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88% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
13% users rated Excellent
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Review article published on: 14 Oct 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 1.2 2.2 3.8 4.5 4.4
Mar 2023 1 1.3 1.4 4.2 4 4.6
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Detailed Informit Review by

Introduction

Informit.com is an online platform that provides an extensive range of digital resources for IT professionals, developers, and business leaders. The website offers books, ebooks, video courses, and practice tests that cover a wide array of topics such as software development, cybersecurity, project management, data science, and more. Informit.com is operated by Pearson, a global education company that serves millions of learners worldwide.

Pros and Cons

Pros:
  • Informit.com has a vast collection of resources that cater to various segments of IT and business professionals.
  • The platform provides access to live online training and virtual classrooms with top industry experts.
  • Customers can purchase ebooks and video courses separately or subscribe to the platform's online library of content.
Cons:
  • The pricing of the products and subscription plans is relatively high compared to some alternatives.
  • Customers have reported occasional technical difficulties while accessing the videos or ebooks.

User Experience

Informit.com is designed to cater to the needs of IT and business professionals, delivering a user-friendly experience. The website provides intuitive navigation, and customers can easily search for resources based on their interests and expertise. The video courses are structured in modules, and each module includes interactive quizzes and exercises to ensure a comprehensive learning experience.

Pricing and Value for Money

Informit.com has a range of pricing options, from individual ebook purchases to subscriptions that provide access to their online library of content. Customers can purchase individual ebooks ranging from $30 to $70, while video courses start at $50 and go up to $299. Subscriptions start at $39.99 per month, and customers can save up to 30% on year-long subscriptions. While the prices may be high, the value for money is good for those seeking premium quality resources.

Alternatives

Some other popular alternatives to Informit.com include O'Reilly, Udemy, LinkedIn Learning, and Pluralsight. These platforms offer similar resources at varying prices and specialize in different areas of IT and business.

Customer Service

Informit.com has an extensive FAQ section that can answer most customer queries. Customers can also contact the company via email or phone during business hours. The website includes a questionnaire that customers can fill out to request technical support or report an issue they may have encountered when using Informit.com.

Product Quality and Selection

The quality of the products on Informit.com is premium, and their selection is vast, providing customers with an array of options to choose from. The video courses are professionally produced and cater to different levels of expertise, while the ebooks provide in-depth insights into various areas of IT and business.

Website Usability

Informit.com is professionally designed with a minimalist layout, enabling customers to navigate the site easily. The search bar is conveniently located, and customers can filter their search results by title, author, or topic. In addition, the interface is compatible with most devices, including mobile phones and tablets.

Returns and Exchanges

Customers can experience technical difficulties when accessing video courses or ebooks that they have purchased. If the reason is genuine, customers can return purchased products within 30 days of receipt and receive a refund or exchange for another product.

Promotions and Discounts

Informit.com offers periodic promotions and discounts to subscribers and other email subscribers. Customers can also avail themselves of discounts of up to 35% on purchases of $200 or more.

Reputation

Informit.com is owned by Pearson, a reputable education provider with over 170 years of experience. The website has a high performer rating on Google with several positive customer reviews. Informit.com is a go-to hub for many IT and business professionals seeking premium digital resources.

Payment Options

Informit.com accepts payments via major credit cards, including Visa, Mastercard, American Express, and Discover. PayPal is also an available option when purchasing products.

Loyalty Programs

Informit.com has a loyalty program that rewards customers with redeemable points with every purchase they make. Customers can also earn points by referring friends to the platform or by writing product reviews. The points can be redeemed for future purchases, and customers can gain access to exclusive benefits, such as premium content, webinars, and events.

Customer Reviews

Informit.com has a customer review section where customers can rate and review products they have purchased. The reviews are visible to all customers, providing relevant insights into the products' effectiveness and value for money.

Community Involvement

Informit.com has a strong community of IT and business professionals who engage in lively discussions, raise queries, and solve problems together. They can also engage with instructors in the online classrooms and join a variety of forums that cater to various topics.

Shipping and Costs

Informit.com provides instant digital delivery of all products, and customers do not have to worry about shipping costs. The platform delivers the digital products to the customer's email or account with instant access. Customers can purchase and download products instantly, making the process ultra-fast and convenient. Conclusion: Informit.com is a reputable platform that provides premium resources for IT and business professionals. The platform has a vast collection of resources, a user-friendly experience, excellent customer service, and high-quality products. While the prices may be high, the value for money that the platform offers is good. In summary, Informit.com is a premium platform that offers premium resources for premium customers.

Informit Recent User Reviews

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Reviewer Name: Jiaqi Qian

Review Submission Date: 2022-09-08

Review Title: I placed the order 9 days ago
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Review Description: I placed the order 9 days ago. The order status is still in process, not processed, not shipped. I emailed three times to the customer service. No response at all. The first email is 6 days ago. Just FYI they said in the website that the order will be shipped in 24h. Terrible service. No support. With no response from the customer service not sure how to get the money back even. Terrible customer service. I will complain on every platform and find all internal people working for informit to complain

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Reviewer Name: H S

Review Submission Date: 2022-08-30

Review Title: Its being more than a month I ordered a…
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Review Description: Its being more than a month I ordered a book from them ... never received it although it was suppose to arrive between 3 to 7 days. I already bought it from amazon amd got it. There is a reason why smaller companies like them lose business to amazon ... its not for price but because sheer incompetence and horrendous customer service. Never received the book and they wouldn't refund me so I basically lost 50$.

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Reviewer Name: Alice Martins

Review Submission Date: 2021-09-28

Review Title: Poor costumer service
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Review Description: I have bought a book here and while it was very easy to order it, I cant get in contact with the costumer service! I have emailed them 3 times and have not received a response.

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Reviewer Name: Alexandru Mirica

Review Submission Date: 2021-08-13

Review Title: Bought 2 e-books. I am pleased.
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Review Description: Bought 2 e-books from informIT and i also got a 50% discount code for completing their survey. After the paiment was completed i could download the pdf/epub/mobi right away from my account page.I am very very pleased!I strongly recommend buying E-BOOKS from informIT!

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Reviewer Name: MK

Review Submission Date: 2021-05-21

Review Title: Poor service
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Review Description: I bought an ebook from informIT, Payment is deducted from my credit card. Then it should be available in the download area. after 48 hours and so many emails to customer support and to the help desk and nothing happened. It is poor service from InformIT

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Reviewer Name: Sam Fouche

Review Submission Date: 2020-01-07

Review Title: They advertised a 'full pdf download of…
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Review Description: They advertised a 'full pdf download of BOOK TITLE (book review)'. I thought I was getting the BOOK. Only after paying and receiving a 1 page! pdf did i go back and read the description correctly.I immediately sent an email to customer service.The very next morning Lorraine replied, apologizing, and I received a full refund on my credit card.Not happy with my 'book', but am impressed with their customer service.

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