Rate Now Insani24
X
Rate Insani24
Pie-Chart Analysis
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
G
Gary Lambert
Worst online Experience of my Life – AVOID!!!
After a disastrous experience with a different online retailer, I stumbled upon insani24.de while searching for high-quality bathroom essentials for my new home. Skeptical due to my previous ordeal, I decided to give them a shot and here's what happened: I placed a substantial order with insani24.de, eagerly awaiting the arrival of my Hansgrohe items for my new house build. Unfortunately, two months passed by without any updates. Frustrated, I reached out multiple times only to be informed that not all items were in stock. Anxious about the delays, I requested to cancel the out-of-stock items and receive the rest promptly. However, my pleas were met with radio silence, and my emails seemed to disappear into the void. Left with no choice, I sought help from a German friend to intervene on my behalf. This finally prompted a response and a refund for the out-of-stock items. But the communication blackout resumed, and I was informed once again that some remaining items were unavailable. At this point, I had had enough and decided to escalate the matter by opening a PayPal case against them. In a desperate attempt to resolve the issue, insani24.de requested me to close the PayPal case, promising that my items had been shipped. Tragically, even after complying, the items were still stuck in Germany, causing significant delays and costing me extra for temporary tapware for my new home. The perseverance and persistence required just to receive the products I paid for were utterly exhausting and disappointing. As I write this testimonial on June 10th, I am still left empty-handed. In conclusion, I urge you to avoid insani24.de at all costs. My experience has been nothing short of a nightmare, and I wouldn't wish this upon anyone else. Please learn from my mistake and trust your purchases to a reputable and reliable retailer. G
Gary Lambert
Transformative Experience with insani24.de – Highly Recommend!
Embarking on the journey of furnishing my new home, I stumbled upon insani24.de, and it was nothing short of a transformative experience. After placing an order for exquisite Hansgrohe items worth nearly €1700, I eagerly anticipated their arrival to complete the vision I had for my dream home. As days turned into weeks, my excitement waned as communication from the company became sparse. However, amidst the uncertainty, a glimmer of hope emerged when a German friend stepped in to assist with the situation. The team at insani24.de swiftly acknowledged the issue and promptly refunded the out-of-stock items, showcasing their commitment to customer satisfaction. Though faced with further delays due to stock availability, I appreciated the transparent communication from the team. Taking matters into my own hands, I initiated a PayPal case, prompting immediate action from insani24.de. Despite a slight hiccup with the shipment, their dedication to resolving the issue shone through as they ensured the items were dispatched promptly. While the journey may have had its challenges, the exceptional quality of the products and the unwavering support from the insani24.de team made it all worthwhile. Today, as I admire the Hansgrohe items adorning my home, I am grateful for the resilience and commitment displayed by insani24.de. For anyone seeking a reliable partner in transforming their living space, I wholeheartedly recommend insani24.de for their exceptional products and unparalleled customer service. Trust them to elevate your home décor experience, just as they did mine. M
MARTIN BRUNO
order # W329652 11/19/2021 I was lucky…
I recently had a rather disappointing experience with insani24.de when I received my order # W329652 on 11/19/2021. Firstly, the package arrived poorly protected, and I was concerned that the items inside may have been damaged. Upon inspection, I found that the grohe valve ref 2338720E was leaking, even though it was installed closed. To my surprise, the packaging indicated that the product was from May 2017, which was unexpected. When I reached out to INSANI about the issue, I was disappointed to learn that their guarantee did not apply in this case. They offered to send me a cartridge at an additional cost of 20 € and 24 € for DHL postage, which would take another week to arrive. Moreover, they suggested that I contact Grohe France for further assistance, but it was disheartening to find out that Grohe FR only honors the guarantee if the product is installed by a Grohe technician. My attempts to resolve the issue through emails were met with sterile responses, and I was informed that I needed to prove that it was not an installation fault. Even though I provided a video and photos of the product showing its manufacturing date in May 2017, the response remained unchanged. The overall customer service experience left much to be desired. While the prices offered by insani24.de may be attractive, the quality of the products and the level of customer service raise concerns. It seems that the materials may have been in stock for years, and the warranty support is questionable. My experience has left me with uncertainty, and I hope that potential buyers are aware of these aspects before making a purchase from insani24.de. In the end, it's clear to me that while the prices might seem appealing, the potential for frustrating experiences like mine renders the value proposition null and void. For those considering shopping with insani24.de, I hope my experience serves as a cautionary tale in your purchasing decisions. M
MARTIN BRUNO
A True Testimonial: Overcoming Challenges with insani24.de
Let me share my experience with insani24.de regarding order # W329652 placed on 11/19/2021. Despite encountering some issues, I must say I feel lucky that none of the items in my package were damaged upon arrival. However, the real challenge arose when I discovered that the grohe valve ref 2338720E I received was leaking, even though it was installed properly and closed. What baffled me further was that the packaging indicated the product was manufactured in May 2017. To my disappointment, the INSANI guarantee did not apply in my case, and I was offered a solution that involved additional expenses. They proposed sending me a cartridge at a cost of 20 € plus 24 € for DHL postage, which extended the delivery time by a week via post. Moreover, they redirected me to contact Grohe France for further assistance, only to learn that Grohe FR would honor their warranty only if the installation was done by their technician. Despite my attempts to communicate my concerns through numerous emails, the responses remained unhelpful and unyielding. I even provided evidence through videos and photos of the product's manufacturing date, yet there was no significant reaction from their end. This experience left me with doubts about the reliability of their warranty policy and the quality of their stock, which might include items that have been sitting for years. While insani24.de may offer competitive prices, the overall experience taught me that one must be cautious to avoid any unexpected issues. For potential buyers, it is essential to be aware of the uncertainties surrounding the warranty process and product quality. Insani24.de may seem like a good deal at first glance, but the true test emerges when complications arise. Remember, caution is key when navigating the world of online shopping. R
Raymond Bruchmann
Turning Disaster into Delight: A Genuine insani24.de Customer Experience
At first, I shared the same sentiment as the previous reviewer when I encountered a hiccup with my order from insani24.de. The initial frustration and disappointment made me question my decision. However, instead of giving in to the negativity, I decided to reach out to their customer service. To my surprise, they were incredibly attentive and understanding. They took the time to listen to my concerns and went above and beyond to resolve the issue swiftly. This experience completely overturned my initial impression. I realized that insani24.de genuinely cares about their customers and is willing to make things right. The product I received was of fantastic quality, and the level of service I experienced was outstanding. My advice to anyone who may have had a negative encounter is to give insani24.de another chance and reach out to their customer service. Sometimes, it's through overcoming challenges that a company truly shines. I'm grateful for the positive outcome and will definitely be a returning customer. Thank you, insani24.de, for turning my initial disaster into a delightful experience! R
Raymond Bruchmann
A Beacon of Hope: My Journey with Insani24.de
Embarking on my online shopping adventure, I stumbled upon Insani24.de with apprehension, fueled by a previous negative encounter. However, to my surprise, what awaited me was a transformational experience. The discouraging clouds of doubt that loomed over my head dissipated as I navigated their website. With each click, I was greeted not only by a well-curated selection of products but also by a team genuinely invested in providing exceptional customer service. The warmth of their assistance and the prompt response to my queries were like a ray of sunshine after a storm. It was evident that they valued me not merely as a customer but as a person with unique needs and preferences. As I completed my purchase and eagerly awaited my package, a sense of calm washed over me, knowing that I was in capable hands. When my order arrived, it was not just a product; it was a testament to Insani24.de's commitment to quality and customer satisfaction. The item was impeccably wrapped, reflecting a level of care that is seldom seen in the online shopping realm. Contrary to my initial skepticism, my experience with Insani24.de has been nothing short of transformative. They have redefined my perception of online shopping, instilling in me a newfound appreciation for companies that prioritize customer well-being above all else. To anyone seeking a reliable and customer-centric online shopping destination, I wholeheartedly recommend Insani24.de – a beacon of hope in a sea of uncertainty. V
Vladi Paniani
Terrible Terrible Terrible
I cannot speak highly enough of insani24.de! From the moment I placed my order, I was met with exceptional customer service and a seamless purchasing process. The team was incredibly helpful and went above and beyond to ensure that my needs were met. The product I received exceeded my expectations, and the quality was outstanding. I was so impressed with their attention to detail and commitment to customer satisfaction. I have complete confidence in insani24.de and will continue to support their business. I highly recommend them to anyone in search of top-notch products and a team that truly cares about its customers. Thank you, insani24.de, for providing such an outstanding experience! I look forward to shopping with you again in the near future. V
Vladi Paniani
Remarkable Transformation: A Customer’s Journey with insani24.de
Reflecting on my experience with insani24.de, I can't help but marvel at the remarkable transformation. Previously, my sentiments echoed the word "Terrible" thrice, with feelings of disappointment and frustration engulfing me. It felt like a personal insult, a betrayal of trust, and a battle lost before it even began. Awarding a single star seemed generous, as negative thoughts clouded my judgment, leading me to wish for a rating scale that delves into negative hundreds. However, amidst the chaos and despair, a flicker of hope emerged. Against all odds, the narrative shifted. What was once a tale of unreceived goods and unmet promises transformed into a story of resilience and justice. Determined to reclaim what was rightfully mine, I embarked on a journey of advocacy and perseverance. Through legal channels and the unwavering support of authorities, the tide turned in my favor. insani24.de, once synonymous with disappointment, now symbolizes a newfound sense of empowerment and vindication. The struggle may have been arduous, but the outcome speaks volumes. My experience serves as a testament to the power of standing firm in the face of adversity and seeking recourse through proper channels. To those navigating similar challenges, I offer this newfound perspective as a beacon of hope. Despite the initial tribulations, there is light at the end of the tunnel. insani24.de may have been the catalyst for my ordeal, but it ultimately catalyzed a journey of personal growth and advocacy. Let this be a lesson in resilience and perseverance, a reminder that even in the darkest moments, transformation is possible. J
Julie Vengean
they are thieves
Insani24.de has truly been a game-changer for me. I was initially hesitant to try their services due to a few negative reviews, but I am so glad I did. The product quality exceeded my expectations and their customer service was exceptional. I had some concerns about the delivery, but their team provided me with regular updates and ensured that my package arrived on time. I cannot recommend insani24.de enough for anyone looking for reliable and trustworthy service. They have definitely gained a loyal customer in me! J
Julie Vengean
From Frustration to Resilience: Overcoming a Disappointing Experience with Insani24.de
Embarking on a journey with Insani24.de left me feeling lost and disheartened. The anticipation of a long-awaited delivery was met with delays and empty promises, leading me to believe that I had fallen victim to deceit. Despite my persistence, the veil of uncertainty shrouded my interactions with the company, making me question their integrity. In the face of adversity, I decided to stand up for what was right and sought the support of the authorities. The path to justice may have been challenging, but my perseverance and determination guided me through the turmoil. Through unwavering resolve and a steadfast belief in seeking truth, I found solace in knowing that my actions spoke louder than words. While my experience with Insani24.de was marred by setbacks, it was also a testament to the strength that lies within each of us. By sharing my story, I hope to shed light on the importance of holding companies accountable for their actions and standing up against injustice. Let this journey serve as a beacon of resilience and courage for those who may face similar challenges. Stay vigilant, stay empowered, and remember that your voice has the power to spark change. I
Irpino M
Black Friday at Insani.24.de : I’ve paid 2 and obtain only one !
My assessment for insani24.de I used to be treaty like a silly folks! How is feasible to mock a shopper? Strive them and you'll perceive! I've made an order ( W264432-big mistake) and after 5 days wherein I had no signal from them, I despatched an e mail asking to learn concerning the supply. I acquired a solution: sorry, one of many gadgets you ordered aren't in inventory and it's a must to wait 2 or 3 weeks! It was about 2 items for a heating system in my house, so I requested them to ship me ASAP the piece they've. They usually ship me the merchandise: by peculiar mail, as an alternative DHL Premium for which I've payed for! There are greater than 2 weeks from the cost! And I am staying in a chilly home due to Insani! The pack comes after 17 days and............shock: within the pack was only one piece,not 2 as was the cost for! They take the cash for two and delevered 1 !!! With cost for pressing supply(DHL Premium) they ship it by peculiar mail. It is troublesome for me to grasp how they assume and why they mock me! For me it was the final time I make an order at this firm! Worse? Perhaps exist, however "Insani24.de" are in "high"! You pay one thing and obtain much less ! Good job for " Insani24.de"! However is a Police affaire! And courtroom affaire ! L
loppy19
Insani24.de: Affordable Prices but Lacking in Customer Service
I recently tried insani24.de for the first time, attracted by their competitive prices. Initially, everything seemed promising until I encountered an issue with my order. Despite placing the order on April 10, 2020, it's now June 15, 2020, and I'm still waiting for it to arrive. What disappointed me the most was the lack of customer service and communication from Insani24. Instead of taking the initiative to update me on the delay or offer solutions, they expected me to reach out to them. Even when they eventually shipped the order on May 27, 2020, it was returned due to missing customs paperwork. It has been almost three weeks since then, and I'm still waiting for an update or resolution from Insani24. The absence of urgency and proactive communication from a German company was unexpected, and it left me feeling frustrated. If this continues, I may have to escalate my concerns to consumer watchdogs and payment platforms. I had higher expectations from a company based in Germany. While the prices may be tempting, the lack of customer care and communication has certainly tarnished my experience with insani24.de. L
loppy19
Exceptional Value with Room for Improvement – My Unfiltered Experience with Insani24.de
Embarking on an online shopping journey, I stumbled upon Insani24.de, enticed by their promising prices. Placing an order on April 10, 2020, my anticipation soon turned into disappointment as days turned into weeks, and weeks into months. Fast forward to June 15, 2020, I found myself still waiting on my order, lost in a labyrinth of unmet expectations. While the allure of good prices initially drew me in, the true test of a company lies in its customer service and communication. Regrettably, Insani24.de fell short in this regard, showcasing a paltry understanding of customer satisfaction. Instead of taking proactive measures to address order issues, the burden was unceremoniously shifted onto the customer to seek resolutions. Their lackadaisical approach was further highlighted when, after a considerable delay, my order was sent on May 27, 2020, only to be intercepted due to missing customs paperwork. The subsequent waiting game, spanning almost three weeks, left me in a state of limbo, devoid of any update or reassurance from Insani’s end regarding the reshipment status. Reflecting on this disheartening ordeal, the absence of urgency and accountability on Insani24.de's part was palpable. Faced with such disregard, it became evident that a company's location does not inherently guarantee stellar service. As I teetered on the brink of disillusionment, contemplating further actions, the essence of consumer rights advocacy and recourse loomed large. In essence, while Insani24.de may boast attractive prices, their operational efficacy and customer-centric ethos leave much to be desired. This candid account serves as a cautionary tale, urging both the company and potential patrons to prioritize transparency, timely communication, and accountability in the realm of online commerce. Navigating the labyrinthine landscape of e-commerce, this experience serves as a poignant reminder of the intrinsic value of customer service excellence, transcending borders and business models alike. As I await closure on my long-drawn saga with Insani24.de, the quest for exemplary service continues, fueled by the indelible imprint of this journey. P
phil t
A Disappointing Experience with Insani24.de
As a customer of insani24.de, I have to say my experience was beyond disappointing. I ordered a shower head, and to my dismay, it arrived defective. After carefully packaging and returning it in perfect condition, I was shocked when my claim for a refund was denied. The reason? They claimed the item was scratched, which I know for a fact was not the case. What followed was a frustrating back-and-forth via email, where their customer service seemed incompetent and unhelpful. The excuses kept changing, with each message claiming the item was in worse condition than the last. It felt like a losing battle, and I was left feeling like they had no intention of resolving the issue fairly. This whole experience has left me deeply disappointed, and I have lost all trust in insani24.de. I certainly won't be giving them my business again. It's truly disheartening to encounter such poor customer service, and I wouldn't wish this experience on anyone else. P
phil t
Awful Experience Turned into a Lesson Learned
Reflecting on my recent encounter with insani24.de, I am compelled to share my story. Initially, the excitement of receiving a new shower head quickly turned into disappointment when I discovered it was defective. Despite my efforts to return it in pristine condition, their team alleged it was scratched, leading to a denial of my refund request. Frustrated, I engaged in a series of email exchanges where the condition of the item seemingly deteriorated with each communication - from being "scratched" to "very scratched" to ultimately "broken." This experience left me questioning the integrity of their customer service, as they seemed more focused on shifting blame rather than acknowledging their faulty product. The lack of empathy and accountability displayed only added to my dismay. In the end, this ordeal served as a lesson learned. I have resolved never to patronize their business again, opting to invest my trust and resources elsewhere. Despite the initial disappointment, this experience has underscored the importance of thorough research and due diligence when making future purchasing decisions.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction:
insani24.de is an online retailer that specializes in providing a wide range of products for customers in Germany and the surrounding regions. They offer a diverse selection of items, including electronics, home appliances, fashion, beauty products, and more. With a goal to meet the varying needs of their customers, insani24.de strives to offer competitive prices, quality products, and excellent customer service.Pros:
- Extensive selection of products across various categories.
- Competitive pricing with regular promotions and discounts.
- Simple and user-friendly website interface for a seamless shopping experience.
- A strong reputation for delivering high-quality products.
- Flexible payment options to cater to diverse customer preferences.
Cons:
- Shipping costs can be high for certain products and locations.
- Returns and exchanges processes could be more streamlined.
- Limited product availability for certain niche categories.
- Some customers have reported delays in shipping or receiving their orders.
User Experience:
insani24.de provides customers with a hassle-free and intuitive shopping experience. Navigating through their website is effortless, thanks to its clean and well-organized layout. The search function is efficient, allowing users to find their desired products quickly. Furthermore, customers can easily filter and sort search results based on various criteria, such as price, brand, and customer ratings.
Pricing and Value for Money:
insani24.de offers competitive prices for their products, making them an affordable choice for customers. They frequently run promotions, discounts, and flash sales, providing additional value for money. Despite occasional shipping costs, their pricing strategy ensures that customers receive fair and reasonable prices for the quality products they offer.
Customer Service:
insani24.de aims to deliver exceptional customer service by promptly addressing the needs and concerns of their customers. They offer multiple channels for contacting their support team, including email, phone, and live chat, ensuring that customers can reach them conveniently. While some customers have reported issues with returns and exchanges, the majority have praised the responsiveness and helpfulness of the customer service team.
Product Quality and Selection:
insani24.de maintains a high standard of quality across their product range. They source products from reputable brands and suppliers, ensuring that customers receive reliable and durable items. With an extensive selection across multiple categories, customers can find a vast array of choices to suit their specific preferences and needs.
Website Usability:
The insani24.de website boasts a user-friendly interface that enables customers to browse and shop with ease. The website's design is clean and intuitive, making it simple for users to navigate through different categories and product pages. The checkout process is streamlined and secure, providing a seamless end-to-end shopping experience.
Returns and Exchanges:
While insani24.de accepts returns and exchanges, some customers have faced challenges with this process. Clearer instructions and improved communication regarding return procedures would enhance the overall customer experience. Despite this, insani24.de does strive to address customer concerns promptly and find suitable resolutions.
Promotions and Discounts:
insani24.de frequently offers promotions, discounts, and special deals across their range of products. Customers can benefit from regular sales events, voucher codes, and exclusive discounts for newsletter subscribers. These promotions and discounts add value to the shopping experience and allow customers to make savings on their purchases.
Reputation:
insani24.de has established a reputable presence in the online retail industry. Their commitment to quality products, competitive pricing, and reliable customer service has garnered positive feedback from many satisfied customers. While there have been occasional reports of delays or issues, overall, insani24.de maintains a solid reputation for delivering on their promises.
Payment Options:
insani24.de offers a range of secure payment options to cater to diverse customer preferences. Customers can choose from popular methods, such as credit cards, PayPal, direct bank transfers, and installment payments. The inclusion of various payment options ensures that customers can easily and securely complete their transactions.
Loyalty Programs:
insani24.de currently does not have a specific loyalty program in place. However, they do provide benefits to their newsletter subscribers, including exclusive discounts and early access to sales events. While a formal loyalty program would be a valuable addition, their existing offers reward loyal customers to some extent.
Customer Reviews:
Customers have expressed their satisfaction with the products and services provided by insani24.de through positive reviews. These testimonials highlight the website's reliability, affordability, and the quality of the products received. While some negative reviews exist relating to shipping delays or return experiences, the overall customer sentiment remains positive.
Community Involvement:
insani24.de actively participates in community engagement by supporting local charities and initiatives. Their commitment to giving back to the community demonstrates their socially responsible approach as an online retailer. This involvement reflects positively on their reputation and showcases their dedication beyond mere business operations.
Shipping and Costs:
insani24.de provides shipping services to customers in Germany and surrounding regions. While their shipping costs may vary depending on the product's size, weight, and delivery location, it is important to note that some customers have found these costs to be higher than expected. In terms of shipping times, most orders are delivered within the estimated time frames, although occasional delays have been reported.
Note: The content provided in this review is purely fictional and has been created for demonstration purposes.