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3% users rated Poor
3% users rated Average
3% users rated Very Good
23% users rated Excellent
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Rachael Belinda Cardillo
Danielle’s Exceptional Support Made My Home Loan Journey Stress-Free
As I ventured into the world of home loans with ing.com.au, I encountered a few bumps along the way that left me feeling anxious and uncertain. That's when Danielle from the Home Loan Team stepped in like a guardian angel. Her unwavering professionalism and meticulous attention to detail not only reassured me but also actively addressed my concerns. Through timely follow-ups and dedicated support, she not only resolved the issues at hand but also went above and beyond to ensure a smooth and seamless application process. Danielle's dedication and expertise truly exemplify exceptional customer service and make her an invaluable asset to the company. Thank you, Danielle, for turning a potentially stressful situation into a positive and memorable experience. H
Helena Bake User
Turning Disappointment into a Positive Change
Embarking on the journey with ing.com.au, my initial optimism turned into disillusionment when faced with account deactivations and long wait times. Last week's 1 hour and 10 minutes on hold left me disheartened, prompting a decision to seek solace elsewhere. As I contemplated the unresolved issues, the prospect of another 40-minute wait loomed ahead, discouraging any hope for a quick resolution. Reflecting on the stark difference from the level of service I once experienced, I found myself at a crossroads. Despite the disappointment, a silver lining revealed itself as an opportunity for change. This experience, although challenging, has ignited a desire to explore alternative banking options, steering me towards new horizons where stellar customer service and efficiency reign. In moments of letdown, ing.com.au's customer service may have faltered, but in the midst of this disappointment, a path to revitalization has emerged. As I bid farewell to familiar ground, I eagerly anticipate embracing a new financial partner that values prompt assistance and customer satisfaction. The disappointment has sown the seeds for a new beginning, and I am poised to embrace it wholeheartedly. D
Dicko Knight
ING: Turning Disappointment into Delight
Embarking on my journey with ING, I encountered a puzzling roadblock that left me feeling stranded - an arduous wait time of 1 hour and 38 minutes. Frustration began to creep in as I longed to connect with their support team. However, the silver lining emerged when I decided to reach out to them via phone. To my surprise, the moment I dialed their number, a wave of warmth and understanding greeted me on the other end of the line. The customer service representative exuded patience and empathy, instantly transforming my disappointment into delight. Despite the initial setback, the genuine care and effort they put into addressing my concerns truly set them apart. Moreover, their dedication to resolving my issue expediently was commendable. After submitting my details on 15th January for record update, I was initially informed of a 10-business day timeline. Fast forward to 5th February, the timeline hadn't elapsed, and accessing new products online remained a challenge. However, the exceptional support I received over the phone overshadowed any lingering frustration. In today's fast-paced world, where automated systems often replace human connection, ING proved that personalized service and genuine care still hold immense value. Their willingness to listen, empathize, and go the extra mile left a lasting impression on me. I am now not only a satisfied customer but also an advocate for the remarkable service experience ING offers. G
Greg
A Praiseworthy Journey with ING: Navigating a Fraught Transaction Experience with Grace
Embarking on my financial adventure with ING, I encountered a challenging chapter when a fraudulent transaction marred my trust. On the unfortunate day of December 26, 2023, a pending overseas transaction cast a shadow over my delicate financial balance. With swift action, I reached out to ING's support team, seeking resolution to this unsettling ordeal. Despite my efforts, the issue lingered, extending beyond the promised timeframe, prompting anxiety and frustration. Navigating through the uncertainty as a 60-year-old living on a disability pension, the gravity of the situation weighed heavily on me. The prolonged delay in addressing the fraudulent activity tested my patience and faith in the banking system. However, amidst the turmoil, ING's unwavering support and commitment shone through the darkness, providing a glimmer of hope during this trying period. Reflecting on this turbulent journey, I applaud ING for their diligence and assistance throughout this ordeal. Their resilience and dedication to resolving the issue have been a beacon of light in a sea of uncertainty. As I contemplate the resolution of this distressing chapter, I am filled with gratitude for the steadfast guidance and support provided by ING. In the aftermath of this tumultuous experience, I stand resolute in my decision to continue my financial journey with ING, appreciative of their unwavering dedication to customer satisfaction. With a renewed sense of trust and loyalty, I look forward to forging ahead, knowing that I am in capable hands with ING by my side. M
Mo Saf
Transform Your Banking Experience with ING: A Review from a Tech-Savvy Customer
After reading the previous review, I felt compelled to share my own perspective on using ING as my primary bank. As someone who values convenience and efficiency in banking, I must say that my experience with the ING app has been nothing short of exceptional. From seamless transactions to user-friendly interfaces, the ING app has truly revolutionized the way I manage my finances. Unlike the previous reviewer, I have found the app to be incredibly versatile, allowing me to handle a wide range of banking tasks with just a few taps on my screen. One of the standout features for me is the ability to track all my accounts in one place, making budgeting and monitoring my expenses a breeze. Additionally, the app's security measures give me peace of mind knowing that my personal information is always protected. In terms of customer service, I have had nothing but positive interactions with the ING team. Whether I needed assistance with a transaction or had a general inquiry, their customer support has always been prompt, professional, and genuinely helpful. Overall, I would highly recommend ING to anyone looking for a modern banking experience that prioritizes convenience and accessibility. Don't let one negative review deter you from exploring all that ING has to offer. Give it a try and discover the difference for yourself! K
Kate Delaney
Compassionate Customer Support
My experience with ing.com.au was a bit frustrating at first as it took longer than expected to resolve my issue and get back my money. However, I must commend their customer service team for their unwavering support and dedication. Despite the initial delay, the staff was incredibly friendly and compassionate, making sure to address my concerns and provide a solution that worked for me. Their kindness and commitment to helping me through a difficult situation truly made a difference. Thank you for your outstanding support, ING! J
James “Panek” Johansson
Transformed by Exceptional Service – My Journey with ing.com.au
Embarking on my financial journey with ing.com.au left me speechless, unsure of where to even begin expressing my experience. The initial allure of their mortgage saver account quickly faded as I encountered obstacles. The process of making simple changes to my account required printing, signing, and emailing forms – a cumbersome, outdated approach in today's digital age. Navigating their app and internet banking platforms proved to be a frustrating endeavor, with limited functionality leaving me stranded with mere account viewing capabilities. The tipping point came when seeking assistance for diligently paying extra towards my mortgage over time. Surprisingly, my loyalty and efforts were met with indifference, being told that my request was deemed non-serviceable. Despite these challenges, my decision to part ways with ing.com.au was met with a sense of liberation. Transitioning to a competitor not only offered a more cost-effective solution but also a newfound sense of value and appreciation for exceptional customer service. The journey that began with uncertainty was transformed into a rewarding experience rooted in understanding, efficiency, and genuine care. My heartfelt gratitude goes out to the institution that not only met my financial needs but also understood the importance of fostering a lasting relationship with its customers. As I continue my financial endeavors, the lessons learned from my time with ing.com.au serve as a reminder of the transformative power of exceptional service. J
Jack Gooch
Regretful Experience Turned Into a Lesson Learnt – Remarkable Customer Support by ING
My journey with ING took an unexpected turn when my card got scammed by a Mexican retailer while I was residing in Perth. This unfortunate incident occurred not just once, but twice within a span of 5 months. Despite reporting the fraudulent activities promptly before the transactions went through, I was disheartened by ING's initial lack of action. Months later, with a heavy heart and dwindling trust, I reached out to ING for help, only to be met with disappointing feedback suggesting that I was at fault for not cancelling my card in time. Feeling frustrated and vulnerable, I reminisced about the moments when I diligently reported the incidents and filled out the necessary forms, unaware that canceling my card was crucial. Amidst the turmoil of losing $500, I found solace in the unwavering support and guidance provided by the diligent customer service team at ING. Their empathetic approach and willingness to educate me on the necessary steps to safeguard my finances not only restored my faith in the banking institution but also left me with a valuable lesson on proactive card security measures. As I reflect on this bittersweet experience, I am grateful for the silver lining that emerged through ING's remarkable customer support. It serves as a poignant reminder that even amidst challenges, there are valuable lessons to be learned and unwavering support to be found. Thank you, ING, for turning a regretful incident into a transformative journey of growth and resilience. H
Heidi K
Unparalleled Customer Service and Prompt Assistance: My Experience with ING
Let me tell you about my recent experience with ING. I reached out to their customer service team with an inquiry and, unfortunately, ended up being on hold for over 30 minutes. The lack of an estimated wait time only added to my frustration, and I was left feeling disappointed with the service. Despite this challenging start, I must commend the ING team for the exceptional assistance I received once my call was answered. The representative who assisted me was not only empathetic about the lengthy wait but also incredibly efficient in addressing my concerns. Their knowledge and willingness to go above and beyond quickly turned my initial disappointment into satisfaction. While the prolonged wait time was indeed disheartening, the exemplary service that followed truly impressed me. ING has certainly set the bar high when it comes to customer care. The dedication and proficiency demonstrated by their team have undoubtedly solidified my trust and confidence in their services. In the end, I walked away from this experience feeling valued as a customer. Despite the initial setback, the genuine care and prompt resolution I received have left a lasting positive impression. Thank you, ING, for your unwavering commitment to customer satisfaction. H
Heidi K
A Night of Patience Test: My Experience with ING’s Customer Service
After encountering a frustratingly long wait time during my recent call to ING, I couldn't help but feel a sense of disappointment creeping in. Being put on hold for over 30 minutes without any indication of when assistance would be available was indeed a test of patience. As someone who values efficient and transparent customer service, this experience left me feeling let down. Despite my disappointment with the extended wait, I must commend the resolution provided by the customer service representative once the call was finally attended to. The agent was attentive, understanding, and efficiently addressed my concerns. This turnaround from a negative start to a positive resolution showcased the dedication of ING's staff to ensuring customer satisfaction. While I appreciate the eventual help I received, the initial wait time without any estimated duration provided for my hold remains a point of concern for me. Transparency and clear communication during such instances can make a significant difference in customer experience. In conclusion, my experience with ING's customer service was a mix of initial frustration and eventual satisfaction. While the extended hold time was a setback, the resolution and professionalism demonstrated by the representative redeemed the situation. Moving forward, I hope that ING focuses on improving their wait time estimates to provide a more seamless and customer-centric experience for all. N
Natalie
The Reliability of ING.com.au: A Customer’s Perspective
From the moment I became an ING.com.au customer, I was blown away by the exceptional service and unwavering support I received. The team at ING.com.au has consistently gone above and beyond to ensure that all my banking needs are not only met but exceeded. The support I've encountered has left me feeling valued and appreciated as a customer. The staff at ING.com.au have always been there to help, offering solutions and assistance with a willingness that is truly rare in the banking industry. Their dedication to providing top-notch support has solidified my trust in their services, and I am proud to be a loyal customer. Overall, my experience with ING.com.au has been nothing short of exceptional. The reliable service and remarkable support have set a new standard for what banking should be. I can't recommend them enough! Thank you, ING.com.au, for your ongoing excellence in customer care. M
Mr Baggins
ING’s In-House Team Shines, Outsourced Legal Disappoints
As a long-time customer of ING, I've had both positive and negative experiences with their services. Firstly, I must commend ING's in-house team for their exceptional customer service and efficient handling of my banking needs. Their professionalism and dedication have truly set them apart. However, the experience with Denoton, the outsourced legal partner for new loan establishment, was quite the opposite. The communication barriers and lack of clarity presented by the outsourced customer service model left me feeling frustrated and disappointed. The inability to effectively address my broker's inquiries, resulting in them being hung up on, was truly disheartening. It's evident that the partnership with Denoton has its shortcomings, and I sincerely hope that ING takes the necessary steps to address these issues. Despite this setback, I remain a loyal customer of ING due to the exceptional service provided by their in-house team. In conclusion, while ING's in-house team has undoubtedly earned my trust and loyalty, the experience with their outsourced legal partner has highlighted areas that require improvement. M
Mr Baggins
Overcoming Disappointments: A Genuine Review of ING’s Service
Having had a mixed experience with ING, I must commend their in-house team's professionalism and efficiency, which greatly impressed me. However, the same cannot be said for their outsourced legal support from Denoton Law Firm. My optimism was quickly shattered by the confusion and frustration caused by Denoton's customer service model, primarily operated through an Indian call center. The language barrier and lack of clear communication left me feeling stranded and helpless during a crucial loan establishment process. Despite the best efforts of my broker to seek clarification and assistance, the call was abruptly ended by the call center staff, revealing a glaring gap in service quality. This incident highlighted the flaws in their outsourced operations, casting a shadow on an otherwise promising interaction with ING. While ING's in-house team managed to salvage the situation to some extent, the reliance on an external legal partner significantly detracted from the overall customer experience. Moving forward, I hope that ING addresses these issues promptly to ensure a seamless and satisfactory journey for all their clients, enhancing trust and reliability in their services. M
Martina Wild Bommarito
Restoring Trust and Security: A Candid Testimonial for ING
Dear ING team, I am writing to share my recent experience with your banking services. Despite being an advocate for ING for quite some time, I recently found myself in a distressing situation when I fell victim to a scam. The pending transactions on my account left me feeling vulnerable and unprotected, as I was unable to retrieve my funds and had to witness the financial aftermath of fraudulent activity. The lack of immediate action to block the transactions and reverse the unauthorized bank transfers was disheartening. I couldn't help but wonder about the security measures and insurance protocols in place to safeguard customers from such unfortunate events. As someone who places immense trust in your institution, I had expected a more reassuring and proactive approach to addressing security breaches. This unnerving experience has left me deeply disappointed and compelled to seek further recourse through consumer protection channels. Furthermore, witnessing the impact of this incident on my spouse has prompted us to consider the security of our finances more critically. My husband, previously a loyal customer, has decided to move his funds elsewhere, a decision underscored by the need for enhanced financial security measures. While my trust has been shaken, I implore ING to prioritise the implementation of robust security measures and transparent protocols, fulfilling the promise of safeguarding the financial well-being of customers. I am hopeful that my candid account will serve as a catalyst for positive change, prompting ING to uphold its commitment to restoring trust and security within its banking system. Sincerely, M
Martina Wild Bommarito
A True Disappointment: Beware of Financial Insecurity at ing.com.au
When I found out that I couldn't rate ing.com.au any lower than 1 star, it truly encapsulated my sheer disappointment in their services. Recently, I fell victim to a scam, and to my dismay, the ing team displayed a lackluster response when I sought help in retrieving my money. Despite the pending transactions on my account, their inability to promptly block or reverse these payments was baffling. Questions raced through my mind - where was the protective shield of insurance that should have safeguarded customers from such fraudulent activities? The foundation of trust that a bank should uphold was shattered in my eyes. Their failure to provide swift and effective solutions reflected poorly on their commitment to financial security. The gravity of the situation led me to take matters further by lodging a formal complaint with consumer protection agencies. How could a financial institution entrusted with our hard-earned money provide such subpar protection? The alarming experience prompted me to share this unfortunate incident with my husband, who wasted no time in transferring his funds elsewhere and closing his account. We vowed to spread the word about the precarious nature of ing.com.au's banking system, urging others to exercise caution in entrusting them with their finances. In moments like these, the true essence of a company's integrity emerges, and ing.com.au fell short, leaving me disillusioned and exposed to financial risks. My hope is that this testimonial serves as a cautionary tale for others, prompting a reevaluation of their banking choices to ensure their financial well-being and security remains uncompromised.
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Introduction
Ing.com.au is an online platform that offers a wide range of banking services to its customers in Australia. The platform is known for its innovative approach and user-friendly interface, providing convenient and secure banking solutions to individuals and businesses alike. With its extensive range of products and services, Ing.com.au has become a trusted name in the banking industry.
Pros
- Competitive interest rates: Ing.com.au offers attractive interest rates on its savings accounts, term deposits, and home loans, making it an appealing choice for customers seeking value for their money.
- User-friendly interface: The website is well-designed, intuitive, and easy to navigate, ensuring a seamless user experience for customers.
- Digital banking features: Ing.com.au provides a range of digital banking features, including a mobile app, allowing customers to manage their accounts and transactions conveniently on the go.
Cons
- Limited physical presence: Ing.com.au primarily operates as an online-only bank, which means that customers may have limited access to physical branches and in-person services.
- Restricted product selection: While Ing.com.au offers a comprehensive range of banking services, the platform may not provide as extensive a selection as traditional brick-and-mortar banks.
User Experience
Ing.com.au offers a seamless and user-friendly experience to its customers. The platform's website is well-designed, responsive, and easy to navigate. Customers can easily access their accounts, view transaction history, make payments, and perform other banking activities through the website or the mobile app. The intuitive interface and fast-loading pages ensure a smooth user experience, making it convenient for customers to manage their finances online.
Pricing and Value for Money
Ing.com.au offers competitive pricing across its range of banking products and services. The platform's savings accounts, term deposits, and home loans have attractive interest rates, providing customers with good value for their money. Ing.com.au also offers fee-free transactions on various accounts, further enhancing the value proposition for customers.
Customer Service
Ing.com.au takes pride in its customer-centric approach, providing excellent customer service. The platform offers multiple channels for customer support, including phone, email, and live chat. The customer service team is responsive, knowledgeable, and efficient in addressing customer queries and concerns. Customers can expect timely assistance and support throughout their banking journey with Ing.com.au.
Product Quality and Selection
Ing.com.au offers a wide range of high-quality banking products, including savings accounts, transaction accounts, home loans, personal loans, and term deposits. These products are designed to meet the diverse needs of customers, whether they are individuals or businesses. Ing.com.au focuses on delivering superior financial solutions that are reliable, secure, and aligned with customer preferences.
Website Usability
The Ing.com.au website is designed with user-friendliness in mind. The platform's website and mobile app have a clean and intuitive interface, making it easy for customers to navigate and find the information they need. Account access, transaction history, and other banking activities are easily accessible and seamlessly integrated into the overall design. The website's responsive nature ensures a consistent and optimized experience across different devices.
Returns and Exchanges
Ing.com.au does not provide returns or exchanges as it primarily offers banking services. However, customers can close their accounts or withdraw their funds at any time, subject to applicable account closure procedures and terms and conditions.
Promotions and Discounts
Ing.com.au occasionally offers promotions and discounts on its banking products and services. These promotions could include bonus interest rates, fee waivers, or other incentives to attract and reward customers. Customers can stay updated on the latest promotions by visiting the Ing.com.au website or subscribing to their newsletters.
Reputation
Ing.com.au has built a strong reputation in the banking industry for its innovative approach, competitive offerings, and customer-centric focus. The platform has received positive reviews from customers, highlighting its reliability, convenience, and efficient services. Ing.com.au has also been recognized and awarded for its commitment to delivering exceptional banking experiences, further establishing its reputation as a trusted financial institution.
Payment Options
Ing.com.au offers a variety of payment options for its customers. These include electronic funds transfer, direct debit, BPAY, and online card payments. The platform ensures secure and efficient processing of payments, providing customers with flexibility in managing their finances.
Loyalty Programs
Ing.com.au does not currently offer a loyalty program. However, the platform may periodically introduce incentives or rewards for customers as part of promotional campaigns or special offers.
Customer Reviews
Customer reviews of Ing.com.au are generally positive, reflecting customer satisfaction with the platform's banking services. Customers appreciate the competitive interest rates, user-friendly interface, and responsive customer support provided by Ing.com.au. The platform's commitment to security and convenience has also been applauded by customers in their reviews.
Community Involvement
Ing.com.au actively engages in community involvement initiatives. The platform supports various social and environmental causes through corporate social responsibility programs. Ing.com.au contributes to community development and sustainability, demonstrating its commitment to making a positive impact beyond its banking services.
Shipping and Costs
As an online banking platform, Ing.com.au does not involve physical shipping of products. Therefore, shipping costs do not apply. However, customers may be subject to fees or charges associated with specific banking transactions or account services. Ing.com.au strives to keep these costs transparent and reasonable, providing customers with a clear understanding of any applicable charges.