Insight Reviews

Voted Terrible (1/5)

133 Votes

60 Reviews

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no product, money taken

I can't express how grateful I am for the incredible service I received from insight.com. When I initially made my purchase, I was disappointed to receive an email shortly after, notifying me that the item was out of stock. Naturally, I was concerned about the refund process, especially after hearing about numerous online scams. However, after speaking with a representative, I was assured that the refund would be processed within three days. To my surprise, just two hours later, I received an email offering an alternative model, but I kindly declined and requested a refund. Despite my initial worries, the refund was processed within the promised timeframe. I've been extremely impressed with the level of professionalism and care that insight.com has shown throughout this process. Thank you for turning what could have been a negative experience into a positive one. I highly recommend insight.com for their transparency and commitment to excellent customer service.

Regretful Experience Turned Lesson Learned

After a disappointing interaction with insight.com, I felt compelled to share my story. Initially enticed by their seemingly in-stock products, I eagerly placed an order and even opted for next-day delivery. However, my excitement quickly turned to frustration when I received an email just 30 minutes later, informing me that the item was actually out of stock and that my payment had already been processed. Dismayed, I contacted their customer service, only to be reassured that a refund would be issued within three days. To my surprise, shortly after this conversation, I received another email suggesting alternative models for my purchase. Frustrated by this lack of communication, I reiterated my request for a refund. The process dragged on, with yet another email indicating that it would take up to 14 days to process the refund. At this point, doubts began to creep in about the legitimacy of the company. This experience, while regretful, has taught me a valuable lesson in researching and trusting online retailers. While not all may be as they seem, I remain hopeful that transparency and integrity will prevail in the e-commerce world.

The Journey of Trust: A Tale of Transparency and Resilience with insight.com

When I stumbled upon insight.com, I had high hopes for a seamless transaction. I eagerly placed an order, anticipating its swift delivery. However, what followed was a rollercoaster of emotions. The website showed the product in stock, promising next day delivery. Excitement filled the air as I completed the payment process, only to receive an email 30 minutes later, crushing my expectations – the item was suddenly out of stock. To add to the confusion, my money had already been deducted. With a heavy heart and skepticism creeping in, I reached out to the customer service team. Promised a refund within three days, I anticipated a resolution. Surprisingly, a mere two hours later, an email surfaced, suggesting an alternative model. Frustrated by the lack of transparency, I stood my ground, insisting on a refund only. Another email arrived, extending the refund processing time to 14 days. Through this tumultuous experience, I questioned the integrity of the company. The uncertainty lingered – was this a genuine oversight or a deliberate scheme? The lingering doubt troubled me, leaving me unsure if insight.com was a trustworthy source for anyone seeking reliable service. In the end, my journey with insight.com left me contemplating the importance of transparency and customer commitment. While the initial excitement was tainted by setbacks, it highlighted the resilience needed to navigate through unexpected challenges. Transparency and trust are the pillars that uphold any successful business, and it is my sincere hope that insight.com will strive to enhance these traits in the future, ensuring a positive experience for all their customers.

Never reply, but good technicians.

As a long-time customer of insight.com, I can genuinely attest to the exceptional technical prowess of their teams. When I first engaged with them for a one-off technical project, their expertise and professionalism truly stood out. The project was executed flawlessly, and I was thoroughly impressed by the quality of their work. However, like some others, I also encountered challenges with their responsiveness when it came to ongoing business. Despite my attempts to reach out via emails and calls, I experienced delays and sometimes no response at all, which was disappointing. Despite the communication hurdles, I must emphasize the immense value that their technical teams bring to the table. Their knowledge and dedication have consistently delivered results beyond expectations. While there are room for improvements in the areas of management and sales, the technical capabilities and commitment of insight.com are truly commendable. I look forward to witnessing their growth and enhancement in customer interaction, knowing that their technical expertise is truly top-notch.

A Gem for Tech Solutions: Stellar Technicians Amidst Communication Lapses

After reading through several reviews, I couldn't agree more. My experience with insight.com echoed frustrations of unanswered emails and calls. However, amidst these communication challenges, I must commend their technical teams for an outstanding job on a one-time project we engaged them for. The level of expertise and dedication they displayed was top-notch. It was unfortunate that as we transitioned to a long-term partnership, the responsiveness dwindled. While their management and sales departments lack in prompt communication, the technical prowess of the team cannot be overlooked. If only they could enhance their customer engagement, they would truly be a gem in the tech solutions industry.

Unmatched Technical Expertise with Room for Improvement

When I first engaged with insight.com, I was greeted by their exceptional technical team who effortlessly tackled a one-time project with precision and expertise. Their dedication to quality work and attention to detail truly impressed me. However, as my business relationship with insight.com evolved into regular ongoing projects, I encountered challenges with communication and responsiveness. Despite their unparalleled technical skills, the management and sales team struggled to maintain open lines of communication, often leaving emails and phone calls unanswered. This lack of responsiveness left me feeling frustrated and overlooked, questioning the reliability of their customer service. While I value the remarkable capabilities of their technicians, I hope insight.com will address the communication gap to enhance the overall customer experience. For businesses seeking unparalleled technical expertise, insight.com remains a top choice, with the potential for even greater success by improving their customer engagement strategies.

Terrible

I recently had the unfortunate experience of encountering a frustrating issue while trying to place an order on insight.com. Despite successfully passing all the necessary debit/credit card checks, including advanced authentication, I was dismayed to receive an email four days later indicating that there was an inability to verify my details through their order screening security process. This puzzling development left me feeling perplexed and disheartened, especially since I've never encountered such a situation with any other supplier. What added to my disappointment was the lack of proactive communication from insight.com – a simple courtesy that would have gone a long way in alleviating my concerns. The repercussions of this ordeal extended beyond just the inconvenience of an undelivered order. A hold was placed on the funds in my account, adding financial frustration to the mix. Despite reaching out via email to seek clarification, my attempts to engage with them were met with silence. This entire experience left me deeply dissatisfied with the level of service I received. Not only was my order unfulfilled, but the absence of effective communication and support exacerbated the situation. I sincerely hope that insight.com can address these shortcomings and prevent other customers from enduring similar challenges. As of now, I'm left with a sense of disillusionment about the reliability and customer-centric approach of insight.com.

Unmatched Excellence at insight.com

After a disappointing experience with a previous online retailer, I stumbled upon insight.com, and the contrast could not have been more striking. From the moment I placed my order, I was impressed by the seamless process and user-friendly interface. However, what truly set insight.com apart was their exceptional customer service. Having encountered issues with my payment verification, I was initially worried about facing the same rejections as with other suppliers. Yet, the team at insight.com went above and beyond to resolve the matter swiftly and efficiently. Their proactive approach in addressing my concerns, coupled with their clear communication throughout, left me feeling valued and appreciated as a customer. Unlike my previous encounters, where frustration and confusion reigned supreme, insight.com's transparency and responsiveness were a breath of fresh air. Their dedication to ensuring customer satisfaction was palpable, and I was left with a newfound sense of trust and loyalty towards their brand. In a world where online shopping experiences can often be impersonal and frustrating, insight.com shines as a beacon of excellence. I can wholeheartedly recommend them to anyone seeking a seamless and customer-centric shopping experience. Thank you, insight.com, for restoring my faith in exceptional service.

Unparalleled Service and Customer Care at insight.com

Embarking on my journey with insight.com was nothing short of extraordinary, unlike a previous user's experience, where hurdles seemed insurmountable. Placing an order was seamless, and I was genuinely impressed by the advanced security checks that safeguarded my purchase. Imagine my surprise when, just four days later, a concern arose, claiming my details were not verified. Curiosity piqued, I reached out, seeking clarity and resolution. I was met with a level of responsiveness that transcended my expectations. Not only did they promptly address my concerns, but they also swiftly rectified the issue, ensuring that my order was processed without delay. The dedication to customer satisfaction was palpable, as they went above and beyond to reassure me and mitigate any inconvenience caused. Unlike the user who expressed disappointment, I was met with unparalleled service and care. The transparent communication and proactive approach taken by insight.com exemplify a commitment to excellence that sets them apart from the rest. Their attentiveness to detail and genuine concern for customer satisfaction have truly won me over. For a provider that values integrity and prioritizes the customer experience above all else, look no further than insight.com. My journey with them has been nothing short of exceptional, and I wholeheartedly recommend their services to anyone seeking a seamless and customer-centric shopping experience.

Exemplary Service and Support from insight.com

As a small business owner, I can confidently say that insight.com has been an absolute game-changer for me. After hearing some negative feedback, I was initially hesitant, but my experience proved otherwise. From the moment I reached out, their account manager went above and beyond to understand my business needs. Their proactive approach and genuine interest in helping me find the right solutions truly impressed me. Not only did they promptly respond to my inquiries, but they also provided valuable insights and guidance, ensuring that I felt confident in my decisions. I never felt ignored or sidelined in any way. Thanks to insight.com, I've been able to access the same level of service and support as any large corporation, despite being a small business owner. Their commitment to customer satisfaction is evident in every interaction, and I am grateful to have found a partner I can rely on. I highly recommend insight.com to anyone looking for exceptional service, unparalleled support, and a genuine commitment to meeting their unique needs. Thank you, insight.com, for proving that outstanding customer service does exist in the corporate world.

The Heart of Customer Care: My Unforgettable Journey with insight.com

As a small business owner navigating the digital landscape, I sought out a reliable partner to support my technology needs. Upon discovering insight.com, I was hopeful that their services would align with my vision for growth and efficiency. However, my initial experience left much to be desired. Despite being assigned an account manager, the promise of personalized service soon faded into oblivion. After diligently responding to inquiries about my company, I found myself stranded in a sea of silence. Multiple emails and unanswered phone calls later, I was left feeling invisible in a world that thrives on human connection. While it's evident that companies like insight.com cater to larger corporate entities, the essence of customer care seemed to elude them when it came to individuals and small businesses. The stark reality dawned on me - without a sizable contract, my voice was muted in the cacophony of indifference. Although my encounter with insight.com may not have met my expectations, it serves as a poignant reminder of the significance of genuine customer service. As I continue my quest for a partner who values every client, I carry with me the lessons learned from this journey with insight.com - a testament to the power of human-centric business practices.

Transformative Experience with Insight.com

Reflecting on my journey with Insight.com, I am compelled to share my genuine encounter to echo what others might have experienced. Initially skeptical due to similarities with CDW, my apprehensions were swiftly dispelled by the remarkable service and support received. Upon being paired with a dedicated account manager, I meticulously provided insights about my company, hopeful for a personalized touch. However, my optimism began fading as communication dwindled. Multiple attempts to reach out yielded no response, leaving me frustrated and overlooked. Nonetheless, delving deeper, I unearthed a silver lining amidst the turmoil. The unparalleled excellence in catering to corporate giants, though undeniable, did not undermine the potential for individualized attention. Despite initial setbacks, Insight.com proved to be a beacon of assistance, guiding me through intricacies with unwavering commitment. In hindsight, the journey was a blend of highs and lows, echoing the sentiment of numerous patrons. Resilient in their approach, Insight.com emerged as a transformative force, transcending expectations and charting a new path for personalized customer care. In conclusion, my testimonial stands not just as a testament to my experience but as a beacon of hope for those traversing similar paths. Insight.com, with its intrinsic values and transformative potential, has the capacity to redefine customer service dynamics, one interaction at a time.

Unbelievable Inefficiency: My Frustration with Insight.com

As a loyal customer of insight.com, I have been continuously disappointed and frustrated with the inefficiency of their operations. From lost packages to wrong items being shipped to incorrect locations, the level of incompetence displayed by this company is simply astounding. The lack of communication and follow-up on outstanding orders for weeks to months has left me feeling neglected and unimportant as a customer. Even when they do attempt to follow up, it seems that previously discussed issues are completely forgotten, leading to further frustration and wasted time. Furthermore, the stock accuracy is always in question, with urgent orders needlessly being held up for unknown reasons. The chaos extends to the handling of credits and invoices, with delays and discrepancies causing unnecessary complications. Adding insult to injury, the website's search function was down, preventing me from searching for the products I needed to order, further exacerbating an already aggravating situation. Frankly, I am beyond fed up with the continual and escalating issues that I have to grapple with on a daily basis. It is truly unbelievable that a company of this size and reputation could function in such a disorganized and unprofessional manner.

Turning Frustration into Appreciation: My Journey with insight.com

Navigating through the storm of misplaced packages, erroneous shipments, and a lack of communication, my experience with Insight has been a rollercoaster ride. But amidst the chaos, there shines a glimmer of hope that withstands the tests of time: their unwavering commitment to improvement. From orders lingering in limbo for weeks to the frustrating dance of incorrect stock levels, I've faced numerous challenges. However, what sets Insight apart is their tenacity to rectify their missteps. While setbacks may have tested my patience, their willingness to address issues head-on and make amends signifies a company truly dedicated to their customers' satisfaction. Despite the occasional hiccups, I've witnessed firsthand the genuine efforts put forth by Insight to enhance their services. Their resilience in the face of adversity and their continuous strive for excellence paint a picture of a company that is not content with mediocrity but rather seeks perfection in every interaction. Today, as I encounter a temporary setback with their site search being down, I am reminded of the journey we've traveled together. Though frustrations may arise, they are but fleeting moments in a relationship built on mutual growth and understanding. As I look back on the challenges overcome and the improvements made, I am filled with a sense of appreciation for Insight and their unwavering commitment to customer satisfaction. Our journey may have been tumultuous, but the destination of trust and reliability is well within reach, thanks to Insight's dedication to constant improvement.

Transformed by Heartfelt Service: A Testimonial for Insight.com

Dismayed and close to giving up, I found myself questioning, "How does this company continue to 'function'?" This sentiment resonated deeply with me as I navigated through a series of disappointments with Insight.com. Lost packages, incorrect items shipped to wrong locations, and a lack of communication left me stranded in a sea of frustration. Weeks stretched into months with no resolution in sight, and when responses finally came, they often dismissed ongoing concerns that had been reiterated multiple times. In the chaos of inaccurate stock listings and inexplicable delays in fulfilling urgent orders, I felt overwhelmed by the sheer disarray of credits and invoices. It seemed like a daily battle just to get what I needed. And to top it all off, when I recently tried to search for products on their site, the search function was inexplicably down. But amidst this exasperation, a glimmer of hope emerged. Through this turbulent journey with Insight.com, I discovered a silver lining – the transformative power of exceptional customer service. It was in moments of despair that their team stepped up, going above and beyond to address my concerns and restore my faith in their brand. With each interaction, they displayed a genuine commitment to resolving issues promptly and effectively. Their dedication to not just meeting, but exceeding my expectations, was truly remarkable. Their proactive communication and personalized approach made me feel valued as a customer, turning my negative experiences into opportunities for growth and trust. Today, I stand in awe of the remarkable shift in my perception of Insight.com. What was once a source of frustration has now become a beacon of reliability and care. I am grateful for the diligence and empathy shown by their team, as they have single-handedly restored my faith in their brand. In conclusion, I would like to express my heartfelt appreciation for the exceptional service provided by Insight.com. Through challenges and setbacks, they have proven that true dedication to customer satisfaction can truly transform a brand. Thank you for restoring my confidence and trust in your company.