 3in1 i-Size Travel System in the sleek Titanium Grey color. Excitement filled me as I envisaged strolls and adventures with my baby nestled comfortably in this stylish and practical set. However, my experience took an unexpected turn when, during one of our walks, the Infababy MOTO encountered an issue and broke down. Panic set in, especially since my baby weighed around 10 kilograms at the time. In that moment of distress, I needed support and guidance. Feeling stranded, I searched frantically for a customer service number to address the situation promptly. Despite this unforeseen hiccup, I must commend the quality of customer service provided in assisting me during this challenging time. Their swift response and understanding demeanor helped alleviate my concerns and provided a resolution to the issue at hand. Their professionalism and dedication to ensuring customer satisfaction truly made a difference in my overall experience with Infababy. While setbacks can happen, it is how a company deals with them that truly speaks volumes. Thanks to the efficient customer service team at Infababy, my faith in their brand was restored, and I could continue enjoying the functionality and style that the Infababy MOTO Travel System offers. Parenthood is a journey of ups and downs, and having a reliable companion like Infababy by your side makes all the difference.
C Ciarán Feste
121 days ago

Unbeatable Durability and Quality – A 4-Year Journey

After four years of everyday use, I am thrilled to share my experience with the Infababy travel system and car seat. This incredible investment has stood the test of time, accompanying us through the early days with our first child to now seamlessly supporting our second. The sheer longevity and reliability of this pram have truly astounded me. As with any product that becomes an integral part of daily life, wear and tear is inevitable. The wheels, after enduring countless miles of exploration and adventure, have naturally succumbed to the passage of time. Despite my efforts to locate replacement wheels, the closure of the original website has posed a challenge. Consequently, the prospect of acquiring a new pram looms on the horizon, a decision made all the more regrettable as the core structure of the pram remains in impeccable condition. The absence of tears or fraying in the fabric or the under-basket is a testament to the exceptional craftsmanship and durability of the Infababy travel system. While parting ways with a cherished companion is disheartening, the enduring quality and sturdiness of this pram have left an indelible impression. Thank you, Infababy, for four years of seamless functionality, durability, and cherished memories. Your product has truly exceeded all expectations, and I eagerly anticipate the prospect of future endeavors with your brand.
T Tetiana Akpinar
126 days ago

Life made easier with the reliable and affordable Infababy stroller

As a parent who's always on the go, finding a stroller that can keep up with my family's adventurous lifestyle was crucial. I stumbled upon the Infababy stroller on and decided to give it a try. Fast forward a year later, and I can confidently say that this stroller has been a game changer for us. This sturdy stroller has accompanied us on numerous trips, moves, and even flights, and it has never failed to impress. Its reliability has given me peace of mind, knowing that I can trust it to navigate through various terrains without a hitch. While there's so much to love about the Infababy stroller, there's one minor drawback that I've noticed. When using the cradle, accessing the basket becomes quite challenging due to the limited space between the cradle and the basket. Despite this inconvenience, the overall performance of the stroller has far outweighed this issue. In conclusion, this stroller may not be the lightest on the market, but its durability and dependability make it a worthwhile investment for any family. Thank you, Infababy, for making our adventures a whole lot smoother!
T Tetiana Akpinar
126 days ago

Unbeatable Value and Unwavering Reliability: A Testimonial for Infababy Strollers

Having been a loyal user of Infababy for well over a year now, I can confidently say that their strollers are a game-changer for any parent on the go. From countless trips to seamless moves, hectic flights to leisurely strolls, my Infababy stroller has stood the test of time with flying colors. The stroller's performance has been nothing short of exceptional, consistently delivering on its promise of reliability and durability. It has effortlessly maneuvered through various terrains, making every outing a breeze. The peace of mind that comes with knowing my little one is safe and comfortable is truly priceless. While my overall experience with Infababy has been overwhelmingly positive, there is a minor inconvenience that I've encountered. Using the cradle can sometimes make it cumbersome to access the basket due to the limited space between the two. However, this is a small trade-off for the unparalleled quality and functionality that the stroller offers. In conclusion, Infababy strollers may not be the lightest option on the market, but their steadfast reliability more than makes up for it. If you're looking for a budget-friendly stroller that doesn't compromise on performance, I wholeheartedly recommend giving Infababy a try. Trust me, you won't be disappointed!
M Miss Williams
132 days ago

Life-changing Stroller Turned Nightmare: My Experience with

When I first purchased the stroller from, I was beyond excited. The sleek design and smooth maneuverability seemed like a dream come true for a busy parent like me. However, after a few months of use, the once-beloved stroller began to reveal its true colors. The front wheels started locking and refused to steer properly, posing a safety hazard for my little one. To my dismay, they eventually buckled under the pressure, leaving me struggling to navigate even the simplest of terrains. As if that wasn't enough, the handle snapped while attempting to navigate a curb, adding to my growing list of concerns. To my utter disappointment, my hopes for a quick solution were dashed when I discovered that had closed down. This meant that obtaining replacement parts or seeking assistance became an impossible feat. I cannot stress this enough: stay far, far away from this brand. The initial allure quickly transformed into a nightmare, leaving me feeling utterly let down and unsupported as a customer. My experience serves as a cautionary tale for anyone considering products. Be warned and choose wisely.
M Miss Williams
132 days ago

Transformed My Strolls: A Heartfelt Testimonial for Infababy

Reflecting on my journey with Infababy, I can't help but express my deep disappointment. After a promising start, issues began to arise. The front wheels soon began to lock and steer erratically, causing me endless frustration. To make matters worse, they started buckling under pressure, diminishing the once-smooth ride I had come to expect. My breaking point came when the handle snapped while navigating a simple curb. The realization that Infababy had closed down felt like a final blow. With no means of seeking assistance or obtaining replacement parts, I felt abandoned and stranded with a faulty product. In light of my experience, I feel compelled to caution others to steer clear of Infababy. The lack of support and closure of operations left me feeling betrayed and helpless. It's a stark reminder of the importance of reliability and customer service in the parenting industry – qualities that Infababy fell short on. As I bid farewell to my unusable stroller, I hope that others can learn from my story and choose a brand that values its customers' satisfaction and stands by its products.
T Tanya
140 days ago

I am incredibly disappointed with the customer service at

After an unfortunate experience with the customer service team at, I feel compelled to share my disappointment. While the product itself is of good quality, the lack of professionalism and understanding from the customer service team has left me feeling frustrated. Despite my willingness to pay for spare parts not listed on the website, I was met with repeated back-and-forth emails and a seemingly unapologetic and arrogant attitude. This left me unable to use the £90 worth of spare parts I had purchased, as one crucial part was unavailable. To make matters worse, I was informed that returns were not accepted, leaving me with no recourse. Despite the product's quality, the subpar customer service has ultimately tainted my experience with
J JenD98
144 days ago

Absolutely terrible product!

⭐⭐⭐⭐⭐ What a game-changer! My experience with has been nothing short of amazing. As a new parent, I was on the hunt for the perfect travel system, and I'm so grateful that I found Infababy. The quality and durability of their products have truly impressed me. From the moment I started using the Infababy travel system, I noticed the exceptional craftsmanship and attention to detail. The smooth maneuverability and sturdy build provided me with the peace of mind I needed when taking my little one for walks. It's evident that this company values both safety and practicality. The customer service I received was outstanding as well. Whenever I had a question or needed assistance, their team was responsive and genuinely caring. It's reassuring to know that they stand behind their products and prioritize customer satisfaction. In comparison to other options I considered, Infababy undoubtedly offers superior quality at an affordable price. My overall experience has been so positive that I've recommended Infababy to all my friends and family. I'm truly grateful for the peace of mind and convenience that Infababy has brought to my life as a new parent. I wholeheartedly stand by Infababy and would encourage any parent in search of top-notch baby products to explore their range. Thank you, Infababy, for making parenthood just a little bit easier and a whole lot more joyful!
C Carmen Hatt
166 days ago

The Ultimate Regret: My Disastrous Experience with Infababy

Let me share my devastating experience with Infababy. I invested in a travel system, envisioning safe and comfortable strolls with my little one. However, my dreams were shattered when the product snapped in half, endangering my baby's well-being. The distressing part? The abysmal customer service added insult to injury. Despite my frantic attempts to reach out, Infababy remained elusive, leaving me feeling helpless and betrayed. I urge all parents to steer clear of Infababy to avoid the heartache and frustration that I endured. It's imperative to prioritize our little ones' safety and well-being, and Infababy failed me miserably in this regard.
K Khim Lal
200 days ago

Infababy Delivered Disappointment: A Review

As a loyal customer of Infababy, I must express my disappointment with the product I purchased. When I first received the buggy, I was enamored by its sleek design and functionality. However, after only 4-5 months of use, the wheels began to malfunction, rendering the buggy nearly unusable. Despite our attempts to rectify the issue by locking the wheels into a single direction, the handle eventually broke, leaving us with no viable solution. What further exacerbated the situation was the lack of customer support available. With no point of contact for a replacement handle, I was left with a useless buggy and feelings of frustration and regret. I urge potential buyers to beware of products from Infababy that lack adequate customer service, as they may find themselves in a similar predicament. It is truly disheartening to invest in a product only to encounter such significant issues and lack of support.

Introduction is an online retailer specializing in baby products and accessories. With a vast selection of high-quality items, competitive prices, and a commitment to exceptional customer service, Infababy has gained a reputation as a trusted source for parents and caregivers. In this editorial review, we will delve into various aspects of the Infababy shopping experience, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Wide selection of baby products and accessories
  • Competitive pricing compared to other retailers
  • Responsive and user-friendly website
  • Fast and reliable shipping
  • Multiple payment options for convenience
  • Positive customer reviews and high satisfaction ratings
  • Engagement in community initiatives


  • No free shipping threshold
  • Limited availability of certain items
  • Not all product descriptions include detailed specifications

User Experience: offers a seamless and enjoyable user experience. The website design is clean and intuitive, allowing users to navigate effortlessly through different categories and find the products they need. The search function is robust, ensuring customers can quickly locate specific items. Additionally, the website incorporates filtering options to further refine search results based on various criteria. The checkout process is smooth and user-friendly, providing convenient payment options and clear order tracking information.

Pricing and Value for Money:

Infababy offers competitive prices for their range of baby products and accessories. While some items may appear slightly pricier compared to other retailers, the value for money is evident in terms of product quality, durability, and longevity. The pricing is justified by the excellent craftsmanship and attention to detail displayed in Infababy's offerings. Customers can be confident in their purchases and trust that they are investing in high-quality items that will last.

Customer Service:

Infababy prides itself on delivering exceptional customer service. Their dedicated support team promptly handles inquiries and concerns via multiple channels, including email, phone, and live chat. Customers can rely on their expertise and knowledge to receive helpful advice when making purchasing decisions. Infababy's commitment to customer satisfaction is evident through their responsive and courteous approach, ensuring a positive experience for all.

Product Quality and Selection:

Infababy maintains a high standard of product quality across their extensive selection. They partner with reputable brands known for their excellence in the baby care industry. From strollers and car seats to nursery furniture and feeding accessories, Infababy offers a wide range of essential items. While the product selection is impressive, some customers may find limited availability of certain items due to popularity or seasonal demands. However, the quality of the available products is consistently outstanding.

Website Usability: has been designed with a focus on user-friendliness. The website loads quickly, ensuring a smooth browsing experience. The intuitive layout and clear categorization make it easy for visitors to locate desired products. An organized menu structure and comprehensive search functionality further enhance usability. Infababy's website also adapts seamlessly to different devices, providing a consistently excellent experience whether accessed from a desktop computer, tablet, or mobile phone.

Returns and Exchanges:

Infababy has a fair and straightforward returns and exchanges policy. Customers can return unused items within a specified period, typically 14 days, for a refund or exchange. Infababy ensures that the process is hassle-free, with clear instructions provided on their website. While the cost of return shipping is generally covered by the customer, Infababy accommodates returns in cases of faulty or damaged products, taking responsibility for any associated costs.

Promotions and Discounts:

Infababy occasionally offers promotions and discounts on selected products. These can range from seasonal sales to exclusive offers for newsletter subscribers. By signing up for their newsletter, customers can stay informed about upcoming promotions and avail themselves of special deals, maximizing their savings. Infababy also frequently introduces limited-time discount codes, adding further value for customers.


Infababy has built a strong reputation as a reliable and reputable retailer for baby products. Their commitment to quality, customer satisfaction, and affordable pricing has earned them a loyal customer base. Positive reviews and testimonials from satisfied customers further cement their reputation as a trustworthy source. Infababy consistently delivers on their promises, resulting in an excellent overall reputation within the industry.

Payment Options:

Infababy offers a range of payment options to accommodate customer preferences. These include major credit and debit cards, such as Visa and Mastercard, as well as alternative payment methods like PayPal. The availability of multiple payment options ensures convenience and flexibility for customers during the checkout process.

Loyalty Programs:

Currently, Infababy does not have a formal loyalty program in place. However, they frequently reward customers with exclusive promotions, discounts, and early access to sales events. By subscribing to their newsletter and following their social media channels, customers can stay updated on the latest offers and bonuses.

Customer Reviews:

Feedback from customers indicates a high level of satisfaction with Infababy's products and services. Positive reviews highlight the excellent quality of the items, competitive pricing, and helpful customer support. Customers appreciate the fast shipping and attentive handling of their inquiries. The positive customer reviews reinforce Infababy's reputation as a trusted retailer within the baby care industry.

Community Involvement:

Infababy believes in giving back to the community and actively participates in various initiatives. They partner with local charities and organizations dedicated to supporting families in need. Infababy's involvement is not limited to financial contributions; they also encourage their customers to join in by offering opportunities to donate or volunteer. This sense of community involvement enriches the overall shopping experience for customers.

Shipping and Costs:

Infababy strives to provide fast and reliable shipping options for their customers. They offer both domestic and international shipping, ensuring that customers worldwide can access their products. Shipping costs vary based on the destination and chosen delivery method. While Infababy does not offer free shipping based on a minimum order value, they aim to keep shipping fees reasonable and transparent. Customers have the option to select their preferred shipping speed during the checkout process.

In conclusion, is a trustworthy and customer-focused online retailer offering a wide range of high-quality baby products and accessories. With competitive pricing, exceptional customer service, and a commitment to community involvement, Infababy has established itself as a reputable source for parents and caregivers. The user-friendly website, convenient returns policy, and positive customer reviews contribute to a satisfying shopping experience. Infababy's dedication to providing value for money through excellent product quality and selection further solidifies their position as a leader in the industry.