Infusionsoft Reviews

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76 Reviews

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18% users rated Very Good
11% users rated Excellent
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K KateH
67 days ago

Unparalleled Journey with Infusionsoft: A Testimonial of Loyalty and Adaptation

After dedicating 12 years to Infusionsoft / Keap, my journey has been a rollercoaster of challenges and victories. Initially drawn to their promise of seamless email marketing and CRM solutions, I found myself navigating through technical hurdles and underwhelming customer support. Despite my expert knowledge surpassing that of their team, perpetual issues lingered, begging for resolution. However, amidst the frustrations, I clung to my investment in automated marketing campaigns and email templates, woven meticulously into my business strategy. The thought of migrating to competitors like Active Campaign or Convert Kit taunted me, with their reputations for user-friendliness echoing in my peers' recommendations. As a small business owner juggling nearly 95,000 contacts, the daunting prospect of upheaval clouded my decision-making. The sheer magnitude of the transition costs loomed large, chaining me to Infusionsoft. Yet, as a steadfast user tethered by history and practicality, I stand testament to the bittersweet reality of sticking with a platform that falls short of expectations. Would I advise others to follow in my footsteps? Perhaps not. The allure of newer, more intuitive CRM and automation systems beckons, promising a smoother experience and enhanced efficiency. Reflecting on my journey, I urge aspiring users to weigh their options wisely and consider the long-term implications of their choices. While my loyalty remains unshaken, the winds of change whisper in the distance, suggesting that liberation from familiarity may hold the key to untapped potential. In conclusion, my tale is one of resilience, adaptation, and a tinge of regret. Despite the rocky road, the lessons learned and the milestones achieved on the path with Infusionsoft have shaped my business in unforeseen ways. To those considering their own CRM and email marketing odyssey, I offer this humble advice: Explore, evaluate, and embrace change when the time is right. The journey may be arduous, but the destination holds the promise of growth and evolution.
J J K
74 days ago

Unwavering Commitment to Customer Service

After a recent experience with infusionsoft.com, I must say that I am truly impressed by their unwavering commitment to customer service. Despite facing challenges with canceling my subscription, their team went above and beyond to ensure my concerns were addressed promptly. While it took some time, the level of dedication and effort put forth by their representatives was truly commendable. Though I initially found it frustrating that my cancellation took longer than expected, I was eventually able to connect with a representative who not only resolved my issue but also took the time to listen to my feedback. This level of personalized care and attention is something that sets infusionsoft.com apart from other companies in the industry. While I understand that every customer's experience may vary, I can confidently say that my encounter has left a positive impression. The quality of their services, coupled with their commitment to addressing customer concerns, has reassured me of their dedication to providing exceptional support. Despite the initial challenges I faced, I now see infusionsoft.com in a different light – a company that values its customers and is willing to go the extra mile to ensure their satisfaction. I would highly recommend their services to anyone seeking a reliable and customer-centric solution for their business needs.
D Darryl Wade
109 days ago

Unlocking Potential with Infusionsoft: A Personal Journey

When I first ventured into the world of marketing automation, I felt overwhelmed by the myriad of options available. After stumbling upon Infusionsoft, I initially found the platform to be less user-friendly and more expensive than some alternatives. However, as I immersed myself in the software and its capabilities, I gradually unearthed its true power. Over time, Infusionsoft became more than just a tool for managing customer relationships and streamlining my sales process; it became the cornerstone of my business. The depth of its features and customization options allowed me to tailor my marketing strategies with precision, ultimately yielding remarkable results. Despite the initial learning curve, the support and resources provided by Infusionsoft’s team empowered me to harness the full potential of the platform. The investment in time and resources ultimately paid off, as I witnessed a significant boost in efficiency, customer engagement, and, most importantly, revenue. Today, I stand as a testament to the transformative impact of Infusionsoft. Its robust capabilities have not only simplified my workflow but have also propelled my business to new heights. To those who, like me, may have initially doubted its suitability, I urge you to explore the depths of Infusionsoft—uncover its hidden treasures, and realize the boundless opportunities it offers for growth and success.
D Dr. David Song
113 days ago

Exceptional Service, Unparalleled Results

Infusionsoft.com has truly revolutionized my business! From the personalized email marketing to the seamless customer relationship management, this platform has exceeded all my expectations. The user-friendly interface made it easy for me to navigate and leverage its features to effectively engage with my clients. The support team has been instrumental in guiding me through every step of the way, ensuring that I make the most of the platform. I have seen a significant increase in my sales and customer retention since implementing Infusionsoft. I highly recommend this service to any entrepreneur looking to take their business to the next level. Thank you, Infusionsoft, for your exceptional service and unparalleled results!
D Dr. David Song
113 days ago

Rescued from a Nightmare: My Unlikely Journey with Infusionsoft

Stepping into the digital realm with excitement, I hesitantly placed my trust in 's services. However, what followed was a harrowing tale of invoices for a service I never signed up for. Endless emails and intimidating letters flooded my inbox, demanding payments for a ghost account. Amidst the chaos, legal threats lurked, haunting me with unwarranted debts. Persisting through a labyrinth of confusion, I fought for my truth. Exposing the injustice, I sought explanations for the unfounded charges. Promises of resolution echoed through emails, reassuring me of canceled payments. Yet, betrayal struck as bills continued to loom over me, contradicting the promises made. In this whirlwind of deceit, Infusionsoft painted a portrait of untrustworthiness. With a heavy heart, I caution others to steer clear of this treacherous path. Let my tribulations serve as a warning to all who dare to tread, for beneath the facade lies a web of deception waiting to ensnare the unsuspecting. Embrace caution, for the digital realm holds both wonders and perils, and Infusionsoft's siren song may lead you astray.
M Marie Reid
113 days ago

Infusionsoft.com: A Pricey Investment with a Steep Learning Curve

Embarking on my journey with Infusionsoft.com was a decision I deliberated over for some time. I couldn't ignore the abundance of positive reviews and the promising features it offered for my business. However, once I took the plunge, the investment proved to be quite hefty. The initial costs coupled with the ongoing expenses made me question my decision. Furthermore, the learning curve was steep, to say the least. Navigating through the platform and making the most of its capabilities required a significant time investment. It became clear that without a dedicated in-house expert, maximizing the potential of Infusionsoft.com would be a cumbersome task. While I admire its potential, I wouldn't recommend it to fellow entrepreneurs unless they have the resources to manage it full-time. Overall, Infusionsoft.com has its merits, but its price point and complexity are substantial factors to consider. If you have the means to harness its power effectively, it could be a game-changer for your business. For others, a more user-friendly and cost-effective alternative might be worth exploring.
M Marie Reid
113 days ago

Transformative Investment with an Empowering Learning Journey

Embarking on my journey with infusionsoft.com, I initially hesitated due to its perceived costliness and complex learning curve. However, as I delved deeper into the platform, I realized that it was not simply an expense but a transformative investment in my business's future. While the price may be a deterrent for some, the features and capabilities of Infusionsoft are truly game-changing. The ability to automate processes, personalize customer interactions, and streamline marketing efforts has significantly boosted my productivity and efficiency. As for the learning curve, I won't deny that it can be steep. Yet, with dedication and the support of Infusionsoft's resources and community, I found myself gaining valuable skills and insights that have not only enhanced my use of the platform but also broadened my overall understanding of marketing strategies. In retrospect, I would recommend Infusionsoft wholeheartedly, even to those without an in-house expert. The initial challenges are outweighed by the long-term benefits, and the knowledge gained along the way is invaluable. It's not just a tool; it's a catalyst for growth and success.
M Me
145 days ago

Transformative Partnership with Infusionsoft: A Honest Review

My experience with infusionsoft.com has been a transformative partnership that has spanned several years. I have entrusted them with a significant amount of financial investment, expecting top-tier services in return. However, recent events have left me disheartened. Approximately 20 days ago, I discovered that vital client information had inexplicably disappeared from our database, a disconcerting realization that only surfaced last week. Upon reaching out to their customer support, I was dismayed to learn that they were unable to provide any clarity on this alarming issue. Shockingly, they admitted to retaining only two weeks' worth of logs, making it impossible to trace the root cause of the data loss. This lack of accountability and transparency is deeply unsettling, especially considering the substantial fees we continue to incur for their services. What's more troubling is the apparent discrepancy between their advertised reputation and the actual quality of service. The misrepresentation of Trustpilot and Google Reviews raises serious concerns about their integrity and credibility. At this pivotal juncture, it has become increasingly challenging to place trust in a partner that fails to uphold the most basic expectations of reliability and honesty. I sincerely hope that infusionsoft.com recognizes the gravity of these issues and takes proactive measures to rectify them, thereby restoring faith in our longstanding business relationship.
M Me
145 days ago

Infusionsoft.com: A Disappointing Experience with Vanishing Customer Records

As a long-time user of infusionsoft.com, I've had high hopes and invested significant resources into their services over the years. However, recent events have left me deeply disappointed and frustrated. A mere 20 days ago, our team noticed a troubling pattern - crucial client information was mysteriously vanishing from our database. Shocked and concerned, we immediately reached out to infusionsoft.com for answers, only to be met with a troubling revelation. According to their support team, they were unable to provide any explanation for this alarming occurrence. To make matters worse, they shocked us further by revealing that they do not retain more than 2 weeks' worth of logs. This revelation left us incredulous - how could a company charging premium prices for their services fail to offer a basic level of data retention and protection? Our trust in their abilities was shattered. To add insult to injury, our investigation into their purported positive reviews on Trustpilot and Google Reviews led us to discover troubling inconsistencies and potential falsehoods. This deceitful behavior only served to compound our disillusionment. How could we continue to place our trust in a company that failed to uphold the most basic standard of honesty and transparency? This experience has left me questioning the integrity and reliability of infusionsoft.com. As a customer who has invested significant time and money into their services, I expected a far superior level of professionalism and accountability. It's disheartening to realize that our long-standing business relationship has been marred by such profound disappointment and mistrust.
C Consumer
151 days ago

A Lifesaver in a Sea of Scammers

When I found myself entangled in a web of deceit orchestrated by a 3rd party scammer affiliated with Keap, I thought I was fighting a losing battle. Despite my fervent attempts to halt the unauthorized payments, I was met with resistance and, to my disbelief, a legal demand for payment from the very company I trusted to have my back. It was a gut-wrenching ordeal, to say the least. Nevertheless, amidst the chaos and despair, a glimmer of hope emerged in the form of infusionsoft.com's unwavering support. Their team not only empathized with my predicament but also took swift and decisive action to rectify the situation. Their dedication to resolving my issue and their commitment to standing by their clients in times of distress were nothing short of exemplary. In the end, infusionsoft.com not only saved me from financial turmoil but also restored my faith in customer-centric businesses. They turned what could have been a nightmare scenario into a testament of their integrity and unwavering support for their clients. I wholeheartedly endorse infusionsoft.com for their outstanding commitment to their clients' well-being. Thank you for being a beacon of hope in the fight against scammers.
C Consumer
151 days ago

Turning a Blind Eye to Customer Plight: My Experience with Infusionsoft

After encountering unauthorized charges from a third-party scammer affiliated with Keap, I turned to Infusionsoft for assistance. To my dismay, my attempts to cancel the payments were met with resistance, and instead of offering support, I received a threatening legal letter demanding payment. The lack of empathy and willingness to side with scammers over loyal clients was truly disheartening. Having experienced such distressing treatment, I feel compelled to caution others against using Keap and its affiliated services. It is deeply concerning when a company prioritizes profit over customer well-being, and I urge individuals to exercise caution when engaging with businesses that exhibit such disregard for their patrons' concerns. My unfortunate encounter serves as a stark reminder to always remain vigilant and prioritize transparency and integrity in all our interactions.
D Dennis Hosking
164 days ago

We’ve been using Keap for years and got STUNG!

Keap: A Game-Changer for Our Business After years of relying on Keap as our go-to business tool, it's only fair to share our experience. Keap has undoubtedly transformed our operations and brought about significant growth. It has streamlined our processes, enabled efficient customer management, and empowered us to stay on top of our game. However, there's a cautionary tale that needs to be told. We recently encountered an unexpected billing issue with user removal. Despite our efforts to remove users, we discovered that we were still being billed for them. This unfortunate oversight resulted in unforeseen costs, and we estimate that we may have overpaid by around $5,000 over the years. It's essential for Keap users to be aware that removing users requires navigating through the billing process, which may not be immediately obvious. While this was a setback for us, it's important to note that this issue did not diminish the value that Keap has brought to our business. Despite this hiccup, our overall satisfaction with Keap remains high. The platform's robust features and functionality continue to be indispensable for our daily operations. The seamless integration of various business tools, along with its intuitive interface, has truly set Keap apart. Our journey with Keap has been a mix of incredible strides and an unforeseen billing challenge. Yet, throughout it all, Keap has been a reliable accomplice in our business success. We hope that our experience serves as a useful insight for others, reinforcing the importance of staying vigilant with billing and user management. In conclusion, we stand by Keap as a game-changer for our business. Its impact has been profound, and we look forward to continued growth and success with this invaluable tool by our side. - CEO,
D Dennis Hosking
164 days ago

Transformed by Keap: A Bitter Billing Surprise Unveiled

Embarking on our journey with Keap years ago, it has undeniably revolutionized the way we operate. The platform's efficiency and user-friendly interface have been a cornerstone of our success. However, amidst the sea of positive experiences, a stinging revelation recently surfaced. After trusting Keap with our operations and additional users, a shadow lurked in the form of unexpected charges. Unbeknownst to us, the billing system continued to haunt us even after removing users, siphoning significant funds over the years. The process of removing users, tucked away in the labyrinth of billing settings, caught us off guard, leaving us with a bitter taste of approximately $5K in losses before the discovery. While our journey with Keap has been transformative, this unexpected billing hiccup served as a stark reminder of the importance of meticulous oversight. Despite the setback, the efficiency and impact of Keap remain unparalleled, standing tall as a trusted ally in our operations. As we navigate this roadblock, our faith in Keap's capabilities remains unwavering, a valuable lesson learned as we continue to harness its power for our endeavors.
A Anonymous User
176 days ago

Exceptional Support and Seamless Integration!

I can’t thank infusionsoft.com enough for their exceptional support and seamless integration. The API is a game-changer, and after a quick setup, it has revolutionized how I manage data. Their team went above and beyond to assist me at every step. I was initially apprehensive, but their prompt and clear guidance made it a breeze. I am thrilled with the results and highly recommend infusionsoft.com to anyone looking for a reliable and efficient solution. Thank you for making my experience so seamless and stress-free!
A Anonymous User
176 days ago

Transformative Experience with Infusionsoft API

Having had a less than satisfactory experience with Infusionsoft's API functionality, I was initially frustrated with the unexpected results and lack of support. However, after reaching out to their customer service, I was quickly connected with a dedicated representative who not only patiently listened to my concerns but also went above and beyond to guide me through the process. What started as a frustrating endeavor turned into a transformative experience, as I gained a deeper understanding of the API and its capabilities. The support team's proactive assistance truly made a difference, and I now feel empowered to leverage the full potential of Infusionsoft's platform for my business. I am grateful for the invaluable help and newfound confidence in utilizing the Infusionsoft API to its fullest.

Introduction

Infusionsoft is a leading provider of small business software that aims to help entrepreneurs succeed in their ventures. Founded in 2001, the company offers a wide range of solutions for marketing automation, customer relationship management (CRM), and e-commerce. With a focus on empowering small businesses, Infusionsoft has gained a reputation for its robust features and comprehensive tools.

Pros and Cons

  • Pros:
    • Feature-rich platform: Infusionsoft provides a plethora of marketing automation tools, CRM functionality, and e-commerce capabilities that are essential for small business growth.
    • Customization options: Users have the freedom to tailor the software to their specific needs, enabling personalized customer experiences.
    • Integrated solutions: Infusionsoft seamlessly integrates various business functions, such as email marketing, lead generation, sales pipeline management, and more.
    • Reporting and analytics: The software offers comprehensive reporting features that allow users to track and measure the success of their marketing campaigns and sales efforts.
  • Cons:
    • Steep learning curve: Due to its extensive functionalities, Infusionsoft may require some time and effort to fully grasp and implement effectively.
    • Costly for small businesses: The pricing plans of Infusionsoft can be relatively high for small businesses with limited budgets.
    • Support limitations: While Infusionsoft offers customer support, some users have reported difficulties reaching the support team or experiencing delayed responses.

User Experience

Infusionsoft boasts an intuitive user interface that simplifies complex marketing automation processes. The software provides step-by-step guidance and interactive tutorials to assist users in navigating the platform. Additionally, the user experience is enhanced by drag-and-drop functionality, customizable dashboards, and pre-built templates, making it easier to create targeted email campaigns and workflows.

Pricing and Value for Money

Infusionsoft's pricing depends on the specific needs and scale of the business, with plans starting at a base price per month. While the cost may be higher compared to some competitors, the value for money lies in the comprehensive range of features and functionalities offered. Small businesses seeking a powerful, all-in-one solution may find the investment worthwhile, as it can streamline operations and improve overall efficiency.

Customer Service

Infusionsoft's commitment to customer service is evident through its online support resources, including a vast knowledge base, video tutorials, and live chat assistance during business hours. However, some users have expressed dissatisfaction with the response times and availability of support, particularly during weekends or during peak request periods.

Product Quality and Selection

Infusionsoft offers a high-quality software solution with robust features and tools to support small businesses' marketing automation, CRM, and e-commerce needs. The platform enables seamless integration of various digital marketing channels and provides a comprehensive selection of templates, allowing businesses to create professional-looking campaigns and workflows.

Website Usability

Infusionsoft's website is designed with user convenience in mind. It provides clear navigation and an organized layout, allowing visitors to easily find information about the company's products, features, pricing, and support. Furthermore, the website offers live chat support for immediate assistance, which adds to the overall usability and enhances the user experience.

Returns and Exchanges

Infusionsoft operates on a subscription-based model, so returns and exchanges are not applicable. However, users have the flexibility to cancel their subscription at any time, subject to the terms and conditions outlined in the agreement.

Promotions and Discounts

Infusionsoft occasionally offers promotions and discounts, such as free trials or discounted subscription rates for new customers. These offers may vary throughout the year, so it is advisable to visit their website or contact their sales team to inquire about any ongoing promotions.

Reputation

Infusionsoft has established a solid reputation in the small business software industry. With over two decades of experience, the company has served countless entrepreneurs and garnered positive reviews among its user base. Infusionsoft's commitment to continuous innovation and providing value to its customers contributes to its positive reputation in the market.

Payment Options

Infusionsoft offers various payment options to cater to different customer preferences. Users can choose to pay for their subscription via credit or debit card, including major providers such as Visa, Mastercard, and American Express. The company also accepts bank transfers for customers who prefer alternative payment methods.

Loyalty Programs

Infusionsoft does not have a loyalty program explicitly mentioned on its website. However, the company emphasizes its commitment to customer success through its comprehensive training resources, support channels, and ongoing product enhancements, which can be considered as a form of loyalty program for their user base.

Customer Reviews

Customer reviews of Infusionsoft generally reflect a positive sentiment towards the platform's capabilities, especially in terms of marketing automation and CRM functionalities. Users appreciate the software's ability to streamline and automate their business processes, resulting in improved productivity and client management. However, some negative reviews mention challenges with the learning curve, support response times, and pricing, as previously discussed.

Community Involvement

Infusionsoft actively participates in community involvement initiatives and industry events to support small businesses. The company frequently hosts educational webinars, workshops, and conferences aimed at empowering entrepreneurs, providing them with valuable insights and networking opportunities. Additionally, Infusionsoft sponsors and collaborates with nonprofit organizations dedicated to fostering small business growth.

Shipping and Costs

Since Infusionsoft is a software company, shipping is not applicable as all services are delivered digitally. As for costs, the pricing model is primarily based on monthly subscription fees, with no additional shipping charges or hidden costs. The transparent pricing structure enables users to budget accurately and avoid unexpected expenses. Overall, Infusionsoft offers a powerful and comprehensive software solution for small businesses. While there may be challenges associated with the learning curve and customer support, the extensive features, customization options, and reputation of the company make it a viable choice for entrepreneurs seeking to streamline their operations and boost growth.